Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call from a no-caller ID and immediately hang up to leave a voice mail saying that I have debt. There's no way to block the number because they hide the number, and there's no real person to talk to.I'm not old enough to have any debt, I keep track of all of my finances and regularly check my credit reports and I have no debt reported.I have not borrowed any money for anything, I pay for college on my own with the support of my parents.They have been calling me for years since I was in high school, and at the time I did not have a credit card or any loans.The voicemails are very vague and don't offer any information pertaining to me (ex., my name)I have not received any notices in the mail regarding any debt, I'm sure if I did have debt they would be knocking down my door for all the years they've been bothering me.

  

  Business Response

  Date: 05/22/2023

  ***************************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We apologize if any of our attempted communication attempts reflected an Unknown caller ID and that we are unable to leave account specific information in a voice message. We did attempt to previously mail notification regarding this matter to a ****** address in May 2021.
  
  Per your request we will cease all communication with you. If you would like to discuss the matter further or request additional information,please contact a manager at ************** anytime Monday Friday between the hours of 7:00 am 4:30 pm PT.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting phone calls each week from an Unknown number. They always ask for me to call them back due to debt collection. They never provide a callback number. From my understanding, I do NOT have any outstanding balance anywhere. They never provide me with any information of what outstanding balance I have.

  

  Business Response

  Date: 05/22/2023

  *************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We apologize if any attempted communication from us came up as a unknown number, however all voice messages left do provide a toll free phone number to contact ** back at ***************). After reviewing the communication logs, it appears that we attempted to provide a website link to view the information online with a text message. A notice was also mailed to an address that was provided by the merchant in **********************
  
  Per your request we will cease all communication with you.If you would like to discuss the matter further or request additional information,please contact a manager at ************** anytime Monday Friday between the hours of 7:00 am 4:30 pm PT.
  
  Sincerely,
  ***********************

  Customer Answer

  Date: 05/22/2023

  i attempted to call the number multiple times & was never able to get ahold of anyone. 

  

  Business Response

  Date: 05/30/2023

  *************************,
  
  Thank you for reaching back out to us. Our offices are open Monday Friday from 7:00 am 4:30 pm PT and are staffed during these hours.Occasionally call volume can become quite high in the mornings and could cause a delay being connected to a live representative.
  
  I do see an incoming call on 05/15/23 from the provided number *************) but the call logs indicate that this incoming call was disconnected before being transferred to a representative. I do not see any other attempted incoming phone calls.
  
  We did receive a dispute from you on 05/23/23 when you logged in online and submitted this information. Currently your acccount is on a dispute hold while the additional documentation is being requested from the provider.
  
  If you would like to discuss this matter further feel free to contact us at the toll free phone number **************. Calls made Monday Friday between 7:00 am 4:30 pm PT will be answered, however depending on when you place your call hold times may be longer if representatives are assisting other customers.
  
  Per your request your information was marked as Do Not Contact and we have not initiated any communication since you made this request.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 48 years old and have not rented a college textbook in almost 30 years. These people call multiple times daily and do not leave information on what the debt is? Multiple calls per day I cant even leave my phone on.

  

  Business Response

  Date: 05/09/2023

  *******************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We apologize that you were not the intended recipient of the communication. This phone number was provided by another individual who stated they can be reached at this phone number.
  
  Per your request we have ceased all communication at the provided phone number.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR Collection Services began calling DAILY for over a week. This was this first I had heard of this bill, and had received no other notification prior to their contact. **** said due to HIPPA laws they could not tell me what the charge of $20 was for, and referred me online to pay it.

  

  Business Response

  Date: 05/02/2023

  ***************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  Reviewing the communication history, validation letters were mailed to you at **************** on 04/13/2023 and on 04/27/2023. Additional information would have been previously mailed to you by ************************ before being sent to our offices regarding what the charges were for, and you should have also received an EOB from your insurance provider.
  
  FCR does not request additional information pertaining to what services were rendered, however we can request this information from the medical provider, or it can be accessed through your Riverside Medical patient portal.FCR adheres strictly to the minimum necessary requirement when communicating regarding a customers medical history and does not provide this information to representatives unless specifically requested by the consumer to do so.
  
