Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The engine issues with my *** ********* The issue started in December 2021. The issue is still ongoing until May 2025. My engine oil has a consumption issue. The service at Hello *** was very unprofessional and disturbing. I was told that the technician who did not realize the vehicle issue in January and again in March was no longer working at the company. Now my vehicle has other engine issues which *** refuses to cover the cost for. The reason was due to the lack of maintenance records. I have had my current vehicle since 2017 and this is the second *** that I have had. My first vehicle was replaced with my current vehicle due to engine issues. I did always take my vehicle to the *** dealership for service. I have located all of the records that I find. *** knows that their engine has a consumption issue but refuses to cover the cost with the EXCUSE of lack of maintenance records. Hello *** kept my vehicle for over three weeks without a loaner vehicle regarding the engine consumption issues. I even opened a case with *************** regarding the issue and received the same answer. When I finally picked up my vehicle the issue besides the engine consumption problem is now a engine harness issue. The goodwill request was denied. Not only is my vehicle not being taken care of as it should be, but the lack of professionalism from the dealer is not acceptable.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe *********** is failing to correctly apply payments, in excess of the monthly minimum due, against the auto loan principal. Every month I send them extra money, make the required calls asking for reallocation of the excess, however my monthly statements rarely reflect the correct minimum monthly amount due of $481.50. For example my last three statements ask for $126 instead. I called 05/08/25, spent 57 minutes with them asking for the update to the 5/1/25 payment, but discovered that several of my prior requests were not updated by the finance department. I called again today because my statement for **** showed excess payments were pushed out against the future minimum months amount due. **************** says the errors are the ************* or the prior **************** reps ****** and the finance payment processing department does not communicate with paying customers. I want recourse, I want accountability, I want fair and accurate financial management of the payments I make. Social media strongly reflects I am not alone in my complaint that they appear to be set up to over charge Americans.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car, under warranty, has been towed 9 times for the same problem. *** says becuase it's more than 12 months old, I am not entitled to Lemon Law even though there is a Federal Law thay supersedes Illinois state ****** Nov 2024 when theybreimbursed me for my outnof pocket expenses, the tricked me in tonsigninf a release for future claims on the car. They told me the form I was signing was to validate my expenses. Had I known I would never be able to seek a claim, I never would have asked for my OOP expenses be returned. My car has been towed 9 times and has been put of service for over a total of 50 days in the past 4 months I have spoken to *** corporate who told me they will not replace the car.I am requesting a replacement car or full refund.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am the legal owner of a 2018 ***************** (VIN: *****************), which has an active safety recall SC218 involving a known engine defect (DTC P1326). I attempted to have this recall addressed by ****** *** in ******, ********, but they refused to perform the recall, stating that I am a dealer and not the final customer which violates federal ***** recall laws.I reported this to *** Consumer Affairs, who opened Case #******** and promised a callback. However, the case was closed without resolution, no repair was performed, and I received no explanation.Adding further confusion, a *** ************** told me the recall had been completed in 2022 without any proof, confirmation, or documentation. To this day, the recall still appears as active and unresolved.This conduct is deceptive and unlawful. The recall is still open in the system, yet *** refuses to honor it.I have already filed a complaint with ***** and will pursue further legal action if needed. I request that *** be held accountable and forced to comply with federal safety recall obligations.Sincerely,***** **** Nexus Motors LLC ******************** **************

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a recall #**V652000 that the engine causes fires. My son was driving on the highway in ************ in April ****************************** the middle of the highway. He lifted the hood and the engine was on fire. He is lucky to be alive. My car needs a new engine as stated in this recall. *** refuses to honor the recall. They wanted proof of maintenance. I faxed them 25 pages of Maintenace checks and oil changes. They still refuse to repair my car. I loved my *** and was planning on getting a new one. But that certainly will not be done. My car is a 2013 and I have only ****** miles on it. They are taking advantage of people especially me at 81. I can't afford to get a new car. Shame on *** of H3**53135363434303**4H!!!!

  Business Response

  Date: 05/22/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid on my lease. I was assured the balance would be credited to the outstanding amount. At the end of the lease, it was not credited, and after hours on the phone, I was assured within two weeks of paying my balance; however, I did not. My account shows my OVERPAYMENT history, I attempted by phone and letter to remedy the situation, and the CARE Department representative, ******* *. did not provide an explanation of the overpayment, the basic response was "We don't owe you money." I can show proof of how much I overpaid, and despite providing documentation, I have gotten no where. During the life of my loan, *********** was purchased by another lending agency, and I am curious if this is where the error occurred, but I have been more than understanding and have had no resolution to my issues.

