Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Kia ******** FWD 1 week ago at a price of $19,000 from ****************************************** in ******* **. Mileage 100k I was give a 3 month/3,000 mileage warranty. Drove good, oil looked good, etc.7 days after I purchased- as I cranked the car the whole car started shaking FIERCELY (the motor) and made horrible noises- in felt as if it were about to blow up. I immediately shut the car off. Checked the oil and 7 days later the oil reading on the stick was BARELY AT THE ** All the oil was gone. I contacted ********************* and now they have advised me to contact their service department. I cant believe this is happening! I am scared to death to drive it in fear of it blowing up with me or my children in it and Im not sure what to do.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't get through to my local *** Dealer, **************, to make a service appointment. This has happened before and I have had to drive all the way there to make an appointment in person! I have also made a complaint and had a case number last year for the exact same issue. No one answers the phone ever in Service. They have a voicemail or answering machine and they do not return calls! Today I have been on hold 2 times for over 30 minutes each at the KIA ******** CARE phone line. I am still on hold as I file this complaint. I own a 2019 Kia **** still under warranty. I have a free oil change coming to me as the last time I was there for a recall they bribed me and begged me for a 5 star review and offered me free oil change in exchange. I am trying for days to get through to set up my service appointment! My Chromebook is not compatible for making online appointments, it say to call service department. In addition when I select *********** receptionist in automated phone system I get hung up on each time!!

  Business Response

  Date: 08/11/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.
  
  

  Customer Answer

  Date: 08/11/2022

  It has been 10 days since I complained via the Email system on *** ******** I have been waiting for a return phone call.
  Again, I have not been able to get an answer on the phone at the local *******, ** *** nor the *** ********************** ************* line.
  I reject this response as I still have not been able to speak to *** at all.

  Business Response

  Date: 08/14/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 08/15/2022

  I will not close this case until I get a ***** call from ******** service. my ***** number is ************  I tried calling *** ******** care again 2 times today and was on hold over 30 minutes both times! I still have not received a ***** call from anyone at ***.  I even logged on to check the status of my initial *** website email contact form and that case number is now listed as closed even though I never spoke to anyone.  I have also filed a complaint with the ** states Attorney office.  If I can have another *** ***** number to call and actually speak to a human that would be helpful.  In addition to trying since August 2nd to call on many occasions, I still cant reach the local *** ****** by ***** either, they do not answer the *****s there! 

  Business Response

  Date: 09/06/2024

  Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** ******** service around June first. I was looking to buy a new car and I have owned 3 others in the past. All 3 had issues with which 2 had recalls on. First was my *** **** that had a front end collision and air bag did not deploy causing me to break my sternum ( have x-ray and body shop report). Next was my Sorento. Went to dealership to get oil changed and they informed me there was metal shavings in oil. A couple weeks later the engine spun a bearing and blew. It was just a little over 100k miles so I had to replace engine myself out of pocket. Months later I got a recall notice for just that problem. Dealership (********* of Washington TWP ** told me in so many words Too Bad. I just ate that. Then my ****** caught fire and burned. Had just got a recall on that problem. Have Fire and ***************** report on this. I reported this all to *** hoping to get an apology at least. I never asked for any compensation and they volunteered to give me a certificate to get a substantial discount on a new car. Was told to pick car and dealership and they would deal with the dealership. I found the car and dealership and put down a deposit and now *** will not respond to my email. That has been weeks and the car will be coming in August 9th. Price is **** 00 above sticker. Now the dealership thinks I'm lying and I sure didn't expect to pay that much. If *** doesn't respond by August 8th I probably will have to fight the dealership to get my 500 dollar deposit back. I just want to know why they would promise this and then not respond.

  Business Response

  Date: 08/11/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 08/12/2022

  They have had a month to respond. This is just lip service.

  Business Response

  Date: 09/06/2024

  Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the original owner of a 2013 *** ********* purchased October 5, 2013. The vehicle currently has ****** miles on it and still under the 100,000/10 year warranty. I've maintained my car with oil changes and completed recalls with *** when notices were received.My engine seized on the freeway going 55mph, without no previous indication or warning lights. I was not able to accelerate but luckily there was an off ramp as it happened, and I was able to get off before a semi almost rear ended me. I parked, turned off my car, then restarted it to see no lights on, and was able to safely get it to a *** ********** in ********, **. It's now been sitting there as we go back and forth between *** corporate regarding warranty coverage. Two customer support representatives told us we are covered as the original owner as long as we provided the original purchase receipt indicating "new". We completed that and have not gotten a response. When we call for updates, we explain the same story, get transferred, and put on hold for hours at a time. One time we got through to customer affairs in which the person said tech would not approve coverage because of a product improvement software update we were unaware of. When I check the ***** website and enter my VIN #, it states there are zero unrepaired recalls so we have done every one possible.We have requested they send us documentation of where it states our original warranty is voided because of this improvement campaign, and they're unable to give us answers or provide anything. One person just stopped talking to us on the phone and wouldn't respond. When I ****** this campaign notice, it says nothing about the original warranty being voided.Lastly, customer support explained that the campaign does not prevent the engine issues from occurring just notifies when it starts, which is basically what mine did. So either way this issue would have still happened. We are looking for *** to honor our warranty to cover repairs.

