Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding the significant delay in completing my background check, which was initially submitted on June 17, 2024. As of today, it remains unfinished, causing substantial disruptions to my employment process and personal schedule.Due to this delay, I have had to reschedule my start date, which has been both frustrating and inconvenient. Despite my attempts to contact your team, I have only received vague responses that do not address my concerns or provide a clear timeline for resolution.I kindly request an update on the status of my background check and a projected completion date. It is crucial for me to resolve this matter promptly to move forward with my employment.

  Business Response

  Date: 08/15/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.  X** Xxxxxx's background check requires a search be performed in a jurisdiction in which additional information must be retrieved from the court which requires additional completion time due to recent changes made by the courts.  We can confirm our teams are actively following up on a continuing basis and will complete the background check as soon as the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently waiting on a Background Check with said Company and its been almost 2 months since my information was submitted. My bills are piling and Im stuck in limbo with my potential employer because said company is taking forever to process a Background check which in my personal experience hasnt taken longer than a week.

  Business Response

  Date: 08/07/2024

  We reviewed Xxxx Xxxxs concern regarding the turnaround time of their background check.  While we aim to complete reports as quickly as possible, there are times where additional assistance from a clerk may be required to ensure our quality and accuracy standards are met. We can confirm their consumer report is still in process as clerk assistance is required. We do apologize for any inconvenience they may have experienced. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my background was ran June 13 2024 and they have told me more then 10 times that they are waiting on *********** is end giving me different completion dates on my background worst place ever other 3rd parties can pull my background within 3 days the fact I have no job and being evicted thank you accurate background I will be suing

  Business Response

  Date: 08/07/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we strive to complete reports as quickly and accurately as possible, there are times where additional processing time is required. We can confirm we have actively followed up on this search and will continue to do so until the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of my promotion in my new job i needed a background check, On June 19 ***************************************************** and the approval of consent. To this day July 24 2024 they have not reached out to me regarding that background check, every time that I call to get an update it seems like they just read a script and tell me they are working on it, on one occasion they told me It was done and should receive via email within the next few days but never did. My employer called and they told them I had no completed it until just a few days ago, that not being true as I have emails showing proof when I submitted the consent they asked me for. On several other occasions they give me an estimate time being the next day or so without anything from them. I've asked to speak to a manager or supervisor from the company and they never connect me with one.

  Business Response

  Date: 07/30/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our teams are actively following up on a continuing basis and will complete the background check as soon as the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did background checks in middle of may for Amazon it never got in time so i had get Other work schedule still wait on my background come back it didnt come back in time so i had get other new work schedule i had get 5 new work schedule and Im wait still wait for for my background come back i keep call and get easy answer talk to supervisor no answers

  Business Response

  Date: 07/03/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. X** Xxxxxx's background check required multi-county criminal searches including a jurisdiction that requires additional time to search and process as information must be requested from the source. We can confirm this jurisdiction is still in process, and we are ensuring everything we can to complete the background check as quickly and accurately as possible.Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 07/03/2024

  It been over a month and days jus get my background back every time I call i get ******** back excuse my language. I talk to supervisor what the hold up she told me she cant tell me 

  Business Response

  Date: 07/09/2024

  We have investigated X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. The jurisdiction that is still pending has a strict process in place in which we receive information from the court. We can confirm the process to obtain the information is being followed, and our team members are actively following up with the courts. We will continue to follow up until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 07/10/2024

  IT BEEN OVER 2 MONTHS NOW IT STILL PROCESS  

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 06/29/2024 I have been waiting on a motor vehicle record since that of 06/04/2024. Which is well over standard 15 business days. I have called and spoken to many people at company who claims that my background check will come back on days but thats never the case. I was told the 22nd, then on the 27th I was told July 2nd, and as of the 28th I was told 10 more business days which is another 2 weeks. It is unacceptable, I am in jeopardy of losing my prospective job opportunity because of this company. I am not alone there are hundreds of people like me waiting some have been waiting since March, February. This is unacceptable. I have a family to raise. I deserve to have this finished.

