Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The background check has been pending for over 20 days. They say that it would be ready in two days.

  Business Response

  Date: 03/28/2024

  We have reviewed Xxxx Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced. While we aim to complete reports as quickly and accurately as possible,there are certain times where additional assistance may be required from a clerk. We have investigated their concern and can confirm this consumer report was completed on 3/28/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to work at Amazon warehouse on 3/10 and started my background/drug tests. My drug test came back fine and my background has not only not come back but is the reason I have had to reschedule my start date with Amazon TWICE now . If my background is not done today Friday 3/22 then I will have to choose ANOTHER start date which is ridiculous because I have two kids and NEED to work and all accurate background is saying is they dont know when its gonna be done !!!! They are a horrible company and need to complete my check !!! Please help me with this because *** waited two weeks and Im still waiting !!!!!

  Business Response

  Date: 03/28/2024

  We reviewed Xxxx Xxxxs concern regarding the turnaround time of their background check.  While we aim to complete reports as quickly as possible, there are times where additional assistance from a clerk may be required to ensure our quality and accuracy standards are met. We can confirm their consumer report is now complete and apologize for any inconvenience they may have experienced.Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accurate Background is the company that my potential employer is using for my pre-employment background check. It has been 10 business days since I submitted my application to A.B (Accurate Background). I since then called multiple times and also a live chat box to get an update on the status of my case is. Each time I was met with a different potential date of completion, basically they just add 4 days to a potential date every time that I would call. I've had background checks done on me before with a similar role with other companies and it would clear in 1 - 3 business days. I would never get any actual update from the agent that I speak to, all I want to is to assist if there are any wrong information that I gave out from my initial input.

  Business Response

  Date: 03/20/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where additional  assistance from a clerk may be required. We have investigated their concern and can confirm this consumer report was completed on 3/18/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 03/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **********
  
   
  

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a victim of identity theft and this company apparently does background check on people for Amazon Flex drivers. The individual that has stolen my identity has acquired a job with Amazon and we have made multiple attempts to get Amazon to stop this. This Accurate background LLC did very little to verify the identity of the individual and when I contact them they simply put me on hold or hang up the phone. This is fraudulent activity. We asked them for point of contact to reach out to for amazon flex and they said they wouldn't be able to give that information out. It's clearly a fraud and we would have to file a law suit against Amazon as well as accurate at this point.

  Business Response

  Date: 02/08/2024

  Thank you for bringing ** *****'s concerns related to a background check to our attention.  As a consumer reporting agency, Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check). We take these matters very seriously, someone from the Accurate team will be in touch with this individual to attempt to resolve.  

• Initial Complaint

  Date:02/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accurate put a charge on my background check which was dismissed.It was an assault in 2019.Which caused me not to get employed.They keep given me excuses.

  Business Response

  Date: 02/08/2024

  Thank you for bringing ** *****'s concerns related to the contents of their background check to our attention.  As a consumer reporting agency, Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check). A dispute was opened, and re-investigated.  Results of this have been set to this individual.  If there are any additional concerns, or any way we can further assist please reach out to Accurate directly.   

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer chose accurate to do a background check Ive been waiting for a long time and keep getting the run around first it was said complete then not

  Business Response

  Date: 02/09/2024

  We have read and appreciate ** *****'s concerns related to the turnaround time of their background check to our attention.  As a consumer reporting agency, Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check). ** *****'s potential employer requested Accurate to perform a background check including a criminal search in *********, due to recent legislative changes, this county is experiencing extremely lengthy delays due to a restriction of access to records.   Additionally, the client is aware of these challenges.   This background check has been completed on 02/02/2024.  We appreciate the frustration experienced while waiting for the report to be completed and apologize for any inconvenience. Please let us know how we can be of further assistance. 

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the onboarding process for a job that would like for me to start on February 12, ****. I submitted my background check to Accurate on on January 16, ****. The estimated time on the Accurate website is 1-3 business days. ************** at my potential employer said it should only take 3-5 business days. I submitted a chat request a few days after submitting inquiring about the status and the online chat person said to give it a few more days. I submitted a chat request today (1/22/24) and the online person said the estimated day for it to be finished is February 16, ****. It is a 7 year background check. I've lived in 1 county. I don't understand why my potential employment would be jeopardized by this lengthy procedure.

