Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

• 

  3 Day Blinds

  4299 Piedmont Ave Oakland, CA 94611-4756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We first contacted 3 Day Blinds in May of **************************************************************************************** our house. They charged over $1,600 for these two skylights. From the beginning there were issues with the order. We had requested blackout shades for our infant's room and our bedroom. The company installed regular shades (which did not block the light) instead. It took multiple months for the company to send the correct room darkening shade and the one in our room never got replaced. Fast forward to May 2024, the motor stops working in my son's shade and the shade in our bedroom is permanently stuck. I've filed multiple (8+) case reports with the company and each time something is wrong with the installer or the order. When I call the company to try and speak with customer service, I'm put on hold and passed around to multiple departments, which usually lasts more than ***************************** June 2024, a 3 Day Blinds installer came to fix the motor on the shade in my son's room. Now the shade is falling off the track and allowing more light to filter into the room. In our room, he said the shade was measured incorrectly, which is why it's getting stuck. He supposedly submitted a report to 3 Day Blinds, but when I call them to confirm, they say he only sent an email, not the official report, so they can't move forward with fixing the blind unless they send out another person to remeasure. It's a non-stop back and forth. We have tried to contact the original sales person as well to no ******** this point, I can not see continuing to work with this company. **************** is terrible, and the fact that we've had problems with the order since day one demonstrates the low level of product quality and customer satisfaction they provide. Ideally, I would like to try and get our money back, so that I can work with another company to reinstall another type of shade on our skylights, as these have been nothing but a headache.

  

  Business Response

  Date: 07/12/2024

  The customer was contacted yesterday, 7/11/24, to advise that a reorder had been placed for the skylight. Once the reorder is delivered to the local installer, she will be contacted to schedule the installation. This is expected to be complete within the next 10 business days. Although the order is not eligible for a refund at this time, 3 Day Blinds will continue to follow the customer's case until all issues have been resolved. 

  Customer Answer

  Date: 07/13/2024

  The business contacted us about one skylight being re-ordered, but we have TWO faulty skylights. The business (3Day Blinds) did not confirm that the skylight being re-ordered is black-out / room darkening, currently only one was installed as room darkening, the other was installed as light filtering, which is incorrect. We would like 3Day Blinds to confirm to us that a room darkening shade of the right color has been re-ordered. The second skylight is currently falling off the track and needs to be reinstalled. The installer additionally requested 2 new remotes, as the remotes for the skylights are faulty. Additionally, we will not accept the business' response until the new room darkening skylight is INSTALLED, the second skylight has been re-installed properly, and the remotes are replaced. Past behavior from the business is to say 'everything is taken care of' and then not following through. This has happened to us in multiple occasions (e.g., wrong colors, wrong orders, poor installs). Thank you. 

  

  Business Response

  Date: 07/18/2024

  3 Day Blinds apologizes for the issues experienced with the recent purchase. Our Customer Care Team has been actively working to address these concerns.  Order  1838227 was processed and expected to ship to the installer 7/22/24.  The installer will be contacting the customer once the order has been completely delivered to arrange the installation.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 07/28/2024

  We appreciate the expedited order from 3 Day Blinds. The installer came to our house and the blind was not room darkening, therefore was not installed. We are hoping the correct blind will be installed this week. Until the correct color/room darkening shade is installed and functioning we will continue to reject the response.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't waste your money on "ANY day blinds". I've been trying to get blinds repaired for almost 2 months. Never got a call or anything. Until I complained on yelp, and social media. Then I get a call today from a guy, who then transferred me to someone else. This young lady had the nerve to tell me that she saw in the notes that a solar panel had to be reattached and a motor was needed for the blind not working. Then she says she can't find record of me buying the blind, just the solar panels. I asked this genius *** would I just buy solar panels. She had the nerve tell me I had to provide proof of purchase. I am beyond ******. 3 day blinds is horrible. *** it took 8 weeks for initial install. **************

  

  Business Response

  Date: 07/09/2024

  Although some orders can be produced and installed within 3 days, most orders have a turnaround time of 2 weeks, and sometimes longer depending on the products selected. Proof of purchase is required for warranty repair or replacement. In this instance, records show that a remake was entered, and is estimated to arrive to the local installer by the end of the week. After delivery, the customer will be contacted to schedule the replacement. 

