Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,124 Customer Reviews
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Review fromBlayne C
Date: 05/08/2025
5 starsBlayne C
Date: 05/08/2025
I have done a mortgage and now a refinance with LoanDepot. I have had a great experience with them both times. I recommend them. They are competitive in the marketplace (get a great deal), and are also on top of things. Even one item that was not correct in the documents the day before closing on my refinance they were speedy and got it resolved. Great communication. They have an online portal that is great to be in the loop at each step of the way. Also you get assigned 4 people directly responsible for your loan - 2 of those you can directly text message and call and get responses the same day (usually within the hour). For signing closing documents they use 3rd party notaries that come to your house. I have met with 3 of them over the years and they are professional and do a great job. LoanDepot does a good job of getting quality people to help close their loans and makes the process just that much better.I recommend LoanDepot because of value, great customer service, and transparency throughout the process.
LoanDepot
Date: 05/20/2025
Hi ******! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.Review fromBrunilda D
Date: 05/06/2025
5 starsBrunilda D
Date: 05/06/2025
I cannot say enough wonderful things about my experience working with ** ****** and her team with Loandepot! From start to finish, PJ was nothing short of amazing. She stayed on top of every detail, followed up consistently, and ensured I was never left in the dark during the loan process.What truly stood out was her ability to be both professional and personable. She took the time to clearly explain each step, answer all my questions with patience, and made what could have been a stressful experience feel seamless and manageable. Her genuine care and commitment to her clients shone through every interaction.PJ is an absolute gem, and I would recommend her to anyone in a heartbeat. If you're looking for someone reliable, knowledgeable, and an absolute pleasure to work withlook no further. She's pretty amazing!!!LoanDepot
Date: 05/16/2025
Hi Bruna! Thank you for the kind words. Were so happy to hear that you had a great experience with PJ and loanDepot. If you need anything in the future, please let us know. We appreciate your business!Review fromJeff H
Date: 05/05/2025
1 starJeff H
Date: 05/05/2025
At first they seemed helpful but as time went on, they just wanted more and more stuff. After months of work, they denyed the loan. When I asked about refunding of fees, they stopped responding to me.LoanDepot
Date: 05/16/2025
Hi **** We appreciate you for bringing this matter to our attention. Please contact our ************* team at ************ ******* or *************************************** so that we can try to resolve your concern.Review fromEugene I
Date: 05/05/2025
2 starsEugene I
Date: 05/05/2025
At the start everything looked fine, but I was warned that Loan Depot is notorious for holding things up at the last minute. Having been successful with them before, I ignored those warnings. Our closing was scheduled on a Monday with our movers arriving shortly after that. It was a highly coordinated and expensive effort. Late Friday, the seller's title company reached out to say they had not heard from Loan Depot. Once I finally reached them, I was told the underwriting needed several things for us to close on Monday. Suddenly I needed to scramble to get the closing to go off as planned. The requests were trivial; the responses slow (even though we were working on a deadline); the stress was so high to meet the Monday closing date. As a result, I nearly canceled the home purchase. Loan Depot had effectively sucked all the joy out of buying this new home. It literally became too much of a hassle to go through with the sale using Loan Depot. Total, unnecessary chaos.LoanDepot
Date: 05/16/2025
Hi ****** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our ************* Team at ************ ******* or *************************************** so that we can discuss your situation further. Thank you!Review fromDarlene P
Date: 05/04/2025
1 starDarlene P
Date: 05/04/2025
******** ****** committed to nothing but empty promises. She did not earn my business or my respect from one professional to another. I represented the Seller in a real estate transaction and LOANDEPOT's delays required 3 extensions to close the sale. I will discourage anyone from using their services based on my experience with them.LoanDepot
Date: 05/16/2025
Hi ******* -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or **************************************** Wed like to hear more.Review fromStephanie S
Date: 05/01/2025
1 starStephanie S
Date: 05/01/2025
I told them I was going with a different lender and they have continued to harass me with requests to take over my loan, added me to email subscriptions I never agreed to, and call me from different office numbers when I block their agents.LoanDepot
Date: 05/16/2025
Hi ********* We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************Review fromBeth S
Date: 04/30/2025
1 starBeth S
Date: 04/30/2025
Worst Lenter I have ever worked with!I have been with Loan Depot since 2021 and never missed a payment. This year I had a drastic decline in income due to a hurricane in ******* with loss of income and in other areas as well. So in the span of two months I had some payments returned, at least two of which was the same payment that went through twice automatically (not my doing). So I got everything caught up with one big check that I was told I had to send in certified funds. I wasn't too happy, but didn't mind that as much as the fact that now I am required to send every payment certified funds. Do you know how much time that wastes to have to do that every month, when I have always paid every month with no problems besides maybe a few days late in the last four years?! And now they treat me like I'm some degenerate that can't pay my bills.I would definitely go somewhere else, if you are reading this. I am as soon as I am able. Don't let them pretending like they care fool you!LoanDepot
Date: 05/16/2025
Hi **** Thank you for this review. Your experience is important to us and we take your concerns very seriously. Please reach out to our ************* team at ************ ******* or ****************************************Review fromMark R
Date: 04/25/2025
1 starMark R
Date: 04/25/2025
Absolutely terrible. Dishonest, liars and scammers. Just trying to steal as much money from you "legally" as they can. Save yourself some trouble and money. Choose someone else.LoanDepot
Date: 04/30/2025
Hi **** We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************Review fromCarolyn P
Date: 04/22/2025
1 starCarolyn P
Date: 04/22/2025
Hello! I have never heard of Loan Depot until now but received a letter today about the data breach litigation problem they are involved in, with an attached claim form for me to complete and return. I have never applied for any type of personal loan with Loan Depot or any other loan business and I don't know why I have received this notification. If I needed a loan, I wouldn't apply for anything like that on the Internet, I would always apply in person, however, I have not applied for any type of loan with Loan Depot or anywhere else.Please remove my name and any negative information submitted to any credit bureaus, etc. I am also requesting a letter in writing from Loan Depot apologizing for this terrible mistake so that it can be shared with credit bureaus and my attorney to clear my name. Thank you for your assistance.LoanDepot
Date: 04/24/2025
Hi ******* We take your feedback very seriously and would like to investigate further. Please contact our ************* team at ************ ******* or *************************************** at your earliest convenience.Review fromRoger M
Date: 04/18/2025
5 starsRoger M
Date: 04/18/2025
I was very happy dealing with Loan Depot. Platinum Licensed Lending Officer ***** **** an Sr.Account Mgr **** ****** were with me the whole way through the process. They were both very knowledgeable an helpful an patient. I really appreciated the fact that anytime I called they either answered or got back to me very soon after my message. I highly recommend Loan Depot they followed through with everything they said. Great Company!!LoanDepot
Date: 04/24/2025
Hi *****! Thanks for sharing your story with us. We are so glad you had a great experience with Izaac and ****. Please keep us in mind for any of your future financial needs.
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