Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2016 *** ***** and the engine is blown. *** won't replace the engine. After complete engine failure, I received a letter from *** the following year that they will install a sensor in the car to warn me of a potential problem with the engine before complete engine failure occurs, but the engine is already blown.Can you please help me with this Thank you,*******************************

  Business Response

  Date: 08/11/2022

  Hello, 

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you. 
  

  
  

  Customer Answer

  Date: 08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in for routine service to a *** ********** which informed me I would be repaid for a rental BY *** in **** days after repair order was completed. Order was completed 07/12. Called Consumer Affairs to be assured they were "escalating" the situation. No reimbursement has been made. Was told further it would take 3 weeks from escalation date to be paid out. Case was escalated on 07/14. No reimbursement still received. I can not even afford gas to go to work anymore thanks to *** and will also have to figure out whether or not I now have to SURRENDER my vehicle due to being unable to pay my note. Have been out of work over a month due to this situation and need my reimbursement. Called 08/08 and was told won't be paid until end of month. This is against their own time estimates as a company and smells of fraud by ***.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  good morning on June 28th my car was towed to *** from the *********** where i was told that i need a new engine. When i bought the car a few years ago the same thing happened and it took them over three weeks to get back to me now it is over a month and the refuse to take my calls *********** and i have been calling corporate office to have this matter resolved either fix the car or replace it and no one will get back to us almost 2 months later during the process i have lost my job because they refused to give me a rental and could have only afforded one for a few days my daughter has gotten very ill and had to call the ambulance because i have no car and almost lost my dad because I couldn't get to him i have saved all documents to prove my statement. This has been going on a few years now with *** they fix temporary and then im back to square one i have also screened shot i have been trying to call for weeks on hold for over an hour and still no one picks up. I am begging for your help i cannot afford a replacement car and this is just not fair i saved for 3 years to get this car and it has been nothing but nightmares pretty soon i will call the news to see if they can help or protest Infront of the company. Thank you for taking your time its just been ongoing with so many parts

  Business Response

  Date: 08/17/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 11/02/2022

  Good evening I have submitted paperwork proving that I have been up to date with all my oil changes and they still refuse to fix the car my engine is not even ten years old and they refuse to fix it asking me for over **** to fix it

  Business Response

  Date: 11/03/2022

  Hello,
  
  Thank you for your response, I have reached out to the case owner and advised you require a response. I understand this is a time sensitive matter and we are doing all we can to promptly connect with you to discuss your frustrations.

  Customer Answer

  Date: 11/08/2022

  I have been waiting for months now for them to call I have reviewed and sent ********* of the recalls on my *** and was told they will not fix it.I started a web page and have many reviews how they been doing this to many people my car has been at *** many times they say they put a new engine in about a year ago so why the same issue they must of gave me a sludge engine I have all paperwork I was on top of my oil changes.
  
  *** Motors America (***) is recalling certain 2011-2017 Optima, 2012-2017 SORENTO and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak. Please help me clear this matter

  Business Response

  Date: 09/06/2024

  Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without a vehicle for over a month waiting on *** to replace the engine under warranty. This is after we were without the vehicle for 2 weeks while they did oil consumption testing. The car qualified for a new motor but they wouldnt do anything. Well the motor blew we were supposed to have the replacement into the dealership within 2 days, that was over a month ago. We went through all of the steps to try and get approval for a loaner car or rental and Noone from *** has responded to two phone calls or 3 emails on their message board. All we get is a quick email back stating someone will be in contact with us shortly. Noone has ever followed up with us. The dealership tells us they cant loan us a car and *** ****** respond to them after the solution to the claim is determined, even if its not resolved. The prolonged delay is creating unnecessary financial impacts on us.