  Per your request we will cease all communication with you regarding this matter. If you would like to discuss this further, please feel free to contact a MANAGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR services has called me relentlessly multiple times a week, almost every day, for two years regarding a textbook I never returned. I never received anything in the mail from a textbook company, my college, or FCR services. So I refuse to take the calls or visit any website they tell me to in fear of being hacked because i dont know know why i am receiving these calls. I have blocked every single number they call me on yet now they call me from an unknown number which I cant block. These calls are getting out of control. I just want them to stop. I attached the latest string of calls from my call history.

  

  Business Response

  Date: 04/18/2023

  *********************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  Reviewing the communication history, a validation letter was emailed to the email address provided by the bookstore; ****** & ***** College Booksellers, LLC DBA ********************** **** Bookstore ********************** on 10/28/2022 with information pertaining to the account and phone calls began 11/30/2022.
  
  Per your request we will cease all communication with you regarding this matter. If you would like to discuss this further, please feel free to contact a MANAGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR Services has been calling me for over a year claiming that I owe money. I am not in debt and the calls are becoming very irritating. I am not sure if this is a scam or if they have the wrong number, but I am positive that I do not owe money.

  

  Business Response

  Date: 05/22/2023

  ***************************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We received information in August 2022 and initiated our first phone call on 08/08/2022. It doesnt appear we had an opportunity to discuss the matter with you. After reviewing the communication logs, we did attempt to email information to your SIU email address and sent some text messages with a website link to access and view the information online.
  
  Per your request we will cease all communication with you.If you would like to discuss the matter further or request additional information,please contact a manager at ************** anytime Monday Friday between the hours of 7:00 am 4:30 pm PT.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR services has been calling me about debt I do not have. They say I owe money to ************************ when I have never stepped foot on that clinic. They call me with different numbers everyday even if I block them.

  

  Business Response

  Date: 04/12/2023

  *****************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  After reviewing the call logs, we did place a total of 6 phone calls between 02/17/2023 and 04/06/2023, but no calls have been attempted since this date. Moving forward we will cease all phone communication with you.
  
  We have filed a dispute on your behalf with the facility indicating that the account in question does not belong to you.
  
  If you would like to discuss this matter further, please feel free to reach out and speak to a MANAGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Thank you for your time,
  ***********************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last several months I have received msgs on my cell phone stating that theres been a collection placed and that you are trying to collect. The phone rings once and goes straight to voicemail. IF I have a collection, mail me the information or provide me with a number I can call back, but I'm tired of these msgs. Make it stop immediately. Thank you

  

  Business Response

  Date: 04/12/2023

  ***************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  Reviewing the communication history; we spoke to you on 04/06/2023 and the representative requested a new letter that was mailed to your Camsore Point address on 04/07/2023. Per your request we will cease communication with you moving forward.
  
  If you would like to discuss this matter further, please feel free to reach out and speak to a MANAGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Thank you for your time,
  ***********************

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to *************************** (Address: **************************************************) on April 24,2020. **** was made available in their Patient Portal(MyChart) in June 2020. I made the payment of $558.10 in it's patients portal on June 23, 2020. I don't owe any other payments to *************************** of *******. But I keep on getting calls from FCR Services to make the payment for medical services I received at St. **** Hospital in 2020. I did send an email and talked via phone call to the disputing agent from FCR services that I don't owe them anything and I did make my payments though the Patient Portal and their claim of my debt is invalid. Even after that I kept receiving calls from them so I blocked their numbers, but now they started calling me from private number and I can't avoid those calls. I would like them to check back with the hospital if they need more proof of payments because I have provided all proof that I could gather from the patient portal and did make it available to them. But they still keep on bothering me with phone calls. I've attached a copy of email thread and the attachments of payment proof I had in that email. Please take some actions and have them stop calling me.

  

  Business Response

  Date: 04/12/2023

  *******************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We sincerely apologize for any frustration you have experienced in this situation. Based on the information you provided in this complaint we have notified the provider that we are closing the account in our office, and you will no longer receive any correspondence from us regarding this matter.
  
  If you would like to discuss this matter further, please feel free to reach out and speak to a MANAGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Thank you for your time,
  ***********************

  Customer Answer

  Date: 04/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting harassed by unknown numbers Claiming they are FCR services, I do not owe any money so not sure why I am being spammed with calls and voicemails and text. I would like it to stop.

  

  Business Response

  Date: 04/12/2023

  *******************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We have marked your information as Do Not Call in our system and you will no longer receive phone communication from us moving forward.
  
  If you would like to discuss this matter further, please feel free to reach out and speak to a MANAGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Thank you for your time,
  ***********************