Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,120 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTammy G
Date: 01/31/2023
5 starsTammy G
Date: 01/31/2023
They were friendly, fast and kept in touch with me every step of the way.
LoanDepot
Date: 02/01/2023
Hi *****! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.Review fromGeorgetta G
Date: 01/30/2023
5 starsGeorgetta G
Date: 01/30/2023
**** and his team were very professional in getting my second refinancing approved. Thanks Loan Depot *****************************LoanDepot
Date: 02/01/2023
Hi *********! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.Review fromMollie J
Date: 01/30/2023
5 starsMollie J
Date: 01/30/2023
Loan Depot staff was easy to work with. Great customer service from ******* and ****. They made the paperwork process quick and efficient. They kept me informed from the time we started the loan process through to closing escrow. Thank You Loan Depot!!LoanDepot
Date: 02/01/2023
Hi ******! We are happy to hear that our team was able to exceed your expectations. We work hard to ensure that your financial needs are met. Please reach out if we can assist you further.Review fromEARL L.
Date: 01/30/2023
4 starsEARL L.
Date: 01/30/2023
The total process took longer than necessary, and some of the information I had to supply was also unnecessary. However, overall they were fairly good in getting things completed. I wish I could have gotten a lower interest rate. We shall see how all this works out. Sincerely,***********************!!LoanDepot
Date: 02/01/2023
Hi ****! Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs.Review fromBradley H
Date: 01/30/2023
5 starsBradley H
Date: 01/30/2023
****** was awesome to work with. She never sugar coated anything and what she said she was going to do she did. Wonderful to work withLoanDepot
Date: 02/01/2023
Hi *******! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.Review fromkiler r
Date: 01/30/2023
5 starsThey did the impossible, our loan was done quickly and without any long waiting in between.Review fromKaren J
Date: 01/30/2023
5 starsKaren J
Date: 01/30/2023
Very easy to work with. Always returned my emails/phone calls in a timely manner. Very polite and professional. Would definitely work with again.LoanDepot
Date: 02/01/2023
Hi *****! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.Review fromJerome K
Date: 01/30/2023
5 starsJerome K
Date: 01/30/2023
Very thorough, patient, knowledgeable mortgage company during my recent refinance transaction with them. The lender and ****** Financial Advisor were excellent.LoanDepot
Date: 02/01/2023
Hi ******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.Review fromDave G
Date: 01/30/2023
5 starsOverall great experience from start to finish, including round the clock support whenever i had any questions or concerns! LoanDepot was a great experience and I highly recommend them for your mortgage needs.Review fromSheila B
Date: 01/30/2023
5 starsSheila B
Date: 01/30/2023
They were so fast. They had a since of urgency and when I had questions they made sure I understood and worked with me in every way. It was impressive.LoanDepot
Date: 02/01/2023
Hi ******! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.