Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

3 Day Blinds has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the middle of July, 2022 I contacted 3 Day via telephone to purchase a replacement device. It is now the middle of September and the issue will not be resolved until September 27 at the earliest. This is unacceptable and I would appreciate your help. We had dropped the controller for ten motorized blinds here in the house. It no longer worked. All blinds were then stuck wherever they were at the time, up or down. It was out fault. These are west facing windows here in *******************, and we were in the hottest months of the year. I called 3 Day customer service. The agent said that she knew which controller it was, I paid for it via credit card and waited for it to arrive. It did arrive in about 3-4 days, but it was the incorrect device. I called back, we identified the correct device, and the agent said it would be here in two days. A week later I called when it did not arrive. The agent then said that is was "hung up in ******* She said it would be here in a couple of days. It did not arrive. I called back the next week and talked to another agent. By now I was communicating with **************** via email and telephone. This agent said I'd have the device in two days. Later in the day an email informed me it would be three days. The device arrived the following week, 6-7 days later. The device needs to be programmed. Despite my attempts I cannot get the vendor (3 Day installation and service is not by their employees) here any sooner. This is just ridiculous. My complaint is primarily with the lack of any follow up by 3 Day customer service. It took me to keep after them to finally receive the correct device and then after that to get it programmed. It is anyone's guess whether or not the vendor will be here to program the device as scheduled.

  

  Business Response

  Date: 09/20/2022

  3 Day Blinds apologizes for the ongoing issues and delays in completing warranty service.  Our records indicate the customer is scheduled for 9/27/22.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a request for help from the Better Business Bureau to get a full refund of $3587.69 from the 3-Day Blinds Company. 3 Day Blinds contract numbers: ****** and ******. I purchased from the 3-Day Blinds Company (4/20/22) what I was told (and what is advertised by the company) would be custom window treatments for three windows in my home, at $3493.54, and was provided with window treatments that were not custom to my windows and do not fit my windows. They are too narrow on both sides of the windowslight protrudes in where there is to be no light. I called and emailed the company and the sales agent (*************************) several times before she finally returned my email and texts, came to my house to take a look, and agreed. She told me the only solution would be to install narrow fabric panels on either side of the two windows (to block out the light) and to replace the window treatment in the third room with another roman ***** to keep the light out. The cost to correct the problem she quoted at an initial $1000.00 + but when I complained profusely about it, she settled on $94.00. With the agreed upon $94.00 the total cost of my window treatments increased to $3587.69. When the install company ****************************** *************************) came to install, he installed full width draperies which was on his order. He told me to contact my ****************** (sales agent) for the concerns I had---I did, with no followup communication except to ask me for pictures of the window treatments which I emailed to her. After that, no communication at all. I need your help!. I am requesting help to receive a full refund of the $3587.69 I spent, so that I can start again with a new company. (They can have the window treatments they installed (and replace my window treatments they took down to install the ones they brought).

  

  Business Response

  Date: 09/20/2022

  3 Day Blinds apologizes for the ongoing issues with the drapery order.  We are passed the cancellation and refund period, however our ************* Team is investigating the account to provide a more permanent resolution to the order and a representative will be contacting the customer within 1 business day. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 09/20/2022

   I have attempted to make contact with 3 Day Blinds representatives on multiple occasions,  have several text messages to the sales agent ***** dating back to April 19th, to include requesting a refund which I asked her to take care of in my messages as I stated earlier.  I also left a message on the LinkedIn page for the Senior ******************************************* (the only way to communicate with him);  letting him know of the issues, with no response. A full refund for this terrible situation is the least 3-Day Blinds should do.  This has taken many months, a lot of time and inconvenience, and the physical presence of the sales agent and installation person in my house in the midst of a pandemic.    

