Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,124 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCynthia B
Date: 03/04/2025
5 starsCynthia B
Date: 03/04/2025
Loan Depot is by far the best loan company. Their Loan Officers listen to you and step up to meet your needs. I have refinanced my home with them twice now and had my original home loan with them. I have never been disappointed! A company you can trust.
LoanDepot
Date: 03/10/2025
Hi *******! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.Review fromTonya R
Date: 03/03/2025
5 starsTonya R
Date: 03/03/2025
Great people to work with on a loan fast very friendly very professional make you feel like familyLoanDepot
Date: 03/10/2025
Hi *****! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.Review fromWilma E
Date: 03/02/2025
5 starsWilma E
Date: 03/02/2025
Loan Depot is a great company to deal with. Great personnel that guide me all the way till we are done with the loan.LoanDepot
Date: 03/10/2025
Hi *****! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.Review fromLucille A
Date: 02/28/2025
5 starsLucille A
Date: 02/28/2025
I had heard of this company, but never experienced any business with them. I am very pleased that I got the opportunity to work with LOAN DEPOT.LoanDepot
Date: 03/10/2025
Hi *******! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.Review fromDiane S
Date: 02/27/2025
5 starsDiane S
Date: 02/27/2025
Very easy to work with; understanding and patient when helping me through the process.LoanDepot
Date: 03/10/2025
Hi *****! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.Review fromPJ T
Date: 02/27/2025
5 starsPJ T
Date: 02/27/2025
I have worked with **** two times and each time he has gone well beyond my expectations. Completely amazing.LoanDepot
Date: 03/10/2025
Thank you for your feedback **!Review fromSeth V
Date: 02/27/2025
1 starSeth V
Date: 02/27/2025
This company WILL NOT stop harassing me and calling me. The same person keeps saying they have different names in the voicemails and the number they can offer for a loan is different every time. They call and I answer and nobody speaks and then they hang up.LoanDepot
Date: 02/28/2025
Hi **** Please contact our ************* team at ************ ******* or *************************************** at your earliest convenience and we will add you to our do not contact list.Review fromBruce D
Date: 02/23/2025
5 starsBruce D
Date: 02/23/2025
Excellent service. Honest and clear explanations for all questions at any point. Patient explication of all steps in the process kept the transaction smooth.LoanDepot
Date: 02/28/2025
Hi *****! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.Review fromNeely R
Date: 02/22/2025
5 starsNeely R
Date: 02/22/2025
Great to work with. Honest people. I will say they are very helpful and I am glad to have them working on my refinancing.LoanDepot
Date: 02/25/2025
Hi *****! Thank you for the positive feedback. Your review will be shared with the loanDepot team. Keep us in mind for any future lending needs!Review fromJul A
Date: 02/21/2025
1 starJul A
Date: 02/21/2025
As an insurance agent, Loan depot is the worst mortgage company I have to work with! They are terrible about getting premiums paid timely and you have to submit documents to them multiple times before they actually process them. All the while they send out threatening and harassing letters to the borrower. If I could give zero stars to this company I wouldLoanDepot
Date: 02/25/2025
Hi JA We appreciate customer feedback that helps improve our service. Please reach out to our ************* team at ************ ******* or *************************************** so that we may help you with the issue.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.