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Business Profile

Loans

LoanDepot

Headquarters

Reviews

This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanDepot has 73 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanDepot

      6561 Irvine Center Dr Irvine, CA 92618-2118

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    • LoanDepot

      14000 N Pima Rd Ste 150 Scottsdale, AZ 85260-3972

      BBB accredited business seal
    • LoanDepot

      12526 S Mainstreet Ste 1725 Rancho Cucamonga, CA 91739-8881

      BBB accredited business seal
    • LoanDepot

      4800 N Scottsdale Rd #1000 Scottsdale, AZ 85251-7633

      BBB accredited business seal
    • LoanDepot

      1001 Warrenville Rd Lisle, IL 60532

    Customer Review Ratings

    4.09/5 stars

    Average of 1,124 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromSandra P

      Date: 04/17/2025

      5 stars

      Sandra P

      Date: 04/17/2025

      Have been working with Loan Depot since 2022, Had 3 of my mortgages with them at that time, now they have just one. :( I wish I could have had the choice to stay with them. Sold my mortgage to "Freedom Mortgage" and I am not pleased with them at all. Always very helpful and enjoy working with Loan Depot. Just applied for another mortgage and so far working with them is a positive experience. A few bumps in the road (as with any mortgage company) but overall would choose them first.

      LoanDepot

      Date: 04/24/2025

      Thank you for your feedback ******. We appreciate the positive feedback regarding your recent loan application. If you would like to discuss the servicing of your loan please reach out to your loan officer or our ************* team at ************ ******* or ****************************************
    • Review fromCarmen C

      Date: 04/16/2025

      5 stars

      Carmen C

      Date: 04/16/2025

      I just refinanced my house and the process was quite efficient and completed very quickly from the first phone call to the funding of the loan. The team assigned listened and addressed all my reservations appropriately. The overall communication process was exemplary.

      LoanDepot

      Date: 04/24/2025

      Hi ******! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
    • Review fromKenneth R

      Date: 04/11/2025

      1 star

      Kenneth R

      Date: 04/11/2025

      My loan officer, ***** **** had no clue very unprofessional wouldnt return calls in a timely manner process started almost 6 weeks ago and after paying $600 for appraisal and $185 for termite inspection I was informed that they werent able to approve the loan His manager *** ***** wasnt much better. They tell you they will call you back never return calls back to you. Its like buying a used car you go to the used car salesman he has to go to his manager manager goes to the financial manager, etc. very unorganized would never deal with them buyer beware

      LoanDepot

      Date: 05/20/2025

      Hi ******* Thank you for this review. Your experience is important to us and we take your concerns very seriously. Please reach out to our ************* team at ************ ******* or ****************************************
    • Review fromErnesto B

      Date: 04/11/2025

      5 stars

      Ernesto B

      Date: 04/11/2025

      I've had so many great experiences with loandepot. I will always stay with them moving forward.

      LoanDepot

      Date: 04/15/2025

      Hi *******! Thank you for being a valued customer. We take being your lender of choice very seriously and look forward to working with you again in the future.
    • Review fromNa H

      Date: 04/09/2025

      1 star

      Na H

      Date: 04/09/2025

      My experience with LoanDepot was extremely negative and costly. From the beginning, they were not transparent about their fees or interest rates. Their representatives provided inconsistent and unclear information, which made navigating the loan process incredibly frustrating.
      Worse yet, they made serious errors with the deed documents, which ended up costing me thousands of dollars to correct. These were mistakes on their end, yet I was left to clean them up at my own expense. They never acknowledged or compensated for their mistakes.
      To make matters even more frustrating, LoanDepot is completely unresponsive. It always took them weeks to respond to critical, time-sensitive issues, which directly resulted in additional charges and delays. Their lack of urgency and accountability only made a bad situation worse.
      In my opinion, their business practices are borderline fraudulent, and their customer service is severely lacking. I would strongly urge anyone considering LoanDepot to look elsewhere. In addition, they have had several leeks of customer data, which has resulted in customers (like myself) filing for credit monitoring.
      I do not recommend this company under any circumstances.

      LoanDepot

      Date: 05/16/2025

      Hello We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************
    • Review fromBarb C

      Date: 04/07/2025

      5 stars

      Barb C

      Date: 04/07/2025

      We had the best team, very informative, updated us with any changes. Had our closing information 24 hours ***** to closing. We even experienced a ********* outage which delayed our closing 3 hours. They updated us with any changes! I cannot thank our team enough for a smooth transition they this process of purchasing a home.

      LoanDepot

      Date: 04/09/2025

      Hi ****! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
    • Review fromMelanie L

      Date: 03/31/2025

      1 star

      Melanie L

      Date: 03/31/2025

      This company is full of thieves and liars! They charged me $3k for homeowners insurance when i already had homeowners insurance. Then instead of fixing the problem when i send them proof they just keep telling me they are submitting my documents and each time i call they tell me there isnt notes from my last call!! Stay away from this company by all means!!!

      LoanDepot

      Date: 04/10/2025

      Hi ******* -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or **************************************** Wed like to hear more.
    • Review fromDonald Z

      Date: 03/27/2025

      1 star

      Donald Z

      Date: 03/27/2025

      Dont trust them. They will ruin your credit and take your money and run.

      LoanDepot

      Date: 04/10/2025

      Hi ****** We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************
    • Review fromTamara O

      Date: 03/25/2025

      1 star

      Tamara O

      Date: 03/25/2025

      I started with a ****** search of home equity loan rates today. I entered some basic information and my email address to see the rates. I was then called over and over again until I finally answered. I explained to the *** that I was only interested in what their STARTING rates for Home Equity LOANS was. He proceeded to ask me 25 minutes worth of questions, only to tell me, oh I'm sorry, I guess we no longer offer home Equity loans. My bad. And he hung up. After that I have received no less than 7 robo calls a day, emails for docusign, and in the mail today, a full copy of my application applying for a cash out refinance of my existing loan. Keep in mind I am getting 3.29% and they want me to refinance at 7.79% and over $4000 closing costs, when all I was asking for was home Equity loan rates. Stay AWAY from Loan Depot!!! Rocket Mortgage also called me, but listened to my needs and within 5 minutes was able to give me what I was looking for. They apologized for Loan Depot's behavior and assisted me in getting OPTed out of further communications.

      LoanDepot

      Date: 04/08/2025

      Hi ****** - We are sorry we were not able to provide you with a home equity line of credit. Please contact our ************* team at ************ ******* or *************************************** to be removed from future communications.
    • Review fromJane B

      Date: 03/24/2025

      5 stars

      Jane B

      Date: 03/24/2025

      Very helpful and accomodating. They treated me as a person, not a number

      LoanDepot

      Date: 03/25/2025

      Hi ****! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.

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