  Customer Answer

  Date: 07/11/2024

  3 day blinds called me to read back to me the complaints I posted on Yelp and BBB. Why do I have to provide proof of purchase? Do they not keep records? That's their problem. They have been to my home on 3 other occasions to repair blinds. I have a blind that hasn't worked in 2 months. 3 day blinds put the request in thru their installer and told me it's out of their hands now. That is BS! They are responsible for their installer, Rayline, who texted me with an appt of 30 July. This is still unacceptable. I'm preparing to get a lawyer to get some type of compensation for their horrible customer service.

  

  Business Response

  Date: 07/15/2024

  3 Day Blinds is not always able to find customers in the system if the information Customer Care is provided does not match the information on file associated with the account. In this instance, the customer account was located and the customer is receiving assistance with his repair. Though replacement parts may be covered under warranty, other fees may apply if in home service is requested. 

  Customer Answer

  Date: 07/16/2024

  I have provided this business with everything...proof of purchase invoice, dates, explanations, etc. I still do not have resolution. The best they did was turn it back over to their installer Rayline Installations, who gave me a soonest date of 30 July. This is not expediting for a very disgruntled and unhappy customer, Me. This has gone in way too long and my next message should go to the CEO or to local news.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I purchased blings from 3day blinds. Immediately upon installation I noticed that the blinds were not working properly and the space between the blinds and the window were about an inch and a half from the window to the side of the blind. I reported immediately to the company and reversed the charges on my debit card. During this time I removed and purchased new blinds on July 1, 2024 my bank reversed the charge back to the company. I purchased the same for $600.00 less. This company exploits and take advantage of older people.

  

  Business Response

  Date: 07/02/2024

  3 Day Blinds ************* previously spoke with the customer and offered several solutions to the customer's concerns but she declined them.  3 Day Blinds custom makes window treatments to the customer's window specifications and therefore are nonreturnable. As a goodwill gesture we offered the customer to reselect the treatments, when that was declined we suggested she get side panels.  The customer did not want to install them herself so again as a goodwill gesture we offered to install at no charge.  The customer declined this offer as well. 

  Customer Answer

  Date: 07/03/2024

  For the amount I paid 3 day blinds Im not interested in installing side panels on my windows. The light coming in around the sides. bottoms and top are not exceptable. I have a sleeping disorder and this did not help. I should not be required to improvise by adding to my window living in a condo is not excepted by the HOA.for something I paid so much for. As a senior citizen its repulsive how we are taken advantage of because of our age. This was apart of my retirement. This should have been a one and done situation. Should not be required to make an additional changes to my windows. The company responded only after I withdrew my funds for the purchase. Not exceptable. I want my money refunded the job and products are inferior. Totally not exceptable. After getting other quotes I was over charged for the blinds from 3 day blinds.

  

  Business Response

  Date: 07/09/2024

  The products ordered were installed properly, and looked the way they were meant to. The proper expectations were set upfront that no3 Day Blinds products would block out 100% of light, but that they would greatly reduce it. Factors including the direction of the window in relation to the sun can also effect the amount of visible light. The customer was offered options to address concerns with the product but refused, and at this point admits that the product has already been removed and replaced with blinds from a different company. At this point the warranty has been voided. The customer is also outside of the 3 day return window for the product. 3 Day Blinds is willing to help the customer place a new order at a discount, but is not able to refund at this time. 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had 3 day blinds come out and install new blinds. After a week one quit working. I struggled to get a hold of anyone at 3 day blinds. It took several days. When they finally sent a guy out. He seemed confused and did not have the right motor part. Seemed to not know anything about our model of blinds and he left. After several calls they final were going to send out a guy Named **** today. They cancelled today's appointment and again was going to send out the same guy that had no clue what he was doing. I just want a expert from 3 day blinds to come out and replace the motor of the blind that is still under warranty..

  

  Business Response

  Date: 06/28/2024

  3 Day Blinds apologizes for the issues in scheduling the repair service.  I see that our ************* Team is actively working to address these concerns and a new appointment has been scheduled.  We will continue to monitor case # CAS-02848278 through completion. 

  Customer Answer

  Date: 06/28/2024

  well until theyre here and replace the motors and get the shades working as advertised and what it paid for just saying youre going to do something doesnt really mean much. Ill see if the right person shows up on the appointment day to fix this issue

  

  Business Response

  Date: 07/01/2024

  The customer has been scheduled for 7/8/24 with a technician to address the issues he is experiencing.  We will continue to monitor the project through completion. 

