Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought blinds from a *** that came to our home. When installed by ****, I immediately reported that the blinds do not close completely, allowing one to see into our house when they are closed. Contacted Company, they sent replacements that were just as bad. When I requested to return for refund, I was told that the problem was that I didnt know how to close blinds. I provided pictures to **************** showing clearly the issue. I asked that they send Company *** if they truly believed that the issue was me not knowing how to close blind even though their installer confirmed the blinds were not closing.

  

  Business Response

  Date: 12/20/2024

  3 Day Blinds has thoroughly investigated the customer's complaint regarding the **********************.  The customer has been tilting the horizontal ********************** in the upward position and stating the blinds do not close properly.  In order to achieve the most privacy and light control, horizontal blinds should be rotated in the downward position.  The blinds are operating as intended and are not defective or damaged.  3 Day Blinds has communicated this to the customer by phone and email.  ************

  Customer Answer

  Date: 12/20/2024

  The company respond is insulting as it implies we are not capable of operating blinds.  I provided pictures showing both methods of closing.    Neither method provides privacy, allowing someone to view into the bedrooms.   We are using tape to hold the blinds closed,  and have pictures of the companys installer reapplying the masking tape when he couldnt close them either.

  The Salesman that came to our home never mentioned that the blinds would not provide any privacy for our rooms,  if they would have we would have purchased something else.

   

  

  Business Response

  Date: 12/27/2024

  3 Day Blinds is sorry the customer is unhappy with the faux wood **********************.  We have submitted the photos to quality control and the factory production team for further investigation.  A representative will be contacting the customer once we receive an update from the investigation. 

  Customer Answer

  Date: 01/02/2025

  The company is aware of the issues with the blinds and continues to delay in responding.    If the Homes Sales *** had advised that the blinds would not close completely (allowing someone from the street to view into our bedrooms) we would have purchased something else.   

  We want a refund for the blinds installed in the bedrooms.  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration with the ongoing issue regarding the repair of a battery-powered shade purchased from 3 Day Blinds in 2019. Two months ago, the shade on our most prominent window stopped working. I reached out to 3 Day Blinds and was told by a warranty representative that although the shades were out of warranty, they would still be repaired.A technician visited our home, took pictures of the motor, and ordered a replacement. However, a month later, the technician returned with the new motor, only to discover it was the wrong one. Then, two days later, I received the following email:Please be advised that the motor required to repair your Motorized Roller Shades is obsolete and no longer orderable. Therefore, a repair is not an option. As we were able to offer you a warranty repair, we cannot extend that to a warranty replacement. You may place a new order to replace your shade by contacting sales at ************ to schedule an appointment with a design consultant. There is no further action that can be taken and I will be closing your case. Thank you.Amenia N, Resolution AssociateThis email left me with no solution, and I am now left with a shade that wont retract. It is completely unacceptable that after charging me the $89 service fee for the repair, 3 Day Blinds is now refusing to fix the issue. I am also being told that I must purchase all new shades for my home to match, which is not a reasonable solution.I expect a resolution to this matter, either by repairing the shade as initially promised or by providing a fair and appropriate alternative.

  

  Business Response

  Date: 12/20/2024

  3 Day Blinds apologizes for the issues the customer has experienced regarding the scheduling of the repair.  3 Day Blinds upholds it's warranty and apologizes the order is no longer covered under warranty due to the age of the order. 3 Day attempted to repair and apologizes that the manufacturer has discontinued the motor making it unrepairable. A member of our Leadership Team spoke with the customer on 12/19/24 and submitted the refun request of $89 for the repair.  Case # CAS-02960229

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Custom ordered window coverings (blinds). Product sample shown seemed thicker, higher quality than what was installed. Sample size insufficient to make good decision. Sales person lied about product value / cost by stating to the effect of "This is a lowest price I can offer without losing my job". A neighbor is a witness. After installation, it's apparent the blinds are of extremely low quality and I have been price gouged / price is not reasonable and customary for the industry by far. There are many quality problems with the blinds: Semi transparent blinds cause loss of privacy and allows shiny objects to ****** through which is unsightly. The blinds don't close correctly and take enormous effort to open and close well. Every time I try to close them even when I try slowly and carefully, they don't close correctly and leave gaps. The handles are very flimsy and flex too much. Since the material is cheap lightweight, the slightest draft causes them to move and create gaps. The contract is not reasonable and customary only allowing three days to try the blinds out. I was not afforded sufficient time to review the contract which is loaded with an unreasonable amount of fine print and jargon; the sales person failed to explain any key points of the contract such as how the customer satisfaction policy. The install appointments were also not kept as promised causing me to change my schedule due to the installer arriving at the wrong time.