  Business Response

  Date: 07/03/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check. We can confirm this consumers report is complete. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Diqwon ******
  
   
  

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently waiting for my background check to be finalized. It began during the first week of June. After 5 days my background check updated and it said it would be finalized within a day but that was a lie. They told me it would be finished within 7-10 days and they still havent finished it. They lied to me about the estimated time and then claimed it would take longer. Im losing my opportunity to work at Amazon because of this company. Other companies like DoorDash took 3 days. I call everyday to get an update and they just say theyre working on it. It seems like a lot of people are losing job opportunities because of Accurate. There is false advertising and Im not sure why Amazon is working with a company that is fraudulent. I have worked for the airport at *********** before and I had an extensive background check with the federal government and it took a week. This company Accurate needs to focus on helping workers and stop with the constant lies. Why is my background check profile saying results will be posted within a day and you havent updated it after more than a week. That is untruthful and causing me to lose money and opportunities.

  Business Response

  Date: 06/20/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where additional processing time is required. We can confirm we have actively followed up on this search and will continue to do so until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 06/20/2024

  Nothing has been done to speed up the process. I have gotten background checks done before and they took less than 5 days. Last month I got a background check done by Uber and it was done in less than a week. 
  

  I dont understand why accurate site is providing inaccurate information. On June 7 your website said my results would be posted within a day. Its already been 2 week with no update. Im losing my job opportunity because of this company. And its happening to a lot of people based on reviews and information I have found on reports done on BBB. 

  Business Response

  Date: 06/27/2024

  We have reviewed X** Xxxxxx's response. We can confirm our teams are still actively following up on the results. The jurisdiction that is still pending has a strict process in place for obtaining information from the court. We have followed the required process but are awaiting the results.Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 06/27/2024

  I have lost my full time job opportunity with Amazon due to Accurate background. They have taken 4 weeks with no results and the same response that theyre working on it. I had a job opportunity with health benefits and its gone. Now I have to look for work elsewhere because of their inadequacy. 

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my background check to Accurate and have been waiting too long. I've called and chatted many times with them and they tell me a different day every time. That day comes and goes and it's still not complete. I have to start my job on the 20th of June and I have to have this background complete before this day. I have a clean record, I'm fingerprinted and every other background company I've used has only taken 1 day. Please escalate this. I feel discriminated after calling and getting wrong completion days.

  Business Response

  Date: 06/13/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where additional processing time is required. We have investigated their concern and can confirm this consumer report was completed on 6/11/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 06/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a background check submitted on the 12th of march and its about to be 3 months now since it was submitted and it is still pending, its gotten to the point where my livlihood is now threatened greatly because these people cannot complete a simple standard background check in a timely manner, shame on them! They need to be sued for lost wages due to their incompetence in completing background checks! Terrible company!

  Business Response

  Date: 06/16/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. X** Xxxxxx's background check requires a search be performed in a jurisdiction in which additional information must be retrieved from the court. Therefore, additional time is needed to complete the search. We can confirm we have actively followed up on this search and will continue to do so until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been unresponsive in completing an outstanding background check, claiming county response. I have followed up with the county and they have confirmed that all information has been passed to Accurate. Background was submitted on 1/22 and still remains incomplete as of 6/6, coming up on FIVE MONTHS.

  Business Response

  Date: 06/13/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we attempt to complete reports as quickly and accurately as possible, there are times where additional time is required to obtain assistance directyl from the court. X** Xxxxxx's background check required multiple county criminal searches including **********, ** which is a jurisdiction that requires additional assistance from the court. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 06/13/2024

  I reject this excuse. This background is still pending after TWENTY WEEKS. Luckily, about 3 weeks ago I backed out of this onboarding process and accepted a different offer with a different company. Their background agency returned passing results in only 10 DAYS. Your company needs to seriously reconsider who is processing these checks and their court follow up process. 

  Business Response

  Date: 06/20/2024

  We have reviewed X** Xxxxxx's concern and apologize for any inconvenience they are experiencing. Our teams are actively monitoring the pending search as we await the results from the court. We can confirm the process to obtain the information has been followed, and our team members actively follow up with the courts. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.