  Business Response

  Date: 05/27/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of incident May ******* I have a 2018 Kia ********* While driving down the road the car started to stall and check engine light came on and then the car shut off. I was towed to the nearest *** dealership in *******, *** dealership is *************************************************************The dealership and a separate mechanic both stated known recall for my car with a code of "P1326". The cylinder to the engine not holding pressure. The dealership stated it qualified and should be covered but when we called the *** customer service they stated they could not help us. When asked regarding this being covered was quoted over $13K. With this being a known recall I expect the engine to be repaired by *** at their cost. There are several on this site with the same complaint as well as on the internet. I am still in the reserves with the *********************** and depend on this car for myself, wife and three kids.

  Business Response

  Date: 06/02/2025

  Hello,

  Thank you for your inquiry. We have located your case, 25240936, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at 1-800-333-4542(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 06/02/2025

  This complaint was issued on 5/19/24. And we are now getting a response that you will look into our case and a rep will call us to follow up. We also spoke with a KIA rep on 5/19/25 who stated they will call us back within 5 to 7 business days and we are still waiting.

  Business Response

  Date: 06/09/2025

  Hello, 

  Thank you for your inquiry. We have located your case, 25240936, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at 1-800-333-4542(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2025 *** , The car is no unsafe to drive due a engine problems. I have a case started with KIA *********************** They will not give me a rental car because they can not figure out what is wrong with the car. I have been told I will have to wait 5 to 7 days before they will even look at the case. in the mean time I am with out a car. They told me I could rent one at my cost. I have put in countless calls and ask to speak to a survivors but No one has called me at this time. It seem that they want me to drive the car until the problem happens again. The issue is that doing that my cause me or my ill wife to get into a accident or even worse be killed. The car will loose power at any given time. you may be going 60 miles an hour and it will drop to 10miles an hour in a split second. I have been told that they do not know the cause

  Business Response

  Date: 06/02/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I submitted a request to Kia ******** **** for reimbursement of a $987 rental car expense incurred while my vehicle was in the shop for a recall repair.Over the past three months, I have called Kia ******** **** multiple times. Each time I was told that there was a banking issue that had delayed the reimbursement, but that the issue had been resolved and that I would receive the funds soon. The timeline kept shiftingfrom a few days, to a couple of weeks, to within the week.On May 16, 2024, I was told that my reimbursement had been approved and the amount confirmed, but they still could not give me a payment date. On May 19, I followed up again and was told they are now working on a resolution with no timeframe and could not provide written confirmation or a date for when I would be ******* this point, the delay is completely unacceptable. I have been more than patient and have made every effort to resolve this directly with Kia ******** ****. I am simply asking to be reimbursed the amount they already approved$987for a rental expense directly caused by their recall and service delay.

  Business Response

  Date: 06/02/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 06/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car broken down on the highway 70 in ******** as I was on my trip from ****** , ********** heading to ********** , i towed my car into Red Rock dealership that is located in ************** , ******** , they have diagnosis my car and two codes came out , I was informed that they have to contact the engineering department to get some guidelines how to fix the issue, i had to stay in ******** in a hotel and I got a rental car for commuting and both were on my cost. the following day I called to double check about the status and I was told that the engineering department hasn't responded back yet however i contacted a maintenance shop in ********** and i gave them the two codes, they told me that it'** ***** issue that just needs the high voltage fuse to be replaced!!!!!!! I tried to call the *** customer care and I filed a claim #******** and I was told by the specialist name( *****) that the resolution department will get back to me within an hour. I was waiting for two hours and I called back , a representative name (******) took my call and when I tried to ask her to escalate it to her supervisor she hung up on me.!! I called back again and a representative name(**) took my call and she was rude and she didn't consider the situation that I have and she was rude and she told me I have to wait up to 7 business daysfor them to get back to me however, I explained my situation that I want to expedite the response from the engineering department as I have a very bad situation and I am running out of money to keep paying for a hotel, rental car, food while Red Rock are still waiting for a response from the engineering department for two days and it's unreasonable. Until now Saturday, May 17th I am still waiting and I will leave my car in ******** by tomorrow Sunday and I will be heading with a rental car to ********** without any response in regards to this matter.

  Business Response

  Date: 05/22/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.