Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto Rooter has 30 locations, listed below.

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• 

  Roto Rooter

  47 Discovery Ste 250 Irvine, CA 92618-3206

• 

  Roto Rooter

  729 W 1390 S Salt Lake Cty, UT 84104-1640

• 

  Roto Rooter

  4747 Viewridge Ave STE 200 C/o BBB of San Diego San Diego, CA 92123-1688

• 

  Roto Rooter

  201 N Brand Blvd # 2226 Glendale, CA 91203-3588

• 

  Roto Rooter

  111 W Ocean Blvd # 417 Long Beach, CA 90802-4622

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my mitigation completed on 6/28. Paid the balance I had to pay which was *****. I have been calling and texting for over a month now trying to get a break down of everything that was done and charged so I can send it to my insurance company. I have still yet to receive this. The correspondence is horrible. When I first called the office and asked for it they said it will take two weeks. Its actually going on 5! Im not understanding how hard it is to say everything that was done? I feel like its because I was overcharged. But it definitely wasnt ***** worth of work completed! The workers that came to my home were great. Everything else a complete zero! Me and my husband are truly disappointed!

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know for a fact that Roto Rooter RotoCoLLc is terrible from the inside out. They don't care about their employees or customers. They send inexperienced plumbers to do jobs they don't know how to do. They charge 3 times the amount of the going rate. They lie about coupons they will honor. They really are charging 3 times the mark up. The Corporate comp[any that bought out *** is terrible and have the corporate office and all branches have these shady branch managers that don't even know anything about plumbing. They will manipulate you into something you don't need always to try and make a sale. BEWARE

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/24/24 We already bought a Seal with ring but could not get it to stay on the toilet.Tech came quoted $450 took our credit card info and left for almost 2 hours. I called to cancel service but he was already just getting back to our house as I was on my way home from work. It took Him 15 minutes to do and used our bolts and only purchased a $20 wax ring.Charged us $450 and said he would take $100 off since we had a coupon.He did not, after looking at receipt. I called that evening and the next day, finally spoke to a manager named *********, ID # ****. She was very rude to me on the phone argued that the job is usually $ 550 even though I tried to tell her we were only quoted $ 450 and the $100 was not removed. This is some shady stuff going on. He used our Bolts that I just purchased when I bought it off Amazon. I want a $100 credit as promised with coupon. and they need to rethink the manager status of how they allow them to speak to the customers this way. After I told her she was being recorded she got very quiet.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had rain water come into basement in April after the heavy rain we had, I discovered water in our basement so called ****************** they advised us to call Rooter Roter, I was told they would be out the next day but the inspector or whatever he his position appeared at 10:30 that night, the next day they sent their plumber after $385.00 later he claimed we had to dig up the concrete floor, the next day the water was gone. The mitigation team came out and did things that they never asked our permission, *** had several contractors come in and told us that what they did was totally unnecessary, they destroyed our finished basement, the invoice they sent had things listed they claimed they did was all lies. The insurance company told them that they sent us money that they didnt now Rooter Roter is threatening me with putting liens on our home and numerous other complaints. Im filing a complaint with the Delaware ************************ also. I am also looking into getting an attorney but I just had knee replacement surgery so money is tight, we were planning on selling our home but now on hold due to this issue.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called our local ********************************** on 6/18/24 to unclog the main sewer line in our house. The tech came out and snaked the line ***** feet to the street and said he could not find the stoppage. He had a supervisor come our with a camera. The supervisor snaked the camera into the pipe and then said he couldn't get the camera past about 6 feet through the sewer pipe. I asked him why the snake could go into the pipe ***** feet but the camera could not. The tech made up the excuse that the camera line was bigger than the snake line, which was not true. We were then told in order to have them clear the line, we would have to pay $1800 for a water blaster, which could flood our basement or break the sewer line or we could pay $8600 to have them dig the area outside where the camera stopped to fix the obstruction and make some kind of access. We told them we would see what our plumber thought.Our plumber referred us to someone who cleared the line in about 2 hours and charged us $367, after we paid Roto Rooter $479.81 for trying to sell us something we did not need.They also did not honor the $100 discount coupon which I had. They are definitely a scam, and it's not worth the hassle of suing them. And I think they know this.

