Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kia America Inc has 8 locations, listed below.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2022 I received a notice via mail from Kia America, **** Corporate Headquarters about an "Important Safety Recall" on my 2016 *** ********* (miles on vehicle-*****), which I own and is paid off in full. The "important safety recall" as stated in the notice is: "An engine compartment fire may occur in the area where the Hydraulic Electronic Control Unit (****) is located in your vehicle. The exact cause of fire remains unknown. However, it is believed that the **** may experience an internal electrical short circuit that could result in overcurrent. An electrical short circuit in the **** increases the risk of an engine compartment fire while the vehicle is parked or driving. A fire increases the risk of injury." The notice also states the following: "Out of an abundance of caution, park your vehicle outdoors and away from other vehicles or structures until you have the recall repair performed".I have been in touch via phone and email many times with Kia America, **** Corporate Headquarters, and am have been working with a *** ******** affairs specialist, *******, (phone number: ************) without any resolution. My case number is: ********. *** does not have the remedy to fix the cars involved in this recall and they are unsafe to drive, or even park where you live due to the threat of catching on fire at any time. When they get the remedy, they will fix your car, however it has been five months since I received the safety recall notice. I need to use my car, but am too fearful to drive it due the the risk of it catching on fire while I am driving it. I have moved the car out of my garage and now park it on the street in front of the house in my neighborhood, as I have no where else to park it. The safety recall notice clearly states the vehicles involved are unsafe to drive, or have parked anywhere, yet *** is doing nothing to solve, nor fix these problems. These vehicles should not be on the roads as they are death traps. *** needs to fixs this!!!

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a new *** ******* that I recently purchased and have been having ongoing problems with the radio. I brought it to the dealer and they were not able to fix the problem and told me they opened a case with *** corporate for assistance however corporate has not responded to them and will not authorize them to perform the repair even though the car is under warranty. I have attempted to contact *** corporate myself I never received any response or resolution.

  Business Response

  Date: 08/15/2022

  Hello,

   Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my car off on June 24th, 2022. There was an overpayment and I was informed that I would receive my refund within 30days. I've called multiple times and keep getting the run around about why it's not been sent out yet. I was told last Thursday, August 4th that I should receive my refund within 3 days. Its now Friday Aug 12th and I called again and they are still waiting on a manager to approve my refund. I asked why no manager had approved it and was told they are behind.

  Business Response

  Date: 08/15/2022

  Hello,

   

  Thank you for your inquiry. We have created a case and an associate will follow-up with you regarding you.

  Customer Answer

  Date: 08/17/2022

  I called kmfusa yesterday and they stated that my refund would be mailed out today. I called again today to verify and was told it would be another 30 to 45 days.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2020 *** ******** which was burning oil at every gas fill up I was low on oil. I discovered through research this is a common problem with this model ***s engine , so I went through a series of testing at my local *** to prove that my car was in fact burning over 1.* quarts of oil within the **** miles. I went to *** * times to do these series of test. They finally agreed to replace engine and told me it would be complete in 10days. My *** has now been at the ***************** dealership since July 2 and it is now August 12. They tell me the parts are on back order and they will have to build a short block engine but still dont have the parts and give me no ETA. Ive now been making payments on not only my car that I cant drive but also a rental car that Ive had to renew again. I just want my car repaired and for them to pay my rental fees. I believe this is a *** ********* issue maybe not a dealership issue but I also feel the dealership should be communicating a resolution for me and they are not.

  Business Response

  Date: 08/21/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 08/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ********************** has a engine recall. .my. First engine my pistons..blew right out of the engine and a undery my vehicle..... I was on route 81 .. which is usually. Busy...but this was Sunday around ***** am ....if anyone was near unfortunately.. those pistons would had hit someone.....I. Paid for the towing to the dealership..and never got reimbursed..for 286 dollars... I get the car home after a '*****" new engine in 2 weeks ..it starts losing power till it's stahled I take it to ************** they. They said my cylinders went . that was 5 months ago ...and *** still won't tow that car from the auto parts...to there dealership....saying a special team is on the situation.....the engine problems people were having **** giving to *** because *** is repeatable.. but understandably they cut corners by not towing ... Their responsibility....... .. those caught in the headlight workers I feel sorry for .... I just want amends with this issue ...now I lost faith in the car and in *** ****** luck BBB with them .... They will put u on long holds .. transfer you multiple times... which end at their roadside assistance. .they don't skip a beat. They put the trick in trickery. The auto has been very kind in not towing the vehicle...but *** don't care..... Those pistons could had injured or killed... someone but *** don't care... Unfortunately this is where we.are

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Kia ******* subscription on 6/23/22 with a 6-month free promotion. My features were not functional until 7/28/22. I was told by a Kia ******* representative that my end service date would be extended for the amount of time that my service was not working correctly. That did not happen by 8/2 so I called back and spoke to another rep who put in a request for a two-month extension. Now my account says the service will renew on 6/23/23. I have not only not received an extension, but I now have lost my 6 months free. My account should reflect a renewal date of 3/23/24 between the extension and the 6 months free. I have two different cases open - one with Kia ******* **** ******* *********** Case#********) and one through Kia **** case #********). Other than automated responses of we will get back to you, I am not receiving any assistance at this point. Can you please assist me in getting this fixed?

