We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Trinity Property Consultants

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trinity Property Consultants has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved in august 17th 2024 my house was broken in to august 18th 10:30pm as I went to ********** informed the office called the police neighbors saw who did it and spoke with officer.i was notified which I hve several text that someone was on the way and did not show up three days later someone fixed door to s*** but not all the way I have several pictures since living here my kids have had breathing problems catching colds getting sick mold inside apartment vents I have called health department and etc they will not move me after asking for a police report. My child hve been sent to hospital by ambulance with issues and still nothing I hve went to office about the roaches since move in pest control hve not came out also about the air vents and the mold that you can clearly see on the vents yesterday a child was wondering and crying I helped the child but to find out it was the front office child being watched by a resident here I texted her notifying what happened and she gave the people my number they called me threatening me to mind my business also came and walked to my house with 8 people all threatening me and my children the people was who broke into my house now that I know the office lady have a relationship with them I know that she sent them into my house to break in and I need help they won't give me corporate number they only gave me an email which only leads to them so I can not call corporate and I don't feel safe for me nor my children I am reaching out because we are in serious danger and don't know what else to do

    • Initial Complaint

      Date:10/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed an application at the ************************************* and was unfortunately declined on 08/19. I was told the $250 administrative fee would be refunded within 30 to 45 days which is already an unreasonable amount of time to wait for a refund. Now it is October 6th and I still have not been refunded. Per the assistant property manager the refund check is scheduled to go to the address I applied for at the property which makes absolutely no sense. I then was told they have to check with the accounting department which could take another 1 to 2 weeks. This is absolutely ridiculous there is no reason that a property should be holding someones money for 2 months and then have no sense of urgency in returning the funds that they are not entitled to. I need someone to assist me with getting MY money back from these people in a timely manner because waiting another 45 days is not an option.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been living in this apartment complex since August 12th. There has been nothing but problems from lack of security to issues with appliances and pests that have yet to be answered. I frequent the leasing office and nothing is really done about any problems that I have. In August, there was a person who wasnt supposed to be living here with her child and boyfriend and all that was offered to me was a mediation session. Now that that has been dealt with, there is now a man living here with his girlfriend and he is not on the lease. The safety issue comes because these people (everyone who has lived here thus far) are significantly older than me and this is supposed to be a student space. These people are not in school so there is no reason why they should be living in a student space, especially not in their mid to late 20s.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to highlight several ongoing issues with Arrive2801 that have severely impacted my living situation, and I respectfully request immediate assistance in facilitating a ************* a disabled individual, access to hot water is essential for my health and daily needs. Unfortunately, for the past 72 hours, I have been dealing with only lukewarm or cold water coming from my shower, despite repeated maintenance requests. I have received no response from the staff. Furthermore, I have an outstanding maintenance request that has gone unresolved for over two months concerning a broken toilet paper holder. Maintenance has claimed to fix this issue multiple times, but it remains broken (please see the attached photo for reference). This is in addition to nearly two months of waiting for the repair of a leaking ceiling in my bathroom, which almost led to mold growth, and the ongoing pest problems in the apartment that have not been addressed.Additionally, for the past two weeks, the fire alarms in the building have been going off at random hours, particularly at night, causing significant disruption to my household and distress to my children. This issue has yet to be resolved.I have also attempted to discuss my lease renewal with the leasing office, particularly regarding my right to request a rent reduction or apply specials under state and federal regulations. However, my inquiries have gone unanswered. Moreover, I have informed the office of a court-ordered restraining order for protection from an abusive ex, yet no action has been taken to safeguard myself and my family.While these are ongoing concerns, my immediate priority is to restore consistent access to hot water and ensure that the necessary maintenance tasks are completed by someone other than the individual who has repeatedly failed to resolve these issues. The lack of response and disregard for these matters does not reflect the good-faith business practices that should be expected.

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into this Senior Living Ctr. on September 2, 2024, two days later I was awakened by alarms going off with voice saying...fire, fire. Ran out of the building, firemen came and they stated the smoke detectors needed to be replaced immediately as they were filled with dust/dirt; next I find I have a bathroom light shorting out when you turn it on it blinks and so doesn't the plug. I have a video of this. Only have a fan light in the bathroom for two weeks. At the same time another light does not work in the kitchen; all the parts are all over the counter as he is in the process of figuring out what is wrong. Finally into the third week, he replaces the light. A few days later I noticed the light is separating from the ceiling and it could fall down at any time with glass all over the place. Supposedly we will fix tomorrow; of course, they didn't. It is still hanging. I am totally disillusioned by this "senior complex" paying a premium rent.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not eligible for this debt QUALIA COLLECTION SE **************************************************** I Do Not have a contract with Quaila Collactions they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:09/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mail sent 9/13, checked office for mail the 19th, 20th, and 23rd the office still does not have my mail. The mail had money/money card in it. The tracking stated the mail been delivered . While in the office getting my mail, another resident stated anytime she picks her mail up it is open, its been going on for a year.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We lived at ****************** in ***, **. These ppl are trying to tell us that we owe them almost $10000. We do not agree with that, yes we were evicted and owe for that, but that other stuff I refuse to pay. They are charging us for a new carpet when that carpet couldve been cleaned, the carpet was damaged beyond repair, that is a lie too. They lied about the master bathroom tub and are trying to charge us for 2 new tubs. The other tub might have been scratched from my son trying to clean it, but that master bathroom tub was just fine. We also asked these ppl about the move in checklist we provided when we first moved in that lists everything that was wrong with that place and somehow they conveniently cant find it, yeah ok. What can you all do to help us please?

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrive ******** was supposed to send my refund of $150.00. I keep calling them and I spoke with the manager i was told the check was going to be sent to me 4 weeks ago and I called again and no one has returned any of my emails nor calls. This ongoing situations has been going on since May 2023. I have screen shots of the email from the manager stating I would be receiving the check Friday August 15th, 2024. He is not returning any of my calls.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When arriving for move-in I was given the keys to a disgusting apartment. Stickers and nails all over the walls, doors, and cabinets. Missing cabinet knobs, broken fans, a dishwasher filled with mildew and mold, urine stains all over the carpet and a chunk missing from the carpet. Since moving in I have filed multiple maintenance requests with only 1 request being completed - and it was done wrong. They replaced my ceiling fan and wired it wrong so it wont work. That is a FIRE HAZARD! Not only that but the dishwasher is a HEALTH HAZARD! All of these things should have been fixed PRIOR to move in. No one has contacted me telling me when these things will be fixed. I paid over $2,000 to move in to a distrusting, unkept, unsanitary apartment. We could get mold poisoning or die from a fire if the wires ignite a spark from not being properly placed.

    Trinity Property Consultants is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.