Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  2700 W Powell Blvd Gresham, OR 97030

• 

  Trinity Property Consultants

  3530 Old Chamblee Tucker Rd Doraville, GA 30340-4158

• 

  Velo Apartment Homes

  3481 S. Fenton Street Denver, CO 80227

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  Trinity Property Consultants

  100 Asbury Cmns Dunwoody, GA 30338-5824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would give them a 0 if I could. Please beware of this place!! Its a scam!! I rented this place for my daughter to attend FSU.. it was the worst place Ive ever seen!! The place has mold and it was blood in the carpet.. we tried to contact them but no one answered the calls or fixed the problem.. How do you do this to people heres a list of everything that needed fixing.- Mold and mildew in the bathroom sink - Mold in the vents - Non-functional lights on the building exterior and front door - Missing tub stopper - Laundry room doors that do not stay closed - Unclean garbage disposal - Carpet in living room and bedroom that requires replacement/blood spots - Missing peep holes on front and room doors - Shower rod, shower ****, and door off hinges needing replacement - Non-functional dryer and refrigerator infested with roaches - Mini fridge in the bedroom needing removal - Dishwasher and kitchen microwave requiring replacement - Flickering light bulbs in bedroom and bathroom - New mattress replacement Management is horrible and Im reporting them for the mold.. it was a horrible experience for her especially when she was excited to move in and start her college journey..I wanted to terminate lease because it was a scam but they want us to pay for something she never stayed in due to the living conditions.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator out of service for 3 weeks, no resolution other than a defrost from maintenance, was successful for one day and no longer working again.What appears to be black mold in the bathroom, likely due to lack of ventilation. Arrive ************ - Trinity Property Consultants are truly slumlords.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in The Re New at **************** managed by Trinity Management Company on Saturday July 20th. It's a 2-bedroom apartment, newly renovated and move in ready as stated by the company. I paid my deposit and prorated rent $1,238 via money order. First day moving things in I noticed water seeping from underneath the floor tiles in the kitchen and dining room area. I contacted maintenance and informed them of what was going on. Maintenance comes and discovers my AC unit was frozen and have been leaking. They let that thaw out, cleaned up the water and sent an outside company called "Aardvark" to put two fans in my home and told me to let them run repeatedly, day and night until they came back to check. 5 days went by before someone came and the water was still seeping through the floor. So they left it for a couple more days same result. "Aardvark" came to pick up the fans also confused as to why the fans didn't work. I visit the leasing office in person to figure out what's the next step, they claim the sent a plumber to my home but I wasn't notified or aware. They send "Aardvark" back out with the fan again. We are now into the month of August, August 7th to be exact. I come home from work on August 15th fan has been removed, but the problem has not been resolved. I have spoken with the leasing office numerous times about this issue and nothing has been resolved going into a month time framed since I been in my new place. The water is still there and In fact seems as though it has gotten worse. The longer the water sits I'm sure it's going to create mold and possibly get me sick. I have to walk around in my home with shoes on fear of my feet or sock being drenched in water. This is totally unacceptable! I should have never experienced this, but to still be going through this a month later after move in is absurd. This company need to take accountability and responsibility of their actions and fixed this issue.

• Initial Complaint

  Date:08/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am living in unit 1421 D at the Social2700 and the conditions of the unit are barely livable, I understand that I am bound by my lease to continue leaving there until the contract is over, but some things I was hoping we could get fixed.One issue is the infestation of bugs and cockroaches. Like, everywhere.Another issue is the mold, I have found mold all around my bathroom, room, and so have my roommates. But the thing that really prompted this complaint was behind the fridge. There is an outstanding amount of black mold that is living behind the fridge. This is not okay with me or my roommates because there is a possibility we can get sick from it.The paint on the doors is peeling off.You can tell the sidewalk has NEVER been power washed.They gave us mini fridges and microwaves, and theyre all rusted and barely usable, but the company wont get them replaced. The faucet in my bathroom is broken.The place was dirty before I moved in. EtcI just want you guys to help me make contact with whoever I need to be in contact with to get my unit fixed. I pay $560 a month for this place.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 5, 2024 my daughter and I arrived at The Social Block townhouses for her move in **********, **. She was moved into a dirty apartment. When reported, she was told by staff to be patient and within a week or so, someone would come clean it. After speaking with the manager, ******, he sent cleaning service over, along with carpet cleaners and maintenance to repair the cabinet door that fell when she opened it and the broken blinds. He promised to move her into a different apartment within a week and gave me his card to contact him. From that day on, he dodged our calls and numerous emails. Today is day ************************ an apartment with no hot water and no air. After all of the on site management continued to disregard her work orders, she then had a leak throughout the apartment. Water coming up from the wooden floor in the kitchen and bathroom. She had already reported several other issues like mold, no hot water, roaches, discarded rat trap and the bottom of the kitchen sink is has a huge hole with mold inside. Staff told us that no hot water was not a major issue and if after another 7 days, if its not fixed to let them know. From there I found the area manager, ****, who was a breath of fresh air when we first contacted her. It seemed as if the issue was going to be fixed. She asked what they could do to fix the issue. We told her that the apartment wasnt fit for no decent human being to lived. It needs a lot of work. She agreed. Was responsive for 2 days. Employees were going into her apartment with no notice, left doors unlocked. Leaving my 22 ye old daughter having to get off work and being afraid, not knowing who had been in or if anyone was in their waiting in a room. No updates, no notifications, no response on whats being done. Shes now in an apartment over 80 degrees, we told ****, no response to the emails. So shes now forced to go into week 2 of no hot water and no air. Fans left all over to dry water damage are overheating also.

