Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Trinity Property Consultants has 113 locations, listed below.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Seven Palms Apartments

  4065 S Braeswood Blvd. #150 Houston, TX 77025

• 

  Trinity Property Consultants

  100 Bush St #1625 San Francisco, CA 94104-3941

• 

  Trinity Property Consultants

  1221 Kapiolani Blvd #248 Honolulu, HI 96814-3518

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around March 15, 2022 my sister and I moved out from our apartment. The property manager notified my sister and I that we were eligible to receive our security We paid $728 for a security deposit at ************************** in ************, **. The property manager at the time was notified via e-mail where she confirmed the correct forwarding address. I was told to wait 30 business day for my check to arrive at the forwarding address we put on the notice to vacate and in e-mail. Instead the regional Manager ********************************* and then property manager, ******, mailed my security deposit to an address in KS. I have no connection that state. They mailed my security deposit to the wrong '*********************'. Per the new property manager, ******, at **************************--no one is getting back with her. It is 01/19/2024 and no one still cares to get back in contact with my sister and I who are on the lease. If this cannot be solved, the matter will be addressed in legally. I want my move in cost fully refunded for this two year wait.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister **************************** was a tenant at one of this company's apartment in located in South ********, ** . My sister ***** died on October 9th. I have been waiting since the end of October to receive her Security Deposit check sent to me. I was supposed to get it at the end of October. It is now almost January ****. When I call to inquire to find out when this check is going to be mailed to me, I get ignored, no answer to repeated calls or emails and the general run around. The check was sent to the wrong address etc etc. I need this check for reimbursement related to ***'s funeral expenses and for renting a storage unit for her belongings. Now Im in charge of paying her outstanding bills now coming to my house in ********. I also have asked who the Top Manager is at ********** and I get no response on that question either. The phone number for the ************* is ************ and the number at the "******** **************" is ************. Please note, this apartment was throughly cleaned by myself, my son and other family members. We got *****'s apartment emptied out ASAP so it could be readied for a new tenant Sincerely, ************************************

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ChatGPT I suddenly began receiving phone calls from a debt collector on 11/20/2023, which escalated with numerous calls over the past several days. Initially dismissing them as spam, I later received a mail from ******************** in Georgia, threatening to report the debt to credit bureaus unless I paid $230.I ******-signed a rent agreement for my 24-year-old daughter, who rented an apartment from Trinity Property Consultant, DBA as Social West in ****, ****, until July 2021. During her tenancy, she faced issues with poor repair records, maintenance neglect, and unaddressed requests for fixes. Consequently, she moved to a different complex on 7/4/2021, leaving the apartment clean and keys inside, following the manager's advice. However, the records claim she moved out on 7/20/2021, during her overseas absence after 7/5/2021.On 7/27/2021, I received a request to pay $330.38 for repairs. I requested evidence of damages, receiving photos of minor wall scratches ($25 each) and a substantial charge for repainting the bedroom ($240). Having paid everything up to that point, I sought additional photos of alleged damages before paying, but they never provided them. Now, 2.5 years later, they have sent me to a collection agency for $230, claiming to have 60 photos to prove damages, which they intended to email me, despite my repeated attempts to provide my email and address than never happened. In the multiple conversations, with ********************** agent it is clear that Social West did not have the requested bedroom damage photos and statement of having one now , was a bluff.To avoid potential damage to my credit score, I reluctantly paid the collection agency, contacted the **** Attorney General, and retained a lawyer who advised payment over risking a significant credit score decrease.Since than I have learned that HUD has a definition of normal wear and tear for tenants, and that is all subject in this matter.This business appears to be engaging in unjust charges for regular wear and tear, employing aggressive collection tactics towards students and their cosigners, and failing to respond to requests for evidence. They provided some photos during the initial request, never presented additional photos for significant charges, and ultimately sold the debt to a collection agency, bypassing direct contact with my daughter.

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this **** with ******* CREDIT MANAGEMEN. I do not have a contract with Trinity Property Consultants, they did not provide me with the original contract as i requested.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. My name is ***********************, and I am writing to formally file a complaint against Trinity Management Group regarding ongoing issues within my apartment unit, which have not been adequately addressed despite multiple attempts.The maintenance concerns in my unit include marked and chipped walls, a persistent bathroom sink leak, non-functional appliances (washer, dishwasher, and ******'s ice maker), a wobbling ceiling fan, and prolonged hot water outages. Despite multiple work orders, these issues persist, creating an unsightly and unsafe living environment.In addition, challenges in setting up internet services due to the poor condition of the building's cable box have led to an inability to establish a reliable connection, adversely affecting my ability to work from home. The area under the kitchen sink emits a foul odor, indicating a potential issue that requires urgent attention. Moreover, the installation of cable box and internet hook-*** left behind damages to the walls, which remain unaddressed and unrepaired.Furthermore, I received a mail key that does not work, preventing me from accessing my mail, adding to the ongoing inconveniences I have been facing.Despite my diligent efforts to be present during maintenance visits, issues persistently reoccur, necessitating continuous follow-up. The leasing office's initial response of a $150 rent credit is insufficient considering the magnitude and persistence of these problems. A transfer request to a different unit has been denied, leaving me with no choice but to escalate this matter to seek a comprehensive and satisfactory resolution.I kindly request the Better Business Bureau's intervention to ensure Trinity Management Group addresses these concerns promptly, providing a safe, habitable, and functional living environment. I trust your organization will take immediate steps to rectify these issues and restore normalcy to my living situation.

