Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Seven Palms Apartments

  4065 S Braeswood Blvd. #150 Houston, TX 77025

• 

  Trinity Property Consultants

  100 Bush St #1625 San Francisco, CA 94104-3941

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  Trinity Property Consultants

  1221 Kapiolani Blvd #248 Honolulu, HI 96814-3518

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 7th 2023 I currently am working on trying to move into my new apartment early. (The Social Laramie) I have talked to this apartment complex multiple times and they have been everything but nice and willing to work with me. I have come into the office and have gotten snotty and unprofessional conversations from the front desk. *** tried to talk to the manager multiple times and no call or text back. I went in today and the regional manger happen to be there. I wasnt able to find the managers, regional managers, or even corporates contact information anyway. I expressed my concerns with moving in august 15th instead of august 1st which is causing me to travel 120 miles each day for work. This has caused me a lot of financial issues and stress. After mentioning these concerns they go on to tell me they are student housing and having someone move in early would cause legal issues for them and for them to be fined $35,000 as well as jail time. They have not tried to accommodate with me or work with me. The room I am supposed to move into is cleaned out and ready. Along with not being able to move in august 1st like other leases I have to pay a full months rent by the 15 of august and then again on the 1st of September. There excuse was this is student housing and they couldnt go into detail about this. The regional manager stated I cant explain this in a way youll like. This company has MULTIPLE different complaints about them not returning money to tenants at the end of their leases and not being able to get in contact with anyone. I am not impressed with this company. At the end of the conversation, the general manager also told me that she didnt want me to live in a place that was going to make me horrible. These are all examples of this apartment complex going against the fair housing act. This regional manger also did not state her name. The regional business is Red Tail Residential

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out because I have been expressing concerns regarding the above tenants living over top of me. I have been going through the proper chains of commands out of respect but I have feel as though I am not receiving the proper response nor resolution. I have been making the complaint of the above tenants regarding the noise ! I have sent five different emails and numerous different phone calls regarding the noise. The tenants are still causing commotion all hours of the night. Second I have been on hold for thirty minutes trying to reach someone after hour phone rep trying to get a hold of someone due to once again the tenants water is coming through the celling. At this point something has to give I just moved on property July 14th not even 30 days in and I am experiencing so much problems .

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** vs Villa Del Lago LLC is under investigation by HUD with a ************* escalation per inquiry #.The Social is in breach of lease rendering terms invalid. 15 day grace ****** applied to August 2023 per rent due on or before the 5th of each month. Attempted to make partial payment. Requested removal of late fee. Reasonable accommodations denied according to ADA **** Post office attempted delivery prior to 4:40pm no staff was available. Office closed for 3-4 hours. Mail backed up. Post office service request made to stop federal mail tampering. The Social has no right to intercept mail by **** ****** already assigned to support HUD case manager per federal mail tampering. I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, fake participation and task avoidance in the proper venue. I am an ******** with a hidden physical disability seeking remedy from mail tampering; abuse of functions; financial abuse; exploitation and the undignified treatment of a person coping with a disability in the proper venue.I am an ******** with a hidden physical disability seeking remedy from retaliation; conspiracy to commit retaliation; retaliation for reporting to HUD; SHERIFF; ************* *********** in the proper venue.Request late fee be removed that was added on 8/03/2023. Request billing adjustment to portal. This is an attempt to pay the debt without escalating to court proceedings. This request is reasonable. No history of late fees since first transaction 9/30/2022. Adjust billing to 486 US dollars immediately

