Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kia America Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recall on my ***************************************************************************************** my car "past" the recall. Recall was for bad piston rings excessive oil consumption. My vehicle uses 3-4 quarts of oil between oil changes 3-4 quarts every 3000 miles that's what recall was for. They refuse to honor the recall. The recall is not a warranty it's a safety issue.

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. We have created your case, 25236427,  and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/19/2025

  Business responded saying they will contact me. They did not. Furthermore they gave me a complaint number and a phone number to contact them. I attempted to contact them at said number and it is a automated number for roadside assistance. So no response from them. And I attempted to contact them. The *** complaint number they provided me is ********.

  Business Response

  Date: 05/22/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/30/2025

  They keep saying they will contact me. They never do. The number they give to me to call them is there road side assistance.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ********** from a dealership in ***********,**. I purchased this vehicle new. Within 1 year the new vehicle's paint started to peel. I called the dealership where I purchased the car, while I was still under my warranty period; but the manager told me that by the time I drove to ***********, LA my mileage would be over the ****** mile warranty. I also drove from my home in *********, LA to the dealer in ***********, ** (approx. 85 miles), accompanied by my grandfather, and the manager told me all he could do was sell me a new car. In contacting *** all I ever received was excuses to delay fixing my car paint. My paint continues to peel and now even has begun to have large rust spots some over 12 inches in diameter. I need help to get my car painted because *** did not honor their original paint warranty. I am very disgusted with this company and I am embarrassed to drive my car in public. *** FAILED TO HONOR THEIR WARRANTY WHEN I FIRST CONTACTED THEM.I have more pictures in needed. And also can produce contact times and name of persons contacted.

  Business Response

  Date: 05/12/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See complaint

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 23rd I was driving down the road and my engine completely died on me. I checked the oil, it was fine, I checked all other items, they were great levels, and I just got gas an hour prior. *** is having engine issues and this falls under the issues with the engines. Instead of paying for them, they are asking for maintenance history. I gave them what I had, but since I've used *********** which wasn't tracked on Carfax, and done self service, they said they wouldn't pay for the repairs. My husband has been military for 18 years, so we bought the car and have moved to 4 different states since owning it. We have since lost records and unfortunately can't find anything. Considering it's an engine issue and there have been recalls, it should be automatically dealt with. My car is a 2015 and only has 87k miles, less than the average 10 year old car. I have called customer care and got 2 rude individuals who repeat the same thing over and over again as *** has instructed them to do. It's a pretty lousy thing to know you have engine issues, but refuse to fix the issues. I did not have the ability to live near the same *** dealership I bought it at for service and yet I'm being punished and told "well your warranty states...." over and over again. I used to recommend *** to people and my brother even bought one. Never again.

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** finance promised me a $1500 refund by four different agents over four calls in April 2025. They sent the funds back to the dealer and told me too bad, despite lying for 45 days stating a check was being sent to ***** addition they spoke over me, didnt listen, refused to help and who knows if they are even sending the $200 customer satisfaction credit they promised **** want the credit promised me and Ill never do buisness with you again. Disgusting service. Ive never dealt with more terrible employees than the supervisors who handled my calls.

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a recall on my 2021:Kia Seltos. I have scheduled 2 appointments for inspection but the *** dealerships cancelled. Midtown KIA of ***** stated that the recall was cancelled so they couldn't help me. The recall could cause engine to catch fire. Apparently safety is not KIAs priority

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/07/2025

  *** has not contacted about this yet. I spoke with someone about this issue on 5/1/25 and they more or less told me they couldn't help right now with the recall because it was placed on hold. How can you put something on hold that could cause harm or death? I'm worried about the safety of my family but apparently that is not KIAs priority 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My engine blew a valve and has ****** miles on it. I own a 2016 *** ******* with a 2.4 liter 4 cylinder engine. I bought it used in 2020 from crazy cheap cars outside of ******* **. Around ****** miles it started going though oil about 2 quarts per week. I took it to ********* *** of ********* to have them check it out because I had heard there was a class action settlement on my engine and *** was replacing engines for free because they were defective. They told me it's just how that engine is and it's still running so I get no new engine. Now about a month ago i'm driving and check engine light comes on and car starts shaking and running really bad. I limp it home and read the engine code and it gives me a P304 misfire on cylinder 4. I change the ignition coil and spark plug for that cylinder and it still runs bad. I take it to ****** Shop in *********** NY and they test compression on that cylinder and it's around 30 psi (needs to be over 100psi) they tell me the engine is shot and it has ****** or so on it. I look up the class action settlement and call them and they say take it to a dealer and they will figure out if it gets a new engine and is covered under the class action. ********* tells me over the phone that it has to fail the bearing clearance test to get the engine but if it passes the test I owe them around $200 for the test and I will have to pay $6700 total to get a re-manufactured engine installed. I have the car towed there and they tell me it passed the test and it doesn't qualify for the class action. I argue with them a little about it being a defective engine and I can't believe theirs a class action and i have a defective motor that is blown and now the car is worthless and they say sorry yoou can call *** help and see if they will do anything for you. I call them and they get info from me and ********* and submit it to kia america and they email me and say sorry your car is not covered. I will attach my email to my lawyer.

