Complaints

This profile includes complaints for Auto Renewal Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Renewal Center

  6789 Quail Hill Pkwy Ste 605 Irvine, CA 92603-4233

  
• 

  Auto Renewal Center

  16510 Bake Pkwy Ste 200 Irvine, CA 92618-5606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 12/12/24 cost $3889 Truck warranty Want a full refund/ i have 30 days for this No return phone calls or returned e-mails I have filed a dispute with my credit company.

  

  Business Response

  Date: 01/17/2025

  ** has reviewed this customer complaint. This customer charged back their payment and got their full amount back. After they charged back we cancelled them out. No further action is required by either party.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this product once I realized what it was. It is impossible to do so. I call the numbers provided, get an automated bot and am told someone will call me back. They NEVER do. I do not want this bogus 'service'. I was scammed. I canceled the credit card provided so have not been charged. They continue to harass me for payment and won't allow me to cancel

  

  Business Response

  Date: 01/13/2025

  ** has reviewed customer complaint. ** will cancel out the deal. No further action is required by either party at this time.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/9/24 I purchased a used truck from a dealership. I was sent a notice in the mail that my sensors weren't covered under the power train warranty. I was told I could purchase a service through ***** but now found out it was through Auto Renewal Center. I approved $100 monthly for the service coverage. I was not told that they took out a loan for $4,411.80 @ 11% for 48 months total sale price of loan is $5,781.90. I got the paperwork with my forged signature on it which I have copies of. I never e-signed anything for the said loan. I called to cancel the service when I saw they illegally took out the loan on 11/13/24 it was approved by ********* ***** at Auto Renewal Center. I want a refund & the loan canceled. I contacted ***** who kept saying I had to call the dealership which I didn't know what she meant since I didn't go through a dealership to get it. I was finally told to contact Auto Renewal Center & send them a notarized letter asking to cancel the loan. I was told I have to continue to pay it for 6-8 weeks because I will default on the said loan if I don't continue paying. I've tried contacting Auto Renewal Center with no response. I need help to resolve this. I don't want the forged loan or it to affect my ********** want a refund on all charges they took from me.

  

  Business Response

  Date: 01/10/2025

  ** has reviewed customer complaint. ** will refund ****** and cancel out the deal per customer request. No further action is required by either party at this time.

  Customer Answer

  Date: 01/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/24 I got a letter in the mail saying final notice and it was days after getting a real recall letter from *****. The AUTO RENEWAL CENTER sent the card and said to call within 5 days. I called and was told about how my warranty wasnt good anymore and that they (auto renewal center) was certified by ***** for warrantys. Said it was $100 today, asked for my card information and I gave him just the card number but didnt give him the ccv or the expiration date like he asked. He then said oh look I guessed it and then it went through. Then had me e-sign a paper about the warranty but it never said it was a loan or a contract. He had my social security number when I NEVER gave it to him nor did he ask. Then the email I got wasnt not the same one I e signed. The one he sent me was a loan application and contract for $6,000+ when he never once said anything about a loan nor did I say he could run my credit or anything about a loan. Now I cant get a hold of customer support by phone or email. Line5 answered and told me to call the auto renewal center support number and tell them I want to cancel but I cant get a a hold of anyone. I need this canceled and my $100 refunded!

  

  Business Response

  Date: 12/25/2024

  ** has reviewed customer complaint. CS  has refunded ****** down payment and cancelled out the deal per customer request. No further action is required at this time.

  Customer Answer

  Date: 12/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Korbin Agla
  
   
  

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th I got roped into a loan/warranty with auto renewal center that I don't need under the pretenses that if I put a deposit down, I'd be able to refund it within 30 days if I looked over the paperwork and wasn't satisfied. "No callbacks" allowed for whatever reason which is the first red flag. I immediately called line5 and cancelled my policy with them, and they told me to reach out to auto renewal to inform them. Now they have my $100 deposit and if still says it's a pending charge for almost a week. I called to get it refunded and there was a reversal on my bank which showed up on November 5th, but isn't showing up anymore. With all the shady business practices employed, along with ******* ******* being extremely rude and aggressive, I'm filing a report so that I get my money back, and keep this shady company from charging me for a service that doesn't even exist.