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, *************************, and I are being charged for utilities that are not corresponding with the dates, amounts and email provided from the company. ***** sent an email stating that we would receive a bill on June 1, 2023 that would be higher than normal because it would be for 3 months (april, may and june) but then i got another charge for almost the same amount on July 1, 2023. I have asked several times for clarification and after several emails, I was sent 2 bills but they do not match the dates of the email that was provided by the company and they were for the same amount almost, yet the email said one would be higher. One bill does state it is for 3 months but not the months listed in the email, the other is for one month, yet it is the same amount. I have asked numerous times for clarification and nothing, I have left voicemails and no call back. I have been waiting on this for a month. There also has been no one there since May 21st so not sure how the utilities could be MORE than they were for the previous 3 months when someone was living there. We also have had several maintenance issues with little to no repairs. Flooding in the kitchen for 2 months, told they fixed it and it is still leaking, air does not cool properly, sink does not drain, etc. Again, took months to get taken care of. The staff is rude and will not help. They also charged for fees that were not correct. We have been overcharged several times. The apartment is not where it should be. Dishwasher does not work either. I have email correspondence to show all of this.

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** Row failed to address concerns prior to move in. The refuse to change the date on the lease and Trinity Property management refused to assist in rectifying the situation. The tenant suffers from clinical depression and this situation is making her health issues worse. The mental destress the lease is going through, being leased an apartment she can not move into though it was promised to her multiple times it would be ready and efficient is distressing and making her mental health decline. So much so we are requesting the lease be made null and her funds returned to her. On move in the apartment was ************ in cabinets, fridge dented and not cleaned out. False wood flooring dirty and base boards with grime on them. The leasing agents told ************** on July 3rd that they would address all her concerns but yet they failed to. If ************** did not have a disability, mentally and physically would she have been treated with more respect and regard probably so.She received a failure to pay rent notice after providing a cashier's check. The leasing agents refused to respond to her emails after she signed the lease. This has cause great confusion and distress and neither ************* Row nor Trinity Management Consultants are reaching out to rectify the wrongs committed

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complex is constantly turning off the water with no warning or acknowledgement. Within the past 2 months, we have been without water around 10 times. When asked about this issue, management always says they don't know. Management allowed maintenance into my apartment while I was away without asking or even sending me an email to let me know maintenance was going to be in my apartment. They worked on the breaker and cut a hole in the wall. The hole causes a bunch of dust and debris to fall onto the floor, which was left for me to clean when i returned home. While working on the breaker, maintenance turned off my hot water and after talking to neighbors, this turning off of hot water was a common occurrence. The front door of my apartment has a noticeable gap between the door and the doorframe that allows bugs into the house. When I told management about this, they said there was nothing they could do. I have attempted to call the office at multiple points and times throughout the day and am almost never able to reach them. they are unprofessional and do not care about the well being of their guests.

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/23 I joined the Landing network to live in a 1-bedroom in Cadence apartments starting 4/1/23. I selected Landing as my solution because of the advertised flexibility to transfer between apartments and there were many options in the ******** ***** On June 19th, under the direction of the General Manager (*******************), I requested through their app a transfer to a 3-bedroom at Wyndchase effective 7/10/23. I received email confirmation on 6/19 of the reservation.On 6/20/23, the ** explained that the apartment was not installed and so wasnt available. He offered me two alternatives in neighboring cities with significant commute implications. I asked about other options advertised in ******** on the Landing website and he told me none of them were available. Further, Landing rented my apartment as of 7/10/23. As such, I was homeless as of 7/10/23. On 6/23/23, I followed up with the **. At that point, he reinstated my Cadence apartment. That at least ensured I wasnt homeless.I am still in need of a 2- or 3-bedroom furnished apartment in ******** starting 7/10. As of 7/1/23, Landing is still advertising the following options are available in ********.Oakbrook, 3-bed, available 7/24/23 for $5780 per month Wyndchase, 2-bed, available 7/22 for $2904 per month Wyndchase, 2-bed, available 8/3 for $3483 per month Since the ** told me these werent available, Im forced to look outside the network for housing options. The cancellation policy requires 30 days of notice and an early termination fee of 30 days for an early termination from the network. My preferred resolution is that Landing honor its promises and transfers me to one of the advertised apartments, preferably be the 2-bedroom that is available on 7/22. Additionally, I would like them to agree to a two-week notice of termination, with no additional fees. Alternatively, I request they agree to a one-week notice of termination on my current apartment, with no additional fees.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While applying for an apartment, I paid the $50 application fee which I was made fully aware was not refundable (as is the standard).Because I was fond of the particular unit I had been shown, I was told I could put $200 dollars down to hold the apartment until move in several weeks later (no mention of this not being refundable). My application was immediately denied citing "credit" despite having a 640 credit score and verified income of 5k/month. the $50 application fee immediately cleared while the $200 dollars remained as "pending" in my online bank statement for 5 days before being completed. once I noticed the charges had not *** reversed, I attempted to reach their office for 2 days via calls and email with no response. after calling their main office, I was furnished with a different phone number that was not listed on their website and a woman immediately answered and after I explained my situation I was rudely told I'm not getting my money back and I should have been told that. (again, I was not told this). further investigation of their reviews on ****** has revealed an apparent pattern of this unscrupulous behavior.

