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Business Profile

Protective Covers

Myspacover.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Reviews

Customer Review Ratings

2.67

Average of 60 Customer Reviews

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Review Details

  • Scott J

    Date: 12/07/2023

    The company offers free shipping anywhere in Continental *************. Once you order one of their spa covers they cry poor and say that they cant ship to your location without you paying half the shipping fees because their nearest shipping partner is 7 hours away. I live 3 miles off off I90, not exactly in the middle of nowhere. I also offered to pick ** in ******** or ******* and they didnt have anyone close. Scam! Buy from a company with more honesty.

  • FW K

    Date: 12/04/2023

    Terrible experience. I'll admit the website and order details were good and made a good first impression. The manufacturing and delivery was very late, excuse after excuse, finally after about 4 months finally got it.... looks like shipped from ****** likely where they are made. Seemed good aft first but then vinyl was puffing up, also noticed they did not double wrap the inside as I detailed in the order options, only one thin layer of plastic around the foam. I've now been waiting 5 months for a partial refund.... delay after delay, very unprofessional and would not recommend. The price was good but service is in the negative and quality is too soon to tell but I don't have high hopes after all the other problems. Trust me, go with someone else.

  • Brad S

    Date: 11/09/2023

    Still waiting on my refund. The order was placed in June and they kept coming up reasons why it wasnt in process. After 5 months we cancelled they said I would receive a refund still waiting. Just left them another voicemail. Ive emailed them 10x still nothing.

  • Stephen F

    Date: 10/17/2023

    I provided the dimensions, as well as the make and model of my late model 2019 Jacuzzi hot tub and when it was delivered it was 10 inches x 10 inches too short. I have contacted two different representatives for the company and was told that they received those dimensions on the order and that I am stuck with this huge hot tub cover that doesnt fit and I have no place to store it. I asked them why they didnt verify the measurements against the manufacturers information that was provided and they had no answer for me. The cover cost over $700 and is useless to me. I was told that I could sell it, however I am unable to find any manufacturer that makes this size. I have requested a return authorization and a correct replacement, but was told that they would give offer me $100 off of the new one and cover the shipping but I was stuck with the other cover.

  • Chris S

    Date: 09/15/2023

    Very satisfied with the fit and quality of my new spa cover. Took some time to get the design right, but after some back and fourth with their CAD team we dialed in the measurements. Price and shipping were within the time they estimated. Overall very satisfied. The new cover is good quality.

  • Dana L

    Date: 09/11/2023

    Odered cover in May and still waiting in September for delivery...numerous excuses and failure to respond to requests for service.

  • Anthony B

    Date: 08/21/2023

    Add me to the long list, ordered in May still waiting,

  • Dan P

    Date: 08/19/2023

    Unfortunately, I am in agreement with everyone else who has reviewed myspacover.com recently. Placed our order beginning of May, paid in full. Lots of delays, saw today the tracking said it was going to be delivered, excited to see it, only to be let down. The cover that was delivered is the wrong color, thickness and 12" smaller in width than what we ordered, definitely won't ********** hopeful they will make it right, although 3+ months into the order not sure there is a way. I just want my new hot tub cover. If they respond appropriately and somehow make this right I will review again and share. If you don't see an update assume its as bad as all the reviews say and stay away.

  • Stacy P

    Date: 08/15/2023

    I ordered 4/28/23 never received my hot tub cover. They keep giving me the run around processing my refund. They are delaying and avoiding refunding my money. I keep hearing that they changed banks. I requested a paper check and still nothing. This company is a huge scam. Debiting my account $440.

  • Javier F

    Date: 08/08/2023

    I Placed a order on myspacover.com, first they talk me is gonna take between 6 or 8 week after 3 week I call and they said , is gonna take 10 or 12 weeks, I cancelled my order, and still waiting for my refund, I already wait, more than 10 days to have my money back and nothing, I have a e-mail with a refund confirmation but until now I dont have my money back in my account, those guys take your money so easy, but delay time to give it you back, I should read previews reviews before place a order with this company

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