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business practices are suspect. I have requested an additional payment be applied to principal and was told that is not possible. Then after calling back they stated they would submit a request, but it would likely get rejected. The loan application does not restrict against principal payments

  Business Response

  Date: 05/06/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completely frustrated with Kia America. I leased *** EV9 from *** in Jun 2024. Within 9 months, the car showed issue with the Battery. I took to the dealer to fix it on March 19, 2025. They returned the car next day stating everything is fixed and *** has also checked and all is fine. Next day, i got the same problem with the battery charging. So i took the car to the same dealer. Dealer kept the car for 5 days and tried really hard to fix it - per them constantly discussing with them. While at this time, I contacted *** customer service center, who just gave some information and mentioned they will connect with dealer and get the issue fixed. Dealer returned the car stating everything is fixed. I bought the car home and on the way itself, I got message from *** connect that there is severe battery issue and have to get the car checked. And car stopped charging. I took the car back to dealer, who said that they will contact *** to get it fixed.I also contacted ***, but again, all I got was, yes they will look into it.. but nothing happened for another couple of days. I contacted *** and asked them to escalate the issue, which the did. but even then no one contacted me for almost more then a week. My car has been with the dealer 3 times, with no resolution. Finally, *** called me that they will send technicians on May 9th to check what the issue is. Which is almost 60 days after the issue was first reported. I also called *** and asked to invoke lemon law since the car has been to dealer for same issue 3 times and yet no resolution. I kept on calling them, and provided all the information they have asked, but yet, absolutely no response from them. Its been more then 40 days since the car had first issue, but *** has offered no solution, and no resolution seems in sight. *** customer service just says, yes we have escalated the issue but no response. Completely frustrated with how Kia America is treating me.

  Business Response

  Date: 05/06/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/06/2025

  With due respect ********** I comprehensively and completely REJECT your response.  I have been following with customer care service and providing every document that they requested.  However, there is absolutely NO MOVEMENT on the case.  Your customer care service is completely clue less on what the next step should be.  All they keep on saying is that your case is escalated, but nothing after that.  No solution and no idea when the issue will be resolved. 

  It's been 50 days now, and no one knows whats going on.  Dealer has no idea, i do not have my car for which I paid so much.  I need solution NOW please.

  Thanks,
  Rohit

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/16/2025

  I am confused.  Its copy paste of same old response that Kia *********** Is BBB not even reviewing the response from Kia.  They mentioned SAME THING in previous response about my complaint.  This cannot go on.  I do not need case id.  I need solution now.  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we have a 2020 *** ****** with approx. ****** miles on it. Within the last couple months it showed a check engine light for misfires (in all cylinders) I replaced the coil packs and spark plugs which helped for a few weeks then the errors returned, same issue all cylinders. We decided to have it professionally inspected and brought it to *** in **********, ******* on Friday 25 April 2025 at 1000 am. We never heard back as we were told so we called late that day before they closed and were informed that they would need to do 3 hours of diagnostics on the car, the service manager apologized because ***** had told us this and they had already done 3+ actual hours of work, without calling us and letting us know. He said they only had one more test, a leak test to perform, and would call us back with whats next. Today is Tuesday 29 April 2025 and we had to call them back again because we hadnt heard back. We were told when we called the leak test was fine so they will have to call the *** service line for help with whats next. However they couldnt do it today because they were busy so at earliest would be tommorrow, the 30th of April but maybe not until May 1st.This car is my wife and daughters transportation and the lack of having it is costing us for Ubers and rides daily, and yet here we are at 2pm being told there too busy to call whoever at *** they need to call to get help. Wasting it may be days before they can- this is completely unacceptable customer service as our car has been there for going on 5 days already. They are open from 7:30-5:30 daily, that is 10 hours a day- 50 work hours they have had and they have done 3 hours of work on it? We are a military family and Im not always there to help due to the military mission and this is causing my family extreme heart ache. Additionally, the car has ****** miles, and here we are without for days due to something thats obviously more then normal wear and tear items. *** you are better then this.

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/06/2025

  Good afternoon, 

  Thank you for the follow up response, however my car is still at the Enterprise *** dealership to whom I have not had contact with since last Friday when my wife called to check on a status and were told they still had not found the problem. This has been almost 2 weeks without a car, as a Military family, costing me at this point over $1,000 while the dealership has my car. On Friday after having the car for a week, **, the service department manager talked to us and told us that they had performed 5 hours of work on the car, after having it for a week- even just with weekdays that is 1 hour a day of work. 

  It is extremely disappointing having bought a *** new thinking they were good cars to have a 2020 with ******ish miles now in the shop for almost two weeks. The communication is lacking, even knowing we are without a car as a family, the dealership still has not talked to us since Friday leaving us not knowing whats happening with our car and why they have had it for so long and yet to find the issue we brought it to them and will pay to be found.

  I would like someone from your corporate office to call the Enterprise, Alabama *** and find out what is going on with my car and then let us know, please.

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.