Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2024, I was given a verbal offer for a position with a potential employer. As of August 23, 2024, it is still pending saying "Your background check is almost ready. Results should be posted within a day." It's been saying that since August 16, and I'm currently waiting on the background completion to be able to onboard for the new job. When calling customer service for **********************, they say it's still in progress and that they can't tell me anything about it other than that. I have nothing that would flag and I've been hired by T-Mobile previously, and I recently had Accurate Background complete a previous background check for me this year (*********) within 2 days and for the current one (*********), it's taking over a week with no changes in my background, location or job.

  Business Response

  Date: 09/06/2024

  We have reviewed the candidates concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we strive to complete reports as quickly and accurately as possible, there are times where additional time is required to for processing. We have investigated their concern and can confirm this consumer report was completed on 9/3/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accurate Background was hired by my prospective employer to perform a background check on me. I provided the initial information to consent to the background check with Accurate on July 18, 2024. On July 22, they requested additional documentation in order to do a criminal background check in an ** country. I provided them everything back on July 23. On July 24, they requested a clearer copy of my passport, I provided it on July 24. On July 31, they requested additional contact information for my former employer in the ** but would not specify what sort of information they were seeking (a form? a verbal verification?), but I provided what I had immediately. To date, they have not contacted this person whose information I shared with them. The company offering me the new position followed up with them on August 5 and was promised an August 12 closure date. August 13, I asked my new companys HR if they could check in. Accurate promised they would submit my forms again to expedite the process and projected a new closure date of August 26 to August 28. To date, I have no faith that Accurate had made any attempts to obtain a criminal background check on me in this ** country. In the past, I have gotten two jobs that required commensurate background checks in the time since I worked in the ** country and both were completed in a third of the time. This problem appears to be unique to Accurate Background, which does not meet what appear to be industry standards. I am left with the impression that Accurate is not promptly acting to complete the background check. While I appreciate that many jurisdictions have specialized requirements that will take time to complete, this does not seem to adequately explain the delay. My concerns could potentially be addressed by providing a timeline of the actions that Accurate has taken to date to reassure me that the delay is not due to inaction by Accurate or actual completion of the background check.

  Business Response

  Date: 08/21/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. Due to the nature of the background checking being international it may require additional processing time. We have verified that the employment verification has been completed and our team is currently working to processes the criminal search as accurately and quickly as possible. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist

  Customer Answer

  Date: 08/22/2024

  Unfortunately, promises arent enough.  I need this to be completed.  This is costing me money and a lot of stress on an unknown start date.  The reviews online and complaints I see on here about this background company make me very nervous.  I am afraid Accurates inaction/timeline will cost me this job.  I have done everything I can.  Please complete this background check.

  Business Response

  Date: 08/29/2024

  We have reviewed X** Xxxxxx's response. We can confirm our teams are still actively following up on the results. The jurisdiction that is still pending is international and requires additional processing time. We have followed the required process but are awaiting the results. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st I accepted a job offer for an Assembler position at ****** Industries. They told me I had to clear a background check with Accurate. It has been almost 2 months now and they keep telling me they are consistently delaying the process. I have bills to pay and I need a hjob. my poor mother supports me and I don't know how much longer she can do that. There are multiple complaints regarding this company. They need to be shut down.

  Business Response

  Date: 08/21/2024

  We apologize for any inconvenience they are experiencing, but at this time we have reviewed X** Xxxxxx's concern related to their background check, and we are unable to locate X** Xxxxxx in our systems. Should they believe this is incorrect or have any additional identifiers, questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 08/22/2024

  An example of mismanagement.  I was getting texts from the hiring manager who showed me they had given an expectant resolution date yet Accurate kept adding to the time needed to process my background check so I can get hired.  This makes me furious, it has been two months now and I am watching my savings dwindle because of this.  You need to make serious changes, because there are people like me who follow the rules and only get kuso like this.

   

  "

  We apologize for any inconvenience they are experiencing, but at this time we have reviewed X** Xxxxxx's concern related to their background check, and we are unable to locate X** Xxxxxx in our systems. Should they believe this is incorrect or have any additional identifiers, questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist."

  
  

  Business Response

  Date: 08/29/2024

  We have reinvestigated X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. We have located X** Xxxxxx's background check which has a a jurisdiction that requires an additional processing time. We can confirm this is still in process, and we are ensuring everything we can to complete the background check as quickly and accurately as possible. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding the significant delay in completing my background check, which was initially submitted on June 17, 2024. As of today, it remains unfinished, causing substantial disruptions to my employment process and personal schedule.Due to this delay, I have had to reschedule my start date, which has been both frustrating and inconvenient. Despite my attempts to contact your team, I have only received vague responses that do not address my concerns or provide a clear timeline for resolution.I kindly request an update on the status of my background check and a projected completion date. It is crucial for me to resolve this matter promptly to move forward with my employment.

  Business Response

  Date: 08/15/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.  X** Xxxxxx's background check requires a search be performed in a jurisdiction in which additional information must be retrieved from the court which requires additional completion time due to recent changes made by the courts.  We can confirm our teams are actively following up on a continuing basis and will complete the background check as soon as the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently waiting on a Background Check with said Company and its been almost 2 months since my information was submitted. My bills are piling and Im stuck in limbo with my potential employer because said company is taking forever to process a Background check which in my personal experience hasnt taken longer than a week.

