Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
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  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
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  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased blinds for one window in our home back in June 2022. It is now end of November and we still do not have our Blinds ! We had a special window that needed blinds . The lady who came out apparently measured them incorrectly . We waited 3 months for them to come out to find that out . I was told a rush would be placed on them and still have blinds that are taped up because of wrong size . Whats even more disheartening is that when they came out to find out it was wrong size they rand my cc for the remaining balance . How can you take 100% total cost of something that is 50% completed ! I have called spoken to someone who says is supervisor , she did not seem concerned at all . Actually seems to be like they are use to this . No communication ! There are so many other Blind Companies and this is one I would never recommend or use again!

  

  Business Response

  Date: 11/23/2022

  We are sorry for the issues experienced with the order.  I see our ************* Team is actively working to address the concerns and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called 3 Day Blinds (Wilmington?) and set up an appointment for June 2022. ***************************** was the design consultant who came and took all the measurements and wrote up our order. The shutters we ordered were for a large front window on our house. **************** warned us they were custom shutters, and would take a while to get them. I called her once in early September and never got a reply. I called the listing for the company and was told the shutters were in and they would schedule an install. The installer DID come, but realized after taking down our vertical blinds, he did not have the right hardware to install the shutters. We waited about for days and (again) I called 3 Day Blinds and was told the reorder went in for the parts. Each time I call I have waited on hold for MORE than 20 minutes and been told they cannot help me. A few days ago I called 3 Day Blinds and asked the status of my order, was put on hold, and told the could schedule ny install. I realize I signed a contract, but I no longer trust this company to do a good job or respond if there is a problem. I would like my $2050.38 BACK and forget the whole thing. I work in retail customer service. This is the worst customer service I have ever received.

  

  Business Response

  Date: 11/17/2022

  3 Day Blinds apologizes for the issues experienced with the recent shutter purchase.  ***************** Team is looking into the account further and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor case # CAS-1265978-H8V3 through completion. 

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to get the installation corrected from the original installation that began on 10/13/2022. I have filed several complaints with the BBB, and 3 Day Blinds responded that they had reached out to me to resolve the problem, and the case gets closed. All they are doing is rescheduling their third-party Rayline to come out. Each time they come out, they have me sign something that they came out and then tell me they will have to get with 3-Day Blinds because they can not resolve the issue. This cycle keeps repeating itself. Once again, they have scheduled an appointment with ******* for 11/17/2022, the same company that has told me they cannot fix it the previous two times they came out. After filing this complaint, I am sure they will email stating they have reached out to me and are working to resolve the issue, and the complaint will be closed again. I believe the company does this to wear the customer down so they will give up and live with a faulty product.

  

  Business Response

  Date: 11/17/2022

  The customer is scheduled with a Lead Installer on 11/17/22 to address the customer's concerns.  The installer will be making any necessary adjustments during the scheduled appointment.  If there are any outstanding issues the Lead Installer will be advising ************* Leadership.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:11/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales rep ****************** design consultant sold us blinds for three windows in the living room and one for daughters bedroom on October 12 2022 totaling $1933.48. On October 15th an employee from their installation company Rayline came to measure all windows. On October 24 the same individual from Rayline installed the blinds which were neither measured or cut or installed to cover the windows. Calls to our account manager Tobe at 3day blinds started on October 24th to **************. I sent pictures of all 4 windows. On November 10 **** advised me that he had called/emailed Rayline to remeasure all four windows for reinstallation and if I had any problems with the Rayline installer to call him. The installer came today 11/16/22 re hung my daughters blind incorrectly and would not measure the three in the living room stating it was the window. I called Tobe and a rep by the name of ****** had me on hold for close to an hour waiting in Tobe. While waiting for ********************** told the Rayline rep he was doing a great job while on speaker phone. ******* rep left and ****** disconnected the call and I never received a callback from Tobe. I had asked ****** for the headquarters information and he stated their call center was it. He also stated they were out of ********** and their calls are recorded. There is no customer service and it has become obvious they dont intend to install correctly after they received payment upfront.

  

  Business Response

  Date: 11/17/2022

  3 Day Blinds apologizes for any issues experieinced with the order.  I do see that our ************* Team is actively working to address these concerns.  The order is beyond the cancellation and refund period, however a ************* representative will be contacting the customer within 1 business day to discuss the order and a more permanent resolution.  we will continue to monitor Case # CAS-1278844-H3P4 through its completion.  

  Customer Answer

  Date: 11/21/2022

  on November 16th I was told by account manager ***************** that he would be sending sales consultant ************************* for me to select a new mounting for my windows as their installers could not measure nor fit the selected fabric inside the window frame. This of course makes no sense. 
  the sales consultant was supposed to arrive today 11/21/2022 between 9am-1pm CST. He never showed up or called. I emailed ***************** three times and called once with no response. 
  this was supposed to be their resolution. In the end Im the dumb one. In doing research for my complaint I found they have ZERO good reviews. We have been dealing with 3day blinds since 19/12/22 and all they did was take my money and provide horrible service. 