  

  Business Response

  Date: 11/18/2024

  ** has reviewed customer complaint. ** will refund ****** and cancel out the deal per customer request.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding my *************** Contract (Contract # MAS347101825) with Auto Renewal Center. I joined the policy on Friday, October 18th, and on the same day, I decided to cancel the contract because I no longer need the coverage. Despite multiple attempts to contact them through both phone and email, my cancellation request has not been processed or ***************** is a detailed timeline of my attempts to resolve this issue:October 18th (Friday): I joined the *************** Contract and immediately decided to cancel it. I contacted Auto Renewal Center the same day via email to request cancellation, but I did not receive any response.October 21st (Monday): I followed up with call and email to Auto Renewal Center. They acknowledged my request and stated that the cancellation would be processed via phone, but I never received any confirmation or further communication.October 30th (Wednesday): I called Auto Renewal Center to inquire about the status of my cancellation. During the call, I was told that my cancellation request had not been processed. I reiterated my request to cancel the contract, and they assured me that it would be handled within 48 hours.Despite the assurance given on October 30th, I have still not received any confirmation, and my contract has not been canceled. Throughout this process, I have made every effort to contact them both via email and phone, but to date, I have not received the necessary confirmation or action to finalize the cancellation. Line 5, the loan company associated with this policy, has sent me a statement requesting payment, even though my cancellation request remains unresolved.Thank you for your attention to this matter. I hope that the BBB can assist in facilitating a resolution, as I have yet to receive any response or confirmation from MotoAssure.

  

  Business Response

  Date: 11/11/2024

  ** has reviewed the customer compliant. ** will cancel out the customer per customer request. No further actions are required by either party at this time.

  Customer Answer

  Date: 11/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 16, 2024, I contacted Auto Renewal Center to inquire about a paper notice that was sent in the mail. The notice read "FINAL NOTICE," so I decided to call the number listed to see what this notice was about. I was informed that since this was the "Final Notice," I wouldn't be able to call back to sign up for an extended warranty. After stating that I wanted to review the policy before making any commitments, I was informed that I would still be required to apply for the loan, as required by Line 5, and that I would need to put $100 down to "hold my spot." I was told that this would be refunded should I choose to cancel and that I was signed up for the 30-day review period. I explained that I was still feeling uncomfortable with filling out a loan application and a soft credit check, and was still somehow pressured into applying. I was again assured that I would be able to cancel at any point, especially within the 30-day review period. Immediately regretting this entire phone call and process, I attempted to contact customer service, which brings you to an AI representative and you give your name and number for a call back. I called a few times over two hours, and I also called the activation line I initially called so I could actually speak with a live agent (several of which transferred me to random departments-- which I understand, they are not customer service). I ended up hearing back the next day (after I sent a strongly worded email), and spoke with a live agent. I told the agent that I wanted to cancel this "policy" and that I wanted the $100 refunded. I was told I would be receiving a refund within 24 hours, cancellation documents via email within 3-4 days, and Line 5 would be calling to confirm. None of these things have happened yet. I have been clear that I did not want to commit to any loan or policy, and that I simply wanted to review the policy. I find this entire situation extremely shady and frustrating.

  

  Business Response

  Date: 10/23/2024

  ** has reviewed customer complaint. ** will refund ****** per customer request and cancel out the deal.

  Customer Answer

  Date: 10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ******
  
   
  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially received a letter on 09/20/24 from Auto Renewal Center about the extending the cars warranty. I spoke to one of the **** who from the start rushed through explaining everything and trying to do a very quick (didnt give any time to process anything) run pitch of what they offer and any benefits. He kept saying theyre contracted with ******* and a third party company with them, deal with extending warranties and said I have 30 days to terminate the contract. immediately felt off about the interaction but the representative was very pushy and kept cutting me off during the whole interaction. I wound up signing for the platinum plan but after reading the contract I decided to actually back out. The representative gave me so much push back when trying to terminate the contract and itd be about ***************************************************** terminate the contract. And to this day (10/15/24) Ive yet been able to speak to anyone else about terminating my contract. The cust service is pretty garbage and they will give so much pushback and runaround when speaking with them. Idk how Im going to be able to terminate a contract I was told Id have no issue doing so. Dont fall for this company. Its a scam for them to just squeeze money.

  

  Business Response

  Date: 10/15/2024

  CS has reviewed customer complaint. CS will cancel out the deal per customer request. No further actions are required by either party at this time.

  Customer Answer

  Date: 10/15/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22423766, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Kamia De Leon Moreno
  
  
  
   
  

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They asked me to pay deposit for my car warranty and said to me they could refund me if I didnt need it. Id like to cancel the warranty, so I tried to call them, but they didnt call me back. Therefore, I have not canceled it. Please cancel my contract and refund me as soon as possible.

  

  Business Response

  Date: 10/02/2024

  ** has reviewed customer complaint. ** will cancel out the deal and refund ****** per customer request. No further actions are required by either party at this time. If the customer would like additional details they can simply call into CS toll free and request refund tracking/status details.

   

   

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was sold under false pretense that my truck warranty company was closing and I needed to continue it with this company. The asked for a 100 dollars to hold contract for 30 days. The call was on Sept *******. I went to *** and learned this is false. I immediately cancelled my credit card and immediately called numerous times the company to cancel. They will not return my call. I want this subscription cancelled and reimbursed the 100 via a check.

  

  Business Response

  Date: 09/19/2024

  CS has reviewed customer complaint. CS will refund ****** per customer request and cancel out the contract. No further action is required by either party at this time.

  Customer Answer

  Date: 09/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************