Complaints
This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 421 total complaints in the last 3 years.
- 132 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been wait 3 months for a replacement blind.
Business Response
Date: 08/02/2024
3 Day Blinds apologizes for the delays. We are experiencing a backorder of material to complete the order. ***************** is actively trying to address the matter and a representative will be contacting the customer to discuss further. We will continue to monitor the project through its completion.Initial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 6 shades from 3 day blinds and all measurements were wrong. 3 day blinds remade the blinds but 4 shades are still wrong. The measurement on 2 of the bags say ****** but the shades only measures 58.5. The other two bags says ****** but the shades only measure 54.5. I emailed the company with pictures and measurements and they emailed me saying the measurements are correct????This is the person who emailed me back ************************ Senior Resolution Specialist | *************** It is very hard for me to speak with a person and they take forever to get back to you. I want the shades made to the measurements on the bag or get my money back and they can pick up the shades.Business Response
Date: 07/26/2024
3 Day Blinds apologizes for any issues with the order. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days.Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered the blinds April 3rd, 2024. They were installed June 15th, 2024. During the installation we found two of the slats had holes in them (see the photos) and the color of the blinds was wrong. The installer said not to worry 3Day was very good on customer service and he took photos. We called ***************************, the sales rep who said she would get back to us the next day. We never heard from her. We called the company the next week because we had not heard from ****. They told us they had received the information and would get back to us as soon as it could be processed. We never heard back. Finally we emailed **** and said we were going to file a complaint and she called the next day and promised to call the company for a status update and would get back to us. To date we have not heard back from her or from the company.Business Response
Date: 07/24/2024
3 Day Blinds apologizes that the louvers arrived damaged from shipping. Replacement louvers have been ordered and have shipped to the installer. In reviewing the account, we do not see any report of the wrong color. Please let us know what window is believed to have been received in the wrong color and provide a picture of what was received and let us know what was expected so that we may investigate the mater further.Initial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 2, I had a salesperson come to my home to provide advice for window coverings. The lady measured and I accepted the order. (#*******). The following day I rescinded the order. I apologized for any inconvenience to them and they said, Dont worry. It happens all the time. They assigned a case number, CAS ********, and indicated that a refund would be forthcoming. I paid by check. It has come out of my bank account. They have ceased to communicate with me. I am unable to reach them by phone. I do not have a refund check or any indication of when I might expect a refund.Business Response
Date: 07/24/2024
A member of our Leadership Team contacted the customer on 7/23/24 via email to confirm that we have cancelled order *******, and to allow 7-10 business days for the refund to post back to original form of payment. Thank you.Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed and paid for an order from this business. They messed up the measurements and were not able to complete the installation. The order was messed up and I was told by the installation team to expect a call about the revised order within a week. It has now been a month and I have not heard anything.I have also reached out to the sales **** ******************* multiple times and heard nothing back. At this point I think they have taken my money and will not actually deliver the product.Business Response
Date: 07/19/2024
3 Day Blinds apologizes for the issue with the blinds. A ************* representative emailed the customer 7/18/24 that the order was processed and was estimated to ship on 7/24/24. The installation team will contact the customer once the order has been delivered.Initial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October of 2023, I had 3 day blinds install shades and vallances throughout my home. Back in May of 2024, I notice water coming through my windows in which a custom base was used to complete the installation. After several attempts for them to correct the issue, they have determined that it was not the installation issue, however a water issue. They seem not to want to repair the damage that the installation caused.Business Response
Date: 07/18/2024
Members of our Leadership Team are reviewing the photos of the installation and a representative will be contacting the customer to discuss.Customer Answer
Date: 07/21/2024
I have reserved the right to continue with this complaint for the reasoning that the communication, inaccurate information, and the unprofessional treatment that I received thus far. Wanted to note that I did receive a voicemail response on my phone stating that I would receive a call 7/22/24. If I would accept that message and accept the business response, it would have put me in a losing position if no call is received. So, I want to protect my rights at this time. The timeframe would have expired if I did accept the business response and didn't get my call back for the repairs.
At this point, two (2) technicians have visited my home only to take pictures. I have a feeling the same is about to happen for a third time. Corporate has already stated that they are NOT going to do anything future. When asked for Corporate to send me an email regarding their conclusion, it never happened. Hence the communication issue. A customer care representative stated that an email was sent to me regarding a case update. That never happened and after speaking to another, the email was sent to one of their reps, not me. However, the customer care rep was kindly enough to forward a copy to me. Hence the inaccurate information. Lastly, 3 Day Blinds is stating that the problem is a water issue. Partial correct. It's because the custom base used to support the blinds cause the water to get through the window frame. I'm not a window installer or repair person, however, I do have enough common sense to know what has caused the problem. Lastly, the ******** itself has compromised the window support on both sides. That has NOTHING to do with water. Looking at it, the screws/pressure put on the installation process has now damage that as well. This is why I say unprofessionalism on their part.
I hope this gives everyone involved with correcting my issue the information they need to come to a satisfactory conclusion. Respectfully!