  Customer Answer

  Date: 07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* placed 6-5-24 total due $6003.91. Order required 51% down payment which I placed on a credit card. The contract I signed specifically states that the method of payment used for the down payment will be used for the 49% balance of $2941.90. On June 20 without my permission or consent, 3Day Blinds debited my checking acct instead of charging my credit card, violating the contract terms. I had no idea this had happened until my bank called about non-sufficient funds for my transactions. I was not prepared for this unauthorized debit and now have to borrow money from a friend to cover this payment. I am a senior on a fixed income.On November 17, 2023, I placed my first order number ******* with 3Day Blinds. At that time, I authorized a debit to my checking account in the amount of $4840.59. Upon installation on February 27, 2024, I called 3Day Blinds and asked them to put the remaining balance of $4650.55 against my credit card. It was too late...they had already debited my checking account for the balance. The staff at 3Day Blinds were rude, put me on hold for 20 mins and never came back, and told me in no uncertain terms that the contract I signed states they will use the same method of payment for the balance upon installation. So if I was required to use the same payment method for the balance of the first order in Feb 2024, 3Day Blinds was obligated to use my credit card for the balance of the 2nd order on June 20, 2024. In addition to violating the rules of their own contract, it is extremely disconcerting that 3Day Blinds still has my checking account information in their system, and used it without my authorization. I am appalled that this information is readily available in their system for anyone to use at any time. I believe their use of this information borders on fraud and puts my accounts in jeopardy within the 3Day Blind system and also from an incursion from outside parties with intent to steal information.

  

  Business Response

  Date: 06/21/2024

  3 Day Blinds apologizes for the issue and we are looking into what caused the checking account to process instead of the credit card to ensure something like this does not happen in the future.  In reviewing the customer's account, I see that our Accounts Receivable Team has already processed the refund in our system earlier today. It generally takes 3-5 business days for refunds to appear, but that all depends on the customer's actual financial institution.   

  Customer Answer

  Date: 06/22/2024

  I realize it is the weekend and the credit to my account won't be seen until mid to end of next week. I sought assistance from my bank who holds my checking account who advised that I was the second person in as many weeks where 3-day blinds debited a checking account without authorization which is exactly what happened to me. I now wish to have 3-day blinds remove all of my checking account information and my credit card information from their system and I am requesting written confirmation that this has been done. This no longer seems an isolated issue as there are more victims of this type of transaction without permission from the customers.  Two of us using the same local bank have had this experience and 3 day blinds writes this off as unexplainable. This is not an acceptable business nor accounting practice and violates the conditions of the contract customers sign.

  

  Business Response

  Date: 06/28/2024

  3 Day Blinds apologizes for the issues the customer has experienced with the order.  Our Accounting Team has processed the refund and the echeck information has been deleted from our system.  Thank you. 

  Customer Answer

  Date: 07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In last week of Feb or early March, I reached out to three day blinds as I had new window installed and needed a blind. I had 4 other blinds in the room - 3 on windows and 1 on sliding door that were from 3-day blinds. These blinds were all the same color/texture etc and I wanted to fourth window to have similar blinds for consistency. The company told me that they need come to see the window, measure and make sure that they need everything right to get me the right product. The sales lady came and took the measurements, and informs me that they no longer make the blinds that match the mechanism of the blinds on my 3 windows. That I will need to really change three blinds that covered my windows to match the newer kind. The blind on sliding door was ok. She took pictures of the existing blinds to match color, took measurements for all windows and we agreed to the sale of these blinds on March 26, 2024. On the day of installation, when I was asked to sign the form signaling that I was happy with install. I notice that the new blinds were of much dark shade than the original ones and this difference was very contrasting given the older blind that was kept on slider door. I also noticed that one of the blinds was incorrect size. I told the installer, he made a note of incorrect size and told me that that I will be contacted for color and the resize afterwards. I was not contacted by anyone after. I reached out to the company and they told me that the lady who originally came to my house will reach out back to me. She did and visited my house again to confirm the measurement and color. This time she brings a booklet with her with samples of blinds in different color. She informs me that the original color that was on my blinds was no longer an option. Asks me to purchase another blind for slider. At this point I have 4 blinds that are of incorrecct color, one of them is wrong size. I contacted them multiple times, they refuse to help.

  

  Business Response

  Date: 06/21/2024

  3 Day Blinds is sorry to hear the customer is unhappy with his recent purchase experience with 3 Day Blinds.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order.  

