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Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kia America Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,032 total complaints in the last 3 years.
    • 1,136 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2017 Kia **** love the car I have noticed between oil changes the car is burning oil some times I would check my oil it would have a half of quart of oil in it so I would put more oil in it so I decided to take it back to *** **** Kia ** *********************** and they told me I needed to start oil comsp testing so I did take it to the dealership and they would top the oil off I would drive it a 1000 and bring it back it would use a quart of oil so did that again and the 3 rd time I took it back it burn a quart and a half of oil so now they would pay to have the problem fixed the car will burn 3 quarts in 3000 miles but Kia ********************** wont help me with the car. Or the dealership so I need help to get them to fix it while it has a warranty the car has ****** miles on it

      Business Response

      Date: 04/03/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 04/03/2025

      *** **** Kia ** ******* Salem knows my car uses oil bad but wont fix it I have done 3 oil tests 

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2014 Kia ******* I bought used in ******************************* the Air Force. I am now separated from the ********* and paid off my **** My ******* began having engine knocking issues so I took it to a dealership. *** manufactured terrible engines for my 2014 ******* and settled a class action lawsuit. I was never mailed any recall notices or any notices regarding the class action lawsuit, and *** customer care did not even have me registered as the owner of the vehicle until I called to inquire about the engine issue and getting my engine replaced. They denied replacing my engine because I didnt get the **** update prior to my engine knocking even though my vehicle has been diagnosed to have issues caused during manufacturing. I am a disabled veteran on a fixed income and they quoted me at $11,000 out of pocket to replace the engine in my vehicle for an issue they settled a class action lawsuit for that they failed to inform *** owners about. The entire time the class action suit was in progress I was busy serving our country ensuring they have a safe country to conduct business in and they cant even take responsibility for their own manufacturing problems.

      Business Response

      Date: 03/28/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/23/2025, I was driving my car on the freeway when suddenly the car started to mark hot on the instrument cluster, coolant smell starting to come out of the air vents and my car started to leak coolant. I took my car to the van **** dealership to have them look into my issue as I remember receiving a letter in regards to the warranty extension in December 2023. My car did not have any issues when I did the oil change and the free diagnosis that indicated that the heater core was ever an issue. There was never a check engine on the car to even indicate that there was an issue with the engine. After further inspection from the dealership they did let us know that the issue was stemming from a blown head gasket and the heater core was also leaking which is needing a replacement. The manufacturer is declining to fix the repair of the heater core which we requested a 2nd diagnostic from the dealership because after further research from us the blown head gasket leads to many other issues within the car and it's cooling system. We honestly feel that the dealership did not even bother to further inspect the car because the same day I called your customer care department there was no change on the report it was denied the very same day and to me that's telling me that they just want to finish the approved repair and get us out. What ever happened to good customer service and what's right for the customer, the dealership wants to charge us an additional $5122 for the heater core repair stating half is for the part itself and the other for labor and other things. To me that's extremely ridiculous, the issues are connected because why is it that I can't drive my car off after the engine repair if it will cause the car to overheat again. And we need to pay out of our pocket to tow the car to another mechanic it's wrong *** needs to take responsibility and really look into this matter because it's clear the heater core was damaged due to the blown head gasket.

      Business Response

      Date: 03/28/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 03/28/2025

      With the active case opened I need *** to communicate with the dealership and come to a resolution that is going to fully correct the issues with my car and not return the car to me and for it to not be drive able. Like I have explained to your representatives and the dealership, my car was fine until the engine failed causing more issues for me than expected with the cooling system. It was not negligence on our end and we just want to be treated fairly. Not to the point where the dealership wants to make money off of us, when this isn't our fault. We want to come to a resolution that is good for me the customer and also *** the manufacturer. You guys sent me the extended warranty letter and promised that all issues pertaining to the blown head gasket would be corrected after determining that was the issue which it turns out it was. We aren't looking for any type of handout, we just want you guys to do what is right.

      Business Response

      Date: 04/03/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 04/10/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ********* ******

       

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2015 ***************** (VIN: *****************) from ****** of Grapevine on April 29, 2022. The vehicle had an open recall issued by *** in **************************************************************** repaired before the sale.On December 16, 2022, my engine seized due to the known recall defect, making the car inoperable. Despite this recall being issued years earlier, *** did not notify me until March 19, 2024, and again on November 19, 2024well after my engine had already ********* a result, I have incurred multiple tow fees, a diagnostic fee from *** of Round Rock, and storage costs, and my vehicle is currently impounded by ****** Towing as of March 6, 2025. I am still making loan payments despite being unable to use or register the vehicle. If the car is auctioned, I will remain financially responsible for the loan balance.Requested Resolution:Kia America should offer a financial settlement or vehicle buyout to resolve this ****************** of Grapevine should acknowledge responsibility for selling a vehicle with an unresolved recall.Reimbursement of towing, impound, and diagnostic fees caused by this recall-related failure.I am submitting this complaint in good faith to reach a resolution before pursuing further legal action.

