Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  26327 Great Northern Blvd North Olmsted, OH 44070

• 

  3 Day Blinds

  3741 S Mooney Blvd Visalia, CA 93277-8000

  
• 

  3 Day Blinds

  11100 San Pablo Ave El Cerrito, CA 94530

• 

  3 Day Blinds

  518 Contra Costa Blvd Pleasant Hill, CA 94523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 08-19-2022, I purchased from 3 day blinds motorized blinds for several windows of my house in ***************. I've used their credit with no interest if paid within 12 months. We're almost two months into it, delivery of the product was not performed. I was scheduled twice for installation and canceled due to the product not being available. I have called 3 days blinds several times trying to resolve the problem with no resolution to this date 10/11/22. I have asked for a refund several times, but the company is unwilling to refund or deliver the product.Asking BBB to get involved with this matter and help with a resolution to this situation. It seems that 3 day blinds is not being able to handle a simple order or help with resolving customers requests. This is unacceptable, taking people's money like this and not delivering the promised services.

  

  Business Response

  Date: 10/12/2022

  3 Day Blinds apologizes for the delays with the recent purchase.  ***************** is actively working to address these concerns and a representative will be contacting the customer within 1 business day to discuss the order.  We will continue to monitor case # CAS-1270283-D5F7 through completion. 

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from 3 Day Blinds (*******************) visited my home on Saturday, August 6. I ordered blinds and paid a 50% deposit in the amount of $1,715.74. I was told that the installer would visit our home to take measurements and the blinds would be installed within approximately 3 weeks. An installer then came on August 11, took the final measurements, and ordered the blinds. I was told to expect installation within 3 weeks, around September 1. On August 16 I received an email from 3 Day Blinds stating that the "estimated date your window covering products will be installed has changed. The revised date your products will be installed is now estimated to be on or before 9/23/2022." But then, 9/23/2022 came and went and nothing further happened. There were no updates at all. I reached out to the customer care center on September 24 to ask what was going on. The representative said that the installer had received the materials the previous Monday, and would call me by Monday 9/26/22 end of day to schedule my installation. They never called. Then on Friday, September 30, I received an email stating that my installation was scheduled for Wednesday, October 5 between noon - 2:00 pm. I was disappointed by the delay, but was ok with this. Then, on Wednesday, October 5 at 1:59 pm (the very end of our appointment window) I received the following via text message from the installer: "Good afternoon Mr and ******************. This is ***** with *********** Services. I apologize we're going to have to cancel our appointment this afternoon. I tried to retrieve the box from the other installer but he forgot to leave it out and he's out of town today. I'll get with my office and we'll get you rescheduled quickly." I texted him back immediately but he never replied. I called the 3 Day Blinds customer care center on Thursday, October 6. *********************** assigned me case #CAS-1270555-K5P1 and promised a call back within 24 hours which never came. Today is 10/10 and I have still received no help.

  

  Business Response

  Date: 10/11/2022

  3 Day Blinds apologizes for the scheduling issues experienced with the recent purchase.  ***************** Team is actively working to address these concerns and a member of our Leadership Team will be contacting the client within 1 business day.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 10/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into contract with 3 day blinds 6/22. Paid $2300 for blinds . #*******-T7L6 Received first installation in August. Blinds were defective per installer. He requested a second set be made. The second set was found to be defective/too small again. Installer could not properly install blinds. He again requested a third remake of the blinds. No blinds received to date. I've made contact with 3 day blinds on 3 separate occasions. Was told that "*******" would give me a call with status. She never did. I requested a supervisor. They refused. Asked for contact information with corporate office. They refused to provide it. It is now October and I have not idea whats happening to the new blinds. I'm paying monthly since July .

  

  Business Response

  Date: 10/10/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  ***************** Team is looking into the matter and will be contacting the customer within 1 business day to discuss the order and come to a more permanent resolution. We will continue to monitor the project through its completion under case # CAS-1260510-T7L6.

