Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

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  Trinity Property Consultants

  2700 W Powell Blvd Gresham, OR 97030

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  Trinity Property Consultants

  3530 Old Chamblee Tucker Rd Doraville, GA 30340-4158

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  Velo Apartment Homes

  3481 S. Fenton Street Denver, CO 80227

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  Trinity Property Consultants

  100 Asbury Cmns Dunwoody, GA 30338-5824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was used to apply for an apartment for my daughter on 9/11/22. The $100 is refundable. Her application was cancelled and a refund was requested. We received an invoice by email for a check for the refund to be mailed out, but did but receive the check. Ive called multiple times and provided my address for the check to be mailed for the refund and have not received any assistance.

  Business Response

  Date: 01/17/2023

  ********, thank you so much for reaching out. I apologize, but I wasn't able to find an applicant under *****************************. Could you please share the applicant's first and last name as well as which apartment community they applied at?

  Customer Answer

  Date: 01/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have patiently waited 4 days for a call from the rental office with no response. Unfortunately, this has been the same delayed service I received as a renter. I am requesting that someone go over the astronomical charges on the outstanding charge list. Specifically, the mini blind charge, countertop charges and carpet cleaning. There was only one set of blinds in the living room that needed to be replaced, so I am not convinced that I should have been billed $200.00. Is this charge for only 1 set of blinds or all in the apt. Please provide proof as I have a video of the apartment to back up my claim. As for the countertop, it was dry rotted prior to my move in, but went unnoticed because it was concealed. The previous landlord was aware of the damage, but never repaired. Also please explain why I would be charged for a carpet cleaning, when carpet is replaced when rented to a new tenant. I lived in the apt for 4 years. I highly doubt that the carpet was salvageable.I should be ONLY be responsible for the $100 cleaning charge.I feel like I am being victimized because management was unpleased about my move out date. To make up for it Im being nickel and dimed and unfairly charged. I am a single mother with 2 young children and need every dollar to survive. Not only do I feel that management is being vindictive and unprofessional they also provided me with incorrect information that led me to make the $180 overpayment in my rent. I should be entitled to this mainly because it was an error on managements behalf.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at The Social at ************* in ******, **. I have lived here since August of 2021. Since I moved in, *** had many problems and my friends have had many problems. Trinity is a hard company to get in touch with. Lets start with move in. When I moved into my apartment, the two management employees (******** and ******** were their names, I believe) came around and asked if we had any issues with the apartment. We hadnt had time to check the place out, so they told us we could text them pictures of any damages that were there. I sent a few things (a pic of a damaged shower floor, for one). I have no idea if these were recorded, but I wouldnt put it past our office to try and charge me for them when I move out. We have water damage (already there upon move in) in my bedroom and in the living room/kitchen areas in our townhouse that we have tried to have fixed, but to no avail. There were black widow spiders in my closet. The office said theyd call pest control but didnt. Our AC unit sprayed black stuff everywhere. Changed the air filter and it still happens. More recently, though, many residents have noticed that our power bills are going through the roof for no reason. Were told to contact **********. Nothing gets fixed. Now we have a tow truck that randomly shows up and takes away cars when what we really need is a nighttime security patrol because of some safety issues that have happened over the last few months. We have mail disappear. My roommates rent and utilities are on my account and they wont fix it. Our front door has been extremely hard to open and close since move in (my 5ft 110lb roommate needs help closing it sometimes). Our outdoor electric outlets dont work. This is only some of whats been going on. Trinity doesnt answer the phone or have a public email. I want to know why my power bill is so high, and I want a security guard instead of a tow truck. Many other residents agree. I pay too much to deal with this. Thanks!

  Business Response

  Date: 12/19/2022

  *******, thank you for taking the time to share your experience. Earlier this year, management was transitioned to ******** Residential. If you would like to escalate your concerns, we advise that you reach out at https://www.rtresi.com/.

  Customer Answer

  Date: 12/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, thought many of my complaints took place before the transition to new management. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, I already emailed the feedback address a week ago and haven't had a response back. My three roommates and I have been having a difficult time with The Social West **** and we haven't even moved in yet! In October, we signed leases for a 5 bed 3 bath unit for the 2023/2024 school year and were waiting for our last roommate to sign. Friday, December 2nd, my roommate received a call that our fifth roommate wouldnt be able to sign with us, due to how long it took her to make a decision, and that they would be filling her place with a random roommate. Our options were to either keep the five-bedroom or move to a four-bedroom. My roommate asked if they would be able to give her time to consult the rest of us (due to the fact this problem was never communicated to the rest of us by the staff) and they said that it would be no problem. Sunday, December 4th, we made the decision to keep the five bedroom and asked if we would be able to get the contact information of the new roommate. The staff told us they would make note of our decision, but didnt know whether or not we would be able to get her information, so wed receive a call from the manager the next day. This brings us to December 5th, when my roommate received a call from one of the staff members, saying how we would no longer be able to keep our five-bedroom unit because they filled one more spot in the unit than they were supposed to and that our only option would be to choose a four-bedroom unit. When she tried asking questions, they basically told her it wasn't their problem. They also said that they didn't recall having contact with her before the call on December 5th, even though I have texts from my roommate after she's been on the phone with them. They also had on our account that we were ok with splitting up even though we never once had agreed to that. I'm wondering how one minute we have the unit that we were promised and signed a lease for, to not having it the next.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this email to Trinity back in July 2022 and have been given the run around. They said they cannot find my account or that I owe anything. However, they will not tell the property to cease giving information to other apartments that we have applied for that we owe them money. Which is affecting us being able to rent.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since management no longer responds to my emails at ***************, I thought I would post a complaint on here. Since moving in September 2022, I have had nothing but issues in my apartment. They fixed things only for it to be a subpar repair. For awhile I had issues with my furnace combusting it self off along with not running, this happened when temps would drop to 15 degrees at night. I put in multiple maintenance requests only to be told your furnace it fine, so thats why I had no heat and kept fighting with the pilot light? They did supposedly send over professional **** people, I am skeptic of the first time since I have no proof anyone was even in my apartment to look at the furnace. The second time I have the **** professional stating to the maintenance man that the pilot light had a problem as well as the thermocouple. This was after being told nothing is wrong with my furnace. I have also put in a maintenance request about the cleanliness of the duct work of the apartment Im living in. Since we are in the colder months, I have had the heat on. I have noticed that I am constantly having headaches, feeling nauseous and developing sinus issues. In the last few months I have spent a few nights at hotel. During these stays I have notice that my symptoms go away. I looked at the air intake for the furnace, its absolutely filthy. I cannot clean it out myself, nor should I have to. The vent is painted shut.I have stated that I do not want any of Renews maintenance people in my apartment as they have gone into rooms they shouldnt have as well as opened a package of mine.******************** needs to be held responsibly for neglecting it's tenants.

