Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an ongoing issue, *** missed three offered accepted at Amazon since this background check is prolonged for over 30 days . Two other companies returned the same checks within two weeks .

  Business Response

  Date: 06/05/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional court assistance is required to complete a search. At this time we can confirm that our teams have consistently followed up on the pending search and will continue to follow up until the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:05/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Law 15 U.S.C 1681 section 602 A States I have the right to privacy.This company released information to a potential employer that negatively impacts my reputation and character. After I was awarded employment and promised to be hired as an employee, the information being reported from this third party unofficial background screening process company ruined my chances of employment.

  Business Response

  Date: 05/30/2024

  Ensuring the privacy and security of consumer information is of the utmost importance to Accurate. Accurate only performs background screenings with consumer authorization and reports are only released to those parties authorized by a consumer. Weve reviewed XXXXXXXs concern and can confirm the report was released to the company XXXXXXXX authorized to receive such information. As a consumer reporting agency, Accurate does not make employment decisions for our clients and only reports information as it appears in the public records. We have initiated a deletion request on XXXXXXXs behalf and the processing team will communicate with XXXXXXXX directly regarding the request.

  Customer Answer

  Date: 05/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a background check through Amazon on April 12, 2024. It is now May 22, 2024 and I have yet to have it completed. I have had to change shifts and work sites repeatedly. Yesterday, I even went through with going in to another prehire appointment just to get the process restarted. From the rest of the complaints I've read, it seems like everyone gets the same response I did whenever I reached out about the problem. Why does this company take so long with background checks for people that are trying to get jobs?

  Business Response

  Date: 05/29/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.While we attempt to complete reports as quickly and accurately as possible,there are times where additional time is required to obtain assistance from a court. X** Xxxxxx's background check required multiple county criminal searches including ******, ** which is a jurisdiction that requires additional assistance from the court. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 05/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so basically i need a background check for a job it says 10 days *** for it to clear and its going on 12 idk if its discrimination cause im white but the foreigners working here refuse to pass this background check so i can get to work. not ok at all i have bills to pay and now their costing me money.

  Business Response

  Date: 05/23/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  We have investigated their concern and can confirm this consumer report was completed on 5/21/2024 . Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides fraudulent background time estimates. Countless people, including myself have waited more than average for background checks to be completed. This affects consumer who use their services as they falsely represent turnaround time for background checks. This results in monetary losses for many people who can not get jobs due to this.

  Business Response

  Date: 05/23/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check.  While we attempt to complete reports as quickly and accurately as possible, there are times where additional time is required to obtain results from a court. We have investigated their concern and can confirm this consumer report was completed on 5/20/2024. We apologize for any inconvenience experienced. We can be reached directly at ************ should you have any additional questions or concerns.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I submitted my background on April 1, 2024 and was schedule to start at my new job on April 16, 2024. On the same day of my orientation I got a email from my employer stating that my start date has been reschedule due to my background not being done. I call accurate many time and it was the same thing only, saying that it's because I live in ********** and there still a waiting for my county to respond. Fast forward today is *** 17,2024 and my background is still not completed. Every week that I call they give a eta time but everytume that eta come up they just push it forward for the next week. So my last eta was on the *** 15 now it's being push to *** 22. At this point I'm not even counting the days anymore but it has been nearly 60 days. Accurate if you read this, can you please get this my background done because I have bills to pay and I'm going broke on my savings. I really need to start working but you guys also need to do a better job at completing people background.

  Business Response

  Date: 05/23/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. X** Xxxxxx's background check required multiple county criminal searches including **********, ** which is a jurisdiction that requires additional processing time due to processing changes at the court level. We can confirm our teams are actively following up on a continuing basis and will complete the background check as soon as the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offer a position at a company on April 29, 2024 and was required to do a background check. I submitted all my information to Accurate who does background checks on that same day. A background check tipically takes 1-2 days and this is the 1st company that has taken longer than expected. My start date on the job was supposed to be on May 3, 2024 and because Accurate has not provided any report due to their delays, my start date has been pushed back. I have never had to wait this long for a background check, the most I have waited is 2 days and the least has been 4 hours to get my results. Every time I chat with Accurate all they say is still pending or in progress and they will send me a report soon. Because of this delay on Accurate getting my background check report, I am unable to start working and I need to work like today. Thank you in advance.