  Customer Answer

  Date: 10/10/2022

  I have attempted, on several occasions, to communicate with 3 day blinds to no avail.  They have promised to have "*******" or her supervisor respond with the status of remake of blinds.  Communications did not happen.  $2400 for blinds to be used in the summer months.  it is almost winter and no product.  I have been very patient and need to have resolution.

  

  Business Response

  Date: 10/12/2022

  A member of our Leadership Team called and spoke with the customer on 10/11/22 at 9:18 a.m. and is actively working to address the customer's concerns.  We will continue to monitor the case CAS-1260510-T7L6  through its completion. 

  Customer Answer

  Date: 10/12/2022

  This complaint has been continuously ignored.  I do not believe the company is actively trying to solve the problem.  Remake the blinds and have them professionally hung or refund my money please.  Don't  understand the hold up.  Making and installing custom blinds is what your business is all about.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******, ordered on July 19, 2022. Complaint 1: Misleading representation In the sales pitch, it markets as 3 days production plus one week lead time to ship, that's the only reason I chose this company. But, due to the sales rep did not do the measurements seriously, it required a remeasurement and that appointment was delayed due to the sales went on vacation. For that, just for the order to put in in production, it delayed for a week at least. It was different from what the sales promise at the consultation.Complaint 2: Unsafety installation The first installation guy finished all the blinds installation but was tighten the string too much, as a results, a couple of the blinds shows dangerous to fall down in just the use of two weeks because the cord is having heavy tension when pulling up and down. The repairment took about a few weeks even though we pointed out the Unsafety concern especially if involved the blinds installed in baby's room. But 3 day blinds didn't speed up the process and take care of this on a timely matter. On 10/6, one of the blind in the baby's room that needed the cord repaired completely fell down and it almost hit my baby. It is a very heavy blind. This is very dangerous. As a customer, I feel so unsafe for the products and installation services provided by 3 day blinds. Given that the products are all brand new and in use for less than 2 months. This is very unacceptable. I request a full check on all the installed blinds and make sure all parts are working properly as soon as possible. I do not know which windows will fall down and when. I am very worry because I have an active baby at home, and it supposed to be the safetest place for the baby. But 3 day blinds make it being an unsafe place now.

  

  Business Response

  Date: 10/07/2022

  3 Day Blinds apologizes for any issues experieinced with the order.  We take safety very seriously, one of our Installation Managers will be contacting the customer today to make arrangements to address all concerns.  We will continue to monitor the project through completion. 

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2022 order #****** amount $1,257.64 Lady came to house and worked with my wife on ************** for our patio door . She told us that she had done the original work at this condo ( previous owner). We paid her, but when the install came it was not as custom as she had said. It doesn't cover the patio door in full ( like the previous) and the pull cord is exposed for all to see ( and on an angle). After numerous calls they have agreed to refund our money, BUT they want the shade back. I said fine, but I want the one they took down back ** in its place. I had instructed the installer to leave it behind- he took and either destroyed or gave away.I should not have a window without covering as part of the refund. Since she said they did the original, I am happy if they recreate that one and put it up along with the refund.

  

