We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kia America Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,030 total complaints in the last 3 years.
    • 1,122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought my kia ****** sx turbo back in July 10 2020. according to ***, there was a **** recall back October 30, 2020 which I never got until January 21, 2021 which was installed then. My car locked up on 5-11-2022 and left me on the side of the road on the way home from work. I had my car towed to my house which was ******. I never knew there was a recall for my car until I did some reach and called *** ****** ship. At that time they informed me that my car vin number is under the recall and told me to send my car to them. I asked the ****** ship will I be reimburse for the towing and ***** at Dealer ship said they should since this engine is under the recall warranty. So again I spent ****** to tow my car to *** in ******** ** to have my car a new engine put in under the recall. I filed a claim against *** cause they told me that the towing is not covered because I didn't have the **** installed before October 30, 2020. I feel like no matter what, *** will always make up excuses so they don't have to reimburse anyone for this recall. I installed the **** on January 21, 2021. My car still locked up a year later on May 11, 2022..This has put me out a lot of money for me and my child. I am a single mom and live from pay check to pay check. Please I just want my towing refund back. I'm not asking for reimbursement on how long they had my car to fix it. I'm just asking for my towing refund is all..

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2012 ***************** back in 2015. From a Dealership no complaints about the car.I've been taking my car back to the dealership for service ever since, in 2017 or 2018 there was a recall on the motors my car fell into the category i took the car in the have it inspected and they preformed the software update needed. Now they are still having this on going issue with having to replace engines well my car broke after having in for service and I'm being told it needs a new engine but i am outside the extended warranty that I supposedly received when I took my car in for the update. its been sitting at the dealership since 9/5/2022, I've called *** and they explained to me the same extended warranty but then told me its a case by case basses and I am not that far out on miles. I call *** ********** for over a week until i was able to speak to the correct person then I was told I would hear something back in 5 business days that would have been 9/17/2022 and I have heard nothing I have called everyday and cannot get an answer my car is paid off the estimate from the dealership is more the value of the car. I have purchased 3 ***'s now. I want them to fix my car so that i can continue driving it. I am out a car. they have done nothing to take care of the matter

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my *** ******** used in March of 2021.-By July, 2022 I noticed it was staring to burn a lot of oil. I had it at the shop and there were no leaks,--By September 1, 2022 I was driving up the interstate; the car lost power, check engine light was on and the car started shaking.-I checked the oil and it was good. We also checked all codes that were showing and replaced the spark plugs, coil pack, and *** Solenoid. The car still was not running right.--September 15 I decided to take it to ******************** to see if I could trade it in or have it repaired. They would offer me $5000 due to engine issue. I was then told there was a recall on the **** Cover (later found out it was actually a service action #SA305). They said the **** Gear under the Cover was damaged which works the *** Solenoid which controls the valves in the engine and they thought one of the valves was bent. They put in a request to have the repairs to be covered by ***, but they denied it twice and claim that the gear was not responsible for the motor issue.-I contacted ****************** which is almost impossible, to be told that my motor was on a Class Action Settlement list and I should go online and fill out the claim form. I tried to fill out the form and found it was for reimbursement, so I called the number on the settlement site. I was then informed that I could not file for the settlement because my engine had not completely blown up or caught on fire and I was misinformed previously.-Over the past week, I have gotten nothing but the run around between *** themselves and ********************.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SO last week while driving my *** ****** driving *********************************************** on the back while my 10 month old was in the back to remind you *** has had recalls on these vehicles that *** m knows about but will only fix the recall and send you on your way Im up to date with my recalls. Well now that I had ti get the car ?towed and when it gets to *** he said **** your engine is gone and this is the recall so it should be covered but he goes to tell me that *** covers your rental for 15days but you have to wait till we diagnose the vehicle and get it sent up to *** than he tells me that I will be waiting for a while because there is over 20 ***s that are waiting on a engine so why is that *** is only covering 15days for a rental but there is a 3 week or longer wait on the engine so we have to be without a vehicle until they fix there issue that they have known about this is unfair that we have to suffer over a issue that yall can fix but instead they want us to take recall by recall now what if that car would have smacked us in the back aint no telling how this would be going I just feel that *** needs to do more about the situation before more ppl lose there lifes to something that could have been fixed WE NEED TO GET KIAS ATTENTION now due to the recalls Im having other issues with the vehicle

