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Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kia America Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,032 total complaints in the last 3 years.
    • 1,083 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed the Kia ***** ******************************* 2018 and successfully paid it off on 04/19/2024 I was issued a NO LEIN LETTER from ***********, and I requested the Title for the vehicle I fully paid. upon calling a month later I was told that the Title was sent to my Old Address Besides confirming my new address with Kia ******* and never receiving my Title, called again on 02/24/2025 for a duplicate Title at my current updated address and was told the Title will arrive within 10 business days via *****. never received it again, called today about 3 times and was kept on switching to numerous people and finally was told that I have to submit a written request via regular **** mail to obtain my Title. I am so frustrated due to some mechanical work on this vehicle and spending over $5000.00 and can't sell my vehicle without the Title. Please help me get through this issue. And each time I called they gave me a different and outrages answers. Thank you

      Business Response

      Date: 03/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out in frustration and desperation regarding a Lemon Law issue with **** Our 2024 ******************* has been a nightmaresuffering severe mechanical failures, excessive repair delays, and a complete lack of accountability from *** and its ************** June 2024, my wife and I purchased this vehicle from *** ***** *** in *******, putting down 30% of the $41,715 cost. We expected reliability, but instead, it has disrupted our lives, drained our finances, and caused immense emotional distress.Ongoing ********************* Delays:- July 26, 2024: With under ***** miles, the engine failed. **** *** confirmed a critical issue requiring a full engine replacement, initially estimating three weeks. Instead, our vehicle was out of service for 4.5 months.- October 3, 2024: My wife was falsely told the car was ready for pickup, leading to unnecessary stress and lost work hours.- December 12, 2024: After months of no meaningful updates, the vehicle was finally returned, but- December 19, 2024: A new electrical issue surfaced with the memory seat switch.- February 23, 2025: An engine overheating warning appeared due to a radiator hose not being secured, forcing an emergency stop and yet another **************************** Toll:- We made every loan and insurance payment while the car sat in the shop for nearly five months.- We had to rent a separate vehicle for a Christmas road trip ($700 extra cost) due to safety concerns. - We've been in the Arizona Lemon Law buyback process for over five months with no resolution while still dealing with a defective ******* has left us in limbo, and we can no longer endure this financial and emotional burden. We need immediate intervention to force *** to repurchase this vehicle. Please hold *** accountable before this situation worsens.

      Business Response

      Date: 03/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate with our specialized legal team follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** optima 2019 the engine ceased 3/16/25 only had ****** miles want new engine

      Business Response

      Date: 03/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 26, 2024, while driving, my vehicle unexpectedly broke down. Subsequently, I learned that my *** ** is subject to recalls concerning the fuel pump, gas tank, and airbags. Upon inspection by a mechanic at ************, I was informed that my vehicle has a swollen gas tank, rendering it eligible for ********* primary concern lies with the decision made by *************** to offer a buyback of my vehicle, rather than proceeding with necessary repairs. The proposed buyback terms present a considerable financial burden for me as a single mother of two. I believe it is unjust that I must face long-term financial consequences due to the company's failure to deliver a safe and reliable product. I purchased this vehicle in good faith and have consistently met my payment obligations, only to find myself in this challenging ************* has presented two options for resolution 1. Option #1: I would still owe $10,000 on the defective vehicle.2. Option #2: While this option would pay off the car and provide $1500 in rentals reimburse towards a replacement, it does not sufficiently address my financial circumstances.Both options would impose significant financial strain on me. I am unable to afford payments on a new vehicle while also settling the outstanding $10,000. Furthermore, since my initial purchase, my financial situation has changed,:- July 14, 2022: Purchased the vehicle.- October 26, 2024: Vehicle broke down.- October 28, 2024: Vehicle towed to *************- November 7, 2024: Informed of the diagnosis and that *** would be buying back . Despite 153 calls and 67 voicemails to the case manager, I have not received any follow-up. *********** continues to call for payment, threatening repossession if I do not comply.Given the ongoing stress and inadequate customer service I have experienced, it is unlikely that I would consider purchasing another *** vehicle in the future.

      Business Response

      Date: 03/24/2025

      Hello,

      Thank you for your inquiry. We have created your case, 25094410,  and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 03/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *****

        

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my *** 2021 K5 was fully paid off at end of Nov 2024. it take between 30 to 60 days for it to come off your credit report. it has been almost 4 months and my credit report still states i owe over $7000. i have called 3 times to ask why it is still showing on credit report. none of their operators even attempted to resolve the issue. all they said was i do not owe any money. this is affecting my credit. my credit score still thinks i owe over $7000. calling their service department is a waste of time as i cannot get any of them to help me. i want them to fix this today. no excuse why it is still showing up and affecting my credit report

      Business Response

      Date: 03/24/2025

      Hello,

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2019 *** K900 which is still under warranty. I brought it in to have the window sweep, the piece of rubber at the bottom of the window, replaced because it was cracking. I was told by *** that the cracking was caused by the environment and therefore they would not replace it.

