Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto Rooter has 30 locations, listed below.

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  Roto Rooter

  47 Discovery Ste 250 Irvine, CA 92618-3206

• 

  Roto Rooter

  20542 Plummer St Chatsworth, CA 91311-5109

• 

  Roto Rooter

  PO Box 368 Clovis, NM 88102-0368

• 

  Roto-Rooter

  8930 Center Ave Rancho Cucamonga, CA 91730-5328

• 

  Roto Rooter

  3989 Market St Ventura, CA 93003-5616

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Review - Roto-Rooter I am beyond frustrated with the unprofessionalism and incompetence of Roto-Rooter. This has been one of the most disorganized experiences Ive ever had with a service provider.On January 24 at 7 AM, my sprinkler line cracked due to extreme cold. I called several companies and chose Roto-Rooter solely based on their promised 2 PM ***. After waiting all day, I was informed that 2 PM was actually a 2-6 PM windowwhich I was never told upfront. By 9 PM, after six calls, a so-called "water mitigation crew" arrivedsmelling like weed, using phone flashlights, and barely doing anything. Meanwhile, the plumber never showed up, despite my multiple confirmation calls. I was lied to about why, first being told I didnt confirm the appointment (which I did), then later told he had a family emergency and took my request off the schedule without notifying dispatch. After 14 hours of waiting, they sent another plumber, who looked at the pipe for 20 seconds and told me they dont even work on sprinkler lines.The water mitigation crew was painfully slow, taking three nights to remove one wall and part of the ceiling. While doing so, they knocked off a cap from the sprinkler line, flooding a new area and costing me $400 in repairs and another full day without water. A week later, an inspector confirmed they hadnt even finished the required work, yet no one followed up.I spent weeks calling supervisors and agents, only to be ignored. Farnom, a supposed supervisor, promised a follow-up and never responded. My garage is still torn apart, my insurance claim is stalled, and I still dont have an estimate for the damages caused by their crew.This company has zero accountability. I demand immediate action, or I will escalate this to corporate, legal action, and every review platform possible. Avoid Roto-Rooter at all costs.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are dishonest scammers. They quote 4-6x what any other provider does and when you're intelligent enough to know that and tell them to go away, they charge you a "trip fee". This is a dishonest business run by dishonest people.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were having issues with a clog in our main kitchen sink. Water was pouring very slowly down the drain and then anytime we would run our dishwasher water would clog to the top of the sink and would not drain. Because the water would not drain, we had to use a personal shop vac to drain the water in our sink. We called Roto Rooters to fix this problem. They came out to our house to do an inspection to quote us a price for $99. They assured us they could fix this problem then proceeded to snake our drain for 6 hours. After they were done the water was still flowing slowly down the drain. Shortly after they left, we ran our dishwasher to test the quality of their work, and our sink then proceeded to overflow again. I called them in the morning to inform them that our issue was unresolved by their work. They then tried to charge me $99 for another inspection fee then they were wanting to charge us the same exact price for another day of failed work. We then called another plumber in town who was able to resolve our issues in a bout a little over an hour and for under half the price. They failed to do the job that we paid them to do, and I do not feel we should have had to pay them for failed work.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home 2 sum pumps failed in November 2023. We hired Roto Rooter to replace them . They assured us that the pumps will be replaced with new pumps and they will last us for 10 years that is the general age of the pumps. They completed the job in 2023, but the pumps never worked properly. We kept calling them to fix the issue. One pump completely gave up after 6 month and second died in october 2024. Eventually roto rooter told us that the electric system was not working but the pumps were in pristine condition. We hired the electrician to fix but the electrician cannot find any problem to fix. We decided to get a second opinion fron Tucson Plumbing and they told us the pumps were dead and intially they were the wrong pumps for the job and also they were not brand new.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday I called ROTO ROOTER's customer ********************** regarding a valve. I was advised the guarantee from the service repair has expired. That person also advised to me the amount I paid, the date of the service repair and what the tech wrote on the ticket. Today, I had another plumbing company come out and I was advised that the valve that was replaced by ROTO ROOTER is NOT working and is a faulty part. I called over to ROTO ROOTER ************ and requested to talk to a manager. I was then transferred to a *** ****. After speaking to *** ****, he advised that he will call me back with the information I was asking for. Before I disconnected the line, I asked *** **** can he transfer me back to the main b/c I needed the information regarding the repair ticket. *** **** advised me to call the number I called b4 I got to him. I called the number back and I was transferred a person, and he advised that he was the general manager (***, I think) and that he makes the final decision. After going back and forth with this general manager who advises that he makes the final decision, for over 15 mins he was very rude, unprofessional, lacks in communication skills as well as listening skills. This person was very sarcastic, argumentative and aggressive. This person also advised if I would like to have someone come out to do the repair, he can send a tech. I advised "REALLY??" I will never have this company come out to my home ever again.He advised that the call is recording which is great I hope someone can listen. If the two calls were recorded, I would like to have the call reviewed regarding everything I experienced for today.

