Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  1221 Kapiolani Blvd #248 Honolulu, HI 96814-3518

• 

  Trinity Property Consultants

  875 Waimanu St Honolulu, HI 96813-5248

• 

  Trinity Property Consultants

  100 Greyfield Ln Atlanta, GA 30350-6314

• 

  Trinity Property Consultants

  1000 Barone Ave NE Brookhaven, GA 30329-1698

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in this apartment complex in September 23, 2022. And no sooner when we moved in the refrigerator went out and we reported it. It took them two weeks to replace the refrigerator and our food all went to bad. They refuse to replace our food so we had to replace it ourselves. I am disable on a fixed income so I have to spend my money wisely. Now its February 25,2023 and here we go again with the same problem with the refrigerator gone out again . Today 2/25/23 would be a whole week and the refrigerator is out again. They refuse to fix the refrigerator my food in the bottom of the refrigerator has all gone to bad, I cant even cook dinner because I dont have anywhere to store my leftovers and again they refuse to replace our food again. Its has been one thing after another at this apartment complex. On top of that my husband vehicles got towed twice for ***** stuff like his tire was on the line and they said that he was double park. And we was told that we could park our vehicle anywhere in the middle of the parking lot, but then when we confronted the assistant manager he change the story and said anywhere it was stated visitor parking. And the last of the complaint is that we cant listen to our television with our sound bar on we needed to turn the sound bar off and listen to the tv itself because the people who lives over us want us to pretty much to be quiet while everyday they walk hard so we hear them, they seen like they move furniture everyday and on Sunday they have church and make a lot of noise but they didnt tell what they do upstairs in their apartment which is their business. I dont bother nobody I stay to myself my husband work doing the day. I let them do them I dont complain about their noise but the management wants to come and tell us what we are doing but dont seem to care if the refrigerator get fix or our food go to bad and not even going to replace our food that we have lost since we moved in the apartment. So we are buying our time because we are out as soon as our house is done and all is are dotted and all t s are cross we gone.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has broken many ********** rental laws. They are attempting to charge a lease break when they broke their own lease by not providing me with safe and adequate housing. They have attempted to bully, manipulate and threaten to get this situation to go away. They have ignored complaint after complaint and avoided us as tenants to further avoid confrontation and solutions. The manager of the complex constantly plays favorites and has failed to follow ***************. They lack bookkeeping skills and data collection. This situation has led to a mass exodus of tenants leaving because of the lies, the profitability tactics which many considered unethical, and the lack of communication rental knowledge. We have to pay the real estate fees; we have to pay for them watering the lawn, we have to pay for the bug spray (which they never showed up). They pay for nothing and demand more money. I want my deposit back, and I want them to never contact me again. They rob, cheat and steal from tenants.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on jan 1 2023 @12.05 our my ceiling crashed in after complaints for over a year.they sent out inspectors(3) they looked said it will be taken care of but only to find out they were buying the property(it happened I know the name changed 3 times).We never got in contact with a person in management until the jan 2 only some maintenace guy who told us round 1:30am (after we called all the numbers for bout30 mins out in the cold on new years all the gun fire alll the gun fire the we called the fire ***** He told us our apt condemed and here is a key to apt arund the corner yall got to buy some sheets and bug spray. We had no food clothes money to buy stuff and the heat didnt work. I need todictate a lot of this on phone but the proprty mgr addmitted to wrong materials used to hold up ceilings(on video) and many more apts. But they lied the ceiling almost killed us and damaged a lot of our personal property(my grand kids bank we made by hand im am teaching them skills) We got bullied by the maintenance our privacy was violated by property manager and maintenance staff I have many videos and pics to back this up we have beeen homeless for weeks now because they will not pay for our stuff they damaged because of faulty ceiling(pics} No privacy not once not did they clean the apt but 5 days later said we have 1 hour to move back in to old apt it was a hazmatt zone(pics and videos) I need help expressing this situation My wife has medical issues (cancer) I need to talk to someone

  Business Response

  Date: 02/10/2023

  *****, thank you for sharing your experience. After the incident on January 1st, 2023, we immediately put all affected residents in a hospitality apartment unit while we assessed the situation. All repairs were done by January 6th, 2023, and there was no reported damage to the belongings in the unit. Two inspectors followed up and found nothing in violation. All of this was very unfortunate, and we invite you to reach out to our Cares Team at ************************************** if you would like to further escalate. Thank you.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied online at the **************** Apartments in ********, **. The website price listed the ranch 3 bed/1 bath for $1780 per month as a winter special price. I applied and received an offer to rent with the price of $1780 per month and it included a prorated amount $114.84 and deposits $400.00. I paid $200 to them, $100 holding fee and 2 $50 application fees. After my third phone call with the leasing office manager, she told me she would not rent it to me for the quoted price of $1780 per month, that the apartment goes for $2900. She kept my $200 and then relisted that apartment for $2000 per month, after telling me it was going to be rented out at $2900. I have called back a multitude of times trying to get my $200 back, but no one from that company will call me back.