      Business Response

      Date: 03/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against *** ******* America for illegal repossession, deceptive lending practices, fraudulent loan inflation, failure to disclose a totaled vehicle, and refusal to provide proper documentation related to my auto loan. These actions caused severe financial distress, led to an unnecessary bankruptcy, and resulted in the loss of my transportation, employment, and personal property.I am filing this complaint against *** ******* America for illegal repossession, deceptive lending practices, fraudulent loan inflation, failure to disclose a totaled vehicle, and refusal to provide proper documentation related to my auto loan. These actions caused severe financial distress, led to an unnecessary bankruptcy, and resulted in the loss of my transportation, employment, and personal property.Key ******************* 1.Illegal Vehicle Repossession Without Proper Notice *** ******* repossessed my vehicle without sending a required legal repossession ********* written default notice or intent to repossess was ever sent to me, though *** had my updated address.The car was taken from my new address, proving they knew my location but failed to provide proper ********** ******* did not notify local law enforcement, violating repossession regulations.2.Failure to Disclose the Vehicles Totaled Status in Bankruptcy *** ******* was legally obligated to disclose that the vehicle was totaled before my final bankruptcy hearing but did not do so.They attempted to coerce me into accepting ownership of the totaled vehicle.3.Fraudulent Loan ***************************** of Vehicle Value *** ******* inflated the vehicles value, leading to overpriced loan payments and inflated bankruptcy repayment terms.This led to an unfair financial burden, forcing me into bankruptcy under misleading loan conditions.4.Coercion to Sign Ownership Documents for a Totaled Car 5.Failure to Cover Vehicle *************** Personal Belongings

      Business Response

      Date: 03/24/2025

      Hello,

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.


    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2019 Kia ******** I reported a problem with a dash that was cracked in multiple locations mid 2024. The vehicle was still under warranty. My local dealer offered to cover 40% of the cost of the problem, for which my portion was in excess of $1,000. That was not acceptable to me.They advised me to contact ********************* The initial phone call seemed very promising. I provided them everything they requested, full details, pictures, etc. They were apologetic and asked for a little time to consider and they would get back to me.Over the course of 6 weeks, I followed up with them multiple times and received no updates. Finally, the update that came from them was a repeat of the what the local garage offered. I do not see this as acceptable as it's not standing behind their product. It is not a general assumption by anyone that the dash in their car should be expected to fail and be replaced 5 years after the car was manufactured. I want it to be fully ********** VIN is *****************

      Business Response

      Date: 03/28/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told by a supervisor at this company that they would waive a fee however the fee is still being imposed upon me. When speaking with other supervisors at said company they all see the fee and also the agreement from original supervisor promising to waive the fee but all make excuses and continuously tell me that I will have to pay the fee even though I was promised the fee would be waived. I also ask to file a complaint with an escalation department I was told that they dont have anyone to handle complaints other than the supervisors. Which I feel is a conflict of interest seeing how its a supervisor that my grievance is with.

      Business Response

      Date: 03/28/2025

      Hello, 

      Thank you for your inquiry. We have created your case, 25108063,  and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** discovered major issues with ICCU module which affect driving. *** issued multiple recalls related to it, the first one starting on July 13, 2023. My *** EV6 GT Line has been in and out of the service center to apply those recalls. Despite numerous attempts to resolve underlining ICCU issues, the module eventually completely failed and left me stranded on the middle of the busy road. On February 11, 2025 the car was towed to the *** ****** dealership (*************************************************************************** phone ************) and currently still there, even after for more than 30 days in repair (plus 3 days to apply related recalls), which is a significant inconvenience considering high price of the vehicle ($ *********). Given the prolonged downtime and the fact that the vehicle has not been reliable or fully functional, I believe it is reasonable to request a buyback under the terms of the vehicle's warranty and any applicable consumer protection laws.I would appreciate your prompt attention to this matter and a timely resolution. I kindly ask that you review my case and authorize the buyback process for the *** EV6 GT Line. I am happy to provide any additional documentation or information needed to facilitate this request.

      Business Response

      Date: 03/27/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 03/27/2025

      No Response from KIA America Regarding BBB Case


      Dear BBB Team,
      I am writing to inform you that I have not received a response from KIA America regarding my BBB case. Although I have had communication with them on unrelated matters, the issue at hand remains unresolved, and they have not responded to any of the requests made through the BBB.
      I would appreciate any assistance or guidance you can provide in helping to resolve this matter.
      Thank you for your attention to this issue.
      Best regards,
      ****** **********

      Business Response

      Date: 04/03/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

      Customer Answer

      Date: 04/10/2025

      Hi  , There is no resolution yet, only acknowledgement. I submitted all requested documents month ago but still waiting for any follow up.

       

      Regards 

      ****** Kudryashov 

       

    Kia America Inc is NOT a BBB Accredited Business.

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