  

  Business Response

  Date: 09/22/2022

  A member of our Leadership Team called and spoke with the client on 9/21/22 to discuss the order in order to address the customer's concerns.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 09/23/2022

  The person that called began the conversation in a way in which led me to believe he had absolutely no knowledge of this complaint.   i told him I had detailed everything in the communications sent, which apparently he did not take the time to read.  ************ advertises custom made window treatments which is false advertisement.   It was told to me (after the first mistake was made) that my window sizes did not fit their guidelines.  Certainly, that is not the definition of custom.  Custom means just the opposite---made to fit!   I was given the wrong impression by the company and the sales agent when she sold me the products.  When I brought this to the sales agents attention, she agreed that there was a problem and said the only way to fix it was to add side panels to the wrong sized ***** shades, which not only cost more but once installed, turned out to be full drapes that pulled all the way across the windows---terrible!  The ************** Services person referred me back to the sales agent ************************   I am requesting that this company give me a full refund. of $3,587.69.    

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased blinds several months ago and the blind delivered was damaged upon arrival and the cornice was not yet available. When the cornice was delivered it was the wrong color and nothing has been done to replace the blind that was delivered damaged. I have called multiple times and am unable to get this problem rectified.

  

  Business Response

  Date: 09/19/2022

  3 Day Blinds apologizes for the issues experienced with the order.  WE have spoken with the customer on 9/16/22 and have scheduled an appointment for 9/23/22 for a reselection. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 09/20/2022

  I will accept the response when the job is completed in a timely professional manner

  

  Business Response

  Date: 09/20/2022

  The customer is scheduled for 9/23/22 to meet with one of our designers to make a reselection.  There is nothing further 3 Day Blinds can do at this time.  The reselection order will be processed once it has been finalized with the client during the scheduled appointment.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:09/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 12-15-2021 I purchased from 3 day blinds motorized honeycomb shades for several windows of my condo. The order total was almost ****. These binds are sold with a limited lifetime warranty. Cords and ladders being covered for 7 years. In July of 2022, less than 6 months after the installation date, one or the blinds became defective. I attempted to have this repaired, but as I had ordered additional blinds, I was advised when the new order came in at the end of July, the defective blind would be replaced with the new order. Later in July, by e-mail, I was advised that my total order would not arrive until after August 23. On or about August 28th, when I contacted the ********************************************************************************************** perhaps October. I contacted a Supervisor *********************** ************, cancelled the order for the new blinds and was advised a repair order would contact me shortly. Further, he would directly contact the repair entity, ofer supplies for them and advise them that I HAD a replacement blind from previous repair efforts. A refund was given, but 3 Day Blinds has gone silent since that time, despite repeated calls for a status update. After repeated calls on September 6, and September 12, I still have had no return calls, a motorized blind that does not work, and now a second bind has also developed a defective cord. This is clearly a case of a warranty that fails of its essential purpose, and a company that has no interest in helping its customers or repeat business. Despite my repeated best efforts to resolve this matter 3 Day Blinds has made no response to my follow up inquiries, or followed up on the commitments made to honor its warranty.

  

  Business Response

  Date: 09/14/2022

  3 Day Blinds apologizes for the delay in resolving the warranty issues.  ***************** Team is reviewing the account and will be contacting the customer within 1 business day to provide a resolution.  We will continue to monitor through completion. 

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** and ************************* ***************************************************** ************ ***** cell- ************ ***** cell Three Day Blinds Please read the attachment for full details.

  

  Business Response

  Date: 09/14/2022

  We apologize for the issues experieinced with the shutter order.  A member of our Leadership Team is reviewing the account and will be contacting the customer within 1 business day.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shutters in 2018 with a lifetime warranty. In March of 2021 I reached out that my shutter were not flushed correctly and needed to be fixed. They kept saying okay. The repair guy reached out and never came. I reached out several times. A whole year passed and still not fixed. I reached out again in March and July of 2022 and they responded with someone will be reaching out again. Finally August 23rd someone reached out again and since then nothing. My shutter is still not fixed. I have all emails and pics of the shutter and text messages from the repair guy. I'm still waiting for shutter to be fixed. I don't believe it should take over 1 year for it to be fixed if the repair guy has reached out several times. I can provide email between 3 day also if needed. It's a lot of emails.

