Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

• 

  3 Day Blinds

  4299 Piedmont Ave Oakland, CA 94611-4756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/24, a sales contract was executed with 3 Day Blinds. Line 6 represents charges for blinds in my office. Blinds were to cover the entire window. Cost for the office set of blinds was $1054.67 plus admin fee.I paid 51% of the total contract price on 10/22/24 as deposit. I was advised that fabrication would take 8-10 weeks.3 Day Blinds charged the second half of the project to my Chase **** on 12/31/24, before the project was installed.Blinds took 12 weeks to complete, and were installed 1/6/***** the time of the installation the installer pointed out to me that one slat in the living room had a defect, and would need to be replaced.When installation was complete, it was obvious the blinds in my office had not been fabricated correctly, and I pointed this out before he left. He said I had to contact Sales (*****).While **** was still in my home, I emailed ***** about the error, and the fact that the blinds only closed in one direction. In 3 sets of plantation shutters, this is the only uni-directional set I have encountered. This was not disclosed prior to executing the contract, but when ***** called me on 1/6, she said, oh, thats just how that brand is.***** also replied on 1/6/25, admitting the mistake on the office window, and advising ************* would be contacted to fix the issue. I received a communication from ************* that the fix would be ready in 4 ******** has now been 8 weeks. Ive contacted ***** twice more. She only responded to the second email, could give no other information than I needed to wait to hear from *************, and I have heard nothing.The 10 week project is now carrying on to its 18th week. ***** has stopped returning my emails and calls.

  

  Business Response

  Date: 03/13/2025

  3 Day Blinds apologizes for the issues experienced with the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor Case # CAS-03012632 through its completion. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 11 blinds from 3-Day Blinds in July 2024, which were installed in August 2024. Almost immediately, three of them malfunctioned: one wouldn't stay down, and two wouldn't stay up. Due to our busy schedule, we had a technician come out in October 2024. One blind was repaired, and two were ordered for replacement in December 2024. However, the replacements also malfunctioned almost immediately, as they couldn't stay up. We called for service again, and a technician came out in February 2025. The blinds required replacement once more, and they were replaced on March 3, 2025. Now, all three blinds are malfunctioning again.We have had honeycomb blinds before in various sizes and have never experienced such issues. We do not want to continue with endless replacements. Also, we did not want corded blinds as the representative suggested, which is dangerous in our household. Therefore, I am requesting a refund for these three blinds, including tax and compensation for the time I have spent at home waiting for the technician to come out four times for evaluations and replacements.

  

  Business Response

  Date: 03/11/2025

  3 Day Blinds apologizes for the issues the customer has been experiencing with the shades. Members of our Leadership Team are reviewing the account and the Case Manager will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor case # CAS-03021580 through completion. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased window coverings with 3 Day Blinds on 1/24/25. The Design Consultant came to my home, and his name is ***** ******. ***** collected half payment on 1/24/25 and told me the other half would be due when they came to install. I was called by the installer that my window sheer blinds came in and they wanted to come to install them. ***** and her husband *** installed the window sheers on 2/14/25 She was sorry to tell me, that the drape for the patio door doesn't have a date to come in until March 31, 2025, and as soon as she heard she would notify me to set up an installation date and time. This morning 1/18/2025 my bank texted me that my account was over drawn. 3 Day Blinds had taken the balance of what I owed. The amount that I was told by ***** would be due when my drape came in. I called 3 Day Blinds very upset at 8:00 this morning and spoke to ******. She apologized and said that should not have happened and was contacting her supervisor. She said my order was basically 2 orders so the balance would not have been due yet. She would call me back A.S.A.P to tell me what she found out from her supervisor. I called back at 11:15 this morning. I ended up talking to 3 different people. I was told that they are allowed to collect payment once the installation date has been scheduled. I said I don't have a date or a time for the drape to be installed, yet you took the remaining balance. He said, I had a partial installation, when they installed the sheer blinds. I again said, I don't have a date when the drape is coming in or an install date. I have nothing at my patio door and won't have anything until after March 31, 2025. How is this okay? He kept saying I signed the contract, our contract states once the date for installation has been set up, they can collect the balance. Once again, I said, I do not have a date for installation. ***** told me, I would not pay the balance until the drape came in. I bought in good faith, And I Feel Robbed!

  

  Business Response

  Date: 03/14/2025

  3 Day Blinds apologizes for the delay in installation.  ***************** Team is looking into the account and a representative will be contacting the cusotmer within 2 business days.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 10/30/24. Salesperson who took order retired 10/31/24. Drapery and shades were installed on 12/20/24. I immediately (the following week) notified 3 day blinds that drapery was too long and installed incorrectly. I have pictures to show. They removed drapery the following week. The installer notified them they were too long. The "central office" for 3 day blind continued to say it was the installers fault. He came out again without really any guidance from those at 3 day blind making decisions, he took rod down, we had wall painted, and then he reinstalled at same place because it was at the correct height to begin with and the curtains do need to be shorter as was obvious from the beginning. (The customer service group from ********************** tries to blame installer for any mistake that company has made). They reinstalled rod over a week ago and I still have no communication from the person who is my case manager despite leaving 3 messages. We have had sheets on our master bed room window since **************** has a serious issue with anything more complicated than simple shades. I honestly think they need to get out of this business. They are in no means a custom drapery company when they can not make simple adjustments to their product and customer can not communicate easily with anyone who is capable of making decisions.I am happy to provide pictures if necessary.

