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Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kia America Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,038 total complaints in the last 3 years.
    • 1,154 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not accountable for the debt associated with *** FINANCE AMERICA. There is no contract between me and *** FINANCE AMERICA, and they have not provided the original agreement as requested.

      Business Response

      Date: 05/27/2025

      Hello,

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our 2018 *** ******* caught on fire while we were driving on 03/06/2025. The maintenance was up to date and we had the vehicle for less than 2 years (we bought it used but it was under ****** miles). *** hasnt tried to resolve the problem or give us any kind of compensation, even though their cars are known for catching on fire and risking peoples lives. I was pregnant at the time of the accident and couldve lost my life, also if my first born was in the backseat Im sure we wouldnt be able to get him out of the car on time because it was on flames within seconds. I dont understand how a company this big just keep getting away with situations like this.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2022 *** *** shut off while I was driving with my son in the car, nearly causing a crash involving three vehicles. A **** F-150 had to swerve off the road to avoid hitting us. *** replaced the **** system, but the replacement part they installed was also defective and directly caused this near-collision.Since purchasing the vehicle, Ive experienced multiple sudden shutdownsat stoplights, while parked, and while driving. My car has been out of service for over 30 days and has had the **** replaced twice. *** issued a recall for this system in December 2024, confirming they were aware of the defect. Despite these facts, *** refuses to buy back my vehicle or guarantee it is safe to drive.A *** case investigator (******) told me directly that they cannot ensure this issue wont happen again, and yet *** is refusing to resolve the case. I have paid over $45,000 out of pocket for this vehicle, and it has put my safetyand the safety of othersat risk multiple times. I am now afraid to drive it.Ive submitted formal documentation, a timeline of service, and receipts showing the financial and emotional cost of this vehicle. I am asking for accountability before someone is seriously injured or killed.

      Business Response

      Date: 05/27/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought in April of 23' had to have engine replaced in the winter of 23' now 45k miles later having to have another engine replacement that ***** 100k power train warranty for some reason isn't covering ??

      Business Response

      Date: 05/27/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** is not abiding by Lifetime Warranty engine settlement as describe in the pamphlet that was mail to us telling us of our rights. Called ************ and was told needed to talk with dealership. ********** says call **************

      Business Response

      Date: 05/27/2025

      Hello, 

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my concern regarding a recent interaction with your customer service team. Like many ************************ currently navigating financial hardship, I arranged a payment agreement with *** to make my payment on May 9, 2025. During this recorded conversation, your representative informed me that I would be eligible for a one-month payment deferral if I called back on May 12.However, today I was contacted by another *** representative who provided conflicting information, stating that I am not eligible for the deferral. I requested to speak with a supervisor to clarify the situation, but after being placed on hold for over 20 minutes, I was asked to call back in 15 minutes instead. When I requested that the supervisor return my call directly, I was told this was not possible.I respectfully request that *** review the recorded call in which the deferral arrangement was discussed and honor the terms that were communicated to me by your representative.

      Business Response

      Date: 05/16/2025

      Hello, 

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** is denying extended engine coverage based on speculation that I knew of an engine issue prior to purchase.

      Business Response

      Date: 05/16/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.


      Customer Answer

      Date: 05/16/2025

      I have already called the number youve provided multiple times and have been told the decision is final. Unless *** is willing to honor the class action lawsuit and extended engine coverage they are denying me the vehicle owner I am not satisfied. 

      Business Response

      Date: 05/22/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 05/30/2025

      I have already had a customer service employee call me to explain and there explanation was actually speculation. *** is speculating that I knew of a previous engine issue prior to purchasing. *** has had a class action lawsuit for engine extended warranty and is denying me based on no actual evidence or facts. This is my last resort prior to legal action. **** only response is to call a generic number with agents who do nothing and will not help. They have only stated multiple times that *** denied the warranty and that decision is final. I want a letter or email with Kias final decision if there not going to honor my extended warranty. 

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a warranty on my 2023 Kia ******** that only has ****** miles on it. I was informed by a mechanic after he changed the brake pads that my master cylinder was failing. I was also told this should never happen in a new car or any car so it was definitely faulty from the get go. This is a major safety issue as this is what controls the brakes and they could have given out at any time resulting in an accident or death. Upon informing *** of this I was told I couldnt get my car in for a month which of course is unacceptable as this posed a very real safety threat. I had no choice but to take it to a private repair facility to have it repaired as I could not wait to take it to the dealership. I was then told after it was fixed that they would not pay for it because I did not take it to the *** dealership. I had to fork out $1200 and they told me that it would take at least 60 days to get reimbursed if it was approved at all. This is completely unacceptable and again I cant stress enough how dangerous it couldve been and I take care of my 82-year-old mother and take her to many doctor appointments and something couldve happened on the highway.

      Business Response

      Date: 05/16/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** motors finance has not updated my credit report with transunion and other credit reporting agencies since DECEMBER 2024 resulting in denial of car loans. The institutions that did allow for a loan charged a higher interest rate. I was forced to look for another vehicle because of the poor vehicle quality and theta engine replacement as well as paint and interior falling apart. The number of consumer ***************** of ***/*******`s accountability was also a major factor to get out of the vehicle. To add insult to injury they are not reporting to the credit agencies timely causing detrimental harm to consumers such as myself who had to purchase another vehicle, therefore causing damages resulting in higher loan rates and payments due to their ongoing negligence.I demand a review, correction and answer as legal action may be required to seek any and all damages that may have been incurred.

      Business Response

      Date: 05/16/2025

      Hello, 

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:05/09/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent a safety recall letter by *** regarding my vehicle. Have been without the use of my vehicle for over 40 days since bringing it in for service to *** of *******. Recall was allegedly fixed and in addition long block motor was replaced on 4/11. Had car for 3.5 days and then it suddenly would accelerate and decelerate abruptly while driving on highway - extremely unsafe driving conditions for my daughter who was driving car. Had to drive and pick up my daughter on a Sunday evening 100 mi round trip and arrange to have *** roadside assistance tow car back to dealership - had to pay additional $180 for it. Service ********** then performed TSB update procedure tra102 and told me car was ready. Picked up car 4/17 - drove less than a mile onto hiway and had exact same thing happen. Returned vehicle and have not heard a thing from dealership since. I have reached out numerous times to *** customer care about my concerns and have allegedly had my case #******** escalated. Have also had to deal with returning and picking up various rental vehicles, having to trade them out because of service issues as well. All of my time and effort has not been accounted for by anyone.

      Business Response

      Date: 05/16/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 05/18/2025

      I have already spoken with *** customer care at the number they provided.Calling them does me no good because the agents are unable to really do anything. When I asked about having my claim escalated to someone-a supervisor-I was told that I had to give them a reason.

      Me having to call numerous times and given the run around was not a good enough reason. Even having been returned an unsafe vehicle after warranty repairs didnt qualify to have my claim escalated.

      customer care is a joke - the supervisor line I was transferred to is never answered and you are forced to leave a VM that might be responded to in 48 hrs.  A joke!

      Business Response

      Date: 05/22/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 05/30/2025

      Not sure why i was sent the same picture i turned in with my original complaint. It isnt any sort of response so i do not accept it 

    Kia America Inc is NOT a BBB Accredited Business.

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