Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

• 

  3 Day Blinds

  4299 Piedmont Ave Oakland, CA 94611-4756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have made several attemps to call them ,because my blinds are falling apart, i need someone to come and replace them. i called oct 31 someone told me someone would call they did not i called nov 2nd same thing .i want them replaced or a refund.. i call and stay on hold for at least 30 mins . i want this resolved before thanksgiving.

  

  Business Response

  Date: 11/09/2022

  We apologize for any issues experienced with the window treatments and apologize for any delays in scheduling a service appointment.  ***************** Team is reviewing these concerns and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 11/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 motorized and 2 specialty shape blinds for $2,535.46 on 8/27/22. This first time the specialty shapes were installed, they were very off center and looked terrible. In Addition, the center piece fell off on one and was hanging off on the other. They marked up the wall with the ladder. They did have someone come back out to fix them. They are slightly better, however the center piece fell again and the 2nd one is again about to fall. I keep trying to reach them to just get the 2 pieces replaced. They can mail them to me. I can't get anyone to take the call. I sit on hold and then when someone does pick up, I get transferred to someone else who never answers the phone. I have reached out to my salesman, *********************** several times. He only answers with I have to deal with customer service. He can't assist. The specialty blind looks ridiculous without the center piece. I don't want another installer in my home. Please refund or send the center part. part.

  

  Business Response

  Date: 11/09/2022

  3 Day Blinds apologizes for the issues experienced with the recent order.  We see that the customer was able to speak with ************* on 11/8 regarding the order. We are actively working to address these concerns and a representative will be contacting the customer within 1 business day to provide an update on the resolution.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:11/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order on 10/29/22, Order# ******* and was told by the salesman we would have product delivered and installed the week of 11/15/22. Two days later a second individual came to verify the measurements and then we received an email our order will not be processed until after 12/02/22. I have tried calling the 800 number, sent email messages and ******** messages and nobody will get back to me. Had we know this order would take over 6 weeks if not longer, we NEVER would have purchased these blinds from this company! "3 day BLINDS" IS FRADULENT ADVERTISING!!!! I want to know when we will get the product we ordered INSTALLED and I want a credit for our inconvenience!!! This company has horrible customer service once they take your deposit!

  

  Business Response

  Date: 11/09/2022

  3 day Blinds apologizes if there was miscommunication within our automated email system.  We will be looking into this discrepancy.  Order ******* has already shipped and is currently in transit to the installer.  The installer will be contacting the customer once the entire order has been delivered to schedule the installation date.  It is estimated to be scheduled between 11/15-11/26. 

  Customer Answer

  Date: 11/09/2022

  we were told our order would be installed week of 11/18/22!! We would have never ordered if we had to wait 30 days! Business needs to change name to 30 day blinds NOT 3! This is misleading and deceptive!  When I asked our sakes person about this he said we were told at time if purchase if we wanted it done in 3 days we would have had to pay $600- $1000 for shipping!  We ordered thus too gave BEFORE Thanksgiving, NOT after!!!

  

  Business Response

  Date: 11/10/2022

  As previously stated in first response from 3 Day Blinds, it appears there was miscommunication in the automated email that provided an expected completion date in December. The order has been manufactured, it has shipped, and is currently in transit to the installer. All of which falls into the timeline that was discussed with the customer during the initial purchase, which corresponds with the dates the customer has stated in the initial complaint and in the customer's follow up response. The installer will be contacting the customer once the entire order has been delivered, which is currently estimated to arrive 11/14/22.  We will continue to monitor the project through its completion. Thank you. 

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for more than four thousand dollars with Three-Day Blinds (TBD) on July 23, 2022 to install six blinds in two rooms. Order number ***** (July 2022). The windows wrap around a corner and extend beyond the corner by several feet. TDB came to my home to measure in July 2022 and they failed to account for the corners and how the blinds would fit together. TDB only installed four out of six blinds I contracted for. The four blinds that were installed were done so negligently. The installation was done so poorly that the blinds are not aligned and parts have snapped off. The blinds that were installed are also not the correct size. The installed blinds were too long and thus prevent the other two blinds that cover the corner from being installed. I have emailed TDB pictures of the issues. I have spent hours on the phone trying to reach TDB and asking them to call me back to resolve the issue. When I do reach a live person, they tell me they cant help me and someone will call me back. Ive also been told that my blinds are no longer in stock and they need to use other types of blinds. Again, no one has called me back in over two months. I have called more than a dozen times. It has now been months since the blinds were incorrectly installed and since TBD has been on notice of the problem. TDB knows of the issues. When I reach someone on the phone, they tell me they know the problem. At this point, I no longer trust TDB and want a full refund. They can take the mis installed blinds. I am 81 years old and have never been treated this poorly by a company.

