Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,117 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChristine C
Date: 03/04/2024
5 starsChristine C
Date: 03/04/2024
LoanDepot gave excellent customer service and the whole process from start to finish was flawless. I especially liked the notary that was sent to our home. She was detail oriented and very thorough. I highly recommend LoanDepot!
LoanDepot
Date: 03/07/2024
Hi *********! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.Review fromRobert M
Date: 03/04/2024
5 starsRobert M
Date: 03/04/2024
Excellent customer service and knowledgeable staff. Loan Officer and all involved were courteous and receptive to feedback.LoanDepot
Date: 03/07/2024
Hi ******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.Review fromJeanie N
Date: 03/01/2024
1 starJeanie N
Date: 03/01/2024
This company is using a document called ******* anti-coercion insurance notice & forcing the mortgagee to sign when loan depot is actually scheming with the insurance companies to use other people's policy money just so loan depot can force the homeowners to rebuild when in fact there's nothing in you mortgage that requires rebuild **** I my opinion this company is scheming with the insurance companies by using the above document for the sole purpose of using embezzling money from others policy. Look into it yourself. My opinion.LoanDepot
Date: 03/04/2024
Hi ****** We take your feedback very seriously and would like to investigate further. Please contact our ************* team at ************ ******* or *************************************** at your earliest convenience.Review from
Date: 02/29/2024
4 starsDate: 02/29/2024
I just had a HELOC loan funded through LoanDepot in 8 days. Smooth process from start to finish and their Loan Officer was super helpful - even the online portal was useful in the process and made it possible to upload the required documents quickly and efficiently.. The only downside was the company they used for the photo survey (ProxyPics). They have a terrible app that doesn't work properly - and their support was next to useless. I spent a frustrating afternoon dealing with their nonsense.LoanDepot
Date: 03/04/2024
Hi Name! Thanks for sharing your story with us. We are so glad you had a great HELOC experience with loanDepot. Please keep us in mind for any of your future financial needs.Review fromTamiko L
Date: 02/28/2024
1 starTamiko L
Date: 02/28/2024
I am writing to express my dissatisfaction with handling my recent mortgage payment. On February 5, 2024, I paid my monthly mortgage through online banking with *****. According to ***************** ***** bank, the expected delivery date provided by ***** the payment was scheduled to reach the *************************** **** Box in *******, **, by February 12, 2024. It has come to my attention that there was a significant delay in processing my payment. It appears that the servicing center should have promptly retrieved their mail, possibly due to being short-staffed and unable to manually post mortgage payments timely. This delay resulted in my payment being posted to my account on February 23, 2024, eleven days after its delivery to the **** Box. I was unjustly charged a late fee, which was deducted from my additional principal payment. In addition, I received a letter stating that I still owe a late fee to be paid with my next month's payment, even though it was received within the payment time frame. Furthermore, they had the audacity to apply the extra principal money to the late fee. This experience has raised concerns regarding the efficiency and reliability of the loan processing center, particularly in accurately recording check payments. I am troubled by how many other homeowners may have been similarly wrongfully charged late fees due to delays in payment processing by Loan Depot. I am committed to seeking a resolution to this matter and will continue my efforts once I receive a satisfactory response from your corporate office.LoanDepot
Date: 03/04/2024
Hi ****** We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************Review fromRobert H
Date: 02/26/2024
5 starsRobert H
Date: 02/26/2024
LoanDepot was very professional in all aspects of providing us a home loan. They listen well, and gave options for the loan. Different Types, interest rates, and such. They kept us informed and their time line was superb. I am extremely satisfied and recommend Loan Depot for those that need a home loan.LoanDepot
Date: 02/28/2024
Hi *****! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.Review fromNANCY D
Date: 02/25/2024
1 starNANCY D
Date: 02/25/2024
We were trying to refinance and use the equity in our home to make some needed repairs. We went through all the steps, paid a $25 fee for a credit pull and $495 for an appraisal. After the appraisal, they contacted and said there were too many things that needed to be fixed before we could get the loan. They said it was an FHA loand, and they had very stringent guidelines. If they had told us this up front, it would have saved us $495. Also, before the loan had even gone through they changed our homeowners insurance over, listing them as they payees instead of the mortgage company that actually carries our loan. I would not recommend them to anyone.LoanDepot
Date: 02/26/2024
Hi ***** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our ************* Team at ************ ******* or *************************************** so that we can discuss your situation further. Thank you!Review fromDerek A
Date: 02/24/2024
1 starDerek A
Date: 02/24/2024
We're going through an assumption right now with Loan Depot. If it wasn't an assumption (and I had a choice of any lender) there is NO WAY I would use Loan Depot. We just had our signing appointment yesterday and we could not finish signing the documents because Loan Depot CHANGED THE CLOSING DISCLOSURE at signing. Meaning: we had signed & turned in one Closing Disclosure with Loan Depot a couple weeks ago (detailing the loan terms such as interest rate, monthly payment, etc) and when we got to our signing appointment almost every single value was different (and higher).Here are just a few of the other things we've experienced with Loan Depot:- We have been going through this process for 4 months now. For the first two months after we submitted our application we did not hear a single thing from Loan Depot and we could not reach anyone to talk to when we called in - ********** we have been promised call backs (eg "someone will reach out to you next week") and no one ever called us back - ********** we have been promised dates (eg "you will have final approval by X date") and those have been missed and re-promised over and over - There have been mistakes in documents (the fault of Loan Depot) that have needed to be corrected - Through underwriting, Loan Depot asked us repeatedly for documents that we had already given them - At one point our Loan Officer had a medical emergency and was unavailable (no blame on him, of course) but no one took over our case while he was out. In fact, we had no idea what was going on as we couldn't reach anyone at Loan Depot about our case.DO NOT USE LOAN DEPOTLoanDepot
Date: 02/26/2024
Hi ***** We appreciate customer feedback that helps improve our service. Please reach out to our ************* team at ************ ******* or *************************************** so that we may help you with the issue.Review fromRobert W
Date: 02/22/2024
1 starRobert W
Date: 02/22/2024
I reached out to *********************** for an update on my HELOC application. He said he would get back me later in the day, that was 3 days ago. I followed up again and mentioned my concerns about giving personal financial information over the phone. I still have not heard from him? Looks like I will need to find another source for this loan. This has been a frustrating experience and I would not recommend Loan Depot.LoanDepot
Date: 02/26/2024
Hi ******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.Review fromJohn U
Date: 02/22/2024
5 starsJohn U
Date: 02/22/2024
It was a wonderful experience working with LoanDepot. They answered all my questions and kept us informed and helped us through the whole process. I would recommend LoanDepot to friends and family.LoanDepot
Date: 02/26/2024
Hi ****! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.