Business Response
Date: 07/29/2024
A member of our Leadership Team spoke with the customer on 7/24/24 and came to a satisfactory resolution. We will continue to monitor the case through completion.Customer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
purchased 6 window coverings, one does not work or cover the sunlight coming through the window, it has been almost 4 weeks since they said they would send a new designer out to allow me to choose a replacement. Currently on hold for 45 min with customer service and I am getting run around again, there excuse is that the sales mgr. will not return their calls. At this point they can come get my blinds and refund my money for the livingroom window. **************** is horrible and I could have purchased new blinds in the 4 weeks they have given me the run around.Business Response
Date: 07/16/2024
Our records show that a member of our Leadership Team spoke with the customer on 7/16/24 and has scheduled a Service Recovery appointment for 7/17/24. We will continue to monitor the project through its completion.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January of 2024 I decided to have a super bowl party and I needed a outdoor blind for the weather. 3day blinds came out, we agreed on a install date of early February and it's now July still incomplete and I can't seem to get them to see that now I'm tired of waiting and I just want a refund. It's been months of promising to finish the installation however it's always a problem.Business Response
Date: 07/16/2024
3 Day Blinds apologizes for the issues the customer has experienced with the recent purchase. Our records show that a member of our Leadership Team spoke with the customer on 7/15/24 and came to a satisfactory resolution. We will continue to monitor case #CAS-02808811 through its completion.Customer Answer
Date: 07/25/2024
The company has not contacted me and settled anything yet. However that's exactly what I've been going through! The lady said She would call me back and I have yet to hear back! So no it is not solved!Business Response
Date: 07/29/2024
We apologize for the scheduling issues experienced with your order. We are coaching our team members so that your experience is not repeated, and thank you for providing us with information that will help us to improve our customer service. Our records indicate that an appointment has been scheduled for 7/31/24.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I preferred and had installed custom soft ***** shades on two French doors and 4 windows in my home. On the living room window, the shade was motorized. They cost over $8,000. After two months, the two French door shades broke. I called (30+ minutes on hold) and they said they were under warranty and I needed to send in photos, which I did the same day. They said they would have to order the parts and would let me know when they came in. I called back the next week (another 30+ mins on hold) and the person said nothing had been done! They said to send in photos (which I already had done and she found) She then ordered the parts and said the repair company would contact me. Its been a few weeks and now the motorized shade stopped working. I called this morning and was put on hold for 45 minutes. A woman kept coming back on telling me I was still on hold. Then she said the shade **** picked up and hung up on her and I had to wait in line again! I asked to speak to a manager and she said that would take just as long. All I want is for my very expensive shades to be repaired.Business Response
Date: 07/16/2024
3 Day Blinds apologizes for the issues the customer has experienced with the shades and the delay in completing the repairs. ***************** Team is reviewing the account and a representative will be contacting the customer within 2 business days. We will continue to monitor Case # CAS-******** through completion.Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted 3 Day Blinds to get a solution for a blind on my window . A designer came and made what he said would be the perfect solution. It turns out it was not the best solution for that window. When the installer came he had issues even fitting on the window and then we learn about a law about the blinds needing a bead to make it harder to move the blind up and down. The blinds are not functional and they look terrible also . These are in place to help avoid children get entangled in the blinds which was completely understandable. However we were not informed of this until the installer told us plus the installer had to install the mechanical cord outside of the normal place. They had to flip it to get into the space. Immediately the installer told us that a motorized system would work better in the space since it was over a sink, . The designer who came to consult never gave this option , never even mentioned it. Now of course he is saying he did. The company is willing to fix the issue but they want to charge us an additional $460. This is beyond and above our budget I have asked them to remove the blinds and give me my money back . Had we known in advance this wouldve been an issue. I wouldve gone with a different option entirely. I would never have gone with the motorized option through three day blind as it would have added another $460 to my blind cost. I already spent $652 on the blind and that was my budget. I tried to work out a situation where I was willing to pay half of this but this was declined by the Rep. ******* She spent most of the time speaking over me and was not willing to to make this right. The finished product is well below my expectations and I am requesting a refund. Thank you,********Business Response
Date: 07/15/2024
A member of our Leadership Team left a message for the customer on 7/15/24. We will continue to monitor case # CAS-02880596.Customer Answer
Date: 07/18/2024
I heard back from Jennifer who left no number to reach back. It sounds like the same resolution was offered which is unacceptable to me. Can Jennifer call me back as I was unable to get her. She can leave a direct number with you. Thank you, CarolineBusiness Response
Date: 07/24/2024
3 Day Blinds has offered to remake the shade at an upgrade to motorization for only $357.73. We are not charging for an entire brand new motorized shade and we are not charging her re-installation or shipping fees for the upgraded shade. The customer has declined our offer to resolve the matter.Customer Answer
Date: 07/26/2024
Hello,
I got a call from the original specialist named Nadine. Once again she inflamed the conversation with blaming me and saying that “ I did not hear consultant offering the motorized option” - this was not discussed nor offered to me. My husband was with me and he can attest to that. I keep returning to the same thing. We might well have gone with another option had it been offered and perhaps we would not have looked at these blinds at all. There are lots of other options we could have explored that might have even been cheaper. I would like the business to have someone remove the cords and we can see how that would look and also ensure installation was done correctly. This was suggested by Jennifer. - I am still not in a position to lay out another $357 plus. I had offered to go as far as $200 but this was declined by Nadine. I understand the offer to remake is in effect for 30 days.
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