• Initial Complaint

  Date:10/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  roto router handled my claim with allstate and water damage to my house. they gave me an estimate of what I would receive for damages. they tore out my bathtub and surround tub,flooring in spots in kitchen, dining room. insurance did not cover any of that so I'm left without a shower or flooring. they broke their promise to me. I've been almost a year without a shower. l had to join a gym to get a shower.i am a senior, handicapped, have to drive 10 miles to gym without a dependable car. I only received one 6th the amount roto router estimate said I should receive. shouldn't they do the right thing by me and fix the problem? I would deeply appreciate it. thanks

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, 8/3, my kitchen sink was stopped up and the water wouldnt properly drain. I reached out to Roto Rooter. They sent a tech who used a commercial snake to fix the drain. The snaking noisy and the vibrations shook the walls. However, the water appeared to be draining properly. The next day, the water from my kitchen sink was draining downstairs into the kitchen of my landlord. I immediately contacted RR and explained the situation. The *** I spoke with asked to speak with the landlord because of liability issues. I gave my landlords grandson the phone and he gave permission for them to come. A tech was sent out who sort of acknowledged that it was their fault, but that he couldnt really do anything as it wasnt at his level. Of note, he did say that because of their hold harmless clause they couldnt be held liable. My husband explained that was only if there had been pre-existing damage and they caused new damage. *** *., a specialist, arrived a few hours later but was unable to do ***air because of asbestos concerns. I asked *** for his card and the name of the original techs supervisor, who he said was *** ** I called the office number but it gave no clear extension for **** I ended up calling their dispatch twice to connect us to him. On Thursday, 8/8, *** emailed me that he was going to send a plumber to the location the next day and that due to the buildings age they had to test the dry wall before opening due to the asbestos, and that the plumber would go over the ***air. In the meantime, I couldnt use my sink. It was pretty inconvenient. The plumber came out on the 9th and quoted my landlord for the ***air. Plumbing was ***aired but not by RR. I contacted *** twice to ask for a refund. No response to this date. Photos show the tech broke through a corner piece of a pipe, twice apparently, which led to the issues. It didnt seem that the tech had much experience with using the snake.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Roto-Rooter yesterday and they come over and unclog the kitchen sink in the unit 904, the residents are calling because still clogged and backing up, I called they said they will send a technician, it was 7:50pm I waited for almost 3 hours they call me and said the technician is heating your way, he will call you when he gets there, thank they called at 10:49pm to tell me that the technician is not gonna make it today until tomorrow while the apartment is getting flooded with that smelly water

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - The company engaged in predatory practices by damaging my plumbing and then charging me to fix the damages which constitutes a breach of contract. I had to hire a separate plumbing company to fix the issues they caused. - Secondary plumbing companies let me know that Roto-Rooter in fact damaged my pipes rather than fixing them.- They're work caused flooding to my bathroom for which they made no offer to recompense. - Their plumber at the site illegally charged me personally and off the books which is essentially tax evasion and said he does this all the time.I have documentation and proof of all of the above. I also am taking the company to small claims

• Initial Complaint

  Date:08/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the services provided by rotor rooter. When I first called for a quote, I was told that the price would be significantly cheaper than the $13,329 that we ended up paying with credit cards. This has caused a significant financial hardship on my family. We were forced to pay the full amount due to rotor rooter's threat to put a lien on our house and take us to court. This experience has put a strain on my family and I believe we deserve to be reimbursed at least half of the payment since we were misled about the cost. I request that rotor rooter takes responsibility for their actions and provides us with the appropriate reimbursement.