Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******** ************************************************ ******************** ************ 5/17/25 Customer Service Department 2017 *** Optima EX ************************************ Subject: Complaint Regarding Recall of *** ******* 2017 Dear ***, I recently discovered the recall for my car *** ******* 2017 EX through ***** Blue Book, and I am writing to properly register my displeasure with it. I have been getting oil changes every 2 weeks and have change my coils and spark plugs multiple times. Although I am aware that recalls are required to address safety concerns, as a consumer, I have found the handling of this recall to be costly and cumbersome. The particular problem is related to engine issues, potentially due to premature bearing wear. The recall primarily involves vehicles that received an engine replacement under recall number 17V-224, warranty, or the **** (Knock Sensor Detection System) product improvement campaign. This presents as a serious risk to my passengers' and my own safety. Regretfully, I have had trouble getting a timely repair scheduled at approved dealerships since I was told that inadequate communication from the organization. Furthermore, I think the business ought to provide an answer to my situation. These payments, my car loan, paying for school, accelerated repairs, or extra assistance to make up for the inconvenience and security issues. I anticipate better communication about the recall procedure and quick action to address this issue. I would like a written answer detailing the actions your organization will take to resolve these issues and provide a timeframe for doing so. I'm ready to take this complaint to the appropriate consumer protection organizations if needed. I value your prompt attention to this matter and eagerly await your reply. Kindly get in touch with me as soon as possible at 786*833-1514 or via email ********************. Thanks!

  Business Response

  Date: 05/22/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/22/2025

  I have been told this multiple times that an associate will be calling me and still since year 2023 I am awaiting a phone call. As a nursing student I need a reliable car.

  Business Response

  Date: 05/27/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

   

  Customer Answer

  Date: 05/30/2025

  I have been told since the year 2023 that I will be called and I still havent heard from **** I think that is very important for someone to follow with me ASAP because my engine light and oil light are always on.

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2025 *** Seltos from the dealership in *****, *** in Feb. 2025. We were trying to pay the monthly car note of $919.35. in April before the due date of 4/18/05 and then putting the account on automatic payment. I was unable to do so because there was a bank glitch which was cleared and we had to pay the car note plus additional fees because I used an agent to pay it. In addition, I was informed there would be additional fees if the payment was made on the phone without an agent. I tried to pay the car note on line and payment was not accepted claiming the account # needed to be verified. I verifed the checking account # with the bank and it was secure. I called the **************** number and was told there was technical issues & was unable to accept a payment. Unable to get a **** as the office is closed therefore there will be a late fee plus rep ***** We are very concerned about the way ************* operates. Can you please help ? This same thing happened last month & this is ruining our credit we worked so hard to keep in good standing. Thank you.?

  Business Response

  Date: 05/22/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.
  
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Kia ****** in 2019 while serving in the ************** stationed in *****. I had previously owned a *** and had a great experience, which influenced my decision to purchase another one. Unfortunately, this time has been very ************ 2023, shortly after I was relieved from duty, I began experiencing engine issues. I took the vehicle to the nearest *** dealership, where I was informed that the engine bearings were faultya known manufacturing issue affecting Kia ****** models from 2012 to 2020. I was told that *** would only address the problem if the engine failed completely, and that no action could be taken otherwise.About a month ago, the engine in my vehicle did, in fact, fail. However, despite the car still being under warranty, *** is now refusing to honor the warranty or acknowledge the class action lawsuit associated with this known defect.I am simply requesting that *** honor the warranty and/or the terms of the class action settlement to resolve this issue fairly and appropriately.

  Business Response

  Date: 05/18/2025

  *** ******* America (KFA) has identified that this was routed to the incorrect company. Please follow up with the vehicle manufacturer *** Motors America (KMA) for any concerns related to the vehicle and safety recalls. *** can be contacted by phone at **************.

  Business Response

  Date: 06/02/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total engine failure at only 97k miles

  Business Response

  Date: 05/22/2025

  Hello, 

  Thank you for your inquiry. We have created your case, 25250716,  and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had multiple issues with my 2022 *** EV6 GT Line since purchasing it nearly 3 years ago.1. Air Conditioning Failure:Three weeks ago, the A/C stopped working. The dealership diagnosed a failed blower motor and quoted $1,200 for repairs. This is unacceptable for a vehicle this new and indicates a defective part or poor design *** should cover.2. Driver Seat Issues:The driver seat has been an ongoing problem. I brought the car in 45 times before they replaced the seat frame under warranty. Just a month later, the seat is loose again and shifts significantly during turns or bumps. The dealership now refuses to fix it, citing the warranty expiration. This is clearly a manufacturing defect and a potential safety hazard that should warrant a recall.Conclusion:*** must address these failures. If not, I wont purchase from them again and will advise others to avoid ***. I request full coverage of the A/C repair and a permanent fix for the defective driver seat.