• Initial Complaint

  Date:11/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey there, my name is *************************. I am a resident here at the Hub. I have been living under poor conditions for almost two months. My AC unit has been broken since the end of September. I have made numerous maintenance requests through the office as well as with site maintenance. Im not able to sleep comfortably at night because of the heat and I have lost income due to the environment. I have been incredibly patient with your team but I am now considering taking legal action against whomever it may concern. I have also received an eviction notice because of late payment of my rent but I do not feel comfortable paying if the complex continues to neglect my living conditions. I don't know what to do anymore.************************* ************* ********************* Apt number 313

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont even know where to startI was 7 months pregnant when we moved to Arrive **** with a toddler. I was so excited that my partner and I finally had a place to ourselves. Id rather speak about all the issues to a live person. The BIGGEST and most IMPORTANT issue weve had living here is roaches and MICE (at least 10 mice so theres clearly an infestation). From the first week of living here we have had non stop roaches (we didnt even have a lot of furniture at the time and were still living out of boxes) we probably seen/killed over 30 roaches in less than a span of a month. Property management doesnt give a **** and have ONLY said that we could move out (as if to say thats the ONLY solution) (no other options were given)Ive been reaching out to the health department but I cannot get a live person. I will continue to reach out to them until I can get a hold of them. I have all documentation with management and it shows how often I was ignored when expressing concerns about pests and other issues. My children are breastfed but are getting sick and Im not sure wether its from the continuous mouse droppings or my excessive use of cleaning g products to rid the house of mouse droppings. I feel as if Im sugar coating what is going on because we have not only living in constant fear but staying at other folks houses because of the mice. We put this door block thing under the doors so they couldnt go in our rooms and they chewed right through them. I not only want my security deposit in full and 0 responsibility for our balance due (we are breaking our lease) my entire maternity leave was spent looking for another place to live and we only now 2 days before we move out found a place. The apartment should be condemned. I feel as if Im also *********** receive reimbursement for our moving expenses. The entire course of our stay has been H*** and I need something to be done before I take legal action.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity Property took over my apartment complex 8 months into my lease. 2 months after they took over the came to me about owing $645. The amount was due to a $129 discount i was getting from moving there and being a new tenant. I sat down with their financial advisor and she stated the amount is from the previous complex making the mistake by not adding the discount to the first 5 months of my lease which resulted in $645. I thought this mistake was resolved as I went into the leasing department on 3/28 to have this resolved but clearly they did not. But In my rental ledger from 6/01 until this current date , i have gotten my monthly concession of $129 every month even with when trinity took over as I was supposed to. Trinity stated that its a debt owed to them and theres nothing they can do to fix this is*** other than for us to pay it. I showed them paper proof signed from both I and the previous owners that I was due to get the monthly concession from the beginning of my lease. They agreed that I do get it and it was a mistake from the previous owners but they can and WILL NOT fix it. They now have decided to take me to court for an amount of $1155.09 for not paying rent for 10/01-10/31 , which that is not the case because i have receipts that I paid my rent for the month. The leasing office told me it was for the first 5 months that they didnt add the monthly concession. It seems like they dont even know what theyre suing me for and dont even have the right information on my court document. I hoped that this company taking over that things would get better but now theyre trying to *** me for an amount thats not even stated in my lease.

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2023, I submitted an application for residency at Arrive North Bethesda, indicating an intended move-in date in early November. Regrettably, despite making several inquiries via telephone, I have not received any response to my application. Furthermore, during the weekend, my attempts to contact the provided phone number were met with a message stating that the number is no longer in service. Consequently, I have successfully secured alternative housing arrangements. I am formally requesting a refund of the application fee for both myself and my son in light of these circumstances.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to move out if the apartment because there were so many issues with roaches. They were there twice and still having an infestation with roaches. We had to box everything up and basically live out of boxes. We were informed by the pest control that they have had issues at this location in the past. The third time we called to complain they told us we would have to pay for anymore service from pest control. We waited two weeks and still no one showed up for service so we had to move out.