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First it started with my family applying for the apartment. Our unit we were promised and applied for was given away. We were told they forgot and that was supposed to be okay within one week of moving. So we had no choice but to move in. The first month our ac unit started leaking. I placed a maintenance order but it took them a couple days to come with a lot of calls from me. I left messages with the on call service and no one ever calls back. I work 12 hour shifts pretty much everyday. So I cannot make it to the office in person to address issues. My carpet was saturated and I fell twice on the floor because of the ac leak that was not addressed. It took a total of 3-4 weeks for the issue to be resolved. My wrist had to be bandaged for a couple days which affected my work. Then everyday there is dog stool in the hallway and outside. Sometimes for days. Also, urine is left in the hallways Im assuming from dogs and not cleaned in a timely matter for bacteria concerns. Nails are all over the parking lot. I have spent over $500 getting new tires that were damaged in the community from the nails. Just recently I found a ***** in my apartment which is a huge concern because my family is asthmatic. I left a message no one ever called me back and maintenance just shows up. ***** in the office never helps with anything and to my understanding she is the manager. She stays in her office and will never address an issue. You only get the receptionist who is very nice but not much she can do. I had a problem in the beginning with paying online which I addressed with the office three times. No one could help me but they expected me to pay on time every month. I had to leave work on the first to go to the bank and get a cashiers check because I could not pay online. The was very inconvenient and bad for my job. I was written you for leaving work but I had to I order to pay on time. I would like to come out if my lease early because of my health concerns with the building.

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management has neglected to dismiss court filing after months. Unprofessional extremely negligent office management

  Business Response

  Date: 12/12/2022

  ******, thank you for sharing your experience. We are currently investigating and will get back to you soon. Thank you for your patience.

  Customer Answer

  Date: 12/12/2022

  I would like a representative from your office to please contact me via phone **********

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a resident of one of these properties. I submitted my renters insurance and they wont take it. Its the exact same insurance as what I had before. The leasing office told me when I called that the complex was not listed as and interested party on my insurance, which is through Progressive, a very well known insurance company. I called Progressive and then added on as the interested party and the document is still under review. Its been under review for over a week. Its the 2nd now and I need to pay my rent. The leasing office tacked on $30 in fees claiming my insurance was not there even though there was not a lapse in my policy. I havent heard anything back from them regarding this issue and its been ongoing for a couple weeks with no resolution. The office told me once I uploaded the documents the charges will drop off. I also recorded this call and made them aware that I was recording. I dont want them to try to evict me over some nonsense. I just feel like they dont care at all how this affects me and I am a good tenant. I dont cause problems. I shouldnt be treated like this by my own leasing company especially one that owned by a professional athlete. It just seems like no one there really cares or has control of the system they use to offer a real solution.

  Business Response

  Date: 12/05/2022

  *****, thank you for taking the time to share your experience. Trinity Property Consultants no longer manages Haven on the Lake. You will need to reach out to *************************** to further escalate. Their website is http://www.mcmgmtllc.com/.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this complex 08/03/22. I have been verbally abused, threatened with physical violence and trespass charges, racially as well as disability discriminated against, my dogs were falsely accused of biting a resident and/or his dog, false claims made to police, stalked and harassed, illegally evicted as well as illegally locked out. The management in the leasing office at ******************** have been extremely unprofessional, disrespectful and disgustingly inappropriate in their dealings with me. ********************* even told me that I was nothing to her and instructed me to get my black a** out of her office before she drug me out of it. I would like a refund of my $1975 refund as I will have to relocate because I fear for the safety of myself and my dogs.

  Business Response

  Date: 12/09/2022

  *******, thank you for sharing your experience. We understand that this case is currently being addressed, and we appreciate your patience. Should you wish to escalate further, we ask that you reach out to our corporate Resident Relations team at **************************************. Thank you.

  Customer Answer

  Date: 12/10/2022

  This is a very unacceptable generic response as a business. Nothing about my claims has been addressed as of yet which is indicative of the culture within your organization.