  Business Response

  Date: 02/09/2023

  Hello ****,

  We do apologize for the system glitch in pricing. As our Regional Manager stated in her email to you, the rent on that home is $2000. We never pulled the $100 holding from your card and we've already mailed out the check for the $100 in application fees. Your application was never processed so your credit was not impacted. This is never a situation we want for our applicants and will work to ensure this does not happen again.

  Thank you.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in in October of 2022. My roommates moved in before me in August 2022. They were in contact with the leasing office because my room needed to be fixed before I moved in. The carpet is lifting/exposing nails, the bathtub is peeling terribly, and I dont even have closet doors/mirrors. We have been told many, MANY times that it would be fixed very soon. Its been 5 months and absolutely nothing has been done at all. So, Im constantly stepping on the exposed nails, my shower looks horrible and I still dont even have closet doors/mirrors. The guy that says hes over my building just sits in the office all day. Five months of nothing is unacceptable and Im so close to having a city inspector come inspect my living environment because of how terrible it is, including all the lint build up in the dryer duct that is definitely a fire hazard!

  Business Response

  Date: 01/23/2023

  *******, thank you for taking the time to share your experience. Unfortunately, Trinity Property Consultants no longer manages The Social 2700. That is managed by ******** Residential. If you would like to further escalate your concerns, please reach out at ***********************.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3 I moved out of the apartment at ******************. My lease ended December 11, 2022. I have called ReNew Chesterfields business office everyday since December 6 to speak with the Community Manager regarding my security deposit. This is the only day that the receptionist answered the phone. After keeping me on hold for 15 minutes, I was told that she couldnt find her. I emailed the CM prior to this date and she was aware of the nature of my call. Since this date, no one at this business office answers the phone when I call. I call several times a day. I have also had other people call their office several times before and after I call and the receptionist picks right up for them. This was confirmation that they didnt answer my calls intentionally. Note: these people have a 314 area code number. Which indicates the call is coming from the ** area. This is the first indication that my request for my deposit was being ignored. The first communication was sent via email On December 9 from the CM. She stated she had been busy but wanted to email me to address my concerns. We exchanged emails. I hadnt gotten a response so I emailed again. She finally replied on December 19 stating she was out sick for a week and she was finalizing my statement and will make sure it goes out to the forwarding address. After not receiving the check by December 31, I emailed the Regional Manager to get an accurate update on my security deposit refund. In the email I reminded them both that the 30th day was approaching and I wanted to get this finalized; As the ** law states a landlord have 30 days to return a security deposit to the tenant. After that email, the wording from them changed. The next email from the CM sent now reads she have to contact support to get an update. She have to put in a ticket to get assistance. I replied to the email saying again January 11 will be 30 days that my lease ended.. At this point Im frustrated and I felt like they were giving me the runaround. Next email from the CM I heard back from Support and theyre showing that your refund was processed and sent out within days of the account being finalized. If you dont see the check soon, let me know and I can request to have the original check voided and have a new check issued. I replied on January 11 letting them know I still have not received a refund and requested the contact information to support. I also requested tracking for the check. According to them neither were available. Then the ** emailed the check was cuton December 22 and you should receive it within 5-7 days. If I dont, their accounting department will not reissue another check until AFTER 30 days from the date of the original check. This is also a conflicting statement from what I was told earlier. There are some inconsistencies in their emails . I believe they are intentionally holding my security deposit because I mentioned the 30 days in the emails. Instantly the details surrounding the status of the check changed. This company have not mailed out a check. They are being vindictive and holding my security deposit unlawfully.As of today, Wednesday , January 18, I still have not received my security deposit. Thank you for any assistance that you can give.