  

  Business Response

  Date: 09/12/2022

  We apologize for the ongoing issues the customer has been experiencing with the order. Thank you for bringing the matter to our attention so that we can get the order back on track.  We have re-opened case # CAS-1248796-H0S9 and a member of our Leadership Team will be contacting the client within 1 business day to address these concerns and we will continue to monitor the project through its completion. 

  Customer Answer

  Date: 09/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 12 motorized and 4 manual blinds from 3-Day blinds in April-June of 2022. Unknown to us all the motorized blinds have multiple (up to 8) stickers posted on the base of the blind that are very unsightly and exposed once the blinds are installed. This was not disclosed to us at the time of purchase or during the installation. Once we found out some time later, we reported it. 3-Day Blinds initially directed us to contact their installer contractor company, Rayline, to address this. ******* indicated they're not responsible for the sticker removals and asked us to contact the 3-Day Blinds directly. After multiple phone calls and emails, we were eventually told the stickers are left there for tracking purposes and should not be removed per ************************* ************** Lead). We replied indicating that while we can appreciate the intent the stickers are unsightly and completely visible to the naked eye, hence not acceptable to us. ***** suggested valance or cornice to cover the product and better conceal these identifying labels. I am not familiar with the concept and assumed he's offering an option to cover the stickers in a way that is visually pleasing at no cost. However, later it became clear that he's only offering that as an option for a new purchase. We find this unacceptable and demand that they either remove the stickers from all the blinds without any residual left overs, or provide an option to cover the stickers in a professional way without impacting the overall look or functionality of the blinds, at no additional cost. Additionally, they are obligated to address some installation errors and defect parts which they have acknowledged verbally, but have not yet addressed. Thank you.Contact Information for 3-Day Blinds ************** *************************:************** Contact information for Rayline Installations ************** Thank

  

  Business Response

  Date: 09/09/2022

  3 Day Blinds apologizes that the consumer is unhappy with the window treatments.  A member of our Leadership Team will be reviewing the account and will be contacting the client within 1 business day to address the customer's concerns.  

  Customer Answer

  Date: 09/09/2022

  Thank you for processing my complaint.  Much appreciated.

  While I appreciate the acknowledgement from the Business, until our issues are actually addressed I do not consider our complaint resolved.  I say this because I've spent hours calling, emailing, and trying to coordinate with the business and their installation contractor to address the sticker issue to no avail.  Please refer to the last reply from the 3-Day Blinds ************* Lead essentially ruling out any responsibility to address the issue.

  

  Business Response

  Date: 09/13/2022

  A member of our Leadership Team spoke with the client on 9/12/22 and came to a satisfactory resolution.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 09/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid $1056.47 for custom blinds to be installed. I had a scheduled appointment for 8/31/22 for the installation. The installer texted (see attachment) stating they were running behind and pushed the appointment back from the original time of 2-6pm to 4-8pm. I said ok. At 430pm, the installer texted and said they COULD NOT MAKE IT! I took off work to make this appoinemtn! I paid over $1000 for blinds to be installed on 8/31/22 THAT WERE NOT! I want a full refund of the money that I have already given to this company! I spoke with "*********" who identified herself as a lead that handles customer complaints **************). I spoke with *** in customer care (same number) and was on the phone with *** from 445p-620pm as he was trying to process a claim for a refund! ********* stated she has to forward the complaint to upper management and it will take 48 hours for a decision. The only decision here to make is to refund me the EXACT AMOUNT of money that I spent for a service I DID NOT RECEIVE!