  

  Business Response

  Date: 12/20/2024

  3 Day Blinds apologizes for the issues experienced with their order.  We see that the customer has spoken with ************* on 12/19/24 and a service request has been entered for the installer to inspect.  The installer will be contacting the customer to schedule the inspection and will provide the report to *************.  We will continue to monitor Case #CAS-02948111 

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions 11/21 and was cancelled 11/22 and have yet to receive my rightful refund of $161.57

  

  Business Response

  Date: 12/18/2024

  3 Day Blinds apologizes for the delay.  I see that the customer contacted ************* today and has been informed that the refund request was submitted and approved and the customer should receive within ***** business days.  We will continue to monitor through completion. 
  

  Customer Answer

  Date: 12/18/2024

  Ive called the 7 times and have added up I spent 3 hours 22 minutes total over the 7 calls. They kept promising me but nothing is or has been resolved 
  

  Best Regards,

  

  Business Response

  Date: 12/27/2024

  3 Day Blinds apologizes for the delay.  The refund was processed on 12/18/24.  It may take 14 business days to appear on the customer's statement from their banking institution. 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away from these fraudsters who charge full price several weeks ahead of a twice-rescheduled botched install and a half-assed service only to forge my written approval upon completion. Office shades were too narrow so they took them back, living room shades are dirty and with bubbles. It's been a month and zero attempt has been made to schedule a new shades install and replace the unfit, dirty and bubbly shades. Instead, they forged my approval claiming that the shades have been installed to my satisfaction. Which is false.

  

  Business Response

  Date: 12/17/2024

  3 Day Blinds apologizes for the issues experienced with the recent purchase. Members of our ************* Team are working on addressing these concerns and the Case Manager will be following up with the client to discuss the order within 2 business days. We will continue to monitor Case # CAS-02948393 through its completion. 

  Customer Answer

  Date: 12/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased blinds for our whole house through 3 Day Blinds. One of the blinds broke this year. I email the company for assistance. They took weeks to respond, and finally after all of that time, they sent a repair person out to fix them. Unfortunately, 3 Day Blinds never explained the problem to the repair company, so they did not have the correct part to fix the blinds. I was told that 3 Day Blinds would follow up with me when the correct part was received, but that never happened. I have emailed them multiple times since then to get any kind of update from them, but they are completely unresponsive. My emails were not rude, demanding, or impatient. I was only asking for help, and I was perfectly willing to pay for that help. Now, I'm stuck with very expensive blinds that don't work without any recourse to fix the problem except to buy more blinds from a more reputable company. I am attaching the invoice for the service request which was never completed. I have now been waiting since August 24th to get any assistance from 3 Day Blinds.

  

  Business Response

  Date: 12/16/2024

  3 Day Blinds apologizes for the delay in completing the repair work.  We will follow up with the installer to see that the repair order gets scheduled as quickly as possible. We will continue to follow Case # CAS-02909197 through completion. 

  Customer Answer

  Date: 12/16/2024

  Hello, I appreciate the quick response from the business. However, I dont know where Case # CAS-02909197 is coming from or what it refers to. I am not willing to close this BBB case without a completed resolution, since the entire complaint is due a lack of a resolution. Thank you.

  

  Business Response

  Date: 12/20/2024

  The Case Manager has been in contacted with the customer on 12/18/24 and has processed a service order for the installer to pick up the shade and send it in for repair.  We will continue to monitor the project through its completion.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered vertical blinds on 11/19/2024 and paid by check in full $959.33. which they sent to my bank right away to get their money. On 11/20/2024, the next day I mailed the cancellation form with my signature but was told they never received it. Tried faxing the form but after 8 tries no one answered on the other side. Talked to **** ****** (Resolution Specialist) on 11/19/2024- 11/27/2024- 11/28/2024 and 12/02/2024 for return of my money. was told he would talk to his team and get back to me on Friday 12/05/2024 .I was told now to take a picture of the form with my signature and I told him i do not have a cell phone and can't afford one I feel I am getting the run around and all i want is my $959,33 back. I am 89 years old and do not need this kind of aggravation from this company . Please try and get me my money back since it seems I cannot do it by myself.. Well never heard a word from him and still waiting for my money back. December 19th wil be a month that I am waiting for my money to be returned to me. Please help me Thank ********* Bless.

  

  Business Response

  Date: 12/11/2024

  The Case Manager emailed the client on 12/6/24 confirming that the cancellation and refund request was submitted and to allow 15 business days for processing.  We will continue to monitor Case # CAS-02958869 through completion. 

