Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kia America Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

• 

  Kia America Inc

  3161 Michelson Dr #1900 Irvine, CA 92612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have terrible news that may have a significant impact on your company's public reputation and annual profits. Please read the letter I have attached, right away, to avoid this horrible event from taking place.

  Business Response

  Date: 03/10/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

  Customer Answer

  Date: 03/11/2025

  Sorry for the confusion. Thank you
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EV9 | Wind | Bad Battery Pack VIN ***************** CASE ******** Vehicle has 13k miles , 7 months On around 1/20 after charging at Electrify America a ****************** System error pops up on the dash board. I was unable to charge past 54%. Set up a service appointment at ***************** (where i bought car from).Vehicle was diagnosed, the shop was able to get the car to charge past 100% , recall work was ************ I was driving I noticed my range was limited, I would get 300 mi max now I was limited to 130mi - additionally I noticed the car would charge to 100% unusually quick from 10% (this would take ***** hours) now it was done in 5 hours. It would take 90kw to charge, now it would never use more than 40kw to charge when my battery was super low.I unplugged my 12v battery as there was a remote connect issue, when i connected my battery (which was at 100%) it showed 45% charged - within the ************* screen it said charge to 100% for 339mi!I tried charging but the car wouldnt charge past 45% and the screen would jump to 100%I noticed there are other EV9 drivers with similar issues on the web.I made appointment with Kia ********** again 3/3 , dropped car off with 30% battery - they plugged the car in (they have a 5kwh charger) it went 30-100% in 5 hours it slowed down after 45%.The tech called me today 3/4 saying there was an OTA sometime this week, which is weird- it gave the vibes he just didnt want to service it further, after I asked follow up questions. He said the car was 100% , I pointed out it only took 5 hours which is impossible! I asked him to unplug the 12 v so he would see the battery soc would drop to 45%.I am awaiting a Kia **** manager, would appreciate appropriate follow up regarding this matter, as it is clear the battery pack is no good.A complaint has been filed with the ***** as this is a potential severe battery pack issue. We love the car, we just want it in its operable state when it was purchased.

  Business Response

  Date: 03/10/2025

  Hello,
  
  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a owner of a 2019 *** ******* Due to the publicized methods of stealing *** and ******* cars, it has declined the market valuer of my car. On February 23, 2025, while at school, my car was attempted to be stolen. The security guard at the school happened to catch the thief in the act before they could get into the car. Local law enforcement was called and they stated that the thieves have now learned to break the locks on the steering wheel; locks provided to us by the manufacture. The update that the manufacturer also installed a update on the vehicle and that has shown to be useless as well. I contacted the manufacturer to try and get another update and they informed me that there was nothing they could do because of the make of my car. My only option of true protection is to purchase another car. I am now in the position where ii have negative equity because they have decreased in quality due to the thefts on this brand of car. At this point I am a sitting duck for any thieves that wish to steal my car and I have np options to protect my property.

  Business Response

  Date: 03/04/2025

  Hello
  
  
  Thank you for your inquiry. We have created your case, 25040405,  and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a recall on the vehicle (KNDEU2111N72). The recall # is 25v099 (SC336). The safety Risk is: ENGINE DAMAGE CAN CAUSE A VEHICLE STALL OR FIRE, INCREASING THE RISK OF A CRASH OR INJURY. The remedy is for the dealer to inspect and replace the engine as necessary. When we took the vehicle to the dealership today we were told that we would have to receive a letter in the mail before they would inspect the vehicle. The issue is the letters for the recall will not be sent out for another 30 days. I drive many miles each day for my job, was previously in a very bad car accident, and I am afraid to drive another 30 days without having the vehicle inspected, especially since the recall states that there is increased risk of crash or injury driving this vehicle.Can I get my vehicle inspected as soon as possible? I have been a loyal customer and this is my second ***. I am afraid that my only options at this point is to purchase another vehicle, if I have to go that route, it will have to be with a different manufacture.Thank you for your understanding of my fears at this point, considering my petition.

  Business Response

  Date: 03/10/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refinanced my 2024 Telluride with ***************************** and I had made a payment before it was paid off and the payoff was more than what was owed so *** owes me $747.06 which they have agreed. They said they sent check to credit Union which never made it and was never cashed but still has not sent me a new check. I have been trying to get my refund since November 15, 2024! I have spoke with several different people and many upon many hours spent trying to get this handled with no prevail. Please help!

  Business Response

  Date: 03/04/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my 2019 *** ***** which has been experiencing severe oil consumption issues despite being within the manufacturers 100,000-mile powertrain warranty. *** ********* and Planet *** of ********* have failed to properly resolve this issue, leaving me without a vehicle for an extended period.Timeline of Events:March 11, 2024: I brought my vehicle to Planet *** of ********* due to excessive oil consumption. At this time, my vehicle was within the 100,000-mile powertrain warranty. *** ********* approved a top-end engine replacement, and I received my car back on May 23, 2024.November 13, 2024: The same oil consumption issue returned. I took my vehicle back to **********, where they performed an oil consumption test. Despite ongoing issues, they determined the oil consumption was not severe enough to warrant an engine replacement.January 22, 2025: ****** light came on over ***** miles before my next scheduled oil change. I immediately returned the vehicle to **********. As of today, February 27, 2025, I have not received my car back, and *** ********* has not made a decision regarding whether they will replace my engine.Issues of Concern:Failure to Honor Warranty: ***s own warranty covers major powertrain issues, yet they have refused to approve an engine replacement despite the recurrence of excessive oil consumption.Unreasonable Repair Delays: My vehicle has been in ***s possession for over a month, with no resolution in sight. This has caused significant inconvenience and financial burden.Known Engine Issues: *** has faced multiple complaints and recalls regarding excessive oil consumption and piston ring defects in their engines. It is unacceptable for them to deny my claim when these issues are well-documented.Poor *********************** of Communication: Despite my multiple attempts to follow up with both *** ********* and Planet ***, I have received little to no updates regarding the status of my vehicle.