  

  Business Response

  Date: 09/01/2022

  3 Day Blinds apologizes for the issues experieinced with the installation appointment.  ***************** Team is actively working to address these concerns and a reprehensive will be contacting the customer within 1 business day. We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 09/07/2022

  I have proof attached that shows I paid over $1000 for blinds to be installed. I attached the documents my original complaint. They cannot just keep my money! I want a full refund of the money paid to them! How can the company dispute the money paid. I have attached the text messages from the installers canceling my appointment after asking can they push the time back. The company has canceled two appointments without reason on 8/27 and 8/31. I WANT MY FULL REFUND OF THE MONEY I PAID TO THEM!

  

  Business Response

  Date: 09/07/2022

  The client was contacted on 8/30/22 and informed that a full refund was being processed. I have attached a copy of the email documentation that the customer received.  The credit card company can take up to 15 business days to post the refund to the account. However, if a chargeback has been done by the consumer than an additional refund may not be warranted. 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im *************************************************************** it ( all rooms) and as part of this contacted 3Day Blinds on or about 11/9/21. I requested a design consultant touted in their ads as having the skills to design my window treatments. ******** came; we discussed the windows. I said I knew colors but didnt know blinds; she said she had the skills to help. I had dealt with 3day blinds before (2012 or so) but I knew what I wanted then and didnt need help. This time I did at least I expected them to know what they were doing. ******** was lovely but she didnt (know).We signed the contract; I explained I was having new windows installed as part of the remodel and didnt want the blinds until I had the new windows installed and was sure they didnt leak. ******** was confident shed ordered the perfect blinds and I sat back and waited for the windows which didnt get installed AND stop leaking until about April of this year (its a blurry timeline atm).3day came out, installed (as many as they could) and for the first 6 hours I was euphoric; I had window coverings for the first time during Covid. Then reality crashed in. I couldnt close the kitchen blind; it didnt fit in the space and I couldnt close the dishwasher. The right angle downstairs corner window blind left 3 inches of window exposed. The other two downstairs blinds looked irregular and sloppy.Then upstairs. Three large right angle blinds cover the bedroom windows. One couldnt be installed as it wasnt properly or correctly measured. The other two upstairs large blinds are unusable. To me! They are way too heavy at least the one on the right over the stairway for me to lift; the colors dont match (one is beige the other grey); and the other two upstairs blinds dont cover the windows; they look odd. Not pretty. I was gobsmacked. I called ****** and asked to consult her supervisor. ****** said that wasnt possible call cust service; that had no complaint options

  

  Business Response

  Date: 08/31/2022

  3 Day Blinds apologizes for the issues experieinced with the order.  We are reviewing the account and a ************* Representative will be contacting the customer within 1 business day to address these concerns. We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased blinds from 3-Day Blinds in July of 2018 and am having warrantee issues for defective blinds. We've tried calling 3-Day Blinds and either they don't answer the phone or the few times they do, we're told that someone will call back. We've NEVER gotten a single call back. I posted a negative review on ******** with they promptly took down then messaged me that someone would contact me. It's been almost 2 weeks and no one has contacted us.

  

  Business Response

  Date: 08/29/2022

  We apologize for any trouble you have experieinced contacting **************** regarding your repair.  ***************** Team is actively working on addressing the issue and a representative will be contacting you within 1 business day.  We will continue to monitor case # CAS-1254117-K8J9 through its completion. 

  Customer Answer

  Date: 09/01/2022

  They committed to responding within 1 business day of their response to my complaint 3 days ago. NO ONE HAS CONTACTED EITHER ME OR MY MOTHER IN LAW!!!

  

  Business Response

  Date: 09/01/2022

  A representative spoke with the account holder ******************************* on 8/25 and provided an update.  The representative also has contacted *********************** today 9/1/22 by both phone and email and provided an update as well.  The installation company will be contacting ******************************* to schedule the repair appointment. We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 09/04/2022

  The repair company did leave a voicemail for *******, I call them first thing Friday morning and got a voicemail. I left a message telling them to call me directly and neither ******* nor I ever heard back from them. Not much of a monitoring job on 3-Day Blinds part and no follow through with their repair company.