  Business Response

  Date: 08/11/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27, 2022. $874.19. Replace spark plugs. I recently moved and scheduled a routine oil change at the *************** Dealership. The service advisor Sasha ******** that I was due to change spark plugs. I said I had that service done earlier this year. When I picked up my vehicle I saw the spark plug service was done. When I complained to ******** (*******?) at their customer service desk she did not offer a resolution. I suggested to have my next oil change completed at no cost. Nothing has resulted and I have begun bringing my vehicle to the original dealership for services. Tracking Invoice for service date: ****** These people cannot be allowed to push unnecessary services to collect higher commissions and profit from making false service orders.The uploaded documents detail the services completed at the Kearny Dealership and proof that I already had that same service completed just under 4 months prior at another dealership. The customer service representative confirmed to me that the service advisor is able to reference this information in the service database. Since at this point since I have to go through the trouble of filing an entire written formal complaint to a private organization about the abuses committed by this fraudulent business I would much rather have all of the money I spent reimbursed.

  Business Response

  Date: 08/11/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 *** ****** and as of Oct 2021 its been having engine issues. The car is well maintained and all services have been completed consistently. The engine knock sensor has gone out * times, and the dealership keeps being told by a tech line from *** of Americas what they should do and nothing has resolved my engine failures. I drive for a living, have been without my vehicle multiple times using my own vacation time more than once. The dealership gave me a loner after the 5th visit & has now had my vehicle for 2 1/2 months since leaving it last. At this point **************** has had my vehicle for 4 1/2 months on an off since Oct. The engine is covered for the life of the engine and I called the consumer line for *** * times and have only gotten through once (horrible) to speak to someone and the gentlemen **** I believe was his name, was horribly rude, said what do you want me to do and said my engine isnt covered (and it is, verified on paperwork and dealership) and hung up on me. Ive called multiple times with hold times over an hour and get no answer. Ive had someone send me a message from *** via ******** over 2 months ago now stating my ticket was being reviewed and I would be contacted and never was. This is HORRIBLE CUSTOMER service and every visit back to service ***** *** of Americas has instructed them to do bandaid repairs, clear the check engine light and send me on my way. I refuse to be treated like this after * times and my vehicles sitting at a dealership time and time again. I want my engine replaced as its covered and after that many issues. More prob may come from it just sitting for months! The dealership is ready to change the engine out however *** of Americas isnt approving to do so. This isnt minor, *th time now & 4 1/2 months without a vehicle because of engine issues for the *TH time. I want this complaint filed ASAP please. My vehicle is at **************** in ***********, ** **** **********, ****** has been my service rep.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27th, my 2016 *** ******* began stalling. I took it to my local *** in ******, **. I was told by the service department that I was experiencing engine failure and expense would be covered under warranty due to a lawsuit but it would take about 4-5 months before they could get my vehicle into the shop. A month later I had it towed to another *** who gave me an estimated 1 month before they could repair my vehicle. I did not receive my vehicle until May...4 months after engine failure. Under the settlement, *** is supposed to reimburse funds for rental vehicle and towing. I submitted documentation on June 19th. *** responded on July 20th. *** refuse to reimburse me my funds and stated "missing sufficient documentation" after I have provided rental car receipts from Enterprise Rental car. This is absolutely unacceptable. I have paid roughly $6000 in rental car fees and provided documentation. *** have failed to return my calls and emails since July 20th.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/29/22 3am My 2020 *** ******** was stolen from my driveway. My car was locked. The so called *** **** broke out my back window and started my car with a USB cable. ***** were being stolen at a rapid pace because of a social media challenge and the public was not notified until stolen vehicles were up 80%!. Also didn't know that there isn't security on the back window. Loved my *** but will sadly never buy a *** again. The public should have been alerted much much sooner.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were in our 2017 *** ******** driving on a major highway when our vehicle began to make terrible noises and started shaking and began to lose power, we took an exit as soon as we could and as we entered the exit our vehicle died. We were dangerously in the middle of the road and cars were going around us. We had to call a tow truck. When we purchased the vehicle it came with the 10 year/100 thousand mile warranty. We had our vehicle towed to ****************************. After talking to them we were told we needed a new engine/motor. As we looked into getting the car fixed making calls and trying to move forward on this we got absolutely no help from *** ********************** what so ever. They did nothing but tell us we are denied. We did everything we could to resolve this and got no place with *** at all. They are refusing to help us with a new engine and no matter what we showed them or asked them they refused to help us. This is so very unsettling and causing my wife and I so much stress. My wife suffers from anxiety and this is really taking a toll on both of us. We pleaded with them to help us and could we could not understand why they were turning us down, when we know we have a warranty and is also under a recall. They refuse to help us. We are at our wits end and so we called our car insurance, Geico, to see if they can help us. We proceeded to move forward with them but they asked us to put in another claim with *** to see if they would help us because after the total inspection of our vehicle, the result was that there was absolutely no neglect on our/the owners part and it shouldve all been under the recall or warranty. We again tried to asked *** to cover the repairs and we were told we cant even open a pick line as they called it. But in order to move on we needed to be able to submit another claim to *** and they would not let us. We cant get any help from them and now our car has been sitting there for 3 weeks. We would appreciate help with this matter.Thank you

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Kia ***** for a number of years, I currently have a 2015 Kia ********* My motor seized up last week. There is a known issue with my particular motor that has been a part of a class action lawsuit. I was told by my dealership as well as a corporate representative that my motor will not be replaced due to me not having a software upgrade. I was told there were multiple notices sent to me to warn of the need for this software update which I did not receive. I feel this is unfair. I feel like my motor should be replaced as well. I cannot help not receiving these notices. It is going to cost me more than $6000 to replace my motor and thousands of dollars in rental vehicles. I was able to find a motor with 55k miles on it that is going to cost me $4800. This is completely unfair, I live in a rural area where there is no public transportation. I am a nurse and a breast cancer patient. I have to have transportation.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.