  Customer Answer

  Date: 06/28/2024

  I reached out to three day blinds as I had new window installed and needed a blind. I had 4 other blinds in the room - 3 on windows and 1 on sliding door that were from 3-day blinds. These blinds were all the same color/texture etc and I wanted to fourth window to have similar blinds for consistency. The company told me that they need come to see the window, measure and make sure that they need everything right to get me the right product. The sales lady came and took the measurements, and informs me that they no longer make the blinds that match the mechanism of the blinds on my 3 windows. That I will need to change three blinds that covered my windows to match the newer kind. The blind on sliding door was ok. She took pictures of the existing blinds to match color, took measurements for all windows and we agreed to the sale of these blinds on March 26, 2024. On the day of installation, I notice that the new blinds were of much dark shade than the original ones. I also noticed that one of the blinds was incorrect size. I told the installer, he made a note of incorrect size and told me that that I will be contacted for color and the resize afterwards. I was not contacted by anyone after. I reached out to the company and they told me that the lady who originally came to my house will reach out back to me. She did and visited my house again to confirm the measurement and color. This time she brings a booklet with her with samples of blinds in different color. She informs me that the original color that was on my blinds was no longer an option. Asks me to purchase another blind for slider. At this point I have 4 blinds that are of incorrect color, one of them is wrong size. I contacted them multiple times, they refuse to help. I had filed BBB complaint ********, business replied that they will contact me in 3 days. They never called me, BBB closed complaint as I did not respond to the communication where they mentioned that they will call me.
  

  
  

  

  Business Response

  Date: 07/02/2024

  Thank you for your patience.  I apologize for the issues you have experienced with your order.  As a goodwill gesture I have processed the reorder of the slider at no cost to you to match the new shades.  I am sorry for the delay.  The installer will contact you once the order is delivered to schedule the installation.  It is estimated to ship on 8/1/24.  I will continue to monitor the case through its completion. 

  Customer Answer

  Date: 07/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Rajmony Pannu
  
   
  

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds from 3-Day blinds on June 8 via a salesperson ******* *****. Order number *******. I was told to call Lion Restoration at ************; however, it goes into voicemail stating the mailbox is full. I called for 4 days to try to schedule a cleaning but there was no answer. Finally, after an escalation, Lion scheduled an install for June 20; however, I had to call on June 19 to reschedule since I had a contracting mishap at my home. They opened a case, #******** opened by 3 Day Blinds employee **** who had to open a case since Lion did not respond to their inquiries. Well, Lion showed up for the install on June 20 despite the case being opened and 3 Day Blinds promising me to reschedule appointment. The installer told me he would not recommend install due to the home condition which is the reason I cancelled.I called 3 Day Blinds customer service to reschedule and I was told the number ************ provided to me was disconnected. So 3 Day Blinds cannot schedule an install nor their customers. I asked to cancel my order and they said no since I have a contract. But, the blinds cannot be installed so what do I do? They cant help me.3 Day Blinds does not care nor does the salesperson ******* ***** since he already make his commission. So, 3 Day Blinds will not commit to scheduling and they cannot contact Lion.I was told by ******* and *** of 3-Day customer service they would help but they have not helped. I have emails indicating I would be provided help but they have not helped.

  

  Business Response

  Date: 06/21/2024

  3 Day Blinds apologizes for the scheduling issues the customer experienced with their recent purchase. Our Customer Care Team is actively working to address the issues.  I see that the customer has been scheduled for installation today 6-21-24.  We will continue to monitor the project through completion. 

  Customer Answer

  Date: 06/22/2024

  The installer Alfonso was the consummate professional. He udpated me on his arrival time, and respected my home while he efficiently installed SOME of the blinds - NOT ALL! The salesperson, Jeffrey Erceg, measured the blinds incorrectly so Alfonso could not finish the installation since the blinds did not fit my window. So, 3 Day Blinds has charged me for the blinds and has not yet delivered. I ordered the blinds on June 8 and they did not deliver on their 3 day blinds approach.

  Alfonso did order the blinds for me but who knows when and if they will be installed. The company has not offered a customer service phone number for the install since as I mentioned in my original write up, the number I was provided was disconnected.

  So, 3 Day Blinds has charged me 100% for the blinds cost but have not delivered on their commitment nor provide me with a working/functioning number for the installation.

  So, the big questions are 1) When will my blinds me installed/scheduled? and 2) What will 3 Day Blinds do given the unprofessional and corrupt salesperson (never followed up with me as promised after I paid for the blinds) did not measure the blinds correctly? I do not want the same answer - we will get back to you since no one gets back to me. I want a firm date for install.

  Note: Alfonso is highly professional and should manage the business. He is customer centric.

  

  Business Response

  Date: 06/27/2024

  3 Day Blinds apologizes for the issues with the order.  The remake order has shipped and is currently in transit to the installer, expected to arrive 6/28/24.  The installer will contact the customer for scheduling once the order has been delivered.  Members of our Leadership Team are monitoring case # CAS-02873236 through completion. 

