Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kia America Inc has 8 locations, listed below.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went to ****************** in ******* Al to look at vehicles. The one we had we owed a little over $12,000 on. They talked my husband into getting this vehicle. They told my husband they would take our existing car as a trade in and whatever they did not get out of the car they would roll the payments into the new loan. Ok Im not genius here but since then we have already paid $22,000 on our new car and the car itself was $29,000 and our monthly payments are $943.50 they are saying we still have 53 payments left on the vehicle. I get there is interest and stuff I get that basically it like they kept the trade in they paid that off which was a little over $12,000 but they also kept that car and sold it for who knows how much so Im sure they got there money back there if not more and now they are charging me triple the new cars value. Basically they are getting $75,000.00 for a car thats only worth $29,000.00 that isnt right and I get fees and I understand how interest works but this is highway robbery and its just not right they cant legally charge me triple what the car is worth or can they legally?

  Business Response

  Date: 03/28/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an insurance check made payable to myself and Kia ******* for them to endorse. I was emailed on 2/14/2025 by the *************************** that the repair check was endorsed and mailed back to me. I called the customer service department on 2/25/2025 and asked where my check was, and the agent stated the check was mailed out on 2/17/2025 and it could take 10 days. They also stated if I didn't receive it by Friday to call back on Monday (3/3/2025). I called the customer service again on 3/4/2025 and was told again that it should be delivered by the end of the week (3/7/2025) and to call again the next week if not received. I contacted customer service again on 3/11/2025 and the agent stated that if I don't receive the check by 3/18/2025 they could reissue the check. The check was not issued by them (***********), it was issued by *******************. I would just like to know where the check is and a call back from someone who assisted in endorsing and mailing the check.

  Business Response

  Date: 03/24/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 03/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our brand new *** EV9 in for warranty repairs 2 months ago, and we were just informed today that it would be at least another month before they can get to it! They gave us a loaner that is much smaller, much lower end and not EV so we have to buy gas. 3 months and all they say is they have to continue to wait before they can get to it. Will we ever get it back? Who knows, but 3 months is not acceptable. And they aren't waiting for parts and they aren't working on it. They say they just have to wait for ***** to get back to them.

  Business Response

  Date: 03/24/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2024 ************* in July of 2024 and by August my windshield was struck by several small rocks and the windshield insstantly cracked and spread. Especially in the drivers side point of view. I believe the windshield was a defective/cheap glass and should have never cracked like it did from a small rock. The replacement cost of the windshield was nearly $3000. Insurance picked up most of the cost, but between the deductible and cost of what insurance did not cover was a total of $750. I have repeatedly contacted *** about the reimbursement for $750 and there is nothing they are doing. Now *** is ignoring me and not responding to my messages or calls. I would like to at least like reimbursement for that $750. If Kia America can donate $250,000 to the fire victims in ********** they should be able to reimburse me for $750. Please help.

  Business Response

  Date: 03/24/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 03/25/2025

  Sorry, but I have already tried talking to *** about this and am trying to avoid doing so again.  They have not respond back to me by email, and have also hung up on me numerous times during our conversation.  And recently I have been scammed by several individuals on ******** claiming to be from customer service or customer care.  I do not believe thes individuals are from ***.

  
  

  Nature of Complaint:

  Repair Issues from a defective windshield

  Date Problem Occured:

  July 27, 2024

  Date(s) Complained:

  August 1, 2024

  Purchase Date:

  Car was purchased June 2024

  Salesperson:

  For what?

  I already contacted *** customer service and I emailed the copy of the repair bill over with the name of the repair place, etc

  Product/Service:

  windshield replacement and calibration

  Model #:

  *** Telluride SX Prestige

  Account #:

  *** has that

  Order #:

  *** has that

  Purchase Price:

  *** has that

  Payment:

  Out of pocket

  Disputed Amount:

  $2500 for cost of toral repair or $750+ for what insurance did not cover and time it has taken to try to get this resolved

  
  

  Business Response

  Date: 03/28/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to own a *** ********** I had a yearly subscription to *** connect. It renewed on 2/6/25. I sold my car on 2/15/25. I tried calling *** connect to let them know I was ending my subscription since Im selling my car but you cant get through to anybody since they leave you in queue for hours and you end up hanging up. I ended up cancelling my *** connect subscription through the on line portal on 2/15/25 as well. I received email confirmation that said they have ended my subscription and they will be prorating my money back. I tried calling them again on 2/16/25 and 2/17/25. I finally talked to representative for *** connect on 2/17/25 saying they saw I canceled and They owe $155.50 back. I had to delete my *** connect portal on line since it goes by the vehicle vin number and I had all my personal information such as credit card on file. I then called *** connect again on 2/24/25 and the representative said they going to send me a email with an ecard to refund my money back. I still never received the email so I call back on 3/6/25 and the representative said the back end is still working on it. How hard is it to issue a refund. Why cant they issue a refund back to my original payment method since they charged my card for the subscription they should have that in their file to refund my card back. My case number is ********. I have attached proof of my cancellation as well as them confirming the cancellation and owing me prorated money back. Im asking for $155.50 refunded back.