  Business Response

  Date: 08/21/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

   

  Customer Answer

  Date: 08/21/2022

   I appreciate that *** will be checking in with me.  I did in fact speak to a supervisor at *** ******* today and he is working on my case.  Until my renewal date is extended to 2/23/24 (I erroneously put 3/23/24 on my original complaint), however, I cannot consider my case resolved.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/22 I was heading to a funeral and my vehicle just stopped working. I discovered that there was a recall on my engine. I got it to the Kia ********** in ************* where I was refused a loaner vehicle. I paid out of pocket for the next 5 weeks renting a vehicle and was told I'd be reimbursed. I had to use my rent and bill money to do this and also put a lot on credit cards as well. The website says reimbursement will take 15 days and I've been told a much longer time span than the 15 days. The fact my vehicle was recalled and they won't provide a loaner. Then having to pay over 2000$ to rent one then being told up to a 90 day wait for a lifetime reimbursement program is unacceptable. I really need my money back immediately because It was literally my rent and bill money. Like they want me to be homeless after taking almost 6 weeks to fix my car with their recall. Please help me get my reimbursement now.

  Business Response

  Date: 09/02/2022

  Good morning,

   

  Kia America is in receipt of this customers complaint and, would like to extend an apology to ******* for any inconvenience they may have experienced surrounding ownership of their Kia ********************* style="color: rgb(34, 34, 34); margin: 0px; font-size: small; font-family: Arial, Helvetica, sans-serif;"> 

  Kia has reviewed their complaint and, our records reflect that their vehicle is included in a Class Action Settlement. The settlement includes a Claim process by which consumers may seek reimbursement for certain out-of-pocket expenses related to Qualifying Repairs. The customer is encouraged to review the Determination Notice sent to them on 08/31/2022 which includes information regarding the process for reimbursement disbursement payments to be issued, as well as instructions regarding the appropriate process to seek further re-evaluation of their Claim.

   

  Additional information regarding the Settlement Agreement and Claim filing process is available on the dedicated settlement website: kiaenginesettlement.com

   

  Thank you,

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the original owner of a 2014 *********** vehicle. This vehicle has multiple problems: engine oil leak, weird electrical lamp problem related to engine, and steering shaft column knocking noise, that all started BEFORE the expiration of the warranty. But *** dealerships made the diagnoses and confirmd the problems but they either didn't fix or refuses to fix under the warranty because they said the warranty has expired now. I contacted *** Consumer Assistance since late 2021 and filed a case #******** to seek their goodwill assistance, but after months' back-and-forth emails, they eventually refuse to provide any assistance also because "the warranty has expired", despite that I told them numerous times with evidences that the problems all started BEFORE the warranty expiration and they should honor their warranty promises. On July 20, 2022 I requested further action/escalation from them but they don't respond any more. Please help! Thank you.

  Business Response

  Date: 08/19/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

   

  Customer Answer

  Date: 08/19/2022

  The business has not offered any solution. Their message just said "will follow-up with you." I have already delt this issue with them for a long time and they didn't want to solve it, so I still need BBB to continue following this case for me. Thanks!

  Again, they refused to offer help before because they kept saying my warranty had expired but I emphasize it again: all the vehicle problems started BEFORE the expiration of warranty; if the warranty had not expired, I could have simply just brought my car to the dealer and didn't need to bother with you for such a long time, so STOP using it as an excuse and STOP repeating the useless and non-sense words!

  Business Response

  Date: 09/06/2024

  Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 09/06/2024

  No, my complaints were never resolved and actually no one from *** contacted me in the past 2 years. The services from Kia America, *** is way below satisfactory. They need to do more.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June my wife took our vehicle *** **** to ****************** in *******, ** for a problem that we were made aware by our personal mechanic.(DTC P1326, B1490, B1767) Related to the recall of a knock sensor issue. We believed it was fixed on that day knock sensor only replaced. On July 15 we had to take our vehicle back to ****************** because it was acting up again. The service tech said he knew what was going on but could not do anything unless the engine locked up. The tech also told us we would not be able to get a loaner car. He asked us are we prepared to wait 6 months for our vehicle to be fixed. It is very inconvenient to have the use of one vehicle. When you buy a vehicle you expect it to be running and not have it sit on the dealership lot for 6 months. I called on July 19 and was placed on hold for twenty minutes just to be told it has not been looked at and that the service tech told me he would call me by Friday which he didnt. I called again July 25 and left a message and again have not heard a thing. I emailed customer service this morning and was told someone would get in touch. As of 4:00pm central time I have not heard from anyone. 07/26/2022 i emailed ****************** customer service to see if they could help me with finding out about my vehicle. The next day they told me that my case had been passed on to some one and they would be in touch. 07/29/2022 I emailed the General Manager of ******************. I have yet to hear back from him.08/02/2022 I received a call from a ****************** service manager. He told me that there is nothing that they will do to fix the problem. He said "It is a *** issue not a ******* issue." He told me that they would not honor the *** issue. After I got off work that afternoon I went to the dealership to pick up my vehicle. The service tech said that they drove the vehicle and did not find any problems. When I arrived to pick up my vehicle it was in the same spot that my wife parked the vehicle in. Dont believe it.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My issue is with Kia America. You go to their website and they have cars listed for retail prices shown but it's impossible to purchase a vehicle for the ***** Every price is $2000-$3000 more than they are advertising for base model vehicles with no upgrades at all. This false advertising leads to a ton of wasted time when attempting to purchase a vehicle.

  Business Response

  Date: 08/18/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 08/18/2022

  Hello, the response is that they will follow up with you.  I'm not sure if they are talking about me the consumer or the BBB.  But either way they haven't contacted me at all so needless to say I'm not satisfied with their response to this point.