Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,116 Customer Reviews
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Review fromJessena S
Date: 03/28/2023
5 starsJessena S
Date: 03/28/2023
I recently closed a loan with Loan Depot and was very pleased with the entire process. It was the best loan process that I have every experienced and I have done many. ******** my loan officer was very attentive to all my needs, I felt like I was her only client. I would recommend Loan Depot with out any reservations.
LoanDepot
Date: 04/06/2023
Hi *******! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.Review fromPaul M
Date: 03/27/2023
5 starsPaul M
Date: 03/27/2023
They answered my needs with a competitive offer and made process easy.LoanDepot
Date: 04/05/2023
Hi ****! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.Review fromTiffany B
Date: 03/27/2023
5 starsTiffany B
Date: 03/27/2023
Overall great experience with ***********************************, *************************** First time buyer and I would use them again in the future. Very smooth process.LoanDepot
Date: 04/05/2023
Hi *******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.Review fromGerald M
Date: 03/23/2023
5 starsGerald M
Date: 03/23/2023
Excellent company work with; extremely professional and knowledgeable regarding the refi process.LoanDepot
Date: 03/24/2023
Hi ******! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.Review fromDana R
Date: 03/21/2023
1 starDana R
Date: 03/21/2023
Loan Depot made a promise to me that they would cover or credit the ****** appraisal fee and for a month and 8 days I asked why the appraisal fee/or no ****** credit was not showing on my loan estimate or closing disclosures. And a manger named ****** from loan depot finally on contacted me on March 8,2023 at 4:43 pm. I was closing March 10,23 at 2:30 pm He said he reviewed everything n found that yes I was promised that and my loan officer miscommunicated with me and lead me to believe that yes loan Depot was either paying my ****** appraisal fee/ crediting me the ****** off my closing costs. But he did care that a loan officer who works for and represent loan Depot and straight out lie, promise something to the customer and with a day before closing just tell the customer. Sorry we lied to u for over 1 month n 8 days just so we could get your business but now with like a day before closing sorry we know we lied to ************* you. But now we r not going to honor our word. Even though we know for a fact what your loan officer ********************* ********************* (whos my loan officer ******** both lied and mislead youLoanDepot
Date: 03/24/2023
Hi **** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our ************* Team at ************ ******* or *************************************** so that we can discuss your situation further. Thank you!Review fromHarry W
Date: 03/19/2023
5 starsHarry W
Date: 03/19/2023
Great company, professional and experienced people who are passionate about their business and work. All thumbs up.LoanDepot
Date: 03/24/2023
Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.Review fromTherease V
Date: 03/17/2023
1 starTherease V
Date: 03/17/2023
Horrible service and they treat you like they are in car sales. Talk everything up and make big promises, pull credit twice for no reason. Then can't do the loan.LoanDepot
Date: 03/24/2023
Hi ******** We take your feedback very seriously and would like to investigate further. Please contact our ************* team at ************ ******* or *************************************** at your earliest convenience.Review fromChristina R
Date: 03/13/2023
5 starsChristina R
Date: 03/13/2023
They got me my loan asap just like promised. I definitely would use them again.LoanDepot
Date: 03/24/2023
*********************! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.Review fromGeorge T
Date: 03/13/2023
3 starsGeorge T
Date: 03/13/2023
The company needs better service. The customer service reps promises you that they can help you even you tell them the credit situation. Then they want credit checks which of course will lower your score more. We already have the property financed with them, then they tell you, we cannot do it. Sorry.LoanDepot
Date: 04/05/2023
Hi ******! Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs.Review fromJaime J
Date: 03/13/2023
5 starsJaime J
Date: 03/13/2023
***** was great in the entire process. This is my first home buying experience and he has answered every question, communication has stayed open and I never felt left in the dark. This experience has been great the entire way through!LoanDepot
Date: 04/05/2023
Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
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