  Business Response

  Date: 02/28/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/28/2025

  Dear Better Business Bureau,

  
  I am rejecting *** ********** response because it does not provide a resolution to my concern. Their response simply acknowledges the case without offering any concrete steps toward addressing or resolving the issue with my 2019 *** ********** have already contacted *** multiple times without receiving a satisfactory resolution, which is why I sought the BBBs assistance. I expect *** Corporate to provide a meaningful response that directly addresses my concerns, outlines a clear course of action, and offers a resolution in good faith.
  I appreciate the BBBs continued assistance in holding *** accountable and facilitating a fair resolution.

  
  Sincerely,

  *********** A. ****

  **************

  Business Response

  Date: 03/04/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased NEW WARRANTIED 2024 EV9 Wind on December 1, 2024 $52k Lease Immediately had issues with seat bolting and computer controls. Did not receive truthful information on tracking *********** isn't bolted properly, computer and controls are malfunctioning. After multiple appointments the issues persist and are worse. Kia ****** most recently had the vehicle for 5 days without any communication, no rental vehicle per the warranty coverage, and problem is not resolved. They attempted to reset the computer and now the vehicle has more issues, disconnects during charging, app doesn't connect, errors, braking and auto drive issues, on and on. After 3 messages to all the managers at the dealership/repair shop no call back or attempt to fix.

  Business Response

  Date: 02/28/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the ongoing service issues and lack of resolution at Shawnee Mission **** Despite spending $2,220.44 on repairs, my original concerna persistent noise coming from the rear of my vehicleremains unresolved. As of 2/24/2025, I have been dealing with this issue for 41 total days and Shawnee Mission *** has had my car for the past 25 consecutive days, resulting in me paying out-of-pocket for a rental car, with no resolution. Furthermore, my calls and messages frequently go unanswered, and miscommunications between staff members have led to significant delays and frustration.Timeline of Events:1/16/2025: Dropped off vehicle; service advisor identified leaking right shock, parts ordered.1/23/2025: Notified that parts had arrived; scheduled installation for 1/28/2025.1/28/2025: Repairs completed. Upon leaving, the original noise was still there. I immediately returned to the service department, and I was told an ice scraper had fallen into the wheel well. Despite being told that both the technician and the shop ******* had test-drove my car and the issue was resolved, however, upon leaving, the noise immediately resumed. 1/29/2025: I spoke with the Service Manager, ****** *****, and provided an audio recording of the noise. After additional inspections, I was informed that technicians could not identify the issue and I was told short of taking my car apart piece by piece, which would require keeping my car longer.1/31/2025: Dropped off my vehicle and arranged a rental car. 2/11/2025: Completed a ride-along with shop technician, during which the technician confirmed the noise and acknowledged it as helpful in diagnosing the issue. Shawnee Mission *** agreed to submit an estimate to my insurance company.2/20/2025: State Farm reassigned my adjuster due to inactivity on my claim from the dealership.2/21/2025: Left voicemail for **** ******* with no response.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on back of roof my paint is peeling off for no reason, it started small and getting bigger. I brought it to *** and I notified *** main office in the United States case # ********. They told me my paint warranty is up and said it is wear and tear I said I dont think so and since I looked up *** ***** this white paint as been a problem for *** and ******* for years, but they decided not to due anything.

  Business Response

  Date: 02/24/2025

  While we sympathize with Mr. ******** frustration, Kia ***** America, as the manufacturer, has sole responsibility and discretion for warranty of parts due to defect.

  The dealership is happy to furnish any records regarding Mr. ******** vehicle service history with us, but he will need to apply directly to *** for warranty coverage.

  Customer Answer

  Date: 02/25/2025

  The warranty is over on vehicle 3years or ****** miles which ever comes first. I leased the vehicles since 2019 for 4 years then purchased it. The mileage  right know is over ******, issue is the paint  has been an issue with *** and ******* on the ***** ***** and **** ***** since 2014. I have searched on the web for issues and found many complaints in many States about this but it seems the car manufacturer didnt say anything when selling or leasing vehicles 

  Business Response

  Date: 02/28/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about my recent leased car transaction following a trade-in at the ************* ***** *************. dealership. In July 2024, I traded in my ************ and received a new leased Kia ***** After spending almost 10 hours at the dealership, I was finally given the leased vehicle. While there, I repeatedly asked if all the necessary paperwork was completed, and inquired as to my copy of the paper work. I was assured that all the necessary paperwork was completed, and that a copy of the agreement would be mailed to me within 5 business days, as such, I left without any documents.The following day I was contacted as a $1,000.00 payment which should have been made day of receiving the lease had not been made. On going to the dealership, I made the payment, and inquired again for a copy of the agreement, and was told again that it would arrive in the mail.Subsequently, I visited the dealership on three separate occasions to collect the spare key and made multiple phone calls, as I hadn't received the promised paperwork, and also noted that the leased car details was not being displayed on the Kia ******* profile. I had also queried the old car still being on my profile while at the dealership, since I had changed cars at *** in the past, and the profile was updated before me leaving.After being stonewalled and given the run around regarding the paperwork, I contacted another location in January 2025, and they sent me a copy of the agreement electronically. Upon reviewing the document, I discovered that the signature is not mine, and the lease terms is not what I agreed to. I reached out to the dealership where the car was leased, requesting an explanation and a copy of the agreement I signed, but they merely transferred my calls at least 4 times to no avail Frustrated I contacted *** HQ: filed a complaint, and was given a case number. However, I have not received any follow-up or response to date.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.