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a Contract with Company / paid 50 % . I do not have my Blinds wanted to change final payment method , I have been waiting for there ********************* to call me back for over a week, they are giving me the run around in reference to changing final payment method.I am a senior citizen, and very upset . I was patient , they have hung up on me and Accountant does not seem to rectify this issue , you are my last ********* only issue is that I want to use a different credit card. PLEASE HELP!!!!!

  

  Business Response

  Date: 12/10/2024

  A member of our Leadership Team spoke with the customer on 12/9/24 and obtained the credit card information to process the payment as the customer requested.  

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a skylight shade installed in our baby's nursery and have been using it for over a year. When the remote battery died we changed it and it stopped pairing with the shade making the shade inoperable. When we reached out the customer service the told us we needed to charge our shade and that would fix the issue. We spent weeks trying to get a charging cord from them when initially sold the shade that we would not need one. Once we received the cord we charged up the shade for the suggested amount of time and still nothing. Now they are telling us we need to re-pair the remote. However, in order to re-pair the remote we need to press a supposed "P1" button, the way their installers installed our shade we cannot access this button. When asked for someone to come out and assist because they installed the shade this way they are refusing. We are seeking assistance in the help of re-pairing the remote as well as the fix of the install that their company did. To give no assistance other than sending a screen shot of how to pair the remote is not helpful at all. If we try to access the "P1" button that they are suggesting, it will damage our ceiling and we will have to spend more money fixing that. This is very frustrating. 3 day blinds told us they purchased ***** and ***** and the help they have been providing us it not good at all.

  

  Business Response

  Date: 12/02/2024

  We are sorry to hear that the cusotmer is experiencing issues with the motorized shades.  Members of our ************* Team are reviewing the account and a Representative will be contacting the cusotmer within 2 business days to discuss the order. 

  

  Business Response

  Date: 12/02/2024

  We are sorry to hear that the cusotmer is experiencing issues with the motorized shades.  Members of our ************* Team are reviewing the account and a Representative will be contacting the cusotmer within 2 business days to discuss the order. 

  

  Business Response

  Date: 12/02/2024

  We are sorry to hear that the cusotmer is experiencing issues with the motorized shades.  Members of our ************* Team are reviewing the account and a Representative will be contacting the cusotmer within 2 business days to discuss the order. 

  

  Business Response

  Date: 12/02/2024

  We are sorry to hear that the cusotmer is experiencing issues with the motorized shades.  Members of our ************* Team are reviewing the account and a Representative will be contacting the cusotmer within 2 business days to discuss the order. 

  

  Business Response

  Date: 12/02/2024

  We are sorry to hear that the cusotmer is experiencing issues with the motorized shades.  Members of our ************* Team are reviewing the account and a Representative will be contacting the cusotmer within 2 business days to discuss the order. 

  

  Business Response

  Date: 12/02/2024

  We are sorry to hear that the cusotmer is experiencing issues with the motorized shades.  Members of our ************* Team are reviewing the account and a Representative will be contacting the cusotmer within 2 business days to discuss the order. 

  

  Business Response

  Date: 12/02/2024

  We are sorry to hear that the cusotmer is experiencing issues with the motorized shades.  Members of our ************* Team are reviewing the account and a Representative will be contacting the cusotmer within 2 business days to discuss the order. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023 (Yes - 2023), we ordered and paid for indoor blinds for the windows and sliding glass doors for 3 bedrooms of our home which we had just completed a full remodel. Since then it has been a complete nightmare and we still do not have the correct blinds for the window and slider in one of the bedrooms notwithstanding 3 Day and their installer having been out to our house on at least 6 occasions to re-measure and replace the two blinds for that room. The windows are standard. They continue to get the measurements wrong or show up with the sliding window blind opening from the wrong direction (this has occurred twice). The installer showed up today once again with a slider blind that opened from the wrong direction and the wrong blind for the window. I have been in contact with **** since the time of the initial installation trying to get this resolved. However, now on November 12, 2024, we are still waiting to get the correct blinds installed in one room. The majority of my telephone calls with **** have resulted in being told the Case Manager would call me back which very, very, rarely happened or being told they are in the process of ordering the correct blinds and the installer will contact me when they have been delivered. I'm not sure why the installer does not check to make sure the order is correct before coming out to the house. There is a lot more to this story as it has been going on since April 2023. Unfortunately, notwithstanding all of my efforts and patience, no results. Additionally, on the first installation, the installer installed the blinds on the frame around the windows instead of on the interior as they were suppose to be. He then removed the screws from the frame leaving them damaged.

  

  Business Response

  Date: 11/13/2024

  A member of our ************* team has been in contact with the customer via voicemail and email.  A reorder was processed under Case Number: CAS-02955117
  Remake Order Number: 1997604 
   The estimated delivery date for the required shipment is November 26th.  The installer will contact the cusotmer once it has been delivered to arrange the installation.