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a plumber come out to look at a pump issue in my apartment complex. On the phone the receptionist made no mention of a service charge for a quote. Once the guys arrived, they let me know that there would be a service fee just for them showing up. Rather than assessing the job, and telling me how much it would cost they pressured me into signing right then and there to get the work done on the spot. (assuming they are trying to prevent people from shopping around and realizing how much more they are charging than others) Me being an idiot, signed the document thinking it would be like $100 or something, and then he hits me with a surprise $400 charge just for the inspection. Granted, that would go away if we hire them for the job, but now if I choose to go with a different plumber with a lower quote I'm out an extra 400. I had the plumber call his manager and the answer was essentially "you learned a ****** today tough luck" I realize I made a mistake here by signing, but these guys are clearly out to take as much money from their customers as possible and WILL manipulate you to sign for things before you should and WILL obfuscate hidden charges until after you've signed.

• Initial Complaint

  Date:05/22/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/23 ***************** has placed a mechanical lein on my home. They are attempting to get me to pay for services that wasn't approved. After my insurance claim was denied they attempted to charge me for destruction of a room that was not approved by me. The repair of their actions will far exceed the cost they claim I owe for a 1/2 day of carpet removal.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2 the sump pump did not work and the basement was flooded with water at **********************************************************************************. I called Roto-Rooter and they replaced the sump pump and did the cleanup on 4/3. In the process of the cleanup they said they would be leaving fans around the basement as part of the process to dry things out. The fans were there from 4/3 to 4/8. I met they on 4/8 and they removed all the fans. But after they left I went down in the basement and saw that they had unplugged the freezer where they had plugged in a fan. Because they unplugged the freezer it destroyed the food that was in the freezer. This is a rental property and the tenants food was destroyed. I reimbursed the food damage in the amount of $145 to the tenant.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Roto-rooter to come out and fix a broken main water pipe. Initial call was placed about 8:15 AM. On connecting, Roto-rooter despatch (?) was provided the information requested and we were informed that a scheduler would call within 1 hour to provide us with the plumber details etc. Since we did not hear back after over 2 hours, I called back to check on status. This process was repeated several times over the day, when they changed plumber (3x) /timing etc. Finally after multiple calls and re-schedulings, the techs showed up at about 8:30 pm. They provided an estimate for the work and requested that we sign authorize the work order. They indicated that they could wrap up the work quickly so that we could have water that night. At 9:30 PM, they stopped work since they had to procure a part from ********** to but returned with the incorrect part. So work had to be stopped and they were to come back next morning. They came in at around 9:30 AM the next day, since they had to stop and purchase the part needed and proceeded to fix the broken pipe. After they fixed the broken pipe, they indicated that they would need to come back next day (minimum of 12 hrs) for the "glue" to cure, and could not open the water till then. This was entirely new information at this point. We got into a discussion and we requested that they fill up the hole and we would turn on the water later which they refused. They indicated that if they did that, the warranty would be void and we agreed that it was ok to do so. Unfortunately, they decide to leave anyway, without finishing the job indicating that we refuse to pay-no invoice was provided. We never received an invoice. Instead, we have been contacted by a debt collector to collect a debt owed. The amount of the collection was more than 2x that we were provided as an estimate originally. This is a business that is bait and switch charging large amounts for their work. BBB should investigate their business practice.

• Initial Complaint

  Date:03/20/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 12/30/23 Paid: $442.49 (12/23) due was stated by the company and paid to unclog the pipe.Company Committed to providing: Small leak clean-up. Roto-Rooter indicated on more than one occasion that the most I would have to pay for sanitizing and drying a small damaged area, regardless of what my ******************* would or would not cover, would be $*****. However, I was billed for $8,668.40! It appears the company was seeking to overcharge the insurance company, but when that unethical plan failed, they billed me. Nature of Dispute: willfully and fraudulently overcharging for work not comparable to the service rendered Business Resolution: The business has not responded to the complaint Account: Invoice # ************ The fee of $8,668.40 appears to be willfully and fraudulently overcharging for work not comparable to the service rendered. Specifically, RR removed a small section of drywall, placed sanitizer in 2 small spaces, removed a very small section of carpet, and provided air dryers. This was completed in a few hours. However, they were called back because they failed to adequately clean up part of an area.It is disheartening and evident that I have been scammed when I specifically indicated on more than one occasion to *********************, Roto-Rooter Estimator, that I will not pay anything over the agreed amount of ***** *** for services. He indicated that my deductible was ***** for the services I would require and he was working on my behalf with my ******************* Thus, I am seeking legal action against Roto-Rooter and ************** to represent me in addressing this matter.