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity Property Consultants manages an apartment building in ********* called *********************. My daughter and I signed a one-year lease in April 2022 and renewed our lease in April 2023. Beginning in January 2023, we opted to purchase renter's insurance with Liberty Mutual in order to not have to pay the rental insurance policy provided by the management company because during the last 3 months of 2022, repairs were being made in the building which disrupted heat and water for weeks at a time and their insurance does not cover alternate rentals during such disruptions. I provided/uploaded a copy of the insurance into the resident portal during the month of January and notified the apartment manager that I no longer needed their rental insurance and expected her to remove the charge the next month. When the charge was not removed the following month, I called her again and she indicated that the policy needed to have VA7 ****** Place LLC as the landlord before she could make the change. I contacted Liberty Mutual who made that change, and I uploaded a corrected document in March 2023. Again, in the month of April 2023 and every month subsequent, I have been charged rental insurance. I have even given her a physical copy of the rental policy and she refuses to remove the rental insurance charge. The company owes me $23.90 for ********* rents. Beginning with the renewal of my lease in *** 2023, the management company has been charging me for pet rent when I do not have a pet and the signed renewal lease does not show that I have a pet and that I owe pet rent. She is accusing me of uploading a picture of a pet in April 2022 that she says is the pet I have in my apartment. That pet picture is not showing up in our resident portal records and she refuses to provide ** with details as to where this was uploaded. She refuses to remove the pet fee. The company owes me a refund of $50 for *** rent.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint to the Better Business Bureau against Trinity Property Consultants (Arrive Los Carneros II), their agent *********************, and ***************************. Attached to this complaint is the original correspondence detailing the fraud and theft committed by Trinity Property Consultants and their agents. Trinity Property Consultant through *************************** is illegally and fraudulently reporting a concocted debt to tarnish our credit and continue to harass **. We are demanding that this illegal and false reporting not only be removed from our credit report immediately and all collection notices and activities cease, but we are also reiterating our demand for the full and complete refund of all monies paid to Trinity Property Consultants in the amount of $5,142.16.Trinity Property Consultants has allowed their agent ********************* to illegally, maliciously, and fraudulently attack our credit, harass **, and cause undue harm and distress. Trinity Property Consultants intentionally practices bad faith business by renting uninhabitable units, bringing in tenants with false promises, and makes their lives so miserable in the apartment that they are fleeing their home for safety. Crooks such as Trinity Property Consultants and their agents should not be allowed to inflict harm and damage on the public and must be held to account.We are ready to pursue this matter to the fullest extent of the law to regain the rent and security deposit monies paid as well as damages for false credit reporting, harassment, and inflicting pain and suffering. Therefore, we are submitting this complaint with the Better Business Bureau to recover in full our rent and security deposit totaling $5,142.16 and for the immediate removal of any and all negative reporting on our credit reports.