  Business Response

  Date: 05/22/2025

  Hello, 

  Thank you for your inquiry. We have created your case, 25250715,  and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my 2018 *** ******** for about to be two years and the engine seized last month. These are one of the issues *** usually is known for I am researching and figuring out whats going on my *** ******** is not issuing any lights that have to do with the oil just like the settlement they had recently. I have reached out to **** and they dont want to help me there is a settlement for 2018 *** ********s but because mine is a SXL it is not included, even though it is having the same problem as the other vehicles that are in the settlement.. I am now left to figure it out on my own and pay monthly for a vehicle that is not working due to something they know is a *** ********

  Business Response

  Date: 05/22/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding a significant paint defect on my 2011 *** ******* with Snow ***** ***** paint. Over the past 5 years, the paint on my vehicle has begun to bubble and peel extensively across various panels. I have consulted with multiple independent body shops, and each has confirmed that the paint issue is due to a known defect with ***** Snow ***** ***** paint application during this period. They have indicated that the bubbling and peeling are not a result of external damage or improper care but are inherent to the original paint finish. I contacted *** regarding this issue and received email correspondence where *** acknowledged the paint problem. However, their proposed resolution involved me paying for the extensive repairs out-of-pocket and then submitting for potential reimbursement, with no guarantee of full compensation.I obtained a repair quote on 4/3/2014 for the amount of $10,568.10 to repaint the entire vehicle. The body shop advised that due to the nature of the defect, all painted surfaces are likely to be affected eventually. As a vehicle owner, I believe *** has a responsibility to address this known manufacturing defect. The cost of the necessary repairs is substantial and represents a significant financial burden that I should not have to bear due to ***** faulty paint application. While I understand the vehicle is now 14 years old, the widespread nature of this specific paint issue on *** vehicles from this era clearly indicates a manufacturing problem, not normal wear and tear. While a full repaint would resolve the issue, I would also be amenable to *** covering the cost of repairing the currently affected areas as a more immediate solution. The current state of the vehicle's paint is unsightly and negatively impacts its appearance and resale value.

  Business Response

  Date: 05/22/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help me to get **************** to act. I am a ************ Member who is in the process of buying a home for myself, my wife and our four children as of May 2025. The housing market is extremely competitive. By the ***** of all, we found a home that we could actually afford, and the owners chose us out of fifty applicants. Now everything is in jeopardy and I have eight days as of May 15 to get *** to provide me with a single piece of paper. I have perfect credit and one of the things I did prior to finding our home is I paid off the last of any debt...and this is where *** ******* comes in and is about to make our family homeless. Our house on base had been reasigned and we must move out. As a ************ Member I was able to lease a *** while my family lives is on base. The only debt I had was a $58,000 lease on the ***. On May 1, I returned the ***. It is now May 15. Despite returning the car, *********** has been too inefficient or caring to put in necessary paperwork showing that I have returned the vehicle, that I have a zero balance and that they have repurchased the *** and have it in their possession. Until the loan officer can verify that I have zero debt, I cannot get the loan to buy our home, My loan officer has called ***********. My real estate agent has called *** ********* The creditor Advantage Credit and Home Edge Fianance called *********** on my behalf. *********** keeps saying that they know all this but they are unable to provide a document showing they bought the *** back and I have a zero balance and no longer a contract with ***. I managed to find a *** corporate number and lodged a complaint but no one has responded despite me explaining that all I need is a letter or email that I can provide to the loan officer that proves that I no longer have a contract with them or owe them $58,000. We're running out of time, we're scared and if we cannot get *** ******* to just give me any kind of proof, we'll lose the house, Please help me!

  Business Response

  Date: 05/22/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Kia ******** has been at the dealerships shop almost an entire year now. I don't get any status when I call, they say they will reach out and they never do. The battery died while being there, they originally couldn't find my car when I was in person and we found it in the lot finally. There are also some recalls on the car. I have had to get a new car in the meantime due to not having transportation. I am also active-duty military and due to transfer in 2026 so I need the car fixed by then or bought from me so I can move on with my life and fix this financial situation they have caused.

  Business Response

  Date: 05/22/2025

  Hello,

  Thank you for your inquiry. We have created your case, 25250701,  and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leasing a *** **9. I have had the car approximately 13 months. 3 weeks ago, the car failed to charge beyond 60% of the battery capacity. I brought the car to the dealership. The dealership diagnosed "bad cells in the ** battery pack". They have another **9 in the shop for the same issue. That car has been out of service since January.I am told *** outsources battery repair to Mobis and it takes 6 months or longer to repair.I have opened a case for *** to buy the car back from me or terminate my lease. It is impossible to get an empowered representative from *** to engage in my case, offer me reprieve on my lease payment, or even give me a time estimate for repair.

  Business Response

  Date: 05/27/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.