  

  Business Response

  Date: 11/08/2022

  3 Day Blinds apologizes for the ongoing issues the customer has experienced with the recent purchase.  ***************** Team is reviewing the account and a representative will be contacting the customer to discuss a more permeant resolution. We will continue to monitor case # CAS-1251144-X4L2 through its completion. 

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had blinds sitting all over the house for 4 days now. Installer installed 5 out of 16 blinds and left because my blinds werent charged when he brought them, I have two broken blinds, one blind thats too short. He took off without saying anything except that someone would be in touch. Ive been calling at least 3 times a day and have emailed the executive office. All Im getting is the run around that theyre looking into it. No one has responded with any resolution. They just keep saying someone will get back to me. Im out $9,500 with blinds left on the floor and or broken or too short. They have emailed the same response that I should contact customer service. When I do, ** told they have my claim and someone will call. I get a call back from ****** who is supposedly a supervisor saying she is handling it. She gives me her email and now its almost 24 hours later after she said she will respond back (like the others) and has disappeared from any responses like the rest of customer service. Im the process that the installer put the brackets in, he also cracked 9 of our window frames. The only resolution I get is - thanks for the inquiry contact customer service to help with the issue. Its a canned, repetitive response. Im getting no where.

  

  Business Response

  Date: 11/07/2022

  3 Day Blinds apologizes for the issues experienced during the installation.  Our customer Care Team is actively working to address these concerns.  A member of our Leadership Team will be contacting the customer within 1 business day.  We will continue to monitor the project through completion, case # CAS-1278876-M5S1. 

  Customer Answer

  Date: 11/07/2022

  another installer came on Saturday but there are still issues. I have one blind that is not working and one shade that is too short. None of the valances are ordered correctly.  I received an email Saturday stating I signed off on completion of work. I did not. 
  

  The email response from the company to the BBB is the typical canned response they send to everyone. Its repetitive and its to make the consumer think they are going to actually get back to you. Ive had to take hours and hours of my time to get a response. 
  

  This is not an acceptable business practice to take full payment, say the work is completed, when goods and services arent given. 
  

  Consumers need to be aware that this company has hundreds of complaints that arent on ******* They need to go to ******* and Reddit. AND worst of all, is that they have a good standing with the BBB. Im not sure how thats valid at all. Its concerning that consumers would have this much difficulty to get in touch with their customer service group and not be given the run around. 
  

  No - I do not accept their response as work is incomplete and I have an email from them saying work is completed. 

  

  Business Response

  Date: 11/08/2022

  A member of our Leadership Team spoke with the client on 11/7/22 and the customer has accepted the offer to reselect valances.  An appointment has been scheduled with a client to meet with one of our designers to move forward with the reselection.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 11/09/2022

  it still took me to have to make the contact to get the response. Its been a time consuming commitment to keep the business to follow through with helping move this process through. I had to reach out to the executive team before I was heard. Its unacceptable to put consumers through the customer service loophole. 
  

  I do not accept this response as we are not complete with services or goods. Saying its been scheduled on their end is not enough to satisfy the consumer who still isnt fully furnished with the paid goods or services. Until this entire matter is taken care of by the business, I will not accept. Follow through and finishing what I signed in my contract and further discussions will need to be had. Another very disconcerting item is, even though 3Day hasnt completed their work, I received emails saying - Attached you will find a copy of your signed Installation Completion Approval form - this is an absurd email to send to a customer whos never signed the completion. Their business practice needs to be held accountable to the consumer and not send erroneous emails saying the consumer signed a document they never did, thats fraudulent.
  