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the Complaint:I moved out from The Social North ************************ in *********, ********, managed by Trinity Property Consultants, on July 31, 2024. The next day, August 1, 2024, I received a move-out charge totaling $250. This charge included a $200 move-out fee and a $50 trash fee.While I accept the $50 trash fee, I strongly dispute the $200 move-out fee. We were not informed of any such fee upon signing the lease, nor do we understand its basis. Throughout our tenancy, we experienced numerous severe issues, including:Lack of hot water Malfunctioning air conditioning Poorly maintained elevators Despite these ongoing issues, we fulfilled our lease terms and left the apartment in good condition. Charging an unexplained and unjustified $200 move-out fee is unreasonable and unacceptable given the circumstances of our tenancy.Resolution Sought:I request that Trinity Property Consultants revise their billing to remove this unreasonable charge.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration and disappointment regarding the ongoing rodent problem at my apartment complex. Despite numerous attempts to address this issue, it has become evident that this is a complex problem that has not been adequately resolved. During my time with the apartment homes, I have lived in two apartments in two separate buildings and encounter rodents. Living in these conditions has significantly impacted my quality of life. I have experienced numerous sleepless nights and constant anxiety due to the presence of rodents. The situation has become unbearable, and I no longer feel comfortable or safe in my own home. Furthermore, I have discovered that the rodents have been accessing and contaminating my food, appliances, and clothing, which is completely unacceptable. It is disheartening to endure these conditions, especially considering the financial commitment I make in paying rent for a comfortable and sanitary living space.My hope by filing this complaint is that the property manager and their leadership will take the proper steps to solving this problem and not cut corners.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* la primera queja 04/24/2024 la segunda 06/03/2024 y la tercera hoy 07/27/2024 explicndoles a la propiedad la plaga de cucarachas que hay en este complejo de apartamentos, me dieron una falsa solucin a la queja que puse el 06/03/2024 pero digo falsa por que esta no acabo con la plaga, hoy ya es lo mas fatal que me a ocurrido una cucaracha callo en mi comida y casi me la como. soy una mujer embarazada y se *** mltiples infecciones que esta plaga tienen y que podran afectar a mi beb. deseo que yo pueda desalojar este lugar sin tener que pagar una multa, mi contrato finaliza hasta 09/30/2024 es mucho tiempo.yo he comprado anti plagas pero nada *** mata, se reproducen muy rpido.todas *** noches *** fumigo y tengo que gastar bastante agua para lavar y dejar todo impecable.este complejo de apartamentos no es eficiente con este gran problema que me causa estrs.I made the first complaint on 04/24/2024, the second on 06/03/2024 and the third today on 07/27/2024 explaining to the property the cockroach infestation that exists in this apartment complex, they gave me a false solution to the complaint that I made on 06/03/2024 but I say false because this did not end the infestation, today is the worst thing that has happened to me, a cockroach fell into my food and I almost ate it. I am a pregnant woman and I know the multiple infections that this pest has and that could affect my baby. I wish that I could vacate this place without having to pay a fine, my contract ends until 09/30/2024 is a long time.I have bought pest control but nothing kills them, they reproduce very quickly.Every night I fumigate them and I have to spend a lot of water to wash and leave everything spotless.This apartment complex is not efficient with this huge problem that causes me stress,

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ** broken down about 3 months ago and have since then been without **. I made several work orders for the repairs and nothing has been done about repairing it, but the only thing that management did was to install a small window unit in my bed room which barely cools and struggles to keep the entire apartment cool. I have reached out to management for an update on my repairs and they fail to communicate with me on any updates, I have been a tenant for 5 years and always pay my rent on time so i expect my repairs to be done in a timely manner. I did notice that the apartment that is the show room apartment the ** was repaired quickly and no one lives in it. I just want my ** repaired, i have suffered enough .

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in the Renew at *********************** ran by trinity consulting company. I could write pages about my awful experience but it ended with them charging me $400 in cleaning fees and all they did was take ice out of the freezer, scrub some walls and counters. It was not $400 worth. They just charged me so much to spite me. While living there I was surrounded by trash and dog p*** When I complained they acted like I was crazy and called the police on me. Completely unprofessional the entire 5 months I lived there. I will not stop submitting these requests until I know someone has looked into this terrible complex operation. I paid $400 in cleaning fees and THOUSANDS in rent for an apartment that was so unbearable I had to fight to end the lease.