      Business Response

      Date: 03/28/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 03/28/2025

      Dear ****** *******,


      Thank you for forwarding Kia Americas response to my complaint. Unfortunately, their reply does not provide a resolution to my issue. They have only acknowledged my case without offering a solution.


      As outlined in my original complaint, my 2015 ***************** (VIN: *****************) suffered an engine failure on December 16, 2022, which I believe was a direct result of an unrepaired recall issued in 2021. At the time, my vehicle was still under warranty with ****** of Grapevine, but I was unaware of this coverage. Additionally, I have incurred substantial out-of-pocket costs, including towing, diagnostics, and impound fees, while continuing to make loan payments on an inoperable vehicle.


      Why Kias Response is Insufficient:
      They have not addressed my request for a loan payoff, reimbursement, or warranty coverage for the engine failure.
      They have not provided a timeline for resolution or an action plan.
      My vehicle remains impounded, accumulating additional fees, and I risk losing it altogether while still being financially responsible for payments.


      Requested Resolution:


      I am asking Kia ********* Offer a full or partial loan payoff due to the sale of an unrepaired, defective vehicle.
      2. Cover the costs of towing, diagnostics, and impound fees I have incurred.
      3. Apply warranty coverage to repair or replace the engine.


      I request that Kia America respond with a clear resolution within 5 business days. If no action is taken, I will escalate this matter further, including seeking legal counsel and filing a formal complaint with the Texas Attorney General.


      Please let me know how to proceed.


      Sincerely,

      ***** ******


      Business Response

      Date: 04/03/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 04/15/2025

      Hello,

      Thank you for the update and for confirming that my case has been located. However, I must emphasize the urgency of this situation. My vehicle is currently impounded and accruing daily storage fees, and my finance company has officially declined to retrieve it, citing insufficient value in its current condition. This leaves me facing a substantial financial burden related to a known recall issue that was not resolved prior to the engine failure. Given these circumstances, I respectfully request that my case manager contact me as soon as possible to discuss potential next steps and assistance options. Thank you for your continued attention to this matter.

      Regards,

      ***** ******


    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 13th, I went to *** of Bedford with the intention of purchasing a *** ******* and trading in my Jeep Wrangler. The dealer told me the vehicle had six miles. After completing the documents, I discovered the vehicle had almost 700 miles. I returned within 20 minutes to the dealer and told them I'd like to return the vehicle and get my Jeep Wrangler back. The manager offered me a 500 dollar refund but I asked for the deal to be cancelled and my trade in returned. He agreed with little issue. I am receving.a bill from *********** for a monthly payment. I do not have the vehicle. The dealer told me the deal was cancelled. I am asking for this contract be cancelled and for my credit report have this inquiry removed. I owe nothing and nobody owes me anything. I called *** of Finance on the phone and they provided me with no help other than to send me to *** Consumer Relations which was no help.

      Business Response

      Date: 03/28/2025

      Hello, 

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2025 ********* in December of 2024. In January 2025 my airbag warning went off with an emergency repair warning. Took it into my local dealership and they ordered a part. Took about 10 days for the part to arrive. Took my car back in to have it fixed only to find out it was not the issue. A Wiring harness needed to be ordered. That was on 01/25/25. As of today 03/26/25 I still do not have my car and have been told that the part is on back order until May. I have reached out to Kia ******** **** March 5, 12, 21 and finally got a call back today with still no resolution, other than I would get a phone call back within 1-2 weeks. At this point I want *** to take the car back and give me a replacement vehicle. My case has been reviewed, by department after department and at this point I feel like I am getting the run around. If I could I would have *** keep their car and leave me free and clear of any monies owed for my loan and I would like to purchase something other than a ***. This will be my first and last *** vehicle that I will ever own. This company is a joke!

      Business Response

      Date: 03/28/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2019 *** ****** on 03/15/25 i got a check engine light reading cylinder 2 misfire. On 03/17/25 I had my car towed to **** **** **** Lincoln *** in ******, Il. They ran diagnostic on my car on 03/18/25 and recommended engine replacement after running multiple tests. Warranty was contacted and requested engine tear down which i approved. Today is 03/23/25 and Since 03/18/25 i have not heard anything about my car or repairs from ***, i have a 5 month old and now can not work due to not being provided a loaner or any sort of vehicle while my car is having repairs done. I am at a complete loss and the customer service has been absolutely horrible. How can they just leave their Customers without a vehicle due to their horrible manufacturing.