  They need to do better. BBB should keep them accountable. None of this has been ok in the slightest. Doing business with them should come with warnings of true reviews from consumers. It was shocking to see on ******* how many customers were having the same issues, even 8 months later with no resolution. There has to be accountability to the consumer. 
  

  Until 3Day satisfies and follows through with all the issues Ive had to deal with, I will not accept. 

   

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds through a sales representative for 3 day blinds (*****************) on 3/24/2022. Order number ******. I paid a total of $4505.59. All items were delivered and installed except for 2 valences. I was charged $33.00 for the valences. I sent emails to ***************** regarding this. She responded once but did not deliver the valences. There was no response to my last email. I now require a refund for the valences. It has been nearly 8 months. I had to buy the valences elsewhere.3 Day Blinds LLC ************************************************************* ************** WA License: ************

  

  Business Response

  Date: 11/08/2022

  3 Day Blinds apologizes for the issues experienced with the order.  We are reviewing the customer's account and a representative will be contacting the customer within 1 business day to address the concerns.  

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 05/14/22, I placed an order with 3 Day Blinds. Representative ******************* came to my home to discuss hat I wanted installed. It the Contract totalled $2,533.18 for ONE panel of curtains and valance. I made a down payment of $1,291.94 on 5/14/22. I was told the items would be delivered in June. June came and went. In July, they scheduled installation and deducted the balance of $1241.24 from my checking account and nothing was installed. I called to complain and ask what was going on. They said there was a problem with the installer. Several more weeks went by, and still no curtains, but my money was taken. Then I got a call stating the installer situation has been remedied and the installer would call to schedule the appointment. Another few weeks went by, no curtains, no call. My daughter emailed the sales *************************** and her email went unanswered. I got the runaround for weeks waiting for someone from 3 day blinds to call me back and inform me what the delay was this time.A new installer came out last month, installed them, and advised me not to sign for them and they did not fit the window property. He left with the curtains, but left the valance. Two weeks ago, ******************* came out and supposedly told the installer what to do to correct, and here we are 11/3/22 and I still don't have curtains that fit properly.

  

  Business Response

  Date: 11/04/2022

  3 Day Blinds apologizes for the delay in the installation.  ***************** Team is actively working to address these concerns.  A representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with 3 day blinds on 05/13/22. I worked with ****************************** my contract paying $2,619.93. This was payment for the first installment as I made 2 payments. At the time, I made one payment due to a portion of my order being backordered. When it was officially installed I made the 2nd payment on 6/07/2022 for $********. 3DB installed shades in my master & first floor. The master blinds had fallen out of the wall a week later. I called to have this repaired. ******* construction called me and I spoke with **** to set up a repair for the master. They never showed on 06/17/2022 after I had taken off work. I informed ********************* of my experience and ***** never answered my text. I called **** at ******* over 4 times to let her know nobody showed but nothing was done. A week later ******* called again to set up repair and they had "no idea" that nobody had shown up after I had called **** 4 times to let her know. This ended up being rectified, but already off to a bad start. In June when I got the product that was backordered, I was given a faulty brekenridge valance with a huge scratch across the valance as if it was almost used. The installation of the valances we're done either wrong or with poor material & is now slanted and falling off my wall. I called corporate 3DB in early July & did not hear back from them until October when ******* called to attempt to fix this. ******* is the installation company 3DB uses. I set an appointment for 10/5/22 to rectify the valance that is falling off the wall. ****** came & said that he needed an another piece for the valance as it was slanted & falling off & that **** from ******* would call me. It is now 11/03/2022 ******* has not called & neither has 3DB. I've gone above & beyond what I should have done to make sure this purchase worked out as 3DB promised it would. It's been nothing but a headache from no shows, no followup. I want a refund for my ******** & do not want to be contacted by 3DB or *******.

  

  Business Response

  Date: 11/07/2022

  We apologize for the issues that have occurred with the recent purchase.  We are reviewing the scheduling issues and will be coaching our team to ensure customers are offered the best service possible.  Our records show that the only outstanding items at this time are to address the issues with the valances.  We will be happy to escalate the scheduling to address the matter as the valances are covered under warranty.  The order is not eligible for a refund. Please reach out to us when you are ready to move forward with addressing the valances and we will be happy to facilitate the scheduling with urgency on your behalf. Thank you. 