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 17Jan2025 I have been dealing with ******* *** of Greenbrier in **********, **. I originally took my 2016 *** ****** with the **** upgrade into the dealership because it is using about 1.5 to two quarts of oil per 1000 miles in between oil changes. I have read and understand the process to complete an oil consumption test per *** *********** and this dealership completely missed the **** on doing this procedure correctly. First they never asked me of maintenance documentation after the initial inspection, they had me drive the car for 3000 miles total during the process, when the standard is 2000. They completed the soak test during the wrong phase of the test. Once the soak test was completed the car would not start. I had it towed back to my house where I began emailing ***** ****, the ** of the dealership where he directed me to *** ****** the Service Director. My car was then towed back to the dealership where after about two more weeks I was told that the car wouldnt start due to it having a bad ECU. This dealership botched the Oil consumption test and then gave me a bogus diagnosis that cost me 1596 dollars. Now that they have gotten their money for an unrelated problem I can not get any responses from them and my car is still using oil, and the oil consumption process was not followed. The procedure says that my engine should be replaced due to the issues the theta engine has and that is what I want, for *** to do their job and take care of the customer.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally leased a vehicle from *** 3 years ago. That leased ended when we purchased a new vehicle in December of last year. We were told we would be charged for that month. We were charged 979 for the month of December even after the vehicle was no longer in our possession. I have called Kia ******* multiple times and have been hung up on and not given and answer as to when to expect our refund. It has been 2.5 months and Id like a resolution.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a 2016 *** ****** minivan. *** has issued a technical report extending the warranty on this vehicle for issues of leaking coolant and failed head gasket. The head gasket in our minivan has failed causing overheating issues and requiring repair. Our local *** dealership, *** of ************ has diagnosed the blown head gasket and has been aiding us in receiving the extended warrantee repair. *** of America requested maintenance records before approving the repair. We provided our complete maintenance records, which were performed by ********** and the documentation was provided by *********** showing a complete record of maintenance. I want to note that our vehicle has been at the dealership for over a month now without repair. *** has not rejected our claim but now is requesting single documents for each ********** visit instead of the compiled document that ********** provided to us. We believe this is a stalling tactic by *** to try and avoid repairing our vehicle. Again, we have been without a vehicle for weeks while fulfilling request after request from *** to get approval for the repair. At this point we feel it is necessary to file a complaint.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2025 *** xline prestige new 1/28/2025, the *** features worked until 2/9/2025 and has not worked since. I bought the vehicle because of the features and brand. I have tried to get it fixed. however, the dealer says it's a brand issue and they are waiting on them, the brand is saying the dealer can fix it. I am getting the run around. All I know is that I am paying for something that worked for about 12 days and now it doesn't. I have filed a case with *** but have yet to get any communication on it getting fixed. My local shop keeps telling me that they have an open tick but are not getting anywhere with the brand on a fix. This is unexpectable and needs to be resolved.

  Business Response

  Date: 03/10/2025

  Hello
  
  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased My 2023 Kia ******* SX on Feb 10th of 2023. Within 2000 miles the vehicle started having electrical issues. While driving the vehicle would lose all power to accelerate and you would have to come to a complete stop and try to restart for it to resume function. Luckily it was on low speed road when it happened the first few times. We took the vehicle to the dealer after this happened multiple times. After the third time I was able to get the vehicle to the dealership with the lights still on and they acknowledged that there was an issue but where unsure what was going on. After them having a engineer come to the store and having my vehicle for 3 weeks they finally thought they had figured it out. After convincing my wife they had figured it out and it was safe to drive, she agreed to give it one more chance. All was well until last week when it happened again in the middle of the highway. Having to come to a complete stop in the middle of busy I-75. Luckily she wasn't hit by another car but it is clear the last fix was temporary. At this point she is not willing to drive the vehicle any long citing extreme safety concerns. Please see the multiple photos of the dash showing the ********* Consumer Affairs Case # ********

  Business Response

  Date: 03/10/2025

  Hello
  
  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 03/10/2025

  I initially started this complaint with Kia ******** and got the same canned response 2 weeks ago and have still not received a call.

  Business Response

  Date: 04/07/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/10/2025

  I have been in contact with my *** and she states that *** is not willing to move forward with lemon law. I have opened a case with BBB Arbitration and have sent a Certified letter to *** stating Motor Vehicle Defect Notification. I am wanting ***lacement or reimbursement for my vehicle as it is unsafe to drive. The dealer acknowledges that there is a electrical issue and because it is random they cannot diagnose it but agree it is unsafe to drive. After multiple attempts to fix, including a certified *** ******** coming figure it out they still cant seem to fix it. This last time left my wife in the middle of a busy highway.

  I am currently awaiting a response back from Florida states attorney ****** ***** as it seems I am getting the run around. My vehicle has been at the dealer since 2/22/25 mean while I continue to make payments on it. 

  It is clear that *** is trying to get out of taking responsibility for this issue and it is not acceptable. I will continue to reach out to law makers and media outlets as my claim is 100% valid and am unwilling to drive around in death trap.