Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,124 Customer Reviews
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Review fromSandra P
Date: 04/17/2025
5 starsSandra P
Date: 04/17/2025
Have been working with Loan Depot since 2022, Had 3 of my mortgages with them at that time, now they have just one. :( I wish I could have had the choice to stay with them. Sold my mortgage to "Freedom Mortgage" and I am not pleased with them at all. Always very helpful and enjoy working with Loan Depot. Just applied for another mortgage and so far working with them is a positive experience. A few bumps in the road (as with any mortgage company) but overall would choose them first.
LoanDepot
Date: 04/24/2025
Thank you for your feedback ******. We appreciate the positive feedback regarding your recent loan application. If you would like to discuss the servicing of your loan please reach out to your loan officer or our ************* team at ************ ******* or ****************************************Review fromCarmen C
Date: 04/16/2025
5 starsCarmen C
Date: 04/16/2025
I just refinanced my house and the process was quite efficient and completed very quickly from the first phone call to the funding of the loan. The team assigned listened and addressed all my reservations appropriately. The overall communication process was exemplary.LoanDepot
Date: 04/24/2025
Hi ******! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.Review fromKenneth R
Date: 04/11/2025
1 starKenneth R
Date: 04/11/2025
My loan officer, ***** **** had no clue very unprofessional wouldnt return calls in a timely manner process started almost 6 weeks ago and after paying $600 for appraisal and $185 for termite inspection I was informed that they werent able to approve the loan His manager *** ***** wasnt much better. They tell you they will call you back never return calls back to you. Its like buying a used car you go to the used car salesman he has to go to his manager manager goes to the financial manager, etc. very unorganized would never deal with them buyer bewareLoanDepot
Date: 05/20/2025
Hi ******* Thank you for this review. Your experience is important to us and we take your concerns very seriously. Please reach out to our ************* team at ************ ******* or ****************************************Review fromErnesto B
Date: 04/11/2025
5 starsErnesto B
Date: 04/11/2025
I've had so many great experiences with loandepot. I will always stay with them moving forward.LoanDepot
Date: 04/15/2025
Hi *******! Thank you for being a valued customer. We take being your lender of choice very seriously and look forward to working with you again in the future.Review fromNa H
Date: 04/09/2025
1 starNa H
Date: 04/09/2025
My experience with LoanDepot was extremely negative and costly. From the beginning, they were not transparent about their fees or interest rates. Their representatives provided inconsistent and unclear information, which made navigating the loan process incredibly frustrating.
Worse yet, they made serious errors with the deed documents, which ended up costing me thousands of dollars to correct. These were mistakes on their end, yet I was left to clean them up at my own expense. They never acknowledged or compensated for their mistakes.
To make matters even more frustrating, LoanDepot is completely unresponsive. It always took them weeks to respond to critical, time-sensitive issues, which directly resulted in additional charges and delays. Their lack of urgency and accountability only made a bad situation worse.
In my opinion, their business practices are borderline fraudulent, and their customer service is severely lacking. I would strongly urge anyone considering LoanDepot to look elsewhere. In addition, they have had several leeks of customer data, which has resulted in customers (like myself) filing for credit monitoring.
I do not recommend this company under any circumstances.LoanDepot
Date: 05/16/2025
Hello We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************Review fromBarb C
Date: 04/07/2025
5 starsBarb C
Date: 04/07/2025
We had the best team, very informative, updated us with any changes. Had our closing information 24 hours ***** to closing. We even experienced a ********* outage which delayed our closing 3 hours. They updated us with any changes! I cannot thank our team enough for a smooth transition they this process of purchasing a home.LoanDepot
Date: 04/09/2025
Hi ****! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.Review fromMelanie L
Date: 03/31/2025
1 starMelanie L
Date: 03/31/2025
This company is full of thieves and liars! They charged me $3k for homeowners insurance when i already had homeowners insurance. Then instead of fixing the problem when i send them proof they just keep telling me they are submitting my documents and each time i call they tell me there isnt notes from my last call!! Stay away from this company by all means!!!LoanDepot
Date: 04/10/2025
Hi ******* -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or **************************************** Wed like to hear more.Review fromDonald Z
Date: 03/27/2025
1 starDonald Z
Date: 03/27/2025
Dont trust them. They will ruin your credit and take your money and run.LoanDepot
Date: 04/10/2025
Hi ****** We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************Review fromTamara O
Date: 03/25/2025
1 starTamara O
Date: 03/25/2025
I started with a ****** search of home equity loan rates today. I entered some basic information and my email address to see the rates. I was then called over and over again until I finally answered. I explained to the *** that I was only interested in what their STARTING rates for Home Equity LOANS was. He proceeded to ask me 25 minutes worth of questions, only to tell me, oh I'm sorry, I guess we no longer offer home Equity loans. My bad. And he hung up. After that I have received no less than 7 robo calls a day, emails for docusign, and in the mail today, a full copy of my application applying for a cash out refinance of my existing loan. Keep in mind I am getting 3.29% and they want me to refinance at 7.79% and over $4000 closing costs, when all I was asking for was home Equity loan rates. Stay AWAY from Loan Depot!!! Rocket Mortgage also called me, but listened to my needs and within 5 minutes was able to give me what I was looking for. They apologized for Loan Depot's behavior and assisted me in getting OPTed out of further communications.LoanDepot
Date: 04/08/2025
Hi ****** - We are sorry we were not able to provide you with a home equity line of credit. Please contact our ************* team at ************ ******* or *************************************** to be removed from future communications.Review fromJane B
Date: 03/24/2025
5 starsJane B
Date: 03/24/2025
Very helpful and accomodating. They treated me as a person, not a numberLoanDepot
Date: 03/25/2025
Hi ****! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
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