Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th, 2024, the air conditioning in my 2021 *** ** stopped working. After taking it in for service, the issue was diagnosed as a blown fuse, which I paid out of pocket to repair. Several months later, in November 2024, I received a letter from *** stating that a recall had been issued for the exact issue. The letter explained that customers who had already paid for the repair would be eligible for reimbursement.I called *** ******** **** and was informed of the reimbursement process. I was told that once I submitted the required documentationproof of payment and the repair invoiceit would take approximately 4560 days to process my request. I promptly submitted everything as instructed, including a copy of the sales invoice and a bank statement showing proof of payment.After 60 days with no communication or update, I sent follow-up emails on February 13th, February 23rd, and March 6thnone of which received a response. Finally, on May 6th, I received a reply stating: We have submitted your goodwill settlement for processing. Please allow approximately 4560 days for the completion of said processing period.This response made it clear that nothing had been initiated back in November as promised. What I expected to be a straightforward and reasonable process has instead left me uncertain about whether Ill ever receive the refund Im owed. It also raises concerns about the reliability of Kia Americas support in the event of future issues.

  Business Response

  Date: 05/16/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The paint on my 2019 *** ****** started peeling off so I immediately contacted *** and the agent said gosh I have never heard of such a thing . She advised I take it to get estimate and send in but that the three years was up but send in estimate. Later that day I read hundreds of cases of this happening to others and that *** would not pay. They knew this was a defect and failed to tell consumers This is a major purchase for me my car has less than ************************************************ this is a problem with this car . The hood of car has paint peeling off the rear is bubbling up. I cant afford to pay 3600 to repair something they sold me as defective and who will but this .

  Business Response

  Date: 05/22/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint against *** Motors due to a serious issue involving engine failure and ***s refusal to take responsibility despite clear evidence of negligence.I purchased my *** vehicle in April 2019, and the engine recently failed, resulting in out-of-pocket expenses totaling over $8,000 for engine repair and over $1600 for rental cars while repairs were being made. When I contacted *** for assistance and asked about reimbursement through the known class action settlement related to engine failures, I was told I do not qualify because a software update called the Knock Sensor Detection System (KSDS) was never performed on my *********** claims they mailed a letter in June 2019 about this updatetwo months after I bought the car. This means they sold me the car knowing it needed a critical software update and never informed me. If this software was so important that it could determine eligibility for coverage or prevent engine failure, it should have been disclosed at purchase or scheduled by the ************* be clear, I never received any notice about the **** update. Had I known, I would have taken it in promptly. It is unacceptable that *** is using this missed updatesomething I was never informed ofas a way to avoid responsibility for an engine defect that is clearly part of a known and widespread ********* has refused reimbursement and instead offered arbitration, which I am not willing to pursue since I am already almost $10,000 in the hole. I should not have to take on more financial or legal burdens due to their failure to communicate crucial information or properly service the car when it was sold.I find this handling of the issue completely unethical. *** failed in their duty to inform me of a vital update and is now hiding behind that failure to avoid paying for a known defect. I am extremely disappointed and will never buy another ***. I urge the BBB to hold *** Motors accountable and support my request for reimbursement.

  Business Response

  Date: 05/12/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/16/2025

  Nothing has been resolved. 

  Business Response

  Date: 05/22/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to complain about these car manufacturers building products that they no are faulty then leave it up to the consumer to fix it. I wrote the company a letter that I will attach that explains my grievance.

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  

  
  

  Customer Answer

  Date: 05/12/2025

  They havent resolved my complaint as of yet. They claim that they will get back to me so I would like to keep this complaint open until they do so! I have sent them a written response also approximately on 04/28/25 and still havent received a response to that. I believe theyve have ample time to respond with an efficient solution/answer to this complaint. So I will keep this complaint open until they do so in a timely fashion! 
  ***** J ******, 

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/17/2025

  I have no need to contact them unless they are planning on repairing my vehicle by installing and warranting a new working engine! They can reach me by telephone, letter, or email otherwise I want this complaint left open for others to research so they can make and informed decision wether to purchase a vehicle from the *****************! 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year, I brought my vehicle (VIN: *****************) into a *** dealership for service. I was advised by a *** service assistant over the phone that I could rent a vehicle of similar size and submit the cost for full reimbursement. Acting on that guidance in good faith, I rented a comparable vehicle at a total cost of $719.78.Importantly, the vehicle had to be brought back in after the original service because the coolant tank was leaking an issue that either occurred during or was missed in the first repair. This extended the time I was without my vehicle and made the rental necessary for my day-to-day needs.After submitting the receipt to Kia America, I was offered only $352.11 as a goodwill gesture, despite the fact that I followed ***s own representatives instructions. *** has since declined to increase the reimbursement, citing that rental coverage is not included in the formal warranty.While I understand the terms of the warranty, my decision to rent the car was based solely on direct verbal guidance from *** ****** and the issue requiring the rental arose directly from a service-related defect. I am not asking for coverage beyond what was advised only that *** honor the full cost I incurred in good faith.

