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Reviews

This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanDepot has 73 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanDepot

      6561 Irvine Center Dr Irvine, CA 92618-2118

      BBB accredited business seal
    • LoanDepot

      14000 N Pima Rd Ste 150 Scottsdale, AZ 85260-3972

      BBB accredited business seal
    • LoanDepot

      12526 S Mainstreet Ste 1725 Rancho Cucamonga, CA 91739-8881

      BBB accredited business seal
    • LoanDepot

      4800 N Scottsdale Rd #1000 Scottsdale, AZ 85251-7633

      BBB accredited business seal
    • LoanDepot

      1600 Golf Rd Corporate Center Rolling Mdws, IL 60008

    Customer Review Ratings

    4.09/5 stars

    Average of 1,123 Customer Reviews

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    Review Details

    • Review fromThomas N

      Date: 09/27/2022

      1 star
      Very poor customer service, don't return calls as they state they would.
    • Review fromDelano W

      Date: 09/26/2022

      5 stars
      The Loan Depot team has been fantastic throughout this entire process. They helped us every step of the way!
    • Review fromKristi H

      Date: 09/22/2022

      1 star
      This company will string you along telling you YES! We can get you a loan! Absolutely! Your info looks great and we can work with that. They strung me along for 5 mths constantly telling me everythings looking good and taking my money for appraisals etc for NOTHING! This company is a big rip off and theyre liars. They wont even call to tell you youre declined , you have to track them down to find out. Run from this company.
    • Review fromConstance and Phil Z

      Date: 09/17/2022

      5 stars
      The process with Loan Depot for first time takes time; they are very detailed and organized, but once the trust is established, the process is fast. I've enjoyed corresponding with the company staff, and I've been through the process several times now. It is a daunting process these days, and the risk is high for the lenders.
    • Review fromWalter T

      Date: 09/16/2022

      5 stars
      My ***** **** Has been an outstanding person to have working on my behalf.He is timely, couteous and I truly enjoy working with him to achieve my goal.I highly reccomend him and LOAN DEPOT.
    • Review fromRia J

      Date: 09/15/2022

      5 stars
      Had a bad situation but *********************** (*******) came through. Got the appraisal done right, and closing was on schedule. Would not hesitate to use him again.
    • Review fromConnor D

      Date: 09/15/2022

      5 stars
      SELWELL awesome communication through out the whole process! Would recommend.
    • Review fromTricia T

      Date: 09/15/2022

      5 stars
      Professional, responsive and courteous. I had help every step of the way.
    • Review fromLee H

      Date: 09/13/2022

      5 stars
      Personable, empathetic, and the consummate professionalknowledgeable, creative, timely and communicativethats the ***************** we have so enjoyed working together with!Call LoanDepot!
    • Review fromDebra B

      Date: 09/13/2022

      5 stars
      Quick Not annoying or pushy Great discounts Resolved my scenario quickly Professional

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