Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Trinity Property Consultants has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  120 Dean St Taunton, MA 02780

• 

  Trinity Property Consultants

  9 5th Ave Taunton, MA 02780

• 

  Arrive Westborough

  297 Turnpike Road Westborough, MA 01581

• 

  ReNew on Cantrell

  8101 Cantrell Rd Little Rock, AR 72227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of ***************************, a recent tenant at the Social 2700 room ****c who has been sent to collections. I am seeking a resolution to this as these college housing companies take such advantage of college kids and we are helpless. ******* moved in Oct 20th. Paid $495 for Oct rent. No key to his individual room, but promised to have it for him by the end of the day. The room was unlivable. Filthy, garbage everywhere, mold on the floor, shower, and toilet. (All documented). The toilet didnt work, and the air was broken. I spoke to the manager who came and looked at the room and agreed it was unacceptable and would have housekeeping turn the room over properly later that night or at the latest, the next day. He agreed there was mold and agreed to have the flooring replaced and the unit sanitized. Taking him at his word, we continued to move in and did as much cleaning as we could to make it bearable to finish the move in. My son had to be treated for mold exposure and had to stay with his sitar because the room was making him sick. All conveyed to the leasing office. After 13 days of repeated phone calls and emails, with no response, I flew to the complex (from *****). Spoke to Leasing Manager, ***********************. Let him know I wanted to terminate *******'s lease due to unlivable conditions, and stated he is being treated for mold exposure from his room. He stated "We looked at it, it's just mildew" which made me pause because mildew is a form of mold and can still be very dangerous for people with lung disease, like my son. **** also said that my son would be charged in full for the lease or I could find a sublease. I stated that the room is unlivable, and I could never ask another person to live in that room until it was properly turned over and the flooring/mold removed. He then told me to email him, and he would forward it to the regional rep. I have yet to hear back from anyone. He moved out on Nov 1 due to unlivable conditions.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my rent increased $754.00, this is too much of an increase for anyone to afford. I was told by the Manager that she comes from ********** that has laws to protect you and too bad for you in **************** as they do not afford any protection to the renters. i told the Manager that this is too much and i would need to report her to the BBB, she laughed, please note i have paid my rent %100 on time and have never had any complaint against me living here.

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non-Monetary eviction February 2022, account charges per my lease agreement were not accurate, the 1600$ I put into the court registry was never deducted from my account, and a payment plan that was agreed upon and documented was not being upheld on their end, resulting in plenty of late fees put on the account automatically. I tried to fix the issue by talking to someone from the leasing office, but I was informed that the prop manager and regional director weren't with Trinity Prop anymore. I tried to speak to the new regional director about my account, but they said that they would need to get in contact with headquarters and get back to me... but never did. I paid roughly 1200$ on the account before it closed and that did not go to rent, but instead legal fees and lease violations that I had no intention of paying before my rent, which also lead to more late fees. I never got my deposit back even though I had the place professionally cleaned per the lease agreement. Also per my lease agreement, I am only to pay off my rent if it was vacant during the time of my lease which was to end July 30, 2022. I moved out on March 17th, 2022, and my old roommate and classmate moved back in, the leasing office rented out my room to someone by mid-late April. This all should be documented, traceable, and verifiable by the current regional manager. I spoke to a billing manager named ****** about my situation early this year, he said that everything that I said about my account was accurate with his records, but the matter was completely out of his hands as he was not in charge of my account anymore since I am no longer a resident. I feel completely neglected as a young black woman pursuing a dual degree in biochemistry and public health at ************************ . Please get back to me at your earliest convience if any documentation is required of me. My email is ********************** and phone is ***********.

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* and me and my 3 roommates are currently tenants and The Social Laramie. We have growing concerns about our property manager *******************. We are at the end of our lease term and have come to a point where we need to pay last months rent. However, when we signed our lease two years ago before the Social came along we had paid first months and last months rent. We addressed this concern with ***** and she had told us that we should have been credited the $400 for last months rent when The Social bought out the Quarters. However, per our own curiosity and ****** request we looked through our bank statements and found no record of the $400 credit. At this point we emails ***** stating that it is only fair that we pay the difference and lat month's utilities as it is clear we never got our $400 credit. In response, ***** never sent and email back and has avoided contact with **. I has been increasingly unprofessional as she hits her vape while talking to tenants and she has now fined ** for not paying rent on time. My roommates and I have been trying to contact a corporate person in order to get this situation sorted out and attempt to figure out where the $1600 has gone from our apartment as a whole. We just want to be credited the $400 that we were told we were going to have and were are all willing to pay the difference between that credit and our rent payment now.