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am seeking reimbursement from *** for a repair that was later identified as a recall issue. Despite following all required procedures and providing documentation, my reimbursement has been delayed for an extended period with no clear resolution.Details:On December 13, 2024, I paid $650.53 out of pocket for a necessary vehicle repair. Subsequently, I was notified that this repair was covered under a manufacturer recall. I promptly submitted a reimbursement request on February 17, 2025 through **** customer care portal, including all required documentation as instructed.Since submitting my request, I have made multiple follow-up calls to *** to check the status of my reimbursement. Each time, I have been informed that my case is "in review." I have spoken with several managers, all of whom stated that there is no way to escalate my case and that reimbursements are processed strictly on a first-come, first-served basis, with no consideration for individual **************** a single parent and caregiver who is currently laid off, the delay in reimbursement is causing significant financial hardship. I have complied with all of **** requirements and have made every effort to resolve this directly with the company.Desired Resolution:I am requesting prompt reimbursement of $650.53 for the recall-related repair, as well as clarification on the expected timeline for resolution. I also urge *** to consider implementing a more responsive process for handling reimbursement requests, particularly for customers facing financial hardship.Thank you for your attention to this matter.

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/12/2025

  I have ****** in to Kia ******** **** to follow up pn the status of my case and ultimately, my reimburaementnon multiple occasions and have been promiswd that an associate would follow-up with me, which has not happened.  Further, I have spoken to numerous ******** **** Representatives, have asked to speak with their supervisors and for my case to be escalated, to no avail.  All of these attempts were made to resolve this matter before involving the Better Business Bureau in the first place.  Please send the full amount of my reimbursement for resolution of this matter.    

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/16/2025

  This is the exact response that they provided before, and, to date, I have not been ************ any customer care representatives for follow-up, nor I have received reimbursement for a direct recall-related repair.  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago, i have submitted for an engine ***lacement. On the freeway all dashlights turned on, and car turned off, prompted me to push car with my elderly parents to the side of the road. I called tripple and paid to get vehicle towed to my house. No warning light came on and no indication of car jerking happened, all dash lights turned on and car turned off. From getting my car towed to my house few days later after calling few dealerships around I found a dealer that will take my car. KIA **************** was nice enough to take my car so now I towed my car over to them from **********! paid that **** aswell. *** states vehicle overheated, vehicle never overheated. All maintenances and recommended maintenances have been done! and I follow my routine *** maintenance routine. Then another call *** *** states I drove car with no coolant. Well my ***air order states all fluids and coolent has been "topped off" which is part of my maintenance fee I pay for so that is incorrect. *** has given me 3 different excuses as to why they dispute to ***lace my engine. *** has failed again. Prompting me to soon seek legal council if i have to. I called the dealership and they can only make a move if *** releases a "good will" to ***lace my engine. 2nd *** *** I spoke to was very rude and defensive i advise to listen to that call. I'm simply asking *** to ***lace my engine under good will as I follow all *** recommended services and have spent hundreds over the years doing my recommended services. This is my 3rd *** purchase I have bought my vehicles at ****** **** and do my maintenances at ****************

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I did an investigation on my credit report and found several items on there to be Inaccurate.Under 15 U.S. Code 1681e (b){ccuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code ***** (5)Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-i)promptly delete that item of information from the file of the consumer. or modity that item of information, as appropriate, based on the results of the reinvestigation; and i)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1. *** FINANCIAL AMERICA, Accounta: ********** - This account is being reported inaccurately, please remove this from my credit report immediately

  Business Response

  Date: 05/12/2025

  Hello,

  
  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 KIA ****** was shown to be covered under the lawsuit brought against ***. When I took care to dealership, I was told that my car will not be covered and it would be $6000.00 to repair. I contacted *** ************** and was informed (after they told me it was included in the settlement) that it would not be covered and they only go by what the dealership has told them. I have done a lot of investigating on this and found multiple dealerships telling customers the same story. This is a scam in my opinion that they are using a loophole to not cover the lawsuit brought against them. I will have spent over $10,000.00 for a car that should have been fixed.

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

   

  Customer Answer

  Date: 05/14/2025

  No one has reached out to me.  They are using legal loop holes to have me pay out 6,ooo dollars and will not even reimburse a dollar.   *** knew of the engine issues for years and did nothing to help consumers.

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/16/2025

  still have had no response 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** K5 I own is not operable, has been in the dealership for 3 months and they are not able to fix it, so the car is not safe to drive and yet *** has done nothing to assist in this process. How is this possible in 2025, for a car to be under warranty and not be fixed in 3 months. I have spoked to *** corporate at least 50 times and have made no progress, the dealership is completely unresponsive and rude throughout the process. I will now need to contact and attorney and go through the legal channels.

  Business Response

  Date: 05/12/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/12/2025

  This is not acceptable as i have spoken to your 1800 number at least 30 times and there has been no progress.  ************ has done absolutely nothing in three months to resolve this and fix my car that is under warranty.  

  Business Response

  Date: 05/16/2025

  Hello,
  

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/16/2025

  I have still heard nothing from your horrible company and reject your generic message.  Have a little professionalism, the worst company on the planet!!!