  Business Response

  Date: 10/07/2022

  We are sorry to hear that the consumer is not happy with the window treatments.  ***************** Team is actively working to address those concerns and a representative will be contacting the customer within 1 business day.  Case # CAS-1259305-R2N4.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired 3 day blinds to do our entire house. They were able to do most rooms, but they were unable to come back and finish two remaining rooms. We had called several times and spent countless hours on hold trying to resolve this matter, but no luck, we no longer can get someone to answer. We attempted phones, emails and text messages to the sales ***** ******** and more, but still no luck. Two rooms are:Master Bedroom: They installed the wrong color on the balcony doors, and the installation is flat out wrong (blinds are motorized and hit the door handles on way down and up and get stuck ). They mixed up the dining room color with the master bedroom colors. The installer suggested to install the wrong color on the doors anyway so at least we have something for the time being, and he was going to report it. We never heard back again. We reported it over and over, still cannot get anyone to call us back and come back with the right fabric color to install. every time we finally get hold of someone and inquire, they have no record of the previous conversation or report. They sale rep says it's the manager, the manager says is the main office.. Every person we were able to speak with at 3day blind has sent us to someone else. Not one.. NOT ONE person from 3 day blinds has taken responsibility or owned up to the issue to fix. Dining room: The room was not never done properly. 3 Day blinds insisted that in order to fix it, there will be an additional $1800 charge. We finally agreed and paid 1/2 the amount upfront as down payment. They never came back with parts and fabric to install and fix the issue. Many attempts and calls to get them to come have gone no where.

  

  Business Response

  Date: 10/03/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  A member of our ************* Team is looking into the matter and will be contacting the customer within 1 business day to provide a permanent resolution. We will continue to monitor case # CAS-1193302-T8W6 through its completion. 

  Customer Answer

  Date: 10/16/2022

  Hi there, there is some confusion regarding this complaint. The company left us a message after we submitted the claim, and we called them back more than 4 times and left two messages. We also sent emails and never heard back. I didn't reply to your message because I was waiting for a call back from 3 Day Blinds, they never called. Can you please reopen this complaint? No one is owning up to this from the company and having this complaint is our only hope to resolve this. They now threatening with collection emails... how is that fair (or legal) that they send us to collection for a service and a product that was not delivered at all??
  
  Thank you,
  
  -*****

  

  Business Response

  Date: 10/18/2022

  A member of our ************* Team contacted the customer to provide resolution.  They were unable to reach the customer by phone so they left a voicemail and sent a follow up email which is attached. We are eager to speak to the customer and come to a satisfactory resolution.

  Customer Answer

  Date: 10/19/2022

  Thank you for your response, please note that we made the following attempts to contact 3 Day Blinds:

  - We left a message with ******************************* who called back 2 weeks later (she was out of the office)
  - We called ******** at least 2 times after initial call but no answer
  - We sent an email to *****************************
  - We called *********************** back and finally spoke with her and she set up an appointment in November for someone to come to the house to review issues

  Happy to mark this as resolved once issues are actually fixed.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter as an official notice of filing a complaint against 3 Day Blinds for not honoring their agreements and warranty. I am attaching several and many emails and pictures regarding the quality of the blinds and theyre inability to fix them in a proper time frame and effectiveness. There have been many excuses but all of those have been addressed and then again are brought up again to avoid completing the agreement on repairs for number one below that was agreed upon in many emails attached. There are different issues related to each of the 4 blinds, which are delineated below. 3 Day Blinds is using item number one as an excuse not to fix any of the other items. Their quality rate has been 70% over the last eight years on blinds that were installed in our home that actually worked and didnt need to be worked on or replaced. Which should be a huge alarm to their quality department.Master Bedroom Blind this blind has been replaced twice already with issues with the motor. The motor has been grinding for the last two years. There was an understanding and agreement with ************************* of 3 day blinds. (Email Attached and Subject: Case Created for Invoice: ****** and *************************; Case Created for Invoice: ******).Kitchen Blind replaced in May 2022 - this case has been discussed with ***************************** as well as several people in the 3 Day Blinds customer care center. See attached email with pictures with ***************************, Resolution Associate (RE: 3Day Blinds Order Details : ****** ).Sunroom Blinds Purchased in May 2021 (with issues in two (2) Blinds out of six (6)) - these blinds were purchased in May 2021 and were also part of the agreement with ************************* to repair the master bedroom blind.

  

  Business Response

  Date: 10/03/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  A member of our ************* Team will be investigating the matter further and will be contacting the client within 1 business day to discuss the concerns.  We will continue to monitor case # CAS-1258144-N3G4 through its completion. 