  

  Business Response

  Date: 02/28/2025

  The Case Manager has been working with the client and has come to a satisfactory resolution.  We will continue to monitor Case # CAS-02978051 through its completion.

• Initial Complaint

  Date:02/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered blinds on 12/2. Paid deposit. On 2/14, installation was scheduled. Brackets were missing and nothing could be installed. I emailed and called 3dayBlinds to get a lead on when the brackets could shipped. No response. I have zero product from 3dayBlinds in my possession. They have marked the install as complete and charged my credit card the remaining balance. Still no response.

  

  Business Response

  Date: 02/18/2025

  3 Day Blinds apologizes for the missing brackets.  I see that the Case Manager has been in communication with the customer to resolve the issues.  We will continue to monitor Case # CAS-02994567 through completion. 

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered window coverings and vendor has not addressed the issues with the product

  

  Business Response

  Date: 02/13/2025

  3 Day Blinds would be happy to address these concerns, however, we are unable to locate an account under this name, address, phone number, or email address.  Please provide invoice number, phone number, or address associated with the account so we can look into this matter. 

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feburary 7th 2025 I ordered drapes for 1 room and shades for the kitchen i have 3 business days to cancel without any penalty. I called the same day to cancel all I get is the run around and lies I went to *** store they printed out cancellation forms 3 day blinds sent to me I signed and dated them *** faxes them to them on 2/10/2025. I called again and get excuses and the run around The same day they called to setup install. They said it was not cancelled. They are waiting so they can say I didn't tell in time of the 3 business day cancellation I did the first day and then faxed signed and dated forms 2/10 2025. Also the design consultant pressured me so much they act like scammers. My phone number ************

  

  Business Response

  Date: 02/13/2025

  3 Day Blinds apologizes for any delays.  The refund request has been submitted and approved.  Please allow ***** business days for processing. 

  Customer Answer

  Date: 03/27/2025

  I called 3 Day Blinds again on 2/11/25 and 2/12/25 On 2/11/25 they told me they had canceled the order when I went on the website and looked it up it is not canceled When I call sales people answer they put me on hold for a long time and when I talk to someone they tell me someone a manager will call me back they never return my call and they make lots of excuses why my money has hasn't been refunded. I sent 2 cancellation forms dated and signed on 2/10/25 faxed from the *** store The sale was on 2/7/25 I did everything in the 3 day business days time frame. 2/11/25 I sent a letter signed and dated to cancel I sent it overnight and they had to sign for the letter it's 2 orders over 6 thousand dollars. I called them the same day I bought the drapes and shades to cancel the orders when I call they pretend they will take care of it and refund to my credit card and they do nothing. Also the design consultant pressured me about motorized shades I told her 5 or 6 times that's not what I want when I called her to cancel she was belligerent with me and yelled at me on the phone She said it's in your contract you have the right to cancel and still got really nasty with me. This has been a nightmare I lose sleep over it. I just want a refund and this nightmare to end. These people operate like scammers.

  

  Business Response

  Date: 03/31/2025

  The refund was processed on 2/13/25. 

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds from ************************* which was then acquired by 3 day blinds. I reached out in regards to a warranty claim for two of the blinds that are not working as expected. They said they would cover the two blinds replacement however will not replace with the same material which does not help me as I need matching blinds in my living and office. I am happy with a repair but they said they are unable to do so. I would like either 1. the blinds to be repaired 2. or if this cannot happen compensation. I do not want to replace the two blinds like they have offered with different material as this only creates a bigger problem for me. I want the BBB to know that this company has not provided a satisfactory resolution.

  

  Business Response

  Date: 02/11/2025

  A member of our Leadership Team spoke with the client on 2/7/25 and they came to a satisfactory agreement for resolution.  We will continue to monitor Case # CAS-02977583 through its completion. 

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds 6/2024 and I have not received the completed order by 1/27/2025. We have not received a call from 3-Day Blinds plus they have not given us a contact to call about our concerns or complaints. A previous BBB complaint did not resolve the issue. I am hoping that I can get some assistance with this matter to receive all material purchased or receive a refund.

  

  Business Response

  Date: 02/04/2025

  3 Day Blinds apologizes for the issues the customer has experienced.  The Case Manager has been communicating with the customer to address the concerns and is working with the Lead Installer to come to a resolution.  We will continue to monitor Case # CAS-02988555 through completion. 

  Customer Answer

  Date: 02/04/2025

  3-Day Blinds has not looked at our files.  It does not know what the problem is and want to send out the installer.  We need to speak with the designer and the company.  The installer only does what they direct.  They are not the people responsible nor can they make decisions or satisfy our complaint.  This is the problem we are having with this company.  They don't speak with us and keep sending out an installer. 

  

  Business Response

  Date: 02/11/2025

  The customer has been scheduled for inspection to resolve on 2/11/25.  We will continue to monitor through completion. 

  Customer Answer

  Date: 02/13/2025

  We have been contacted by the Installer not a representative manager from 3-Day Blinds.  They do not know our issue and cannot correct it.  They are a 3rd-Party.  We would like to speak with someone from the company that we bought the product from and can make adjustments or resolve our issue. 

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With the position that I am in the company documents show I have a set amount of duties. Then when speaking with management and HR they tell me that one set of duties are pose to be in my job duties but they are listed for job duties for a position above my own

  

  Business Response

  Date: 02/04/2025

  This complaint was filed by a current employee, not a consumer.  We have passed the information on to *************** to address the employee's concerns, but this complaint should be closed by BBB as this is not a complaint regarding a consumer experience.