  

  Business Response

  Date: 11/22/2022

  3 Day Blinds apologizes for any scheduling issues regarding the order.  Our records show that a member of our Leadership Team has contacted the customer and has arranged for the installer to re-measure  for the reorder.  The installer will be contacting the customer within 3-5 business days to schedule the appointment.   

  Customer Answer

  Date: 11/23/2022

  we have had enough with this company. They schedule on their own time. When they do show up, because theres been no shows after we were left waiting, it is usually a rude, angry and unprofessional individual for doing remeasurements that are inaccurate and hanging blinds incorrectly. We email the account manager and call with no answer and always get hung up on after an hour of waiting on the phone. The customer service this company provides is so bad its stunning. 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SECOND COMPLAINT-3 DAY BLINDS is a SCAM.!!! I've had several issues with my Roman ******* They have sent out replacements, that just have more problems. Issues have included motors not working in motorized blinds, crooked, and grease stains. This company provides a shoddy product at best. I've tried NUMEROUS times to get this taken care to have them removed from my home, but keep being told "upper management" will get back with me, which is a LIE. I absolutely would never recommend this company. They are in the midst of acquisition as I understand it and therefore, they are only providing lip service. I want 3 DAY BLINDS to remove all 9 Roman ****** from my property immediately. Cancel Green *** agreement for ongoing payments.

  

  Business Response

  Date: 11/15/2022

  We apologize for the ongoing issues experienced with your order.  I see that our ************* Team is actively working to address these concerns.  A representative will be contacting the customer within 1 business day to come to a satisfactory resolution. We will continue to monitor through completion. 

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* and I ordered motorized shades for the bedroom and outdoor shades for our screened porch in mid-September 2022. I desperately needed black out shades for my migraine headaches which were getting severe because I could not block out the light when needed. We were given a delivery/installation date for both sets of shades for 10/25/22. 10/25/22 came and went and we received no phone call or email stating that installation would not take place on 10/25/22. ******* attempted to contact the sales person multiple times in the end of October and either got an insufficient response or no response at all. I then started calling 3 day blinds about installation. I called two times in the first week of November 2022, explained my migraine issue and was told to check back the following week for an installation date. I called 3 day blinds again on 11/8/22, again explained the worsening migraine issue, and was told that 3 day blinds called the installation company while I was on the phone and the installation company ********* Services would be calling me later in the afternoon or 11/9/22 to set up a date for installation. I took *********'s phone number down and called it directly on 11/10, 11/11 and 11/14/22. No one answered and there was no way to leave a message because the mailbox is full. Now I am unable to get in touch with 3 day blinds. So there is no way to get in touch with the blind company or the installation company and 3 day blinds does not seem have any ability to get the installation company to actually do installations of its products. I am going to have to now order another set of custom blinds because my health requires it. I am not even sure if 3 day blinds is a valid company at this point.

  

  Business Response

  Date: 11/17/2022

  3 Day Blinds apologizes for the delay in completing the installation and for any issues the customer may have experienced reaching Customer Care.  The order is beyond the cancellation and refund period. In reviewing order 965307, Lines ***** are still in transit to ************************, and all other lines have been delivered.  The installer will be contacting the customer to schedule the installation appointment as soon as the order has been delivered in full.  The order is expected to arrive 11/21.

  Customer Answer

  Date: 11/18/2022

  A refund must be made. These blinds were ordered to help with a medical problem. We were told the blinds would be installed 10/25. We were then told that an installer would come out to install the blinds that have been delivered and not wait for the remaining blinds to come in. I have spent many hours and missed work to try to resolve this problem. I dont believe that the blinds will come in on 11/21/22 nor that they will be installed anywhere near 11/21/22. Please refund the payment that has been made to 3 Day Blinds immediately so other action does not need to be taken for the fraudulent actions that have occurred. Thank You.

  

  Business Response

  Date: 11/23/2022

  3 Day Blinds apologizes for the delay.  The order has been delivered to the installer.  The installer called the customer on 11/22/22 and left a voicemail to arrange the installation.  A member of our ************* Team has emailed the customer on 11/23/22 in regards to scheduling the installation of the order. 

  Customer Answer

  Date: 11/28/2022

  I requested a refund as resolution because of the inordinate delay and the response of the Company was to set up an installation appt. I would like a company representative to contact me directly about the situation. My email and phone number should be on file.

