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Business Profile

Boots

Boot Barn Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boot Barn Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boot Barn Inc has 122 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had purchased items at bootban on i10 near federal rd and got a credit card to get the discount made the purchase then paid off in cash days later made several other charges in cash and paid for then closed account after being fully paid now I am being charged fees by credit card saying I had to pay fees occurred by credit card monthly fees and for some count assured total of 3.21 by count assured that boot barn was supposed to have paid them now Im being charged over ****** dollars on an account I had closed and didnt owe anything Ive tried explaining to them I paid off credit card and closed boot barn account and they dont want to drop those charges

    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently bought a Stetson open road from Boot Barn on March 14, because I had reward credit on my account. However when I purchased it my account showed I had no credit. Boot barn had even sent me a flyer stating I had $15 in reward points to use in the mail. Im hoping either boot barn is willing to refund me $15 in my recent Stetson purchase, or to issue me a gift card or credit of $15 for future purchases online or in store. That being said, I love boot barn and spend a lot of money there. I even ordered a second Stetson a week later.Order number BB08664617

    • Initial Complaint

      Date:03/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent charges made with my scammed ********* credit card online on 12-14-2023. Total online charges $644.95.********* card # **** was used online & NOT BY **** reported fraud day of charges via BofA alert.BofA fraud closed this card & investigated. Then BofA revoked credit given for charges due to BootBarn. BootBarn denied fraud claim, saying order was delivered to my home! Order address they furnished shows my home, yet NO BootBarn orders ever arrived nor were ordered by me. BofA denied fraud due to BootBarn claim I ordered and actually received.I DID NOT ORDER FROM BOOTBARN OR RECEIVE.Order address was changed or intercepted fraudulently.*BootBarn should PROVE via their shipping company that order came here. BootBarn will not pursue further.HUGE FRAUD on this retired senior. Please HELP.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 27, ********************************************* order to get my foot into the left boot of a VERY expensive pair of boots (they are on commission), to "slam my heel down at the same time I jerk up on the boot straps". She demonstrated (all recorded on video as one of their camera was just a few feet from us). When that didn't work, she went around the corner and got two metal hooks and showed me how to place them in the boot straps. I tried many, many times and finally there were two gunshot loud pops from my back. I thought I was paralyzed and stood perfectly still, wanting to throw up. I went into shock and just wanted to go home but knew something was wrong with me so slowly walked to the front of the store to try to center myself. I am 74 years old; certainly it was highly dangerous for her to instruct me to do such a thing. FYI: on the way slowly moving away from her to leave she said "do you want the boots"??? Can you believe this?Long sordid and painful story later, I learned I fractured a vertebrae and was out of commission for over a month. I got a successful surgical procedure that put a cement like substance into the fracture. I filed a claim but they of course denied any liability watsoever even tho it is ALL on their camera.Now I am reading about 36 complaints in three years. What a lying Corporate Culture. They know what their salesperson did.

    • Initial Complaint

      Date:11/15/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased the **************************** Boots product ID: **********, after sometime the heel on the left boot started to come unglued or whatever & started to come off so I repaired it , it started to come off again . I really find it unbelievable for a pair of $600 boots that they are just coming apart like that . Ive had 100$ boots withstand so much more then what these had . Id really appreciate if I could get a replacement pair or something because I find this really unacceptable & not a good look for ******************* . I love the boots all in all , Im really pleased with the feel of the boots but the construction is crazy .

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shirt and two pairs of jeans on 9/23/23. The jeans shrunk after washing to the point where they did not fit. I attempted to return them a week or two later and was refused by the sales staff because they had been washed. I told them this was ridiculous and asked if their intent is that I never wash my jeans? I understand Boot Barn did not manufacture the jeans, but as a retail seller, they need to stand behind the quality of the products they sell. I then asked to speak to the manager and was told she was not available, but that her name was ****. I asked for ****'s phone number and was refused by the sales staff. I left the jeans at the store because they were unwearable and exited without my refund. I then filed a complaint via email through Boot Barn's customer service online portal stating my failed return experience and dissatisfaction. I received a few email replies and eventually was contacted via phone by ****. We spoke on the phone and she was very apologetic for the bad customer service and told me the sales staff made a poor decision in refusing me a refund, then she offered me a full refund for the jeans. I told her I would not physically step foot in that store again, so she asked for my debit card # that I charged the jeans to and that she would process the refund without me needing to physically enter the store. This was about three weeks ago and I still have not received my refund. About 1.5 weeks ago she contacted me via email and told me I'd need to come into the store for the refund, after all. This was not what we agreed to. I have since emailed her and also responded to the seperate customer service portal email thread stating that I have not received my refund. I have not gotten a response and have no recourse other than to file this complaint. They have the jeans and I don't have my money back. The cost of the jeans was $62.99 and $69.99 with a sales tax rate of *****% for a total of $144.61.

    • Initial Complaint

      Date:10/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank card was hacked in September. It was used to make an online purchase at Boot Barn.com for $243.55. They say they confirmed my address and shipped items to said address. I never placed the order and I never received any merchandise or correspondence from BootBarn. I called the company and was told that their fraud department would contact me. I have still not received any attempts at communication from them.

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 9/21/23 I visited boot barn in *******, ** off 290 and was racially profiled by ******* a sale ICS and ******** the **** As I was shopping because there supposedly were other black people in the store shop lifting I was being harassed while shopping because they assumed I was with the supposed other black customers. ******* got on her mic and began to tell the rest of the employees what I had and where I was then the *** ******** started charging at me. I began to walk to the front of the store where the only nice and helpful employee ****** was. As I was shopping to begin with there was no one around offering assistance to the point where I had to use the metal pole used to grab items from up high to get my own shorts down. Once I gathered my thoughts and calmed my emotions I asked ******** who she was and if she was a manger. When I explained to her what happened to me and how it made me uncomfortable she wasn't sympathetic at all she just said I got caught in the cross fire basically because I was black like the supposed shop lifters. This is the first time this has happened to me in my like and was completely unacceptable and I will NEVER shop at this location again!

    • Initial Complaint

      Date:07/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent around $400 on a pair of boots. Boot Barn is claiming that it delivered but they never delivered anything. I've asked for proof of delivery and no one seems to be able to give it to me neither the shipper or the carrier. I'm hoping you guys are able to help me out if that's the case this is the order number BB07628401. The carrier track number is 1Z5V27040312198730 hoping you can get through the *** because it is a nightmare thank you for your help and I'm hoping that you're back from you.

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Shyanne boots within the last year that the leather has started peeling off from. I was a little dissapointed but figured it could be repaired, however, when I brought them to a local cobbler he informed me there was nothing to be done as the boots weren't genuine leather. A quick ****** search has let me know now that real leather doesn't peel.I contacted customer service and they said there was nothing to be done as this damage wasn't covered by their warranty policy. They also refused to share their warranty policy.Either the boots are not real leather, in which case Boot Barn has lied in their marketing and I paid $315 CAD for faux leather boots, or the boots are real leather and this is a defect.I expect more from boots at this price range.

    Boot Barn Inc is NOT a BBB Accredited Business.

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