Complaints
This profile includes complaints for E Mortgage Capital's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 70 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in the process of inquiring with my ************ about my Home Equity options, and despite me never having heard of or interacted with him in any way before, ******************************* from E Mortgage Capital sent me a quote with a message with the wording "Hi ****, I've put together a quote based on today's pricing based on the information provided[...]", and gave me two options of rates and aske me which one I want.This is EXPLICITLY and OVERTLY worded to PREY on people who may not have noticed it is from someone they have NOT interacted with "today" and have NOT explicitly "provided" information to.Those two words, "today" and "provided", are intentionally selected by E Mortgage Capital and ***************************** to TRICK people in to engaging with them. Additionally, them giving two options and asking the recipient to choose one with follow-up texts builds a sense of urgency to further trick people.All classic phone and internet scam techniques.This is a shameful and deceitful way to get people's attention and money, and it needs to stop.
Business Response
Date: 03/15/2024
Thank you for bringing this to our attention, this solicitation was part of a campaign of leads purchased from a credit bureau of consumers who are shopping for a mortgage. The advertising agency that put this together did not run this by compliance per our company policy and will be ended immediately.Initial Complaint
Date:12/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keeps calling meBusiness Response
Date: 04/02/2024
We have added ************** to our internal do not call list.Customer Answer
Date: 04/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:10/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company somehow got my information and has various people and numbers contacting me by calling multiple times a day and texting me. They are running my credit information and won't stop. I have not been able to block them from contacting me.Business Response
Date: 10/24/2023
I have added ********************** number to our internal do not call list. I can assure her that we have not run her credit report. Most likely trans union has sold her number as someone interested in a home loan and there are probably 20 different companies that are calling her. Additionally, I have no way of knowing if it even our company that is calling as there a several companies with a similar name to ours. I have left her a number to reach out to me if I can be of further assistance.Customer Answer
Date: 10/26/2023
Better Business Bureau:
The company still contacted me after what I asked for was to stop contacting me. He said he didn't even know if it was his company calling and texting me from different numbers, after I told them to stop. Where did I get their info then lol! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:09/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company won't stop calling me. I have requested to add me to their do not call list. I get 3 to 4 phone calls every day for the last 5 months or more. I like them to stop calling my phone number! I do not need their services. I'm being harassed with daily phone calls please stop.Business Response
Date: 10/09/2023
Hi ****,
We're sorry that you are getting unsolicited calls. Since we don't have your information we would suggest opting out at this link **********************************************; Also we want to point out that there are outside unaffiliated entities soliciting consumers masquerading to be part of E Mortgage. Please opt out at the provided link and we will including you on our internal DNC.
Thank you.
Customer Answer
Date: 10/10/2023
I have already opted out and the calls will not stop to date. I have spoken to someone at your firm and was told this would stop but it hasn't I continue to get calls everyday from an automated call system. This is an internal problem that you guys are unable to stop your automated system from calling me. If I call back the number I get called from it hangs up so I can't talk to the person and request to stop. It has been confirmed that the agents that call me everyday and leaves voice mails work at your firm. They are on your website here is a link to their profiles on your site! Your calls come from this number ************ please look into it and figure out how to stop the phone calls. It is harassment and I'm tired of it. I have tons of voice mails clearly stating the names below and "from e Mortgage Capital" All I'm asking is to stop the phone calls why is that so hard to do? I can change my phone number but why would I do that? I will continue to leave reviews about my true personal experience unless you stop 100% I'm also looking into filing a formal complaint with the **** and the attorney general. I don't want to do this but you guys are forcing me to. I need a solution! You said you don't have my information so here it is *************************** you keep calling this my number which is ************ please don't call this is for your information only! Any solutions I want them here with the BBB.
***********************************
Loan Officer
**** #**********************************************************************
Also ****
***********************
Division Manager
**** #************************************************************
Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company representative calls every day, even though I blocked the number. I am a senior and I consider this is harrassment.Business Response
Date: 08/14/2023
Dear *******,
We take these requests very seriously and are happy to add you to our internal Do Not Call List. The phone number that you listed in the complaint is missing a digit (916-940-787). We checked our call records and don't have record of that phone number being called but again we would be happy to add you to our DNC list. If you could provide us with the missing phone # digit we will get that done for you ASAP.
We appreciate you.
Initial Complaint
Date:08/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NON stop calls from multiple #'s to my business phone asking for someone that has never worked for me. The associates are very rude and disrespectful.Business Response
Date: 08/02/2023
Based on the compliant I have no idea if the calls are even from our company. I need the names of the associates as there are several companies with a similar name to ours.Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never contacted these people but they will not stop calling my phone from numerous numbers even though I have ask them to stop calling me. They leave me at least 10 voicemails a day.. I have had enough..Just want them to stop please...This has been going on since April 2023.Business Response
Date: 07/12/2023
We have added this number to our do not call list. Please understand that there is more than one company that uses E Mortgage in their name and also the credit bureau's sell phone numbers for potential mortgages to numerous mortgage companies so many of these calls may be coming from many different mortgage companies. If you get another call, please ask for a full name and NMLS# and contact us at ************ and if they do indeed work for us they will be dealt with.Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** calls and messages (multiple per day) despite never seeking this company's business in the first place. I have blocked the number, but now it is filling up my voicemail.Business Response
Date: 06/23/2023
We apologize and will remove the complainant's number from our system. we cannot guarantee other mortgage companies will not be calling during that time frame. please note there are multiple companies under the name E Mortgage and we are often confused.Initial Complaint
Date:06/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Non stop phone calls and voice mails, despite asking them to stop, blocking them, and registering to the do not call list.Business Response
Date: 06/16/2023
We apologize and will remove the complainant's number from our system. The Do not call registry takes 90 days to kick in and we cannot guarantee other mortgage companies will not be calling during that time frame. It is our desire to be good to our customers and to the public at large.Customer Answer
Date: 06/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continually calling from multiple numbers and sending texts all within a few hours. Not sure why they are so relentless or why they are calling me to begin with. Cant block the #s because then they just call from another one.Business Response
Date: 04/19/2023
We will remove the phone number from our database, please not there are multiple companies under the name E Mortgage and we are often confused.
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