  Customer Answer

  Date: 06/27/2024

  This is not true. I phoned both the install company and three day blinds yesterday and they told me the blinds won’t be installed per the contract since they arrive after June 29. Three day blinds said they would call me after 2 to see if they could do something but, as usual, no call. The contract was not filled by the date and the installer said she couldn’t schedule. I have a text message indicating this as well as a recorded call. This is not a truthful response. I placed the order on June 8 and have an email promising me install by June 19. 

  Customer Answer

  Date: 10/11/2024

  the matter is unresolved but we can close the BBB case. Thank you.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three Day Blinds is by far the most unprofessional company I have ever had the displeasure of dealing with. Not only were my blinds delivered late, but the third-party installation company they work with, Blinds to Go, further delayed the process. It took over two weeks for the blinds to arrive. To make matters worse, within less than a month, one of the shades completely broke. When I contacted them about the issue, they sent Blinds to Go to assess the problem. The owner of Blinds to Go informed me that Three Day Blinds should have never sold me that particular shade, as it was too large and heavy, and that I might encounter the same issue again in the future. He recommended that I get a new shade. However, Three Day Blinds opted to send me a part that turned out to be ineffective, wasting an additional three weeks of my time.I escalated the matter by speaking to several managers at Three Day Blinds, but to my dismay, they refused to provide me with a refund for their mistake and the faulty shade.

  

  Business Response

  Date: 06/25/2024

  3 Day Blinds sincerely apologizes for the delays.  I see that a member of our Leadership Team spoke with the customer on 6/24/24 and processed a remake order for the shade.  Once the order arrives the installer will contact the customer to schedule the installation. We will continue to monitor through completion.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I order** blinds/pull down shades from this company. The order went in in March 2024. We got the blinds install** on May 4th. They advertise as 3 day blinds (meaning you can get them in 3 days, but it took nearly 3 months).Even so, that's fine. I can live with that.But, After spending $3,861.10 for three little window-** areas in my house, they came on May 4th to install them.They are simple manual pull downs.One area = okay One area, which is a single window = crook** One area, our sliding doors to deck = install** WRONG product.We told them we order** the OVER (reverse) pull down. They install** the UNDER pull down, which is obstruct**.The man install** it and said to use it while they reorder the correct one.Then, they disappear**.We call** three times. No one return** our calls.Then a few ago (end of May), my wife was able to get someone on the phone. He said no one ever order** the correct REVERSE pull down for us. We have a contract that indicates the REVERSE roll.Now, (it's June 12th as I type this), we still cannot get in touch with anyone and they aren't returning our calls.That's basically where the story sits.I'd like to get our correct product install**.It'd also be nice if they fix** the crook** installation with the kitchen window.

  

  Business Response

  Date: 06/13/2024

  3 Day Blinds apologizes for any issues with the order.  ***************** Team contacted the customer by email on 6/5/24 with an update that the reorder was processed and that the installer will be contacting the customer to schedule the installation once the order is delivered.  The product has now shipped and the installer will be contacting the customer to schedule.  We will continue to monitor the project through completion. 

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a woman from 3 day blinds come to my home to speak out options on window coverings for my sunroom. When the installer arrived , I explained this is not what I ordered.he proceeded to install with my permission. One was broken , one was mismeasured. The sales consultant damaged my door. I had the installer take away product, that wasnt what I initially ordered and was broken . I now have damage in my sun room. I have tried over and over again to resolve (get a refund) . I did not put money down , nor sign a contract. Although they had 1 year free financing. I signed up for that. They pulled money from that lender that day. I have no product. I will not allow them to replace . I dont want to ever deal with this company again. I was never told this was a final sale. I had only good intentions. I have 3 homes, and have never had an issue like this. The sales person has been extremely hostile. She stated that I had to keep what she ordered, would fix the broken one. I did not order this configuration.With the lack of customer service . None, and the fact she sold me something totally different, I want a total refund. I also want to be compensated for the damage that has occurred. I phoned green sky, lending company that they use , they said that there is nothing they can do. That the blind company (three day blind ) pulled the money , even before I got the product.There is no other resolution other than letting me out of this loan. I have no product. They are not responding .And feel Im being held hostage. The lending company that works with them just settled a class action suit, for similar situations.Please help.

  

  Business Response

  Date: 06/13/2024

  3 Day Blinds is sorry to hear that the customer is unhappy with the product selection.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor Case # CAS-02868562.