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Reviews

This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanDepot has 73 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanDepot

      6561 Irvine Center Dr Irvine, CA 92618-2118

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    • LoanDepot

      1757 E Baseline Rd Ste 141 Gilbert, AZ 85233-1535

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    • LoanDepot

      16435 N Scottsdale Rd Ste 200 Scottsdale, AZ 85254-1654

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    • LoanDepot

      16150 N Arrowhead Fountains Ctr Dr Ste 240 Peoria, AZ 85382-4753

      BBB accredited business seal
    • LoanDepot

      605 W Knox Rd Ste 106 Tempe, AZ 85284-3804

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    Customer Review Ratings

    4.1/5 stars

    Average of 1,121 Customer Reviews

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    Review Details

    • Review fromRoxanne M

      Date: 11/07/2022

      5 stars

      Roxanne M

      Date: 11/07/2022

      I am currently in the process of refinancing my home mortgage. LoanDepot is my "go to" loan mortgage company I have used for several years. I have always received excellent service throughout the process. My current loan agent is the best. She is knowledgeable, friendly, prompt, and thorough.

      LoanDepot

      Date: 12/06/2022

      Hi *******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
    • Review fromLinda M

      Date: 11/05/2022

      5 stars

      Linda M

      Date: 11/05/2022

      Terrific staff, always available to answer questions and helped ease my mind

      LoanDepot

      Date: 12/06/2022

      Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
    • Review fromRay H

      Date: 11/02/2022

      5 stars

      Ray H

      Date: 11/02/2022

      Excellent. I was able to get a better rate somehow than the market rate and I closed in less than 30 days. Extremely knowledgeable, patient, and willing to work with clients. Callbacks were timely, explanations were clear and concise. It was easier than buying a car.

      LoanDepot

      Date: 12/06/2022

      Hi ***! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
    • Review fromAgustin M

      Date: 11/01/2022

      5 stars

      Agustin M

      Date: 11/01/2022

      ******* and her team went above and Beyond to help us thru this process Thank you so much for everything you guys and gals did for us.We will recommend you to everyone in our family that needs your services.

      LoanDepot

      Date: 12/06/2022

      Hi *******! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
    • Review fromRAUL G

      Date: 11/01/2022

      5 stars
      The entire process was so fast and easy in the way that they solve to complete paperwork and different situations in a professional and friendly manner.
    • Review fromAllie L

      Date: 11/01/2022

      5 stars
      Awesome company, professional and experts in their field. ***** was awesome!
    • Review fromRhonda R

      Date: 11/01/2022

      5 stars
      *********************** was amazing. We had a few hiccups in the beginning but after getting thru them we had smooth sailing. She was very prompt and explained the process in full. We are first time home buyers and were shafted by a real estate company and this made us very leery, but ****** was there the entire time. I would recommend her to anyone.
    • Review fromStephen D

      Date: 10/31/2022

      5 stars
      Very professional and helpful! Felt very comfortable with the process.
    • Review fromPatricia S

      Date: 10/30/2022

      5 stars
      Awesome experience! My refinance request was expedited since I was leaving on a 2 week vacation out of country. As a retired woman who had 40 years experience in the field of government contracting, I understood all the aspects of the process as it was explained to me. However, had I not had that career experience, the explanations of the process and my choices would have been easily understood. I wish I had used Loan Depot on my last refinance. Loan Depot worked with me to find the best refinance possible for my home. I highly recommend them.
    • Review fromRosemary S

      Date: 10/29/2022

      5 stars
      I was extremely pleased ( and still am) with the professionalism of Loan depot, ( I just got started with them in last 5 days. The loan agent I have been working with has been great, knowledgeable , upfront, very easy to work with. Someone answered the phone when I first called, and I was connected to an agent quickly. The loan process was not difficult at all with the agent I worked with, and everything is falling into place quickly , efficiently. I feel I am getting all the assistance & support I need. I am in process of completing the loan process now. My agent allows me to contact him by text, email, and phone as needed.I am very pleased with my experience with Loan depot and would recommend them to anyone looking for a loan

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