  Business Response

  Date: 08/16/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to seek your offices help with a dispute I am having with Kia **** and the administrator for Carmaxs extended warranty/insurance program. I purchased my Kia ******** 2016 used from Carmax in ********** ** along with an extended warranty plan. The extended warranty/insurance is administered by **************** National American Group. Last year my car became subject to a recall because of a Class Action Lawsuit. I received notice of the recall but was told I could not schedule the required service because of a lack of parts. I understand Kia **** as part of the settlement of the lawsuit, offered a lifetime warranty on any issues related to the problem addressed by the lawsuit. Heres a synopsis of the events: On June 18, 2022, my car broke down on the side of the road. Carmax got the vehicle towed to their facility on *****************. in *********. Once their service department determined that they could not fix the problem, the vehicle was sent to the *** dealership nearby, **************** located at ********************************************* 28110.On July 25th, 2022, I received a call from *********************** stating that my vehicle needed a new engine. The employee that called also stated that they had reached out to CNA to get them to approve the repairs, but CNA denied the claim on the grounds that Kia *** was responsible for the cost of the repairs due to the recall. However, Kia *** denied the claim because the car passed some test that the dealership service staff performed, hence they would not pay the cost of the repairs. My car is still at the *********************** it will not start as the engine will not turn, it is frozen. According to the *************** Manager at ***************** the engines failure does not fit some arbitrary test codes that Kia *** requires for the repairs to be covered under the recall lifetime warranty, but this does not change the fact that the problem stems from the issue address by the recall.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with my 2020 *** ****** since Ive purchased it. The car completely gave out and stopped working only 6 months in and under ****** miles. **************** ** could never figure out what the issue was and decided to replace the entire engine. Unfortunately, when they replaced the engine, more issues occurred. I had to go back to another *** ********** to figure out what the issue was and they said it was a break shift cause. Then the battery gave out. AAA said I would need an entire new battery. I go back to *** of ********* and they charged me $300+ for the battery. I said it should be under warranty, as it stemmed from the issues Ive had since they switched out the engine and couldnt figure out the problem. The ********** refused saying the battery wasnt under warranty even though Im still under ****** miles. They said its in its 37 month, and battery warranty is 36 months, ****** miles. I tried to explain that the issues were never fixed from the beginning of all the problems but they wouldnt listen. I called the *** ******** service hotline and the representative was so rude and said theres nothing they could do. Im just waiting for the next issue to occur now as it has never been properly fixed.

  Business Response

  Date: 08/15/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Kia ****** which ended up breaking down on a highway on April 2, 2022 with ***** miles on it due to transmission failure. To make a long story short, I went several days with no transportation after the vehicle was towed to a Kia ********** and after the problem was diagnosed I was told I could rent a vehicle and get reimbursed being they had to order the transmission and i wouldnt get my vehicle back until the following week. I submitted the receipt for my car rental expenses mid April and still have not received the $486.00 reimbursement. I was told reimbursement could take from 6 to 8 weeks. I have called KIA ******** service a few times recently and have been told that the reimbursement was approved but the check was not sent out yet but that I would be receiving it soon. I called them in early June and they told me Id receive the check in the last week of June 2022. The next time I called, approximately the second week of July, they told me that reimbursement had been approved and they didnt know why the check wasnt mailed out yet, but that they would expedite the payment. When I called again I was told the same exact thing. I dont think I should have to call them anymore. This was no fault of mine yet im the one who has to continuously make phone calls to get whats owed to me. This has added insult to injury in light of the agonizing breakdown incident and the fact that a good vehicle should not need a new transmission when it has only ***** miles on it. Every time I call ******** service I have to wait a very long time to speak to a representative. This is very frustrating and unacceptable especially when Ive had to call them several times. I would like to know how to proceed with this matter. Sincerely,LC

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** has been holding our car for 4 months. Car is under warranty, they have been giving me different reason why the car is not working. None of them proven to be the true. They changed twice the whole engine and they wont offer a loaner, repair, replace or rebuy the car. Meanwhile I file a report with their consumer affair. Nobody would answer our calls or answer us whats the next move.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 *** ****** in July 2019 from ************* in **************, **. Currently the vehicle has 10K miles effective July 2022 and was stolen August 2, 2022 from in front of my residence. I have recently seen reports on news that this has been an issue with the *** vehicles as a result of social media exposing a flaw in vehicles that allow them to be stolen with just a USB cord. There are claims that *** ********************** intentionally didn't install an anti-theft device in the late model vehicles in the interest of cost; however when I purchased the vehicle it was with anti-theft device system. Because of the lack of installing immobilizers in the *** later models they became targets for theft being easy to steal. I was not aware of this issue until my car was stolen thus had no pre warning to take additional pre caution in attempting to mitigate a manufacturing issue to keep my property safe. There was no communication from *** regarding the known issue as they would any other defect in the products.I have filed stolen vehicle report in hopes it is recovered; however expect some communication from *** ********************** regarding acknowledgement and remediation actions for these impacted *** ****** and resolution/remediation for owners impacted by this disturbing action (store credit, replacement of vehicle or repair).

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a complaint with *** ********************** which was denied (********) regarding my 2020 *** ***** I had engine issues last summer 2021. The *********** center in *********** said it was bad fuel and did a complete fuel exchange and cleaned the engine for $700. In November of last year the transmission went out and after ************************* repaired the transmission under the cars warranty for free. The car now needs a new engine according to ************ but they will not cover it under warranty even though the cat is under ******* miles. They say that it is because the oil changes were missed. The engine had a complete clean out last summer and has had oil changes regularly. I am deeply upset that a two year old car needs a new engine for $8000.00. This seems unreasonable to me. I have had four *** cars and two of them required new transmissions under warranty. I want *** to fix the engine under warranty.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.