  Thank you.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was set up with an appointment consultation the last week of October to get blinds installed. I initially made a payment after I agreed up what was to be installed. The contractor for three day blinds contacted me via blocked phone number and left a voicemail to schedule installation. I tried numerous times to get in contact with them and even had To get two agents involved in the matter to contact the contractor. After the weeks of trying to get in touch with them. They scheduled me for a 11/14 instillation. I received a call today on the 14th that they couldnt come because of Covid reasons. They have already taken my last payment before the installation and it has now been pushed back to four weeks of waiting after they have taken my money. This is unacceptable and I want a resolution and a refund back.

  

  Business Response

  Date: 11/15/2022

   We apologize for the scheduling issues experienced with your order. Our ************* Team is actively working to address these concerns and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a huge complaint. I had 4 blinds installed - 3 where windows and 1 on a NEW aluminum outside door. The installer when installing the blind when all the way thru the NEW aluminum door to the outside. I brought this up to 3 day blinds 2 days after I realized it. I also called the sales person **** to let her know what happened. I have called and emailed multiple times on this issue and get no action to correct the issue. They have taken the money for the blinds ect and if they did not get their money they would be in uproar. Now it is COLD in ** and since this is an outside door there is a COLD breeze coming thru the door to my house - THRU my NEW DOOR!!!!! I am not getting anything or action and this NEEDS to be solved. The door is damaged. I thought I hired *********************** THIS NOT who did the work

  

  Business Response

  Date: 11/14/2022

  3 Day Blinds apologizes for the issues experienced with the installation.  We see the installer is scheduled to investigate the issue 11/14/22. We will continue to monitor the project through its completion.

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds and made the payment on June 6th , 2022. I was told they would be installed on July 18th . After the time they were due to be installed, I was told the fabric had been discontinued . They sent me a picture of a different fabric. I agreed and again when they were supposed to be installed ******* would not return my calls or texts. I called the company to complain, they told me someone would get back to me by the end of the day. Of course, they again did not do what they said they would do. After another call, I was told the money would be back in my account in 10 days and that hasnt happened. We are into November and I started the process in June and still have no blinds. This is not good service.Respectfully,*********************

  

  Business Response

  Date: 11/11/2022

  3 Day Blinds apologizes that we could not fulfill the order as placed due to a supply issue. Our records do show that the order has been canceled and a refund request has been submitted.  A representative is reviewing the status of the credit and will be contacting the customer within 1 business day. We will continue to monitor through completion. 

  Customer Answer

  Date: 11/13/2022

  They had told me previously before I contacted the BBB that the refund would be in our account in 10 days.  I waited the 10 days before I contacted the BBB after the money was not in our account.  Now they respond that its under investigation and someone would contact me that day.  Thats the same story they told me before and no one contacted me.

   

  Sincerely,

  *********************

  

  Business Response

  Date: 11/15/2022

  The cancellation and refund was processed on 11/9/22.  Refunds generally appear within 5-7 business days depending on the customer's financial institution. The customer was notified of this information as ******** email on 11/14/22 and the email has been attached.

  Customer Answer

  Date: 11/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED 14 BLINDS, 11 ROOM DARKENING 3 DAY BLINDS (they really need to change that name) in April, over $5800. To connect them no later than 6/17/22. Sales order ****** they have the documentation. The first time they came out they only correctly connected 3 of the blinds. The 11 room darkening blinds were not ordered and since I was on the phone the installer connected the wrong blinds. In the Master he connected 2 different colors, ivory and one golden....she ordered the wrong color. We called the rep she checked her paper work and admitted she had transposed numbers and she would correct the order and reorder the blinds. I wanted them to take the blinds down and put my curtains back up....but that was too much trouble as the installer would be late for his next order. This caused me a lot of stress as my husband has **********'s and is sundowning (he sleeps during the day which was why we needed the room darkening blinds). They could not give me a date when they would be in. I called and emailed many times no answer even reached out to management and no answer. I am just like the other 142 complaints. I am surprised BBB has them rated as you do given the number of complaints and the nature of the complaints with their low customer response rate. Are you measuring their response to you are the consumer....?Their was another install in July and though I was told they would have all the blings they only had 3. On 8/16 the sales rep asked if I still wanted my blinds. Seems **************** had called her, canceled my order. I considered them in breach of contract at this point, called my credit card company and had them hold the total payment, called the sales rep and customer service and gave them a date. 8/31 would be the last date I would allow anyone from 3 Day Blinds access to my home. If they could get the blinds and install them by then I'd be happy to pay them. If not I expect a refund. They came out with 10. Billing Adj $593 for blind not connected.

  

  Business Response

  Date: 11/11/2022

  3 Day Blinds apologizes for the issues experienced with the recent purchase.  ***************** Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order.  Case number CAS-1270657-W2Q9. We will continue to monitor the case through completion.