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Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kia America Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,032 total complaints in the last 3 years.
    • 1,136 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new '15 *** **** from the ********** in 2015, had all maintenance completed at the *** ********** in the timely manner when its due for maintenance. 3 years later in 2018 my catalytic converter went out due to a recall. I had it serviced there with *** and 4 years later it happened again. *** will not help me, I even filed a form to get some help with the warranty and they declined my request for the recalled catalytic converter.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2017 *** ******** that only has ****** miles on it. On September 6th whe driving down the highway the engine just seized up on me. I have had to have this towed 3 times and currently it is sitting at a *** ********** needed a $6000.00 engine repair. Upon investigation I found out these motors are known to have issues and *** is refusing to fix my car or acknowledge the known issue. This has been a huge inconvenience to me being a single mother. *** should be held liable for all repairs knowing they sold vehicles with faulty engines.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** is refusing to honor the Lifetime warranty on the engine of my 2012 Sportage that was ordered due to the Federal lawsuit against ***. I filed a complaint online with *** on July 25, 2022 and they never responded to me other than an automated email confirming the receipt. On August 4, 2022, I called *** and discussed the issue. I was instructed to send another document, which I did. However, I have yet to receive a response from ***. I have sent follow up emails and they do not respond. I have sat on hold for 50 minutes repeatedly and they do not answer the calls. I work in the medical field and am with patients all day and can't wait on hold for 50 minutes (only to have no one answer). My car has been inoperable since July and this is the worst customer service I have ever received. It is in direct violation of the court order.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2018 *** ****** has been inoperable for 12 months. It needs a new low-pressure fuel pump. The part was unavailable and my car was in the shop for 4 months. I finally brought it home and put it in the garage. I received a ******************* Warranty Extension letter from Kia America, **** dated August 26, 2022. This extension is regards to the low pressure fuel pump. They offer free diagnostics and repair if this low pressure fuel pump is con?rmed to be malfunctioning by a *** ******* I CONFIRMED this problem with ***************** in *******, **. In spite of this, *** refuses to ?x it. Their response: "Good Afternoon, I do apologize, At this time the remedy has not been released and dealers are unable to perform the repair under the parameters of the warranty extension. Your vehicle will be potentially eligible for the warranty extension for the low pressure fuel pump once *** releases the remedy. Condition would need to be veri?ed by your preferred *** ******* At this time you may choose to pay for the repair and submit for reimbursement consideration once *** releases the remedy. At this time we do not have a time frame for when the remedy will be released, If you have any further questions or concerns please feel free to reach out and we would be happy to further assist you. Thank you, ****************** | Escalated Case Representative ************ ****************** I believe they initiated this letter in response to complaints, but have no intention of following through. My ***************** Case# is ********. Please help!

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a new 2023 Sportage from ************************** ******* ******* on July 19th 2022. The next day I realized the touch screen wasn't working. I called and the dealership had a system that put you into a call station in another state. I had a hard time getting an appointment. Then I found out I could bring it to any dealer near where I live. I brought it in, to ************** *****. They said bring the car in then they didn't have the part gave me the car back a few days later. Then called me to bring the car back in over two weeks ago and still it is not fixed. I have called the dealership and *** corporate several times with no luck in getting this rectified. They said they put in to overnight the part, but it still has not arrived.I didn't even have the car one week when this happened. Now I have been with out the car on and off, mostly off for almost 2 whole months. They just called me to pick up the car again because they do not have the part. While this is not a issue with the motor, it is an issue with the whole touch screen which encompasses the whole dashboard which presents a safety issue. I have a two month old baby and leased this car and I am paying $410 a month on a brand new car I don't even have. I feel I should get some sort of compensation for this or another car.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My engine broke on a leased **** It has been in a dealership for over a week. Case has not been opened yet. I have spent $950 out of pocket on a rental car. When I got in contact with Kia ********* I waited 2 hrs and was told that a case manager would contact me. They never did . I called again this evening and after 1 hr 30 min wait time the representative hung up on me. Please call me at **********.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an issue with my 2015 *** ******** engine. I have gotten all my maintenance done at the same dealership where I purchased it, which is ***********************. Nationwide there are *** issues with engines and some are being covered and some are not. This is clearly a *** ****** nothing I did. My friend has the same model and same year and hers was covered. They are saying mine is not. I have been fighting them since end of March 2022. All they are saying is my VIN number tells them they can't approve the claim. I keep losing oil in my car. All the dealership says is that they can top the oil. I did take it there for that and 6 days later the oil was almost gone again. I haven't been able to drive it until April. My engine light is on again. There is a class action lawsuit against *** for engine recalls.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/13/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of issue 09/10/2022 My problem is *** refuses to repair the issues created by recall because they state at time of upgrading ECU unit (completing recall) there were no observable problems. However, the vehicles recall consequences have appeared after the fact and has resulted in listed consequences based on ***** explanation. More importantly, there has been no indication or was there any written communication stating that if a recall is complete *** can refuse safety recall issues that occur after the fact. Also, there was and is no expiration date on recalls - this means that if a safety issues arises from a known and identifiable recall, it should be fully repaired or corrected. I want any and all primary any secondary issues caused and created due to recall repaired.

