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Business Profile

Auto Financing

Hyundai Capital America
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Hyundai Capital America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hyundai Capital America has 17 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 158 Customer Reviews

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    Review Details

    • Jeong B

      Date: 12/23/2022

      The Absolute garbage practice is the only word for this company. I sold my old Hyundai to Carvana and they sent a check to Hyudai to pay that off. Someone at Hyundai missed the account number by 1 number, the fund went into a non-existing account and my account was never paid off. After 4 different phone calls- each time took about 1 hour as no one seemed to be able to find the check Carvana sent. When they finally found the check which already cashed out a long time ago, I had ended up paying one month pay $700 extra to make sure that my credit score was not hurt. When everything finally sorted out, it was already 2 months passed. They said they would issue a check that I over paid. But up to this day, I never received the check and it's been 2 years. When I reported this to government site, they responded really fast and answered that they will process the check shortly and the case was closed. But never received the check. PLEASE shop around other financing options if you can before making a deal with their financial service. I do like Hundai Cars but never never again with Hyundai Motor Finance. Horror customer service ever. The worst.

    • Tom R

      Date: 11/29/2022

      This is one of the worst auto finance companies to deal with. You will get 10 different answers when you call them to deal with any situation. The right hand has no idea what the left hand is doing. They are a mess.

    • Jonah F

      Date: 10/29/2022

      We do not have autopay turned on, yet HMFUSA decided to auto charge us a full week before or due date. Not only did they charge us, they DOUBLE CHARGED US! The week before our rent is due, they took money from our account without consent. That is FRAUD! THAT MAKES THEM FRAUDSTERS!

    • Gerald D.

      Date: 10/13/2022

      Should be a 0 ! Moved from ** to **. For 60 days trying to get my title to ******* department of transportation. Been given false dates, runaround and excuses. Was transferred to a Specialist for the 2 nd time now, my temporary plates expire tomorrow and ******* will not renew and explained I will need to rent a car. The specialist stated they need more time, said sorry and hung up on me. Will NEVER use again

    • Diane P

      Date: 10/12/2022

      I have had a Hyundai since 2017. But this year they changed the way they collect our property tax payments. Historically I could call and ask them to allocate the extra money payment I sent in (which was $100 above my monthly payment). In August 2022, I called them stating I am sending in $100 extra for it to be applied to my property taxes. The rep I spoke with said OKAY it would be applied as I requested. It is October and I am getting calls that I am behind in my monthly payment. When I spoke to the rep, I was told they took my monthly payment and the extra $100 (which I sent above my monthly payment) and applied the whole amount my monthly payment & the extra $100) was applied to my property tax so it looked like I didn't pay my September car payment! After talking with the rep and the customer service complaint rep I was told this policy, of taking my monthly payment and an extra $100 above my payment has been in place since 2020. I told her that's not true because last year and even the property taxes for earlier in 2022 were paid the way I've always paid, which is I'd call customer service - tell them I am sending an extra amount above my monthly payment which I requested it is applied to property taxes and the rest towards my monthly payment! Do not deal with Hyundai Capital America, they DO NOT CARE ABOUT THEIR CUSTOMERS!!

    • Jihad C.

      Date: 09/22/2022

      This company is worth 0 stars. They reported a false late payment to the credit bureaus. When we called to get the situation handled they gave us the run around. We sent proof via mail and the situation still hasnt been resolved.

    • Ray S

      Date: 09/14/2022

      Worst company to buy or lease They are thieves. They stole my money

    • Denise J

      Date: 09/01/2022

      All engines were recalled . Took the engine to dealership and now the motor is gone. The dealership are scheduled 3 to 4 months out. They have no loaners and have to get approvals to repair the vehicles. People are left without cars and no means of transportation. Can we please get resolutions ?

    • Robin S

      Date: 08/26/2022

      I purchased my 2020 Hyundai **************** after I received the lease buyout amount from them. I paid the entire amount on 6/24/2022. I have been calling weekly for my title and I am getting the run around. They have my money and I have no title to show I own the vehicle. Can't get a straight answer and everyone you talk to gives you a different story. This is unacceptable and they need to be shut down. I have read the bad reviews and I wish I had done so prior to leasing this vehicle. Their website advises that you should get your title within 10 days of the payment. Here we are over 2 months. One the phone again and they are saying that the account is closed but title not released and they have to email that department. I asked for phone number or email of that department and they said no phone only emails and that they didn't know the email because it goes thru from my account. Again this is unacceptable and they need to be investigated now.

    • Devora B.

      Date: 08/23/2022

      I am so frustrated with my experience with **** I received a notice a couple of months ago after totaling my car stating I need to pay $515.99 with no further explanation. Naturally I called for an explanation and was told by the customer service agents that I have no balance and they have no idea what Im taking about. They said that my insurance actually overpaid and I would be receiving **** back. After following up with many representatives daily for a couple of months, one rep finally told me that its probably not from them and gave me the number for the finance **** which I didnt even know existed. In the meantime my credit score decreased by over 100 points because of this balance. When I reached out to the finance **** they explained there is nothing to do about my credit score (I asked them to cancel the charge and **** me again) and even though the car was paid in full by my insurance I need to pay this $515.99 deductible. I paid it and now my credit score is awful and Im extremely disappointed because for months I was told Id be getting the $**** by many customer service reps and instead I had to make the $515.99 payment. Just to be clear the customer service reps I spoke to over these months told me explicitly not to pay it because they dont see that I owe it on my account.

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