      Business Response

      Date: 03/24/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 03/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *****

       

    • Initial Complaint

      Date:03/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 MONTHS AFTER I BoUGHT CAR, ENGINE LIGHT CAME OFF..AND WILL ONLY BE OFF IF I WOUL RELEASE GAS CAP SEVERL TIMES ETC..IN FEB 2025 THE DEALER SAID ITS 02 SENSOR I HAD IT REPLACED, 2 WEEKS LATER ITS EXACLY SAME..I HAVE READ THE ***** AND CATALITIC CONVERTER AND EMISSION EXHAUST AND 02 SENSOR ALL FAILES..I NEED A NEW REPLACEMENT CAR, AS THIS IS A LEMON CAR..BIUGHT OIN JULY 2024 ..ALSO THEY MADE EMISSION TESTS /WINDOW STICKER FOR 2 YEARS???? BC TEHY PROBAB;Y NEW IT HAS ISSUES??? IT IS ALL VERY WEIRD.. now car is every other week to a delareship and i m not even given a loaner..am i supposed tp pay 25k for a car 6 months old and have so many issues..this is uinacceptable..now tie i nee dto get there again and tehy dont even want to give me a loaner I NEED A NEW CAR OK..I VE NEVER HAD SO MANY PROBLEMS WITH A CAR EVER..I NEED A NEW CAR AS I WAS EVEN TOLD I HAVE TO LET CAR THERE WHO KNOWS HOW LONG..HOW WILL I DRIVE TO WORK..I DID NOT BUY A CAR TO BE ST SERVICE NONSTOP EACH WEEK

      Business Response

      Date: 03/28/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 03/28/2025

      WHEN U COINTACT ME AND SOLVE SOMETHING GET BACK HERE , DEPENDING IF U SOLVE THE ** WE WILL TALK ******* FAR NOTHING HAS BEEN SOLVED

      Business Response

      Date: 04/03/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought a 2021 *** ****** less than a year ago and the engine has already failed. *** refuses to take ownership of the issue. *** refuses to replace the engine. Which has left me stuck with paying for a car that doesnt work.

      Business Response

      Date: 03/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 05/30/2025

      Good afternoon, 
      I am rejecting the response because it seems unfit. After making my complaint and having my case escalated with *** on April 10th of 2025 I was contacted by a case manager named ******* that worked with *** escalation department. She told me that my engine was approved for replacement free of charge that all I had to do was bring my car back to the service location that first diagnosed my engine problem. The service manager for this particular location refused to do the work so I was advised by ******* to bring the car to another location have it re-diagnosed so the engine could be replaced. I then have to tow my car to another state because that is the closest dealer they want me to pay another $320 to have the car re-diagnose now my car has been sitting for weeks with storage fees. *** stopped talking to me about my case once they receive the letter from the state attorney saying they were working with me. I asked the state to send *** a letter stating that they are not working with me so they could continue the process of replacing my engine. I was shut out. No one spoke to me and now magically my engines not being replaced. This is ridiculous. This is bad business. Im still paying for a car thats been sitting for months on top of paying to get around. I want reimbursement for all the fees, any fees that are occurring right now to be waived and for my engine to be replaced as stated as before. Ive asked the case manager for the *** escalation department for everything in writing and nothing was ever sent to me. Im very concerned about this. I feel so taken advantage of .

      Business Response

      Date: 06/02/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 06/09/2025

      I have not been contacted at all . I honestly need a whole new vehicle.

      Customer Answer

      Date: 06/09/2025

      Good afternoon,
      I am rejecting the response because it seems unfit. After making my complaint and having my case escalated with *** on April 10th of 2025 I was contacted by a case manager named ******* that worked with *** escalation department. She told me that my engine was approved for replacement free of charge that all I had to do was bring my car back to the service location that first diagnosed my engine problem. The service manager for this particular location refused to do the work so I was advised by ******* to bring the car to another location have it re-diagnosed so the engine could be replaced. I then have to tow my car to another state because that is the closest dealer they want me to pay another $320 to have the car re-diagnose now my car has been sitting for weeks with storage fees. *** stopped talking to me about my case once they receive the letter from the state attorney saying they were working with me. I asked the state to send *** a letter stating that they are not working with me so they could continue the process of replacing my engine. I was shut out. No one spoke to me and now magically my engines not being replaced. This is ridiculous. This is bad business. Im still paying for a car thats been sitting for months on top of paying to get around. I want reimbursement for all the fees, any fees that are occurring right now to be waived and for my engine to be replaced as stated as before. Ive asked the case manager for the *** escalation department for everything in writing and nothing was ever sent to me. Im very concerned about this. I feel so taken advantage of .

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** has had my car for almost two months without repairing it, and they are unfairly charging me for a repair that should be covered under the powertrain warranty. I contacted multiple *** dealerships in **********, and they all confirmed that the vacuum pump is covered. However, the dealership still insists on charging me.Additionally, they previously claimed that my camshaft issue wasnt covered under warranty. But when I asked to pick up my car, they suddenly found the warranty coverage for the camshaftyet still refused to cover the vacuum pump. On top of that, they charged me around $200 for a diagnostic fee, which they never disclosed when I dropped off the car.I believe I have been lied to and taken advantage of. Not only has my car been held up for nearly two months, but Ive also had to spend extra money on **** and transportation. This situation is completely unacceptable.

      Business Response

      Date: 03/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    Kia America Inc is NOT a BBB Accredited Business.

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