  Customer Answer

  Date: 11/07/2022

  To whom wrote this response clearly hasn't experienced the issues I have had with your company. ********************* blatantly doesn't answer texts messages, nobody decides to show up when people take off work to resolve an issue. If this isn't taken care of with a refund I will take to the media and or social media to make clear how 3 Day Blinds does business. I am a new homeowner and your business has taken advantage of my choice to use your service by providing less than par service. To think that a service that was UNFUFILLED and done INCORRECTLY wouldn't be refunded is beyond me. I am asking for a partial refund due to your company NOT providing the level of service promised. It's gone beyond just the valances issue - this is an issue regarding peoples time and quality of goods and services. 

  3 day blinds lack of care for customers is sickening. I reject this offer to reach out and or spend 1 more minute on 3 day blinds. Issue a refund or further actions will be taken.

  

  Business Response

  Date: 11/14/2022

  We apologize for the issues you experienced with the recent purchase with 3 Day Blinds. It appears that 3 Day Blinds Leadership Team just recently became aware of the issues that transpired with the order at which time the customer states she no longer wants to be contacted by the installer to address the issues.  3 Day Blinds would love the opportunity to address the concerns per the warranty agreement and continue to monitor through completion.  Although the warranty agreement states that no refund is available, at this time, 3 Day Blinds is willing to issue a credit to address the incomplete service as a goodwill gesture. This was emailed to the customer directly on 11/14/22.    

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract and made the initial payment for blinds with 3-Day Blinds on October 18, 2022. I was given an estimate of two weeks for order, shipment, delivery, and installation. When I hadn't heard anything, I checked to see the order status. According to online, the order has been pending installation since October 21, 2022. I have contacted multiple numbers to get the status so I can have my blinds installed. No one has returned my call. I called ************* Services on the contract and received no response. I called the toll free number for 3-Day Blinds with no response or being told to contact ************* Services. The sales representative whom I had my initial appointment with told me I could contact her if I needed assistance, she has been of no help. She told me to contact ************ Services. She has poor communication skills and lacks professionalism. I simply want the product and services I paid for. If they don't have the manpower to fulfill orders, they shouldn't take orders. I want my blinds installed immediately. It's ridiculous to have to wait this long. No one has contacted me for scheduling. No one has returned my calls. This has been a major inconvenience.Order Number *******

  

  Business Response

  Date: 11/03/2022

  3 Day Blinds apologizes if the installation scheduling has not meant the customer's expectations.  Due to the size of the window treatment the product was required to ship by freight service.  The product was just delivered to the installer on 11/2/22.  ************************ will be contacting the customer within 3 business days to schedule the date for the installation. We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:11/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shutters for my Living Room, Bedroom, and kitchen September 13th. Order #******. The installer came out to to measure on the following week. When i had not heard anything from them I contacted the installer on October 25th who said my shutters had arrived. We scheduled an install date for Monday October 31st.The morning of the install date the installer called and said that he doesnt have the frame for the living room and would need to reorder which should be here by end of the week but he did install the other two shutters. November 1st I receive a email from 3 day blinds confirming completion of my installation. I called on November 2nd and spoke with a representative who had no idea that my living room blinds were not received and said the only thing they could do is reorder which will take an additional three weeks She could not answer my question as to what happened to my frame. Asked to speak with the manager. While on hold checked the bbb complaints and saw that there are alot more complaints like mine. The representative came back on the phone and said a manager is mot available but one could call back in two hours. All i want is for my shutters to be installed i paid alot of money for them.

  

  Business Response

  Date: 11/03/2022

  3 Day Blinds apologizes for the issue with the shutter frame.  ***************** Team is actively working to correct the matter.  A representative will be contacting the customer within 1 business day.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 11/04/2022

  still to date no contact from the business or installer to explain what happened to my livingroom frame or what they plan to do to resolve the issue as well as a timeframe that is not another month out. I have been waiting since September 13th.  This is no way to ***** your customers. 

  

  Business Response

  Date: 11/07/2022

  The client was contacted via email 11/5/22 with an update, the email has been attached.  The frame has been reordered and is estimated to arrive in 2 weeks.  The installer will be contacting the client to schedule the installation once it has been delivered. we will continue to monitor through completion.