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Reviews

This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanDepot has 73 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanDepot

      6561 Irvine Center Dr Irvine, CA 92618-2118

      BBB accredited business seal
    • LoanDepot

      14000 N Pima Rd Ste 150 Scottsdale, AZ 85260-3972

      BBB accredited business seal
    • LoanDepot

      12526 S Mainstreet Ste 1725 Rancho Cucamonga, CA 91739-8881

      BBB accredited business seal
    • LoanDepot

      4800 N Scottsdale Rd #1000 Scottsdale, AZ 85251-7633

      BBB accredited business seal
    • LoanDepot

      131 Greens Rd Houston, TX 77060

    Customer Review Ratings

    4.1/5 stars

    Average of 1,121 Customer Reviews

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    Review Details

    • Review fromCynthia E

      Date: 10/29/2022

      4 stars
      Our Loan Consultant was great from the start. He took time to ask pertinent questions and was very responsive when I called him.
    • Review fromWendy B

      Date: 10/28/2022

      5 stars
      Communication, and easy document portal was Awesome. Our refinance was timely.
    • Review fromMaria P

      Date: 10/27/2022

      5 stars
      I had a great experience with my loan agent ******************************* and the team. I say ********* because she was my direct contact, she was very fast, detailed and transparent. She always answered my calls and text, no more than 5 min **** we got things done in 30 days as promised, Loan Depot delivered above and beyond, it was not easy but we did. I am proud to say I am a first time home owner and very content with the service that I received. ***************************
    • Review fromSTEVEN C

      Date: 10/26/2022

      5 stars
      Best experience ever buying a home with The Loan Depot! Highly efficient, professional, personal, and on top of their game!! We came through educated, worry free, and with a home. Closed approximately 45 days from initial contact to closing.
    • Review fromLaurie B

      Date: 10/25/2022

      5 stars
      They have top notch customer service. SUPER FAST AND EASY PROCESS!! The entire process is with the customer in mind. They make it very convenient and I highly recommend them.
    • Review fromLitta A

      Date: 10/25/2022

      5 stars
      They were fantastic. I was qualified and closed in 30 days.
    • Review fromMaddie V

      Date: 10/24/2022

      5 stars
      Best communications with ************* and timelessness of closing.
    • Review fromHarold B

      Date: 10/24/2022

      5 stars
      LoanDepot was the best and fastest re-fi I have ever had. ********************************** hand (funded). All communication was very good and the e-site worked very well.
    • Review fromJane T

      Date: 10/22/2022

      5 stars
      An amazing experience. the LoanDepot personnel were excellent in communication, notification, and coordination. They fully answered any questions I had and kept me up to date during the loan process. From settlement to cash-in-hand was 5 days!! I would absolutely work with them again.
    • Review fromFrank W

      Date: 10/20/2022

      5 stars
      Are experience has been seamless. The loan officers assigned to us have been open and upfront about our entire loan application and all the steps it will take to complete and the timeline in which all of this will occur. They know their jobs.

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