      Business Response

      Date: 07/29/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:09/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved to ************* from ******** and on August 3 requested to have a state to state title transfer in order to register my ******** Kia ******* set me up with a secure messaging system and sent me a email requesting the required information on August 3. I replied that same day and sent them all required information in order to continue the transaction. It is now September 6 and I have still not been able to register my vehicle in West Virginia. I had 30 days to get this done so I would not have to pay a registration tax on the registration of my Kia ******** I have called *** several times and was told each time that they had just received my information and the title would be sent out shortly. Today I spoke with a manager or supervisor at Kia ******* and she told me that they just received my request on September 6 and then I might receive the title at the *** by next week. This is unacceptable and I am now having to pay taxes to register the vehicle because of Kia ******* incompetence.

      Business Response

      Date: 09/19/2022

      Hello, 

       

       Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I brought my vehicle in to the Kia ********** back in June for a couple recalls I was worried about mine and my family's safety for the type of recalls that they were I waited 5 hours at the ********** mind you when I brought my car in it was running perfectly fine once I left my car would not go over 5 miles an hour I called the ********** immediately they told me to bring it right back I did and when I pulled up they automatically said that it was my engine without even looking at it I had to leave the car there over the weekend it was a holiday so it was a long weekend they did not give us a rental so i had no way to get back and forth to work. I called after the long weekend and they informed me that my car was running "perfectly fine!" there was nothing wrong with it but they still wanted to "do a few more tests and drive it around again one more time" the next day they call me back and said that the car was not running again "for some reason" and that I was going to have to pay $1,400 to get it fixed when I went to the Kia ********** to see what they could offer me they advised me that it wasn't even worth fixing the vehicle and that I should just take the loss and have a repossession on my record we had no choice at that time but to get another vehicle pay an extra $150 a month on the same kind of vehicle only one year newer my payments went up and my insurance went up. I feel like they took advantage of me and now I am paying for it for the next 7 to 10 years. Something needs to be done to correct this I feel like I was robbed and taking advantage of.

      Business Response

      Date: 09/13/2022

      Hello,

       

      Thank you for your inquiry. We have located your case and the case manager will follow-up with you

      Customer Answer

      Date: 09/14/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

      Customer Answer

      Date: 09/25/2022

      I am contacting you to find out if my matter was resolved on your end because it was not resolved on my end. I had went into the Kia ********** back in June for a couple recalls on my car my car was working perfectly fine when I brought it in I waited 5 hours when I drove the car off the lot it would not go over 5 miles an hour I immediately brought it back into Kia ********** where they said that my engine blew without even checking it out. I left my car at the Kia ********** over the long holiday weekend they did not provide me with a rental after the long weekend they called me and said that my car was running perfectly fine they just wanted to do a couple more tests on it and drive it around one more time the next day they contacted me and said that it was going to cost me $1,400 to fix it when I went in to the ********** to see what they could offer me they advised me that the car was not worth fixing and that I should just take the loss of the $10,000 I still owed on it and have a repossession on my record they gave me nothing for the car or they told me to contact ****************** and tell them to go pick the car up at the ********** me and my husband had no choice but to get another vehicle so now our payments are more and my insurance went up for the same exact car just a year newer I don't feel what they advised me to do was right I felt like I had no choice because I need a vehicle to get back and forth to work and to take my kids back and forth to school I am contacting you hopefully you can help me out in some way to resolve this issue I am not happy with this outcome I feel robbed and they took advantage of me. Thank you hope to hear from you soon.

      Business Response

      Date: 09/08/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    Kia America Inc is NOT a BBB Accredited Business.

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