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously rented an apartment from Arrive. Our lease ended April 20th of 2023 and I had turned in my keys after finishing moving out my things on April 15th.I paid my final months rate at the prorated amount and it finished processing from my bank on the 4th.After moving out I was charged a 145 dollar and some change early termination fee because I turned in my keys five days early despite having paid the full months rent.I was told the reason for this is that when I turned in my keys, their system refunded me five days rent and the fee was the amount of rent owed for those five days.Due to the fact that we have had nothing but negative experiences with the management team here I explained that should this be true I would make the payment when the refund processes.10 business days have passed as well as two Saturdays where the banks are still processing and no refund has come through. There funds added back into my back account nor has the original payment amount been adjusted by my bank to reflect the refund. I spoke with my bank and they can see no processes for any refunds entering my account.I have made multiple attempts to contact Trinity Consulting about this to have it corrected and I am hung up on trying to get a hold of somebody or my emails go unanswered.I have attached the transaction as shown from my online banking account, this is the full amount of rent + the charge for the garage space I was paying for.I was charged water and trash utilities separate from this amount.

  Business Response

  Date: 05/05/2023

  ******, thank you for taking the time to share your experience. We understand that youve worked with ******* to get this resolved. To summarize, your notice and lease end date was for a 4/20/2023 move out. When we moved you out of the system on 4/15/2023, our system automatically issued a 5-day rent credit for moving our early. To balance the full cost, we charge back the difference in an insufficient notice/early termination fee. In short, you are not additionally charged, we just balance the automatic rent credit. Please reach out to us at *************************************************************** if you have further questions. Thank you.

  Customer Answer

  Date: 05/05/2023

  
  Better Business Bureau:
  
  Hello, yes I was able to get this resolved with *******. He was extremely helpful, and I had attempted to close my complaint after speaking with him.

  I would only like to add that things went as far as they did because the Arrive staff, were not providing the requested details, to confirm exactly how the charges were applied. I had received numerous different conflicting stories from ***** and **** in this regard, which lead the the unnecessary escalation of the situation.

  While I would like to apologize for having lost my temper with ****, I hope that going forward the Arrive staff will be more forthcoming with information for future residents as that experience among others as there was no reason for things to have gone on that long.

   

  Again though I appreciate how efficient and helpful ******* was in addressing my confusion over the charges and the refund situation. 

  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to the apartment complex Arrive *********** located in ***********, ** that is managed by Trinity Property Consultants. They have a requirement for renters insurance, we provided them that has always been under my name and my wife's name has never been included so I placed a $10.95 charge for February and told us that my wife's name would need to be added and once they receive the undated renters insurance, they would remove the $10.95. We followed their instructions and my insurance company, State Farm added my wife's name to the renter insurance policy and they did not remove the charge. I took this up with the manager at Arrive *********** who refuses to remove the charge and the regional director by the name of ******************* who works at Trinity Property Consultants who did not reply to our inquiry. I have all relevant communications via email saved if there is a way to forward them. We dealing with an unrelated issue with Arrive *********** surrounding a damage to my car for which they've been extremely hostile in working with us even though they were responsible for the damage to my car so I feel them refusing to credit us $10.95 is all in retaliation. We do not feel they are entailed to any money other than the rent agreed upon by the lease contract and the renters insurance proof was given to them. Any assistance that can be provided would be greatly appreciated.

  Business Response

  Date: 04/24/2023

  ******, thank you for taking the time to share your experience. We require all of our residents to provide proof of renters insurance, or to opt into our monthly **** program. Upon investigation, we discussed needing your spouse to be added to your renters insurance police in order to be accepted. The **** charge was automatically applied at the beginning of the month, then you supplied an updated renters insurance police on 3/1. As an act of good faith, we will reverse the $10.95 charge by applying a credit to your account. Please reach out at *********************************************************** if you have questions. Thank you.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last year, I have been inquiring about the unusual increase in the water bill. For month my leasing office has brushed me off and my emails have went unanswered. Until they told me the water was no longer submetered but community based. They made this change unbeknownst to us and midway through residence leasing agreements. So instead of getting charged for only what I use, I am getting charged for the communitys usage. Every week the leasing office sends out memos of them power washing and cutting the water off in building 3 or there was a pipe burst. Its unclear if we are paying for these things as well. Also, my bill went from averaging $50 to now $200. The leasing office refuses to look into the issue and seems to not care about their residents. They will not give me any information and even refuse to do whats in the best interest of their residents. They wont cap it, wont give us insight to how to lower it, nothing I am supposed to stand by and watch my water bill be $500 next. I need help