  Business Response

  Date: 02/21/2023

  ***, thank you for taking the time to share your experience. ****************** is managed by ******** Residential. If you would like to further escalate your concerns, please visit ***********************. Thank you.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the showing and seen 2 vacant apartments. I explaining I needed to move in immediately so I wanted to only see homes available now. The leasing agent gave me a flyer with the current promotion. The application fee is waived and if I sign a 1 year lease the rent is cheaper for 1 year. She said the application process takes no more than 4 days and no one else can move into the apartment as long as I have a application on that apartment. 11/8-applied for ****** 11/10 -I called twice to follow up on my application. No answer. 11/11 -I called twice to follow up on my application and left a message. Never received a call back.11/14 -Called twice to follow up application and left a message. No answer or never received a call back. 11/18 -The leasing agent called and left a message to let me know they need a updated paystub to move forward with the application. 11/21 -Leasing agent called and left a VM 11/21 -I called and spoke with the leasing agent and let her know I received the message but I have been sick and couldn't return the call until today. I examined I already moved into another apartment because as I told her at our showing I needed a place immediately and thats why I asked her to show me the apartments that were currently vacant and was ready to move in immediately. She sold she understand. I asked when I will recieve my refund and she said they will have to mail it to my address on file, I explained I no longer there that I moved into my new apartment, she said I need to email her my new address so they can sent it there. She said it will be mailed to me no later than 21 days. I told her that was ridiculous and wanted to speak with her manager, she put me on hold for 30 minutes until I finally hung up. 11/21-I emailed my new address and asked that I receive a reply to confirm they received it. 11/22 -I called to confirm they received my email and leasing agent confirmed she did receive it. 12/12 -Called twice and left a message

• Initial Complaint

  Date:01/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ***************************, I was reaching out for a higher level of help in regards to a move-out issue Ive been experiencing. I recently moved out of the Arrive at ************* last month 12/28/2022. I was in a month to month contract at the time of the Arrive taking over. During this time I was scheduled to move out September 1st 2022 but I needed a little more time before my move out date so I extended my lease from September to January 1st. Upon moving out 12/28/22 I was informed that the office was not notified of me moving out on my scheduled move out date of January 1st. It is now stated that I have to pay a fee for 3months for ******** dollars due to me not writing a letter stating that I was going to move out on the date I agreed to in my lease for January 1st. I believe this whole process is a misunderstanding and I wanted to know what I can do to not have to pay this fee. While living at The Arrive and former property name The Point at ************* I was a great tenant with no complaints filed against me and I also payed my rent on time every month. Is there anyway someone can assist me with this simple mistake of not having a written letter before my move out date to avoid the fee of **** dollars? The local leasing office is not helpful and they fail to explain my lease fee according to contract for failing to write a 90 day notice for a 90 day lease extension. My lease was extended for 9/1/2022 - 1/1/2023. I want this to be documented and if possible can someone from the BBB help me reach out to the corporate office and speak with someone in regards to this issue. I've tried reaching them for the past two weeks even submitting a ticket #****** with their ************************************** zen desk service and I've still haven't been able to speak with anyone. I was unaware when signing for a 90-day extension that I had to send a letter stating I was moving out the same day of me signing stating I was going to move out in 90-days.P: ************

  Business Response

  Date: 01/20/2023

  *****, thank you for sharing your experience and patience. After investigation, we understand the the fee has been removed. If you have any questions, please reach out to ************************************************. Thank you.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with bad service from this property management company since I moved in on of their units in *************. The Apt wasnt fully cleaned and I was told on several occasions the cleaners would be coming. I moved in the end of Oct. and no cleaner came until a day before Thanksgiving. The unit also didnt pass the inspection fully before moving in. They sent the inspection guy over without no one from the office or maintenance ppl coming to fix why it failed. The inspection guy said he was failing it again. I had several things broken in the Apt and the washer and dryer was loaded with pet hair which I am unable to get out. I have went to the office over 20 times to complain and I was told on several occasions they forgot or it was going to be handle. I also had been dealing with bugs since I got here and it took them several weeks to handle the issue as well as maintenance coming to fix any of the issues wrong with the Apt. the cleaner that was sent over admitted my unit fell through the cracks because nothing was cleaned, the stove and oven was filthy along with seasonings still being in the cabinet. I am at the point I do not feel comfortable living in this Apt. they passed the inspection without fixing the issues and they have not kept up what was supposed to be fixed in this unit.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/18/22 I applied for an apartment, after I was approved I decided not to move to the new place. I was given 72 hours to cancel the lease as I did. I called and I was sent a letter that I would get a refund its been almost 2 months and every week I call they tell me the next week. I was told by ***** the employee said I couldnt speak to account for some reason. I need help getting my money back.

  Business Response

  Date: 01/09/2023

  *******, thank you for following up. We appreciate your patience. A check was cut on 12/29 then put in the mail. You should be receiving it any day now. Thank you.

  Customer Answer

  Date: 01/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************