Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,124 Customer Reviews
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Review fromJames B
Date: 03/22/2025
2 starsJames B
Date: 03/22/2025
Profiteer, they made $25000 on a $20000 loan on a disabled veteran.
LoanDepot
Date: 03/25/2025
Hi ***** We take your feedback very seriously and would like to investigate further. Please contact our ************* team at ************ ******* or *************************************** at your earliest convenience.Review fromCathy M
Date: 03/16/2025
5 starsCathy M
Date: 03/16/2025
I have been very pleased with the service given me by Loan Depot in regards to my home refinance. **** ****** is extremely knowledgeable, conscientious and friendly. He is not happy unless he has taken care of his clients needs. He goes up and beyond! I would refer Loan Depot, specifically **** ****** to anyone. Great job!LoanDepot
Date: 03/25/2025
Hi *****! Thank you for the kind words. Were so happy to hear that you had a great experience with **** and loanDepot. If you need anything in the future, please let us know. We appreciate your business!Review fromEssie M
Date: 03/14/2025
5 starsEssie M
Date: 03/14/2025
I really enjoyed working with all the people at LoanDepot. They were very informative and kept us updated on every step of the process. I will definitely recommend them to others.LoanDepot
Date: 03/17/2025
Hi *****! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.Review fromMakenson G
Date: 03/11/2025
5 starsMakenson G
Date: 03/11/2025
We had a no from better mortgage and Loan Depot took our application within 2 weeks of closing and got us to the closing table on time. **** and her team were really amazing to work with, and they do care about you and show passion to work with you.LoanDepot
Date: 03/17/2025
Hi Makenson! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.Review fromRebekah K
Date: 03/10/2025
5 starsRebekah K
Date: 03/10/2025
****** at LoanDepot is a true professional! He is detail-oriented and possesses a wealth of knowledge that he shares in an approachable manner. These qualities instilled confidence and calm as he guided us through the home mortgage process. We are very grateful for his support. I have already recommended him to others and shared how much we appreciated his spreadsheets and the insightful conversations we had about the numbers and limits involved. Understanding these limits provided us with a sense of safety and confidence in our purchasing decision!LoanDepot
Date: 03/11/2025
Hi *******! Thank you for the kind words. Were so happy to hear that you had a great experience with ****** and loanDepot. If you need anything in the future, please let us know. We appreciate your business!Review fromSusan G
Date: 03/08/2025
5 starsSusan G
Date: 03/08/2025
Excellent loan officers. They will get you where you need to go. Very experienced and knowledgeable. Give them a try.LoanDepot
Date: 03/10/2025
Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.Review fromKathleen D
Date: 03/08/2025
5 starsKathleen D
Date: 03/08/2025
**** ********* and **** ********** answered all my questions, were extremely responsive, and ensured I was kept up to date along the way. Beyond grateful for them for making this a seamless process. My relator at first advised me to go with a local company but from the beginning I felt very comfortable with ****. The first interaction my relator had with ****, my realtors reservations went out the window and he knew I was in good hands.LoanDepot
Date: 03/17/2025
Hi ********! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.Review fromKaren N
Date: 03/07/2025
1 starKaren N
Date: 03/07/2025
We mail our payment weeks in advance for our house payment and continue to get late payment fees when all our other payments we mail out at the same time are received in a timely manner. I believe LoanDepot holds check payments just so they can charge the fee. I called to have the fee removed and was told unless i have a tracking number for the check mailed they will not remove the fee. We also called and made a payment over the phone once we saw the check had not cleared on time and asked for them NOT to cash our check, but of course they did and we received and overdraft fee with our bank. LoanDepot is not consumer friendly and i would like to know if anyone else has had the same problem.LoanDepot
Date: 03/17/2025
Hi ***** -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or **************************************** Wed like to hear more.Review fromTRENT M
Date: 03/04/2025
1 starTRENT M
Date: 03/04/2025
I refinanced my house with LoanDepot in 2024. Unfortunately, they have been grossly incompetent. They lost the first payment that was eventually located 2-3 months later and credited to my account. The customer service agents were extremely rude throughout that process. In January of 2025 they failed to make my insurance payment out of my escrow and notified me that I did not have insurance. February 25, 2025, LoanDepot sent a letter stating they RETROACTIVELY bought insurance for my account for the "gap in coverage". When contacting them to ask about how one can buy insurance retroactively, 1) ****, the agent, stated LoanDepot did not even have a phone for me on file. 2) I asked to be transferred to a supervisor, ***** *********, who explained that the insurance was bought RETROACTIVELY for the time period of January 1-23, 2025 at the rate of $284.05 because it is policy to have insurance. Interesting how the company bought insurance for the past and how a claim could be filed for that period--say I had a car accident and didn't have insurance. I couldn't all of a sudden buy insurance and file a claim for that accident. Very suspicious activity. I did speak with manager ***** who stated he would try to rectify the situation if he can.POOR COMMUNICATION, GROSS INCOMPETENCE, LOUSY CUSTOMER SERVICE, QUESTIONABLE PRACTICES. This has not been a positive experience. Using another company is probably wise.LoanDepot
Date: 03/10/2025
Hi ***** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our ************* Team at ************ ******* or *************************************** so that we can discuss your situation further. Thank you!Review fromChris L
Date: 03/04/2025
5 starsChris L
Date: 03/04/2025
My loan officer ***** *. was amazing! He was responsive, knowledgeable, and helped guide me through the entire process. Everything happened exactly the way he said it would, and when he said it would. He made the process as easy as it could be, and I will definitely use him again in the future!LoanDepot
Date: 03/10/2025
Hi *****! Thank you for sharing your great experience with us. We will share your kind words with ****** Please keep us in mind for any future lending needs.
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