  Business Response

  Date: 01/29/2024

  Thank you for bringing ** *****'s concerns related to their background check to our attention.  As a consumer reporting agency,Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check.  At this time, we have been unable to locate a report for ** *****.  Kindly reach out to Accurate directly, or provide an order number so that we may determine how best to expedite and assist.  

  Customer Answer

  Date: 01/29/2024

  My reference number for my background check is #: *********, and my email registered with the company is **********************.  Please locate my account and expedite my background check.
  
  
  
  
  
  

  Business Response

  Date: 01/30/2024

  Thank you for bringing ** *****'s concerns related to their background check to our attention.  As a consumer reporting agency, Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check). Thank you for providing this information as we were able to properly locate your pending background check.  ** *****'s potential employer requested Accurate to perform a background check including a criminal search in **************, which is a manual search and has extremely lengthy turnaround time.  We are doing everything we can to expedite where possible, however there will be delay in completing it as we are at the mercy of the clerks.  We absolutely appreciate the frustration experienced when waiting for a background check to complete.  Please let us know how we can further assist. 

  Customer Answer

  Date: 01/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the services provided by Accurate Background in conducting a pre-employment background check. I am deeply frustrated because Accurate Background is failed to complete the work within a reasonable time frame, and they cannot provide me the additional information (e.g. which court is currently holding my case) about the current progress of my case while other background checks companies would be able to do so. The progress bar of the candidate's portal and the estimated delivered time have very limited relationship with the real progress and the real delivered time. Their customer support including the online live chat and phone call is also unhelpful. As for my case, I initiated my background checks on 12/08/2023, I've heard nothing back but some unhelpful answers like "your background check is being processed" or "Everything is completed on your end" or "As soon as we receive the information that is needed, your background check will be completed" from them till today. It's 22 days (16 business days) and there's no way that's an acceptable time for getting nothing back! It's even more unacceptable given that I did an internship at this future employer and I've done a background check once with Accurate Background a few months ago and it still takes so long. I've contacted their customer support for multiple times and I keep getting duplicate and vague answers. Different agent could provide me totally different ETA... I don't know what is happening and have no idea if they and the third party institutions they are working with are processing my case in a responsible way. As my start date is getting closer, neither I nor my future employer could know if I can join the company at my start date. It could lead to substantial financial loss if I cannot join at my start date. I would strongly suggest Better Business Bureau to investigate Accurate Background for their extremely inefficient work.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a background check started with order number ******** and ********. For either of these orders this company has failed to contact Mecosta county court to conduct a background check, they have had 8 days to send the request and have not. Due to them not sending the request my start date keeps on getting repeatedly delayed making me have a loss of potential income.

  Business Response

  Date: 12/22/2023

  Thank you for bringing *******'s concerns related to their background check to our attention.  As a consumer reporting agency, Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check). ** *****'s potential employer requested Accurate to perform a background check including a criminal search in *******, **, the report itself was completed, however is currently under re-investigation.  Someone from Accurate will be in direct contact with ** ****** moving forward in relation to their background check.  Please let us know how we can be of further assistance.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my background check on 11/23/2023 and the time in my portal just keeps going up although I was told on the 29th that it would be ready in about 5 days. I need this internship as Ive been told it should lead to a job. I start in January and its saying it will take around ***** days to complete but they also dont need additional information. So what am I supposed to do? Why not provide details on the background check stage for a more accurate timeline? This is ridiculous.

  Business Response

  Date: 12/18/2023

  Thank you for bringing *******'s concerns related to the turnaround time of their background check to our attention.  As a consumer reporting agency, Accurate Background (Accurate) is required to comply with applicable laws when completing a consumer report (background check). ** *****'s potential employer requested Accurate to perform a background check including a criminal search in Reno, ** this court has extensive delays due to extreme limited access to records requiring manual research.  Additionally, the client was made aware of these challenges.  We are doing everything we can to expedite,however due to the limitations set forth by the court, lengthy delays are possible, we appreciate the frustration experienced while waiting for the report to complete and apologize for any inconvenience.  Please let us know how we can be of further assistance.