  Business Response

  Date: 08/07/2024

  We reviewed Xxxx Xxxxs concern regarding the turnaround time of their background check.  While we aim to complete reports as quickly as possible, there are times where additional assistance from a clerk may be required to ensure our quality and accuracy standards are met. We can confirm their consumer report is still in process as clerk assistance is required. We do apologize for any inconvenience they may have experienced. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my background was ran June 13 2024 and they have told me more then 10 times that they are waiting on *********** is end giving me different completion dates on my background worst place ever other 3rd parties can pull my background within 3 days the fact I have no job and being evicted thank you accurate background I will be suing

  Business Response

  Date: 08/07/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we strive to complete reports as quickly and accurately as possible, there are times where additional processing time is required. We can confirm we have actively followed up on this search and will continue to do so until the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of my promotion in my new job i needed a background check, On June 19 ***************************************************** and the approval of consent. To this day July 24 2024 they have not reached out to me regarding that background check, every time that I call to get an update it seems like they just read a script and tell me they are working on it, on one occasion they told me It was done and should receive via email within the next few days but never did. My employer called and they told them I had no completed it until just a few days ago, that not being true as I have emails showing proof when I submitted the consent they asked me for. On several other occasions they give me an estimate time being the next day or so without anything from them. I've asked to speak to a manager or supervisor from the company and they never connect me with one.

  Business Response

  Date: 07/30/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our teams are actively following up on a continuing basis and will complete the background check as soon as the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did background checks in middle of may for Amazon it never got in time so i had get Other work schedule still wait on my background come back it didnt come back in time so i had get other new work schedule i had get 5 new work schedule and Im wait still wait for for my background come back i keep call and get easy answer talk to supervisor no answers

  Business Response

  Date: 07/03/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. X** Xxxxxx's background check required multi-county criminal searches including a jurisdiction that requires additional time to search and process as information must be requested from the source. We can confirm this jurisdiction is still in process, and we are ensuring everything we can to complete the background check as quickly and accurately as possible.Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 07/03/2024

  It been over a month and days jus get my background back every time I call i get ******** back excuse my language. I talk to supervisor what the hold up she told me she cant tell me 

  Business Response

  Date: 07/09/2024

  We have investigated X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. The jurisdiction that is still pending has a strict process in place in which we receive information from the court. We can confirm the process to obtain the information is being followed, and our team members are actively following up with the courts. We will continue to follow up until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 07/10/2024

  IT BEEN OVER 2 MONTHS NOW IT STILL PROCESS  

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 06/29/2024 I have been waiting on a motor vehicle record since that of 06/04/2024. Which is well over standard 15 business days. I have called and spoken to many people at company who claims that my background check will come back on days but thats never the case. I was told the 22nd, then on the 27th I was told July 2nd, and as of the 28th I was told 10 more business days which is another 2 weeks. It is unacceptable, I am in jeopardy of losing my prospective job opportunity because of this company. I am not alone there are hundreds of people like me waiting some have been waiting since March, February. This is unacceptable. I have a family to raise. I deserve to have this finished.

  Business Response

  Date: 07/03/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check. We can confirm this consumers report is complete. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Diqwon ******
  
   
  

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently waiting for my background check to be finalized. It began during the first week of June. After 5 days my background check updated and it said it would be finalized within a day but that was a lie. They told me it would be finished within 7-10 days and they still havent finished it. They lied to me about the estimated time and then claimed it would take longer. Im losing my opportunity to work at Amazon because of this company. Other companies like DoorDash took 3 days. I call everyday to get an update and they just say theyre working on it. It seems like a lot of people are losing job opportunities because of Accurate. There is false advertising and Im not sure why Amazon is working with a company that is fraudulent. I have worked for the airport at *********** before and I had an extensive background check with the federal government and it took a week. This company Accurate needs to focus on helping workers and stop with the constant lies. Why is my background check profile saying results will be posted within a day and you havent updated it after more than a week. That is untruthful and causing me to lose money and opportunities.

  Business Response

  Date: 06/20/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where additional processing time is required. We can confirm we have actively followed up on this search and will continue to do so until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 06/20/2024

  Nothing has been done to speed up the process. I have gotten background checks done before and they took less than 5 days. Last month I got a background check done by Uber and it was done in less than a week. 
  

  I dont understand why accurate site is providing inaccurate information. On June 7 your website said my results would be posted within a day. Its already been 2 week with no update. Im losing my job opportunity because of this company. And its happening to a lot of people based on reviews and information I have found on reports done on BBB. 

  Business Response

  Date: 06/27/2024

  We have reviewed X** Xxxxxx's response. We can confirm our teams are still actively following up on the results. The jurisdiction that is still pending has a strict process in place for obtaining information from the court. We have followed the required process but are awaiting the results.Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 06/27/2024

  I have lost my full time job opportunity with Amazon due to Accurate background. They have taken 4 weeks with no results and the same response that theyre working on it. I had a job opportunity with health benefits and its gone. Now I have to look for work elsewhere because of their inadequacy.