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 15th 2022 Purchased a brand new 2023 Kia ******** with 5 mile on it. Drove the car less than a month, August 18th took the car back to the dealership for the Electronic Park brake light and auto hold light being yellow on the dash. The dealership tells me it's an issue with the camera, they keep it for a week waiting on *** to resolve the issue. I pick up the car the following Monday August 29th drive it for less than 20 minutes the same lights came back on again. ************ has had the car since, they have replaced the entire front camera. Now the *** light is on and they are awaiting parts. I have filed a complaint with *** and called *** ******** relations 2 separate times the first instance I was told my case would be escalated due to the amount of time my car has been in the garage. I was given this information on September 14th. I called today September 20th and was told my case was not escalated and it would be another 3-5 days before I would hear from a supervisor. I am paying 605 a month for a car I haven't even driven in over a month. I would like *** to either Fix the car or replace it.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2020 Kia **** GT turbo with 64k miles. I was driving my car on 8/14/22 when I felt the RPM's dip suddenly and then 1 minute later my car came to a halt. There was no prior warning or noise of any kind. No warning light came on either. I have taken my car to my dealer where, after a month, they are refusing to work on it and *** is backing them up. My car has 100k powertrain warranty with another 100k powertrain warranty backed by my dealer. Yet, no one wants to help me. They rather sell me any car they can.I need my car fixed under the warranty I was promised.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This started on 6/14/22, I took my car to ************* they had my car for a week in which I had to get a rental car because they had no loaner. The experience there was less than desired. I got my car back and asked about the rental reimbursement. I had to call KIA ******** service. Case #********. I called and they agreed to pay the $444.72 as Good Faith in an e-mail on June 28, 2022. Told if I didn't get the email verification by 7/23/2022 call. I received it and responded on June 28th. They said up to 45 days for payment. I followed up with them spoke to ****** on 07/26/2022 she stated 2 1/2 weeks. Called 8/15/22 spoke to ***** who said Check was scheduled on 8/11/22. wait two weeks. called 8/31/22 spoke to ****** again stated the check tentatively should have been cut 8/11. She will escalate this. Check wasn't cut. Give them two weeks.Called today the corporate phone number explained my situation. Asked to speak to someone who could Help. Transferred to **************** and of course another Hour and a Half on hold to speak to an ********. Who put me on hold and said it was in review. I explained I had an email from July 28th it was approved. She said they are behind and she would escalate this. Wait another 3-5 days for a response. I asked if there was anyone or another number to call to find out why ? She stated no. So every time I call it's 45 minutes to an hour hold.

    • Initial Complaint

      Date:09/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2016 *** ******* with approximately ***** miles. ***** approximately 45 mph on an on-ramp to merge onto another road, the vehicle powered down without warning and shut off. The warning lights did not come on until the car had completely shut off. This left my wife stranded at the end of the merge lane putting her life and others' lives at risk. She easily could have been rear ended or struck as a person standing by the car based on location where this happened. This also could have caused major back-*** and thereby caused major traffic delays and possibly other accidents in the city. The car was towed to AAA, and we were informed the engine 'seized." *** informed ** 3 things on 3 separate calls to them. Call 1--we were informed there were no active recalls on our vehicle and there was nothing *** could do. The car has less than ****** miles, but we were informed the ****** mile warranty was void because we were the second owners. Call 2--we were informed there was an active recall for engine failure and *** ******** ** in 2018 and 2019 (2 times total). Since we failed to obtain the repairs, we could not be helped. We NEVER received a notice. Call 3--*** says there is a recall, but they had the previous owner's address and name on file and were still unable to help us. We have a car that is not drivable sitting at a AAA location. The car should have lasted easily ****** miles based on what *** propagates as their promise. *** was rude and advised that we should simply get rid of the car and cut our losses. This is inappropriate given they can't even successfully identify if the car was recalled. If the car is not under recall, they have no explanation for why the engine would seize like other ***s that have been recalled.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint with KIA America and also with BBB, the BBB case number is ***2211501.I can no longer log into the BBB Autoline account.I have not received the payment of $1,950 that was agreed to with *** in May 2022.The KIA America case is ********, calls to the ********************* have gone unanswered.

    • Initial Complaint

      Date:09/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month I filed a complaint with *** ********************** regarding three issues with my 2019 **************, I worked with a customer care advisor who advised me to get an estimate to have the paint fixed on the drivers side door, have the sensor issue addressed with the *** system. I was also and still am having an issues with the tires that originally came on the vehicle, at ****** miles the tires were already down to the tread wear line. The advisor I worked with told me several times they would followup with me and never did. Following these issues I went to *** and sat for 3 hours being advised that my *** ******** is not showing up in the system. I left the ********** and was fortunate enough that the *** ********** did not charge me for a diagnostics. I then worked with ***** in customer care, who submitted my file for the tires, the paint and the *** system. I explained that although *** does not manufacturer the tires, they should stand behind them since they sell them on their vehicle brand new. The manufacturer of the tire refused to address the issue and ***** stated that he would work with the regional management to see what can be done. My car at this time was still under ****** miles. ***** was no apology, there was no ownership or resolution. This past week on September 14th, a lady from ***'s escalations for the region called me with no empathy and not a single concern about my experience, the hours I spent waiting on hold for *** or the 3 hours I sent in the **********. Instead, they lectured me on what is covered on my car and stated they could submit my request but it would not be covered. This representative was rude, short tempered and would not pull any of the phone conversations that were previously had. After this interaction I asked for a callback from their supervisor, who eventually called me back. **** the supervisor, stated that her representative was the only one that could support me because of short staffing. Case ID: ********.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    Kia America Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.