  Business Response

  Date: 04/04/2023

  ******, thank you for reaching out and sharing your experience. We understand that ************* recently started using Conservice, a 3rd party utility billing company that allows our residents to pay their utilities along with their rent directly to their property. The water charges are determined based on usage by The ******* ********** of ***** Shed (DWS), and Conservice simply bills that exact amount to each of our residents. We are working with the ******* DWS to understand the causes of the higher than usual water bills for many of our residents during the months of December and January. The ******* DWS has assured ** that we will see adjusted amounts due which will be drastically lower on the next statement received from Conservice. Since Conservice bills two months in the rears, you will not see this change until next month when February's bill posts and will be due with ***** rent. If you have any additional questions, please reach out to ******************************************.

  Customer Answer

  Date: 04/04/2023

  Conservice is not a new entity. I have been living here for 4 years. We have always used conservice. I hired a lawyer to look into the issue and it was discovered that Trinity Properties, your company signed a new contracts opting for community usage. I am not billed based on my personal usage, I am now billed on a community usage and it is divided by the number of occupants we have. YOUR COMPANY made this desicion I have bills were I was only paying $70 now it is $200. This is a result of the new contract your company signed with ******* Watershed. I have asked multiple times if your company can request that ******* Watershed checks our piping systems and meters because each month I have watched my bill increase. Your company has done nothing. This change in the contact was also made midway through our leasing agreements. I never signed a new lease explaining we were no longer sub metered. So your reply is a lie. Residents at Renew are forced to pay the water bills with our rent which is why everyone just pays it. I would refuse to pay it if it wouldnt make my rent marked as late. I have spoke with Conservice they are just the billing service, they have also provided more answers than my own leasing office. I will begin to bring this water problem to other residents attention if a resolution is not found. All I have asked on multiple occasions is to look into why the water bill is rising at an alarming rate each month. You can try to convince someone else that a $200-$300 water bill is normal, but I know its not. Thank you I look forward to some real answers. Attached is proof my water bill was under $80 with conservice prior to your company took over our complex. I can provide more evidence as well. 
  

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** of ************, **, had posted an apartment as available online. I paid the $250 application fee but my application was cancelled. I called to inquire why it had been cancelled, they returned my call and left a voicemail that the unit was no longer available. I then called back, emailed, and went on site in an attempt to receive a refund of my application fee for a unit that was never available and never heard from them again. This is illegal and I will file a lawsuit in small claims court, not to recoup my lost fees, but to stop the greedy company from steeling hardworking peoples money.

  Business Response

  Date: 03/27/2023

  ****, thank you for reaching out. Unfortunately, we no longer manage ******************************** and cannot assist. You will need to reach out to ******** Residential at ***********************.

  Customer Answer

  Date: 03/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, this is my second time having to use the BBB with my apartment complex as they never answer the phones, and IF they do, it's always "We'll get back to you later," yet they never do. This is month 4 where I am being charged pet rent on an animal that has passed on. I went down to the office and spoke with them about it in December, and was told I'd get a credit for December as well as the charge to be removed by January 1. I have since called and left multiple messages. Yet here we are, in March and they're still trying to charge me for an animal that is no longer here. I would like my money back, since I can't just not pay my rent I'm forced to pay the upcharge for this c*** otherwise I'd be removed from my dwelling. It's ridiculous that I have to use the BBB a SECOND time as they only responded the first time, when they stole my vehicle, when I finally filed a complaint here. I have been patient enough.

  Business Response

  Date: 03/01/2023

  *******, thank you for reaching out. ******************************** is managed by ******** Residential and we recommend you reach out to their corporate team at ***********************.

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this complaint is for an apartment that my sons is in. **********, *********** the Social Block managed and or owned by Trinity Property Consultants. I have been complaining of his living situation since the day of move in. They were supposed to prove me wrong and fix any and everything for the kids 2 that are in the apartment. The place is horrific, gross, old water damaged floors, appliances that are on there last leg, filth and mice and roaches crawling on walls. I have even emailed there office since September of last year multiple times, contacted there office and on-site office. But management constantly changes so you never get helped. I am requesting that they compensate us for the rent that we have payed, around ******* monthly since July of 2022. We are currently in a new lease that wont start till next semester, so he is still living at the Social Block for now until that time, and yes we pay rent every month. Thanks.