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered blinds from this company (order placed on April 23, 2022). Our order included measurements from the company and assurance of delivery within a specific timeframe. Total cost exceeded $6,300. At the time of initial install it was discovered that the company mismeasured for at least 6 of our blinds, rendering them unusable. The company was slow to respond, I had to initiate complaint several times. They sent the same agent again to remeasure. Some issues were fixed but not all, and again, at the second install, the blinds were incorrectly measured. I had to initiate contact again for the issue to be resolved. At the 3rd install the wrong blinds were sent and were the wrong size. I have tried unsuccessfully to contact management and haven't heard back. I'm trying to contest the charge with the credit card agency but because the company has now that this issue unresolved since April (it's now Sept. 26, 2022 - 5 months), it's past the statue of filing a charge back. I need this company to correct their issue and/or refund our money.

  

  Business Response

  Date: 09/27/2022

  3 Day Blinds apologizes for the ongoing issues with the order. Our ************* Team is reviewing the account and a representative will be contacting the customer within 1 business day to discuss the order. We will continue to monitor through completion.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/2022 my wife **************** and I paid $12,547.53 for a blinds order including both motorized and non-motorized blinds (order # ******). We kept waiting and waiting. Finally on 6/27/2022, more than 4 months after the initial order, the non-motorized blinds were installed. 3 months later, and we were still waiting on the motorized blinds to be installed. On 9/14/2022 I talked with *************************** in **************** who opened a case number ****************. He told me the motor parts had been discontinued, he was sorry no one from 3 Day Blinds had called to let us know, and he promised to issue a refund for the motorized blinds. He said I could expect an email from ***************************** in **************** very soon to arrange a refund. It is now 9/20/2022 I still have not heard back. Every time you call customer service there are ***** callers ahead of you in line. If you leave a number for them to call you back, it takes 1-2 days to get a call back. I am requesting a refund in the amount of $8,310.73

  

  Business Response

  Date: 09/22/2022

  3 Day Blinds sincerely apologizes for the delays that have taken place with the order. A member of our Leadership Team has been in contact with the customer via phone today 9/22/22 to work towards a satisfactory resolution.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:09/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2022 I signed a contract with for the purchase of special ordered Shutters, framing, delivery and installation with 3 Day Blinds via ************* Services Delivery Phone: **************. This sales of the product was provided by DESIGN CONSULTANT (*********************), 3 DAY BLINDS C: ************ | ************** ************ | ******************** | http://3dayblinds.com/********************* During the signing of the contract I paid half of the purchase price of $6108.28, which is $3126.10. The balance was due after the installation date was scheduled on July16, 2022.On July 30, 2022, the installer shows up with the incorrect shutters for the second floor. I could not accept the shutters to be installed. So the installer installed a partial order. I was told by the design consultant that it would take for the order remakes 3-4 weeks until the new shutter is in the installation warehouse. This pushed the new schedule date to August 30, 2022. The installer shows up with the entire reorder but does not have the frame. The shutters are no good without the frame. I was then told that the frame would have to be ordered. I accepted the boxes of the shutters which are now sitting in my garage.Now its almost three weeks so I placed a call to the scheduling office **************) on September 17, 2022 @3:11pm and spoke with **** the scheduling person who conveyed that the order was closed. I asked what does close mean and she explained that the order was complete. I asked how is that possible when all of the order has not been fully fulfilled, all products were not delivered nor installed. I am confused. She mentioned something about new customer service department, changes and that she would make a note and I should call back on Monday. I called several times on Monday September 19, 2022 and left my number for a call back through voice activation and no return call. Since the cost of the Frame Type 2" CLASSIC DECO FRAME is wrapped up in the cost of the shutters for the liv

  

  Business Response

  Date: 09/20/2022

  3 Day Blinds apologizes for the on going issues with the order.  ***************** Team is reviewing the account and a representative will be contacting the client within 1 business day to discuss the order and find a permanent resolution.  We will continue to monitor the project through its completion.