  Business Response

  Date: 05/08/2024

  We have reviewed Xxxx Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where a specific component of the background screening may require additional completion time. We can confirm this consumer report was completed on 5/07/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 05/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the eye lashes and they are not close to the advertisement, they are scamming people

  Business Response

  Date: 05/08/2024

  Hello-
  
  Accurate Background is a consumer reporting agency that specializes in pre-employment background screenings. We reviewed your concern and it appears you have inadvertently filed this complaint against the wrong company, as we do not sell eyelashes or other beauty products. It is possible the company you purchased the eyelashes from may have a similar name. Please reference the documentation received with your purchase to identify the correct company name so that you may contact them for further assistance.
  
  Thank you

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my background check with Accurate on March 9th It is now April 16th> Accurate has had my background check in progress for over a month causing my scheduled start date at Amazon to be pushed back three times. Also, I have called customer service multiple times and asked to have my background check escalated. The answer is always the same and it seems that they do not care about the hardships they are causing to their candidates. The ****** reviews for this company speak for themselves. If this company is running your background check you can expect unprofessionalism, and for them not to provide the service they claim they do. I have a clean record and it would be easy to see how a company like "Accurate" can provide wrong information to a perspective employer. If any situation comes up like this for you or for me, I would suggest contacting a lawyer as they would be in violation of background check laws.

  Business Response

  Date: 04/23/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. X** Xxxxxx's background check requires a search be performed in a jurisdiction in which additional information must be retrieved from the court. As a result, additional time is needed to complete the search.We can confirm we have actively followed up on this search and will continue to do so until results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 04/24/2024

  I do not accept this response. Accurate has had my background check pending for 50 days now. This has caused me significant delays and my start date to be pushed back multiple times. This in turn has caused me to miss out on a job opportunity. 50 days for a background check is more than excessive especially considering I have only lived in 1 county my entire life and have a clean background. I believe Accurate to be maliciously withholding my background check from me based upon discrimination or retaliation from filing a complaint with the ************************ and the BBB. 50 days of a background check pending and no follow up from customer service or supervisors or the legal team can only be justified by this reason. Other comparable background check company's have reports done in under 5 days which includes the county I live in. Accurate has taken 10x longer in order to act maliciously to candidates who exercise their consumer rights. I request that my background check be completed without further delay and to have a representative from the legal team or a supervisor from customer service contact me. I have proof from emails stating that "they would be in contact with me" yet I never received any call back. I will await this business response to my requests before I take further escalatory steps. 

  Business Response

  Date: 04/29/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we strive to complete reports as quickly and accurately as possible, there are times where additional time is required to obtain assistance from a clerk. We have investigated their concern and can confirm this consumer report was completed on April 29,2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 04/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of March, my future employer had me fill out information for my background check. I currently work a very large entity where I have a clean record and have to have a clean background to stay employed. Due to Accurate not completing my background check, my start date with my future employer has been pushed back by three weeks. I have contacted Accurate via email and by phone on numerous occasions and no one would give me a clear answer as to why things have not cleared yet, until the last time this week I called. The representative informed me it was due to lack of response from my current employer. I asked Accurate why has no one on their end have been proactive and reach out to me to see if I could provide a better contact, and again I was not given an answer. I provided them with *************** information that could be contacted. I have been trying for years trying to get a job with this future employer. I fear due to Accurate's lack of being proactive, they could cost me a great job with my future employer. I have been with my current employer for over 10 years, again for a very large entity. It appears Accurate has made NO attempts to rectify the problem. They keep pushing back the date on when things should clear and has cost me a three week delay.

  Business Response

  Date: 04/02/2024

  We have reviewed Xxxx Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we aim to complete reports as quickly and accurately as possible, there are times where a specific component of the background screening may require additional completion time. We can confirm this consumer report was completed on 4/01/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ******** Services team will be happy to assist.

  Customer Answer

  Date: 04/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************